john77

Had an issue with a vendor not providing what was promised, so I spoke with Tiago and he ironed everything out for me. Great customer support.

Shipping times are atrocious!
I haven't even been able to use the product yet because of the insane shipping times (it's been 5 days and still hasn't shipped). If I don't receive notification that my product is shipped in 2 more days, I'm going to cancel and order somewhere else.

I mean come on "Hims". You guys are suppose to be the nations leading direct to consumer hair care solution and you can't even get your product out in under 5 days?

EDIT: A week later and it still hasn't been shipped. I contacted support about a refund. What a joke. My order number is aKrKSAlnaU.

HORRIBLE CUSTOMER SUPPORT - I MEAN THE ABSOLUTE WORST!

I think I've been in contacted with about 6-7 reps about getting back into my Stripe account. 3 have told me they need to schedule a call with me, but NEVER EVER get back to me on my reply to schedule the call. Two other reps have told me to submit my bank documents and I have on 2 separate occasions, but then get no response after this.

It's as if every single rep that initially reaches out to me, NEVER replies for any followup. It's soooo irritating. You can tell they have HUGE customer support issues.

Don't ever get locked out of your account. It'll take 20 reps just to get it re-verified.

If any rep wants to get a hold of me, you can look up an account for Bright Lights Marketing, under John Hinkle. Not sure if I can leave my email here so.

DO NOT book with this HORRIBLE travel site. They are a legit scam if you can't already tell from these horrible reviews (1.8 out of 5 at the time of this review).

I was able to book a stay at Kimpton Resorts via them, but I had some issues with Kimpton during my stay. So their reps (at Kimpton Resort) actually refunded 2 days of my stay. They told me however that the booking was made through Priceline, so this complay is somehow a "middle man" for Priceline and is taking advantage of some sort of travel arbitrage here.

Anyways, I contacted "Aaron Philip Gan" over the phone after having tried to reach someone for 3-4 days, where the automated system keeps you on hold and then hangs up after some time (red flag). Philip told me he would take care of the refund situation and nothing has happened. I contacted them 3 times via email and he simply told me that he was working on it. Say what? This is a refund buddy, not a scientific algorithm. The original email even stated it would take 24-48 hours to resolve, but still nothing 7 days later.

I have a gut feeling that I'm never going to get that refund that Kimpton is trying to send to me, so I'm going to be filing a chargeback today.

I had one of the WORST customer support experiences with Maria I have EVER experienced.

I initially contacted Privacy support to ask them a question about a Privacy card. I emailed them from an email that was not my Privacy email. Maria had told me that the email was not connected to my privacy email, which is fine. I told her that my Privacy email was XXXXX. I had nothing to hide.
She replied that I had a Privacy account under my initial email (which I don't even know is real or not, but if I did, I NEVER once used it). Afterwards, she proceeded to suspend my main account.
I've told her that I never once even used the first account (she could have at least checked to see it was an unused account), but no, she immediately dropped the ban hammer on me, which is completely unfair and unwarranted!

If I was running 2 accounts with activity, I would completely understand! I'm trying to be reasonable here, but again, the 1st account was not ever used, nor did I even know it was created. It was a stagnant account (with no issues on it) from 4 years ago.

This was one of the worst customer support experiences I have had. It just goes to show they do NOT care about their loyal customers as I've been with them for 3-4 years now.

If you're reading this, I would join another service. There are plenty more out there. The way I was treated was borderline vicious and goes to show how horrible these services treat customers once they reach a certain level of public funding.

I'm not really sure if this business is even operational. They offer little to no support.

ATTENTION TO ALL POTENTIAL MOONPAY CUSTOMERS....

I am a victim of Moonpay's shady business practices (which I'll explain in a minute). Do yourself a favor and utilize one of the many other providers of fiat to crypto debit card exchanges like....Coinbase, Gemini, Crypto dot com, NowPayments, Binance US, etc. I repeat, this company is as fraudulent as they come. I do not endorse any of the other companies mentioned above.

As for my own personal experience......

I signed up for Moonpay through the Opensea marketplace as they are offered as a payment provider for anyone who wants to bid/buy NFTs. I typically don't use services like these because I generally have enough eth in my wallet for most purchases, but found myself a few points short on a particular purchase and was willing to pay the outrageous fees of Moonpay in order to acquire this NFT.

Now this rant isn't going to condemn the company for their astronomical fee structure (20+% total fees + markup on eth pricing) as they have every right to post whatever fees they believe is in the best interest of the company. You can choose to either deal with it or move onto a more reputable, customer friendly platform. This rant is pertaining to the horrible customer service and illegal use of our private information collected via KYC.

1. I signed up for Moonpay via Opensea and with a bit of apprehension, began the KYC process using my drivers license (front and back) as well as a selfie photo of myself. My credentials were approved and I was able to make a purchase at that time.

2. The process then proceeds to the transaction stage where the verification process begins (part 2 of the checkout process). After around 4-5 hours of processing time, I decided to reach out to customer support and see what the delay was all about.
To my surprise, support got back to me and stated that the transaction was canceled and that I had somehow gone against their terms of service. How was that even possible when I just got my KYC approved and immediately started a transaction?

3. I replied to the message asking for more details as their support will merely give you the minimum amount of info possible, which seems to be a trend with many corporations these days. Giving us all an excuse that we somehow violated one of the 200+ bullet point terms of service, leaving us to guess which one of these protocols were violated. How convenient right?

4. After a few short replies, customer support merely copied and pasted the same reply back to me after each one of my rebuttals. At that time I gave up on talking to a robot and told them to ensure they delete all my info from their records.

5. Here is where the illegal part of the story comes into play. The support reps (who have no clue about legal procedures and policies) told me that they would be unable to delete my information from their database for 6 YEARS due to "due to the requirements of anti-money laundering laws and other legal acts". What they don't understand is, this is completely illegal when requested by any US customer (which I had never even become seeing that a transaction was never completed).

If any of you who are reading this want to delve more into the legal protections you have as a consumer to these financial institutions, you can check out this great article pertaining to the matter here: securityprivacybytes dot com/2021/03/consumers-right-to-delete-under-us-state-privacy-laws/

NOTE: The VCDPA provides that consumers “… have the right to delete personal data provided by or obtained about the consumer [emphasis added].” The VCDPA’s deletion right is therefore broader than that provided by the CCPA and CPRA, in that it applies to personal information that a business has collected from a consumer or that the business has collected about a consumer from another source.

In summary....
This is just another corrupt financial company trying to take advantage of you as a consumer by collecting and holding your personal information hostage (even if you never use their service). I repeat...DO NOT sign up for this service and if you have already and don't utilize them, request to have your information deleted. They do not have the right to keep your information in their database in order to be utilized for whatever their corporate interests deem necessary.

If needed, I will be filing legal action against the company. I may also post my results here and/or publicly on a personal website.

I'll keep this short and sweet. Been trying to get my ACH transfer complete for 7-8 days now, even though they clearly state 4-5 days. Their support is absolutely horrendous, so I would go with ANYONE else other than them.

I plan on remove all my funds once my latest ACH transfer pulls through.