Windsor Browne Reviews 358

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's product quality, noting that items often exceed expectations and match descriptions accurately. Consumers appreciate the aesthetic appeal and design of the products, particularly mirrors and home decor items, with many considering them statement pieces that enhance their living spaces. The company's delivery service receives high marks for its speed and efficiency. People are pleased with how quickly their orders arrive, often mentioning that items are well-packaged to prevent damage. Consumers also highlight the positive experiences with customer service, noting prompt and helpful responses to inquiries and issues.

Based on these reviews

Rated 5 out of 5 stars
Verified

The art deco mirror was more impressive than the photos of it. Lovely product at a great price. Well packaged and good delivery time

Rated 5 out of 5 stars
Verified

We ordered a three shelved plant stand and were very pleased to see that it closely matched the colour scheme of other items in our conservatory. In addition it was the perfect height to display some... See more

Rated 5 out of 5 stars
Verified

An excellent company, the first three items were dispatched quickly and well packaged, as were the next two (I ordered more as they are so good). Excellent quality items, just as described, perfect fo... See more

Rated 5 out of 5 stars
Verified

Absolute fantastic customer service they really went above and beyond to help us at faulty issued a refund after reviewing my pictures. The whole process is quick easy and simple. Thank you so much. K... See more

Rated 5 out of 5 stars
Verified

Great value, excellent service, highly recommend! I bought a gold framed lean to large mirror which is absolutely lovely. It arrived when they said it would and delivered to our door as promised.... See more

Rated 5 out of 5 stars
Verified

Beautiful quality items. Well packaged and prompt delivery. I purchased a tree of life and a magnificent mirror. Both are statement pieces and fit in well with my decor. Items were as described by the... See more

Rated 3 out of 5 stars

I bought a mirror from Windsor Browne, and while the quality was good and delivery was prompt, I expected more. The product matched the photos and was easy to hang. It's decent overall, but not except... See more

Company replied

Rated 5 out of 5 stars
Verified

Satisfied with quick delivery; however, I received a different item. The plant pot looks great, it’s a silver hammered metal planter, which is what I wanted. The difference is in shape: one I ord... See more

Company replied

Rated 5 out of 5 stars
Verified

Brilliant service, delayed delievery due to current corona but windsor brown kept in contact with me, delievery company and done their best to make sure i received the product. Which i am very plea... See more

Rated 5 out of 5 stars
Verified

Easy to order and pay for and received my beautiful item in just a couple of days. I’d ordered what I found to be unique plant pot holders, one for me and one as a gift, they are lovely and I and the... See more

Rated 4 out of 5 stars
Verified

The item received wasn't the one I ordered so I contacted customer service who suggested I return it for a refund. I simply wanted the item I had bought, however, but it took a few emails to learn tha... See more

Rated 5 out of 5 stars
Verified

Products were exactly as described, very happy with my purchase & have already started another wishlist from this site ♥️

Rated 5 out of 5 stars
Verified

I absolutely ❤️ ❤️ ❤️ my new mirror. It goes absolutely perfect in my new modern glow and grey bedroom. I smile every time I look at it. Thank you so much. Happy 😊 days x

Rated 5 out of 5 stars

I ordered monstera door hooks and am very pleased with the items and shopping experience from start to finish. The £5 off voucher when registering was great also. Will definitely use again in the futu... See more

Rated 5 out of 5 stars
Verified

As I ordered over Xmas , out of stock and the situation we find ourselves in , covid , things were pretty smooth , only received my mirror this week , it’s lovely, all in all good

Rated 5 out of 5 stars
Verified

Ordered a mirror and was kept up to date with all delivery information. Looks very nice and will use Windsor brown again. Would definitely recommend.

Rated 5 out of 5 stars
Verified

Good quality and price for my plate rack which was delivered well within the time specified from initial order. Very pleased with the finish which matches my kitchen perfectly.

Rated 5 out of 5 stars
Verified

Fabulous service arrived almost the next day which is amazing as we live on the island of Guernsey. Great lamp excellent value.

Rated 5 out of 5 stars
Verified

I ordered a large Skeleton clock, it arrived promptly well packaged and appears to be very good quality hence the 5 start review!

Rated 4 out of 5 stars
Verified

Good response, quick delivery, good price, but back of mirror slightly bent in as if damp had got on it, but otherwise good!

Rated 5 out of 5 stars
Verified

Mirror is absolutely stunning & looks far more expensive than what I paid for it including shipping. Delivered when said & well packaged.

Rated 4 out of 5 stars
Verified

Product arrived with a mark on it in sealed packaging and sizes given were different to products sizes. When seller advised and partial refund requested; seller apologised for inconvenience and offere... See more

Rated 5 out of 5 stars
Verified

Bought a bamboo spray for very tall vase, looks great! Quick delivery and no problems at all, good service! Charles Wilson, Edinburgh.

Rated 5 out of 5 stars
Verified

Loving my new mirror, it’s absolutely gorgeous. It came before expected date which was highly appreciated. Would definitely order from them again.

Rated 5 out of 5 stars
Verified

Great service, quick delivery and quick response to queries. The mirrors we ordered are lovely and of good quality. Would highly recommend.

Rated 5 out of 5 stars
Verified

This item is absolutely gorgeous. Well packaged and fast delivery. Couldn’t be any happier. First class.

Rated 4 out of 5 stars
Verified

Good quality product, looks really good in place. My only issue is that the screws supplied are too short for attaching to a door and I had to purchase others.

Rated 5 out of 5 stars
Verified

Lovely product. Very well made. Arrived earlier than anticipated ( was a pre order). Well packaged

Rated 5 out of 5 stars
Verified

Lovely quality bedside tables, very well packed and delivered quickly. Great experience all round.

Rated 5 out of 5 stars
Verified

Great mirror lovely design good value for money fits just perfectly in the hallway very happy indeed.

Rated 5 out of 5 stars
Verified

Quick Delivery. Would definitely use again! Loved my deer head looked perfect in hallway

Rated 5 out of 5 stars
Verified

My mirror arrived and it’s fantastic. The service I received was first class. Quality in every way. Thank you.

Rated 5 out of 5 stars

I ordered an unusual porthole mirror. It arrived speedily and I am extremely pleased with the quality. Thank you. I will use this company again.

Rated 5 out of 5 stars
Verified

Quick delivery, item well-packaged and just as described. A lovely piece of furniture.

Rated 5 out of 5 stars

I ordered a lovely multi photo frame which was dispatched really quickly. I was delighted with the quality and it looks great with Photos added.

Rated 5 out of 5 stars
Verified

Delivery was prompt.. good value for money and delight with the shelf ... perfect for my requirements 👍

Rated 5 out of 5 stars
Verified

Great customer service when I had to return my item on account of UPS delivery heavy handedness...

Rated 5 out of 5 stars
Verified

Absolutely awesome company to deal. First class service from start to finish x

Rated 5 out of 5 stars
Verified

Very happy with this company,pleased with purchase,from ordering to delivery,was good.

Rated 5 out of 5 stars
Verified

Very good service. Kept updated and very pleased with coffee table

Rated 5 out of 5 stars
Verified

Lovely room decor items, received quickly and well packaged. Would definitely recommend

Rated 5 out of 5 stars
Verified

Beautiful mirror and delivery was on time and delivered with care Thank you

Rated 5 out of 5 stars
Invited

BRILLIANT COMPANY WITH FIRST CLASS CUSTOMER SERVICE you honestly can buy with confidence from this company. I’ve purchased clocks, mirrors , lighting and plate racks from Windsor Brown and I’ve ne... See more

Rated 5 out of 5 stars
Verified

Fast delivery and excellent item. Recommend the dealer. I didn't find a similarly nice Mirror anywhere in Germany. My order in UK was no hassle at all. I knew it will be safe and I will have all th... See more

Company replied

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Company details

  1. Furniture Store

Information provided by various external sources

Shop a wide range of Industrial and Gentleman's Club style furniture, gifts and accessories. Anything from wall mounted stag heads, clocks, mirrors and bedroom furniture.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

358 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks


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Rated 5 out of 5 stars
Verified

Happy days

I absolutely ❤️ ❤️ ❤️ my new mirror. It goes absolutely perfect in my new modern glow and grey bedroom. I smile every time I look at it. Thank you so much. Happy 😊 days x

July 1, 2025
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Rated 5 out of 5 stars
Verified

Three tier plant stand.…

We ordered a three shelved plant stand and were very pleased to see that it closely matched the colour scheme of other items in our conservatory. In addition it was the perfect height to display some of our house plants without obscuring others.

March 28, 2025
Rated 1 out of 5 stars
Verified

I contacted yo as not happy with colour…

I contacted yo as not happy with colour of mirror versus picture on your website and no one has come back to me

March 28, 2025
Windsor Browne logo

Reply from Windsor Browne

Morning Fiona. I am so sorry to hear this. I have checked through our emails and there does not appear to be anything from you. I will give you a call now to discuss further.
Best Wishes
Emma

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Rated 3 out of 5 stars

I bought a mirror from Windsor Browne

I bought a mirror from Windsor Browne, and while the quality was good and delivery was prompt, I expected more. The product matched the photos and was easy to hang. It's decent overall, but not exceptional. The price felt a little high for what it is. Wouldn't rush to buy again.

February 20, 2025
Unprompted review
Windsor Browne logo

Reply from Windsor Browne

I am sorry to read your review. You are welcome to return this to us as we do have a 200 day return policy. I would not expect you to keep something that you are not entirely satisfied with. I am unable to locate an order from you so I cannot see which mirror it is that you ordered but if you would like to email me or give me a call to discuss further.
Best Wishes
Emma

Rated 5 out of 5 stars
Verified

Absolute fantastic customer service…

Absolute fantastic customer service they really went above and beyond to help us at faulty issued a refund after reviewing my pictures. The whole process is quick easy and simple. Thank you so much. Keep up the hard work.

March 6, 2025
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