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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They particularly appreciate the customer service, highlighting the promptness, expertise, and personalized attention they receive. Consumers mention specific representatives by name, expressing gratitude for their assistance in resolving technical issues, payment dilemmas, and account problems. People also value the human touch, noting that they are dealing with real people who are kind and helpful. However, some reviewers report negative experiences related to refunds, payments, and subscriptions. Some users have encountered issues with the platform's payment system and subscription management, such as unexpected expirations. Others mention encountering fraudulent sellers on the platform, but appreciate that the company intervened to resolve the issue. While opinions on the service itself are mixed, the consensus is that the support team is dedicated to resolving issues and providing assistance.

Based on these reviews

Rated 4 out of 5 stars

This payment plan I completed was about to renew, and I was able to get out! I provided information regarding my plan and Devin helped me out

Rated 5 out of 5 stars

I was working with Lo, as I had a billing issue in regards to a subscription I had back in July 31, 2025. I, after reaching out to customer support, came across the service representative, “Lo.” She w... See more

Rated 5 out of 5 stars

Understanding and efficient! It was very easy for me to get into contact with support (live person) quickly. They resolved my issue in a timely manner. Much appreciated! @Jessy from Whop

Rated 5 out of 5 stars

I love this application , i had an issue setting up my payouts , i cantacted the support they were so fast and helping & Now i can sell my service worldwide to my followers ! Thank you whop!

Rated 2 out of 5 stars
Verified

When people signed up for a class Whop gave them a different role than I specified. There was no warning that things were changing. I had to manually assist every member to give them access to the c... See more

Company replied

Rated 5 out of 5 stars

I had an issue with a payment trying to come out of my account, something I had forgotten about. ‘Tom’ helped me with the payment immediately. Couldn’t recommend him more :)

Rated 5 out of 5 stars

Had to contact the resolution centre due to one of the sellers who also has a website Vaultory Collectibles - scamming people with fake labubus . Items sent were clearly counterfeit and also contained... See more

Rated 5 out of 5 stars

Just started working with whop after horrible experiences with online payment platforms. Ever issue I have had so far was met with instant answers and instant help. I was extremely surprised. Brady... See more

Company replied

Rated 3 out of 5 stars
Verified

Overall, my experience with Whop has been amazing. The platform is easy to use, offers solid tools for managing my business, and has helped me grow my customer base across the world. The only i... See more

Company replied

Rated 5 out of 5 stars

Your employee named Tiago Proenca should be the employee of the month. Bro is the best one out there really helped me with my issue on my account. Give a raise or some promotion because he deserves it... See more

Company replied

Rated 5 out of 5 stars

Thank you for resolving this issue. The merchant stated that a full refund would be issued at any time, no questions asked ... even though the merchant did not stand by his word, Whop stepped in and d... See more

Rated 5 out of 5 stars

Had an issue with a vendor not providing what was promised, so I spoke with Tiago and he ironed everything out for me. Great customer support.

Rated 5 out of 5 stars

Customer service is amazing! Shout out to Jadon and his team, they worked with me for quite some time to get my technical issues resolved. They were quick, patient, and attentive every single step of... See more

Company replied

Rated 5 out of 5 stars

Lucas was nothing short of excellent when it came to helping us with every task we needed assistance with! I couldn't recommend him more and look forward to our next time having his help! 10/10 servic... See more

Rated 5 out of 5 stars

This is one of the best platform for online space it made me feel confident and it’s not even that hard to do anything

Rated 5 out of 5 stars

I had some issues payment that were sorted out accurately and promptly by Chris, JP and the team. They then fast tracked my payouts after I provided more supporting information. Customer service at it... See more

Rated 5 out of 5 stars

I had an issue with one of the creators. I was bullied harassed and over charged. Whop showed me that they do not condone that behavior and fought for me. They got my charges refunded and made it know... See more

Rated 5 out of 5 stars

Best app making money on the internet right now. Fast payouts, instant replies from supports and mods, they’re generally kind and best people to work with. They’re worth the time and effort. I 101% vo... See more

Rated 5 out of 5 stars

I had bought a membership and forgot to cancel the creator was not trying to refund me . Whop representatives helped me through the process of appealing the case and i won 😁 thank you whop!

Rated 5 out of 5 stars
Verified

Customer service was great they were very quick normally I can't stand dealing with the AI but even the AI was very helpful

Rated 5 out of 5 stars

Super helpful support team, helped me with many payment related dilemmas. Also super friendly with any questions and help you need!

Rated 5 out of 5 stars

Whop took and listened rather than over look my problem. I will definitely use them in the future and would highly recommend them. Thanks again Whop for removing a scammer and refunding my money.

Rated 5 out of 5 stars

Their platform is very user friendly. You know where things are, very clear layout. I used it as a customer who needed a refund for a product. I got an email right away with clear information abou... See more

Rated 5 out of 5 stars

I was having trouble logging back in, but Lo replied to my email SO fast and was extremely helpful in getting me set up. She was amazing and helped me through the whole process. Thank you Lo!!

Rated 5 out of 5 stars

I appreciate that my account was resolved quickly and great customer service they worked on a holiday to get back to me. I will start to work with whop more in for future.

Rated 5 out of 5 stars

I was having problem setting my account and reached out to the customer services and they replied almost immediately and it was not an AI bot but an actual person named Aidan helping me solve my issue... See more

Rated 5 out of 5 stars

Rav went above and beyond helping me today with getting the Buy Now, Pay Later options set up on my Whop store. This was an issue I’d been struggling with for a while, and he’s the only one who fully... See more

Rated 5 out of 5 stars

Had an account under 2 emails deleted Credit card. Was still being charged. Rav found out that I had another account that was being charged. DUH!! Thanks for the help resolving this.

Rated 5 out of 5 stars

TL;DR Whop Support level of service and response is better than Amazon Customer Service. Had an issue with sign up where I’d put in a misspelled email address I honestly thought it would be a bit... See more

Rated 5 out of 5 stars

I quite often use the help of the support members. And i would love to express my appreciation for the guys which always help me ( John and Tiago), much love fot you guys. Thanks a lot, i am gratefull... See more

Rated 5 out of 5 stars

Rav and the rest of the team was amazing. Quick to help and solve our issue. The product is also amazing, makes it very easy to do business. Thanks Whop!

Rated 5 out of 5 stars
Verified

Whop’s team is absolutely wonderful! I had a small issue that needed attention, and they handled it quickly, kindly, and with great communication. It’s rare to find such efficient and friendly suppo... See more

Rated 5 out of 5 stars

Whop is king. I was new but with his 24/7 live support, I become pro and amazing features all in one app is fantastic.

Rated 5 out of 5 stars

I had an amazing experience with Whop! Their customer service is outstanding fast, friendly, and always ready to help. Whenever I had a question or needed support, their team responded quickly and ma... See more

Rated 5 out of 5 stars

Obviously you have to be careful of who you buy products from, as there are some Frauds On this Plattform. But whop refunded so far 4/5 of my refund requests, When i encountered /fell for some shady b... See more

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Company details

  1. #86 of 110 best companies in Online Marketplace

Written by the company

Whop is a platform to service the internet economy. Millions of people are building new products that they are selling guerrilla style on social media and on forums throughout the internet. Whop gives these sellers a sleek storefront that can accept payments, seamlessly deliver digital products, and attract new customers visiting our marketplace.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 month


Rated 1 out of 5 stars

Absolute bullsh1t

Whop is garbage. Their who interface is garbage. Their resolution centre is garbage. You can't contest or add information to the case that YOU opened. They side with the merchant without actually finding out more information.

Absolute garbage.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Once paired with a live agent ( Tom )…

Once paired with a live agent ( Tom ) the process of handling my problem was stress free and easy. If you need help with something just answer the questions accurately until the option for a specialist is there !

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Customer Service

I had joined a trading course which was sold through whop, but unfortunatley it was shut down because the seller was caught up in a scam scandal. The whop service team helped me get my refund quick and with no hesitation. They made it seamless and made sure I was taken care of. Huge shout out to Rav for accelerating my case and helping resolve my issue! Thank you!

October 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I had an issue with my account and Nick from customer support helped me immediately to resolve the issue. Highly recommend working with whop.

October 20, 2025
Unprompted review
Rated 1 out of 5 stars

My business falls underneath the terms…

My business falls underneath the terms of service for whop’s payment processor. I am new, only processing revenue for a week. No chargebacks, and no insane revenue activity for anyone to suspect any fraudulent transactions occurring (can show proof if needed).

The nature of our business is gaming subscription software where we sell digital subscriptions for an FPS optimizer to put it in blank. This business is supported but is considered high risk (understandable).

However with only a week of revenue, whop has decided to place my account in a 100% reserve with a window timeframe of 120 days before re-evaluation. This decision is off of no chargebacks, and no unusual activity by the way. This is unfair, and the justification behind it is not relayed clearly to me. The staff aren’t explaining things clearly to me either

October 20, 2025
Unprompted review
Rated 1 out of 5 stars

Whop Suspended My Account and Is Holding My Money – Zero Accountability

I am extremely disappointed and angry with Whop. My account was suspended without explanation, and they are holding my money for 120 days. This is my money, yet they refuse to clearly tell me what will happen after the 120 days.

I contacted their support multiple times, including an agent named “Tom,” who repeatedly said, “I don’t know,” to every question. Instead of giving answers, he avoided all responsibility and closed the chat on me. When I tried again, the same thing happened chat closed, no explanation, no respect.

Whop is holding funds with no transparency, no accountability, and no customer care. This is completely unacceptable. I asked for a simple answer: What happens to my money after 120 days? Nobody will answer.

A platform that takes people’s money and refuses to even communicate is dangerous. I am warning others – think twice before trusting Whop, because once they hold your funds, you are left in the dark with no support and no rights.

October 19, 2025
Unprompted review
Whop logo

Reply from Whop

Hey there,

Your account has been permanently closed for selling IPTV services, which is a major violation of our Terms of Service. There will be no option to appeal this decision.

Best,
The Whop Team

Rated 5 out of 5 stars

Tom.

Tom helped me get a confusing situation resolved very quickly, good customer service

October 18, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM! SCAM! SCAM! -> AVOID

Hello, I never signed up to this site. I got a reminder email, saying that you you get a payment from me.I tried to login to the website with my email, there is no such account. Basically, they try to find new customer by sending payment reminder, which is totally wrong. This is scam!

Later on, I contacted to their customer service to delete the fake account on my email. They kept insisting to get my address. I don't need to give you my address for the fake account that you have created on my email without my knowledge & permission. This is a big scam!

October 18, 2025
Unprompted review
Whop logo

Reply from Whop

Hi there,

After reviewing this case, we confirmed that no payments or charges were ever made under your email.

It appears an account was mistakenly created, which has since been permanently deleted along with any memberships tied to it.

Whop does not create accounts or process payments without user authorization.

Best,
The Whop Team

Rated 5 out of 5 stars

I was working with Lo

I was working with Lo, as I had a billing issue in regards to a subscription I had back in July 31, 2025. I, after reaching out to customer support, came across the service representative, “Lo.” She was helpful, punctual with her replies and overall extremely delightful to work with through this matter. Thank you so much for your assistance, “Lo,” and to the WHOP customer service team!

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

Overcharged and not worth it!

The lesson I got was supposed to be one payment $3,333. I had a conversation agreed with the coach before I purchased the course but Whop overcharged me 2 more payments $3,333
I got the course from Chase Chappell, it’s not worth it AT ALL. They said 1-1 different coaches with different subject but they only sent me 1 for the whole 5 months and only got 1-1 call with Chase himself TWICE over 5 months!!!
Whop refused to refund the overcharge amount EVEN though I have a clear proof that I should be only charged ONCE.
Both the course and the platform are very unprofessional. I need my refund.

October 1, 2025
Unprompted review
Whop logo

Reply from Whop

Hey there, Nina.

We're here to help you out with this issue ASAP. We've gone ahead and resumed our live chat with you through our website.

If you could chat with us there, that'd be great. If we don't hear back within 24-48 hours. We'll reach back out to you over email.

Thank you so much. Looking forward to grabbing a resolution.

Best,
The Whop Team

Rated 5 out of 5 stars

Rav went above and beyond helping me…

Rav went above and beyond helping me today with getting the Buy Now, Pay Later options set up on my Whop store. This was an issue I’d been struggling with for a while, and he’s the only one who fully solved it. He was patient, professional, and made sure everything worked perfectly before wrapping up. Exceptional customer service Whop needs more people like Rav!

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you for resolving this issue!

Thank you for resolving this issue. The merchant stated that a full refund would be issued at any time, no questions asked ... even though the merchant did not stand by his word, Whop stepped in and did the right thing. Thanks again!

October 16, 2025
Unprompted review

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