I ordered several hundred dollars of frames and received this email several days later, but still haven't received a refund. Do not order from here - despite the site being up and running, it... See more
Company replied
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I ordered $400.00+ worth of frames from them almost 2 months ago. I got confirmation of the order, but have never received the order itself. I have not been able to track it, and customer service does... See more
Company replied
Verified
I ordered 4 gold 8x12 frames from Vossington. They looked great when they came in, but the deep frame made it difficult to hang them. I used Ook 30 lb professional picture hangers and ended up having... See more
Company replied
Verified
A classy and nicely made frame, beautifully packed and shipped. Easy to install art. After hours of searching, by car and web, yours is an elegant, relatively economical solution for a 16 x 24” poster... See more
Company replied
Company details
- #13 of 14 best companies in Picture Frame Shop
- #34 of 35 best companies in Art Supply Store
- #83 of 90 best companies in Decoration and Interior Design Store
- #79 of 85 best companies in Home Goods Store
- #8 of 9 best companies in Store
Written by the company
Exclusive picture frames online.
Contact info
United States
- vossington.com
3.5
Average
652 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
Not in business
I ordered several hundred dollars of frames and received this email several days later, but still haven't received a refund. Do not order from here - despite the site being up and running, it is not a functioning business.
Dear Customer,
Our online store is currently not accepting any orders and this will remain the case for an extended period. At this time, we are not able to provide any estimate for when we will reopen. As a result, we have canceled your recent order and issued a refund.
We apologize for the inconvenience.
Best regards,
Vossington
August 21, 2025
Unprompted review
Reply from Vossington
Thank you for your feedback and we apologize for the inconvenience you experienced. A refund has already been issued, and we have also sent you an email with a resolution for your case. We also want to acknowledge that our response time has been slower than usual. The recent turbulence caused by the US import tariffs has forced us to pause parts of our business, which unfortunately affected our ability to answer messages as quickly as we normally do. We truly appreciate your patience and understanding during this time.
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Spent $300 worth frames three weeks…
Spent $300 worth frames three weeks ago and haven’t heard from them since. They have not responded to countless emails.
August 19, 2025
Unprompted review
Reply from Vossington
Thank you for your feedback and we apologize for the inconvenience you experienced. A refund has already been issued, and we have also sent you an email with a resolution for your case. We also want to acknowledge that our response time has been slower than usual. The recent turbulence caused by the US import tariffs has forced us to pause parts of our business, which unfortunately affected our ability to answer messages as quickly as we normally do. We truly appreciate your patience and understanding during this time.
Verified
Reply from Vossington
♥Thank you so much for your review!♥
Ordered a print and frame in May
Ordered a print and frame in May. It's August. Nothing has even shipped. Have written to the customer service 5x -- no response. Still have no idea what is going on
May 26, 2025
Unprompted review
Reply from Vossington
Thank you for your feedback and we apologize for the inconvenience you experienced. A refund has already been issued, and we have also sent you an email with a resolution for your case. We also want to acknowledge that our response time has been slower than usual. The recent turbulence caused by the US import tariffs has forced us to pause parts of our business, which unfortunately affected our ability to answer messages as quickly as we normally do. We truly appreciate your patience and understanding during this time.
Have they gone bankrupt?
I ordered $400.00+ worth of frames from them almost 2 months ago. I got confirmation of the order, but have never received the order itself. I have not been able to track it, and customer service doesn’t respond ( I have tried contacting them multiple times via email and chat- no joy). I assume they have gone bust?
August 3, 2025
Unprompted review
Reply from Vossington
Thank you for your feedback and we apologize for the inconvenience you experienced. A refund has already been issued, and we have also sent you an email with a resolution for your case. We also want to acknowledge that our response time has been slower than usual. The recent turbulence caused by the US import tariffs has forced us to pause parts of our business, which unfortunately affected our ability to answer messages as quickly as we normally do. We truly appreciate your patience and understanding during this time.
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Do not order from here!!
Do not order from here!!! They must have gone out of business, but it is really terrible to still take money from people while knowing that you cannot provide a product. I spent $50 on a frame and it never came, even after trying to contact their support team twice. I will be reporting this to the BBB.
June 4, 2025
Unprompted review
Reply from Vossington
Thank you for your feedback and we apologize for the inconvenience you experienced. A refund has already been issued, and we have also sent you an email with a resolution for your case. We also want to acknowledge that our response time has been slower than usual. The recent turbulence caused by the US import tariffs has forced us to pause parts of our business, which unfortunately affected our ability to answer messages as quickly as we normally do. We truly appreciate your patience and understanding during this time.
Ordered but not delivered are they still in business?
I ordered two frames in early June but have not received them now in mid-July. All emails to Vossington are ignored. Even their chatbot on the website directs you to a non-existent customer service agent. I am guessing they are impacted by the tariffs but it is unacceptable to not deliver goods nor follow up with emails explaining the delay.
June 6, 2025
Unprompted review
Reply from Vossington
Thank you for your feedback and we apologize for the inconvenience you experienced. A refund has already been issued, and we have also sent you an email with a resolution for your case. We also want to acknowledge that our response time has been slower than usual. The recent turbulence caused by the US import tariffs has forced us to pause parts of our business, which unfortunately affected our ability to answer messages as quickly as we normally do. We truly appreciate your patience and understanding during this time.
Negative 100 rating
EDIT: No, your response is a load of crap. I was refunded because my bank contacted your “company.” I don’t own a business, but it’s pretty comment sense for one to assume that a customer would receive feedback from a company if there were delays or issues with their order and you did not provide that.
Negative 100 rating. I ordered two frames and never received them. The tracking link doesn’t work or give any information. I tried contacting them through their online chat and also sent two emails and never heard back.
I contacted my bank to dispute the charge. DO NOT ORDER FROM THEM!
June 28, 2025
Unprompted review
Reply from Vossington
Thank you for your feedback and we apologize for the inconvenience you experienced. A refund has already been issued, and we have also sent you an email with a resolution for your case. We also want to acknowledge that our response time has been slower than usual. The recent turbulence caused by the US import tariffs has forced us to pause parts of our business, which unfortunately affected our ability to answer messages as quickly as we normally do. We truly appreciate your patience and understanding during this time.
Do Not Order
I ordered a frame 2 months ago and received an emailed order confirmation and a charge to my account right away. The frame never arrived - a shipping email was never sent. I cannot get a hold of anyone either through the customer service email address or the chat bot - both completely unresponsive. No phone number available.
May 28, 2025
Unprompted review
Reply from Vossington
Thank you for your feedback and we apologize for the inconvenience you experienced. A refund has already been issued, and we have also sent you an email with a resolution for your case. We also want to acknowledge that our response time has been slower than usual. The recent turbulence caused by the US import tariffs has forced us to pause parts of our business, which unfortunately affected our ability to answer messages as quickly as we normally do. We truly appreciate your patience and understanding during this time.
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Verified
Emailed and used the chat feature…
Emailed and used the chat feature several times to try to make an exchange. Never got a response. Very frustrating!
May 28, 2025
Reply from Vossington
Thank you for your feedback and we apologize for the inconvenience you experienced. A refund has already been issued, and we have also sent you an email with a resolution for your case. We also want to acknowledge that our response time has been slower than usual. The recent turbulence caused by the US import tariffs has forced us to pause parts of our business, which unfortunately affected our ability to answer messages as quickly as we normally do. We truly appreciate your patience and understanding during this time.
I ordered 2 frames from them weeks…
I ordered 2 frames from them weeks ago...CRICKETS. I have no idea when my order will ship and nobody has replied to me. Zero shipping updates. This is extremely frustrating and unprofessional.
June 9, 2025
Unprompted review
Reply from Vossington
Thank you for your feedback and we apologize for the inconvenience you experienced. A refund has already been issued, and we have also sent you an email with a resolution for your case. We also want to acknowledge that our response time has been slower than usual. The recent turbulence caused by the US import tariffs has forced us to pause parts of our business, which unfortunately affected our ability to answer messages as quickly as we normally do. We truly appreciate your patience and understanding during this time.
Verified
No customer service
I typically love vossington. The frames are beautiful and a good price. This time, the frame I ordered arrived damaged (the metal frame was twisted out of shape). I sent multiple emails to the help desk and sent messages through their website chat box and I can’t get anyone to respond to me. Still waiting and it has been several weeks of me trying to follow up. Just hoping for a replacement or refund. I’ve been really disappointed with the lack of customer service.
April 22, 2025
Reply from Vossington
Thank you for your feedback and we apologize for the inconvenience you experienced. A refund has already been issued, and we have also sent you an email with a resolution for your case. We also want to acknowledge that our response time has been slower than usual. The recent turbulence caused by the US import tariffs has forced us to pause parts of our business, which unfortunately affected our ability to answer messages as quickly as we normally do. We truly appreciate your patience and understanding during this time.
Reply from Vossington
Thank you for your feedback and we apologize for the inconvenience you experienced. A refund has already been issued, and we have also sent you an email with a resolution for your case. We also want to acknowledge that our response time has been slower than usual. The recent turbulence caused by the US import tariffs has forced us to pause parts of our business, which unfortunately affected our ability to answer messages as quickly as we normally do. We truly appreciate your patience and understanding during this time.
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Verified
Customer Service won't contact me to let me return/exchange
I have reached out about 5 or 6 times now to do an exchange on a frame because there are several scratches on the plexiglass and two of the corners are not well put together and no one will return my messages. I have bought 5 or 6 frames before and loved them so this is really disappointing.
April 8, 2025
Reply from Vossington
Thank you for your feedback and we apologize for the inconvenience you experienced. A refund has already been issued, and we have also sent you an email with a resolution for your case. We also want to acknowledge that our response time has been slower than usual. The recent turbulence caused by the US import tariffs has forced us to pause parts of our business, which unfortunately affected our ability to answer messages as quickly as we normally do. We truly appreciate your patience and understanding during this time.
Verified
STILL waiting for a representative…
Unresponsive (and nonexistent) customer service!! Tried to return picture frames. Zero response by email or chat. For days. DO NOT BUY!
April 24, 2025
Reply from Vossington
Thank you for your feedback and we apologize for the inconvenience you experienced. A refund has already been issued, and we have also sent you an email with a resolution for your case. We also want to acknowledge that our response time has been slower than usual. The recent turbulence caused by the US import tariffs has forced us to pause parts of our business, which unfortunately affected our ability to answer messages as quickly as we normally do. We truly appreciate your patience and understanding during this time.
Verified
Good frames, customer service lacking
The frames were delivered quickly and of good quality. Customer service has been very slow in returning my request for an exchange of items.
April 22, 2025
Verified
Reply from Vossington
♥Thank you so much for your review!♥
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Verified
Reply from Vossington
♥Thank you so much for your review!♥
Verified
I have been trying to return an item…
I have been trying to return an item that arrived damaged and no one responds.
April 22, 2025
Reply from Vossington
Thank you for your feedback and we apologize for the inconvenience you experienced. A refund has already been issued, and we have also sent you an email with a resolution for your case. We also want to acknowledge that our response time has been slower than usual. The recent turbulence caused by the US import tariffs has forced us to pause parts of our business, which unfortunately affected our ability to answer messages as quickly as we normally do. We truly appreciate your patience and understanding during this time.
Verified
I did not receive the item
I did not receive the item. I have emailed customer service to resolve. Please advise. Thanks.
April 22, 2025
Reply from Vossington
Thank you for your feedback and we apologize for the inconvenience you experienced. A refund has already been issued, and we have also sent you an email with a resolution for your case. We also want to acknowledge that our response time has been slower than usual. The recent turbulence caused by the US import tariffs has forced us to pause parts of our business, which unfortunately affected our ability to answer messages as quickly as we normally do. We truly appreciate your patience and understanding during this time.
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