I didn't like the style of frame I'd ordered when I put it with the photos I'm framing. I promptly ordered a style that will work and contacted customer service about making a return. Sophie was responsive, professional, and got my return authorization to me pronto! I've ordered frames from Vossington in the past and been similarly satisfied with both the high quality of the product and the superior service. Free returns are a big plus, too! I will definitely continue to buy my frames from Vossington!