Poor quality over priced lingerie, I’ve had ‘Asda’ underwear last longer, after only a few wears, two pairs of briefs are faulty, Hallie refused to pass to her supervisor for an official complaint and reimbursement, I will now not wear the matching bra so over £40 down the drain, appalling customer service do not buy, save your money!
Bought in good faith a voucher for a gift for my mother, an afternoon tea at the Slug and Lettuce, Cardiff. Appalling experience we didn’t eat half of the food and left within the hour, cold and dry sandwiches, frozen/chilled soggy cakes, truly awful. Complained to Buy a Gift and was offered a ten percent discount code?! I never want to deal with company again, £40 wasted. Avoid. Will be contacting my bank for a charge back.
Excellent service from Albany Road, Cardiff after having a broken contact lense stuck in my eye, special mention to Jess for her perseverance and Rachel and her colleague for getting me an appointment same day. Thank you.
September 9, 2025
Unprompted review
Reply from Specsavers
We're so glad we were able to help you here. Its always so scary when something like that happens 🫶
Absolutely appalling service from Anna and Basma, Vinted cannot read emails and respond accordingly, it’s like dealing with Robots. Even after asking them to not contact me until next week due to mental health issues and the stress of being sent endless Vinted emails they continued to email me and refused to escalate my complaint, I am now financially disadvantaged due to paying to send back a faulty item bought in good faith, contravening the consumer act 2015. It’s very very wrong and illegal.
Fantastic service from Sam, very quick in responding, friendly and efficient, helped us with some fabulous seats for a concert last night, would highly recommend, thank you.
July 17, 2025
Unprompted review
Reply from AXS UK
Hi Tracey,
Thanks for the review - we are pleased the Customer Service team were able to assist!
Appalling behaviour from such a large and well known brand. To receive a letter admitting liability from Mr Harrison for wrong information from his staff which resulted in me being financially disadvantaged, he didn’t see fit to compensate me in any way. Oh well companies can do what they want without repercussions. What great customer service! All reported to the advertising standards agency for investigation.
Boots please refrain from sending a generic feedback response when I have already written to your head office over this matter and got absolutely nowhere, it’s just adding to the insult.
July 6, 2025
Unprompted review
Reply from Boots
Hello Tracey,
Thank you for sharing your feedback with us and I'm sorry to hear that you've had issues with store.
At Boots, we aim to provide excellent service and care for our customers, and it’s clear we didn’t meet your expectations this time. Your feedback is invaluable to us, and our insights team will be sharing it with internal leadership to help us improve.
Please reach out to our customer service team by visiting https://spr.ly/620404UMfs and selecting 'Email Us'. Alternatively, you can expand the 'Further help' widgets on the contact us page for department-specific contact numbers. You can also reach us via our social media channels on Facebook https://spr.ly/62049Fp99D, X @BootsHelp, and Instagram @bootsuk.
Charged for roaming, 2 x £45 on two separate months, mobile and roaming categorically switched off, no explanation or evidence from Sky, promised calls in writing that never materialised, technical error in April, without Sky for 24 hrs no compensation, landline crackling, can’t hear callers, in 15 years of being with Sky this is the worst they have ever been yet they’re at their most expensive!
Poor quality item and very poor customer service. Provided numerous pictures of a sub standard product, dates, order numbers, Rimmel wouldn’t refund nor escalate when requested, this is one of the worst online shopping experiences I have encountered avoid at all costs!
Purchased in good faith a bathroom cabinet which I paid a carpenter £20 to install. To say the quality was poor is an understatement. Chipped in numerous places, dented and the door doesn’t close properly. Part refund received but I now need to replace, it looks awful. Victorian plumbing had me over a barrel given I was £20 out of pocket before I started. I would need to pay someone to then remove it. Communication and negotiations were difficult and it was a very stressful and upsetting experience.
Passing comments on Liam does not change the situation I find myself in nor my experience.
June 12, 2025
Unprompted review
Reply from Victorian Plumbing
Good afternoon Tracey
Thank you for your Trust Pilot review.
Victorian Plumbing value all feedback, as this helps us improve our customer service.
I will make sure that your comments are passed to the relevant team to highlight the points raised in your review.
Awful ‘customer’ service. Wanted to purchase a sun lounger in store which was not in stock . Emailed customer services who were not able to check their ‘own’ stocks or telephone their ‘own’ stores to find the product absolutely useless! Zero customer service.
Read your trust pilot feedback Co Op!! I bought four lots of doughnuts/cakes for my office, didn’t realise they were 1 day in date and stale, complained on messenger and was dealt with by a condescending staff member who only refunded me less than half the cost, his reply, after stating ‘that was the co op’s final response’ and knowing I wanted to take it further, thats your choice Tracey. Have a lovely weekend 😀 How rude and disrespectful. Appalling customer service.
Appalling customer service, painfully slow in replying, I purchased boots ‘worn twice’ that arrived in very worn condition with the suede missing on the toes, still waiting a refund, no item and no money, a coat then arrived damaged by the courier costing £60, absolutely painful getting anything resolved with Vinted, why do we pay a buyers protection fee?! Currently out of pocket by £70 through no fault of mine, very unhappy.
No customer service whatsoever, automated replies saying you’ll receive a response within 24 hours, an absolute joke, I’ve been waiting 4 days (with chaser messages), booking.com do not care who advertises on their website and they do not care about their customers safety and welfare. They are happy to not respond, offer you inadequate compensation or provide full disclosure on where you will stay despite being made aware repeatedly of ‘life threatening’ maintenance issues with photographic evidence. I will be starting my charge back with my bank.
Appalling online customer service still waiting after three weeks for a reply to a complaint concerning misleading advertising involving discount codes. Four emails sent in total. Looks like I’m not alone from the reviews on Trustpilot.
January 22, 2025
Unprompted review
Reply from Swarovski
Hello Tracey,
Thank you for taking the time to write this review and inform us of your recent experience with Swarovski.
We have requested Trustpilot to ask you for your contact details and they will shortly send you an email with a link to their information form.
Please fill the form in, with as much detail as possible, so that our local customer service team can contact you directly and provide you with support. Please look out for a notification in your inbox.
We look forward to hearing from you soon and have a lovely day, Your Swarovski team
So disappointed, just not the same when I started shopping with them over 30 years ago. Poor quality products, customer service and communication. Sold a faulty item which was returned three weeks ago without any receipt confirmation, still waiting for my refund leaving me financially disadvantaged through no fault of my own. Karen Millen you need to improve your customer service, update customers on receipt of returns and prioritise faulty item refunds? Messenger communication is poor, robotic and insufficient.
January 19, 2025
Unprompted review
Reply from Karen Millen
Hello Tracey
Thank you for taking the time to leave your review and sharing your feedback with us.
Having checked your order I can see the item has been refunded on January 21st and funds have been returned to your bank account. This will appear with you no later than January 28th.
Thank you so much to Brad for sorting out my incorrect parking booking at 4.30am this morning, helpful and friendly, give that man a pay rise!! He went above and beyond thank you again. Great customer service.
If I could rate this company 0 stars I would. I purchased a faulty pillow (the stitching had unravelled on one corner, it did not need ‘trimming’ as stated). 5 days of knowing I wanted to return without a return address or pre-paid label so returned to the invoice address (which I later find out was unmanned). Paid a second return fee to another address when it was finally provided. Was told I would be reimbursed £10 for the return cost in writing. Photographic proof provided of the fault. This company lied and did not reimburse the return cost. Avoid at all costs. A stressful and upsetting experience that also left me financially disadvantaged through no fault of my own.
Money taken from my account without my knowledge. No contract entered into with EDreams who refuse to provide an email for escalation of a formal complaint to someone in authority. Ongoing for over four months. Despite six requests directly to an individual in customer care to not deal with them personally (due to incompetence) he continues to email me. The most stressful and upsetting experience. Vicky please don’t add the usual generic response to this review, please just listen and refund. Confirmed no one listens in EDreams it’s like dealing with robots. Received an email saying we are dealing with your complaint and we will be back to you shortly on 22 October, still waiting, it’s a shame Vicky that you’re not dealing with bigger issues rather than providing ‘lip service’ on trust pilot.
October 20, 2024
Unprompted review
Reply from eDreams
Hi Tracey,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Over 18,500 poor reviews and nothing seems to shame EasyJet into cleaning up their act. For 7 months I have been waiting and chasing for £175 towards a hotel night unused due to flight delays. Promised a refund three months ago and bank details requested based on 6 months worth of emails and proof of losses. Still waiting and EasyJet still stalling, requesting more information and causing me great distress, needlessly. They do not respond within the time constraints that ‘they’ set. Have asked countless times to have someone in authority corresponding with me and requested their legal teams details for a county court claim, both of which are consistently ignored. They do not listen they are robotic. Pay more and don’t put yourself through the stress it’s genuinely not worth it.