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Rated 1 out of 5 stars

I ordered several hundred dollars of frames and received this email several days later, but still haven't received a refund. Do not order from here - despite the site being up and running, it... See more

Company replied

Rated 1 out of 5 stars

I ordered $400.00+ worth of frames from them almost 2 months ago. I got confirmation of the order, but have never received the order itself. I have not been able to track it, and customer service does... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered 4 gold 8x12 frames from Vossington. They looked great when they came in, but the deep frame made it difficult to hang them. I used Ook 30 lb professional picture hangers and ended up having... See more

Company replied

Rated 5 out of 5 stars
Verified

A classy and nicely made frame, beautifully packed and shipped. Easy to install art. After hours of searching, by car and web, yours is an elegant, relatively economical solution for a 16 x 24” poster... See more

Company replied

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Company details

  1. #13 of 14 best companies in Picture Frame Shop
  2. #34 of 35 best companies in Art Supply Store
  3. #83 of 90 best companies in Decoration and Interior Design Store
  4. #79 of 85 best companies in Home Goods Store
  5. #8 of 9 best companies in Store

Written by the company

Exclusive picture frames online.


Contact info

3.5

Average

TrustScore 3.5 out of 5

652 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply


Rated 1 out of 5 stars
Verified
Vossington logo

Reply from Vossington

We're sorry to hear that you haven't received your package yet. We've just reached out to you via email with more details and next steps to help resolve this issue as quickly as possible. We appreciate your patience and look forward to making this right for you.

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Rated 1 out of 5 stars
Verified

Unresponsive customer service

They sent me the wrong color frame. I received no response to multiple emails I sent to customer service over 5 days.

December 2, 2024
Vossington logo

Reply from Vossington

We’re very sorry to hear about your experience and deeply regret the frustration caused. After thoroughly checking, we couldn’t find any messages from you, which we understand must have been frustrating.

To make things right, we’ve just sent you an email with a resolution for this issue. Please feel free to respond if you have any further concerns or questions, we’re here to help.

Thank you for bringing this to our attention, and we appreciate the opportunity to improve.

Rated 5 out of 5 stars
Verified

Excellent Frames and Packaging

This is the 2d time I ordered from Vossington and I am satisfied with the frames I ordered. They are light-weight, exactly as described online, and with plexiglass instead of glass that could shatter. The frames are designed well and packed very well for shipping.

November 26, 2024
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Reply from Vossington

♥Thank you so much for your review!♥

Rated 4 out of 5 stars
Verified

Quick customer service

Frames arrived with plexiglas damaged. Heard back from Vossington promptly to address the issue.

November 12, 2024
Vossington logo

Reply from Vossington

We sincerely apologize for the damage to your frames. This is not the experience we want for our customers, and we will absolutely make it right for you. We've reached out to you via email to resolve this issue promptly. Thank you for bringing this to our attention, and we appreciate your patience as we work to fix it.

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Rated 5 out of 5 stars
Verified

I found my newest favorite frames!

I found my newest favorite frames! I love how this thin frames fits into my traditional-style home. It’s made of lux materials too!

November 2, 2024
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Reply from Vossington

♥Thank you so much for your review!♥

Rated 5 out of 5 stars
Verified

All frames I have purchased are…

All frames I have purchased are beautiful to behold. The green frame was questionable, but once I inserted my poetry piece, "Life With Nature, Hand in Hand", it popped. I can't take my eyes off of it!

August 14, 2024
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Reply from Vossington

♥Thank you so much for your review!♥

Rated 5 out of 5 stars
Verified

Frames arrived in a flash!

Frames arrived in a flash! Love the thin wood, so stunning—and the extra large sizes were perfect for my dining space.

October 25, 2024
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Reply from Vossington

♥Thank you so much for your review!♥

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Rated 5 out of 5 stars
Verified

Beautiful frame

The frame I ordered and received is just what I wanted, and just as described. It arrived quickly and in perfect condition. Very satisfied.

October 22, 2024
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Reply from Vossington

♥Thank you so much for your review!♥

Rated 2 out of 5 stars
Verified

Frame arrived broken and no one will…

Frame arrived broken and no one will call me back about it.

September 30, 2024
Vossington logo

Reply from Vossington

Thank you for reaching out again. We wanted to let you know that we did respond to your initial notice via email on October 14, and we followed up again on October 23 since we had not received a response from you. Please check your inbox (and spam folder just in case). We're happy to assist you with getting a replacement as soon as you have provided the requested information.

Rated 1 out of 5 stars

Cheaply made frames!

I bought the 11x14" Decorative Frame, White and it is so cheaply made for the price. Can find way better at Home Goods for a fraction of the price! It was also so hard to put together, I almost broke my finger.

October 16, 2024
Unprompted review
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Reply from Vossington

Thank you for sharing your feedback with us. We're sorry to hear that the product did not meet your expectations and caused difficulty during assembly. We want you to be fully satisfied with your purchase, and we have sent you an email to make things right. Please check your email at your convenience. If you have any further concerns, feel free to reach out to our Customer Service. We're here to help!

Rated 5 out of 5 stars
Verified

Gorgeous statement

Frames are absolutely gorgeous and the perfect color. They came wrapped so well in shipping and quick! Love the new gallery wall - it makes such a huge statement!

September 16, 2024
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Reply from Vossington

♥Thank you so much for your review!♥

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Rated 5 out of 5 stars
Verified

Frames are great

Frames are great! Good quality.

September 23, 2024
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Reply from Vossington

♥Thank you so much for your review!♥

Rated 5 out of 5 stars
Verified

great quality

I was thrilled with the quality of my frame!

September 7, 2024
Vossington logo

Reply from Vossington

♥Thank you so much for your review!♥

Rated 5 out of 5 stars
Verified

High Quality and Premium Look

The quality of the frame is what made us choose your brand - the backing, the securing clips, and the frame itself. We are very impressed.

September 21, 2024
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Reply from Vossington

♥Thank you so much for your review!♥

Rated 5 out of 5 stars
Verified

Vossington 18 x 24 White Oak frame

The product was high quality and made very well. Vossington's website was easy to navigate and portrayed all of their products perfectly so that I knew what to expect. Vossington as a brand was very easy to work with, and they provided assistance throughout every stage of the process.

September 16, 2024
Vossington logo

Reply from Vossington

•♥ We are happy to hear that! Thank you so much for your review!♥•

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Rated 5 out of 5 stars
Verified

Another top-drawer ordering experience!

I didn't like the style of frame I'd ordered when I put it with the photos I'm framing. I promptly ordered a style that will work and contacted customer service about making a return. Sophie was responsive, professional, and got my return authorization to me pronto! I've ordered frames from Vossington in the past and been similarly satisfied with both the high quality of the product and the superior service. Free returns are a big plus, too! I will definitely continue to buy my frames from Vossington!

September 3, 2024
Vossington logo

Reply from Vossington

•♥ We are happy to hear that! Thank you so much for your review!♥•

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