LighterLoungeCo™ Reviews 174

TrustScore 2.5 out of 5

2.6

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express significant dissatisfaction with their orders, citing long delays in receiving them, with some waiting over a month. Many consumers report not receiving their items at all. A recurring complaint is the lack of response from the company. People have tried contacting them through various channels, including email, but have not received any replies. This absence of communication has led some to believe the company is fraudulent, with reviewers advising others to avoid making purchases. There are mixed opinions about the delivery service.

Based on these reviews

Rated 3 out of 5 stars
Verified

The lighters were as described but I ordered 3 pistol lighters and one diddnt come with all the attachments..I am happy with the functionality of the lighters that came complete I’m a little bummed I... See more

Rated 3 out of 5 stars
Verified

Hustle! Dont order anything! Never gonna fly, waste of money. If you gonna order, use your credit card. Then there is a chance to get your money back! Edit: Well I got my order after long wa... See more

Rated 3 out of 5 stars
Verified

Light or laser doesn't work. Tried contacting the company with no response.

Rated 2 out of 5 stars
Verified

The order took 2 months to get to me I paid for 4 day shipping and it took 2 months the reason I did not give it 1 star is because the product is awesome but takes forever to get and while your waitin... See more

Rated 1 out of 5 stars
Verified

It's been about a month and the shipping has not been updated. I keep emailing the company and no one is getting back to me. I wonder if this is a scam site. If I actually get my order I will change... See more

Rated 1 out of 5 stars
Verified

It was nearly 6 weeks from the time that I placed my order until my items arrived. I made numerous contact attempts to Lighter Lounge Co. and received zero response back. It wasn’t until I disputed t... See more

Rated 1 out of 5 stars

I totally understand the reviews that have been left for this service. I ordered an angel like lighter for around $30 - it broke the moment I tried to use it. From both the non existent communication... See more

Rated 1 out of 5 stars

Ordered a lighter on 10feb. Waited about a week before attempting to contact the company for an update. As of writing this review on 1Apr, have made at least 8 attempts to contact company, still no re... See more

Rated 1 out of 5 stars

Ordered over 2 weeks ago, haven't received any info. I tried contacting them but get no response, Another scam company, order from them, they take your money the moment you order then nothing, nothing... See more

Rated 1 out of 5 stars

Hi yes I ordered my items and received a email saying they were being shipped then never received anything else. I have sent about 45 emails to the point where there is nothing left foremtoxdo but con... See more

Rated 1 out of 5 stars
Verified

I never received my order it's been a little over a month and still nothing. They sent me a tracking number and when I tried to track my package it said it wasn't a valid tracking number. I had to rea... See more

Rated 1 out of 5 stars
Verified

I purchased this type of lighter twice and both times, it does not work. Even took it to a cigar shoppe to have someone look at it, they said it fills with lighter fluid but for some reason, it won't... See more

Rated 1 out of 5 stars
Verified

My package was delivered to my mailbox in a weak bubble wrap package and had been ripped/cut open and my lighter was never actually delivered because it was missing. Order number 6284.

Rated 1 out of 5 stars

Scam, still have not received my uzi gun lighter I order, I’ve got no update whatsoever from I place the order DONT BUY FROM HERE!!!!

Rated 1 out of 5 stars
Verified

Still have not received my lighter ordered 6 weeks ago. Sent several email and received no reply to any of them. At this point I believe this is a scam just to take your money as no one from lighteoun... See more

Rated 4 out of 5 stars
Verified

Ordered March 12, arrived April 12. Item works and looks great, just took a while to arrive. Would have looked elsewhere if I had known they didn’t have inventory on-hand.

Rated 1 out of 5 stars

Still over a month later never received my item and can’t get customer support to respond to any emails! SCAM! SCAM! SCAM! DO NOT BUY ANYTHING FROM THIS “COMPANY” !!

Rated 1 out of 5 stars
Verified

Ordered on Jan 30 and still hasn't shipped and company won't reply to any messages. I guess not give people a product they were truly looking forward to.

Rated 1 out of 5 stars
Verified

Five weeks after ordering I have still not received my order. I was told “ customs has been cleared” on the 5th of December.

Rated 1 out of 5 stars

Item came broke about a month after purchase. Only thing I got was a money recieved the day i ordered. Sent 3 emails threw out the month never responded. They emailed me a month after it was delivered... See more

Rated 1 out of 5 stars
Verified

Items never arrived not clear where my package is right now and i havent received any reply on my email. And its not clear to me how to get my items or ny money back

Rated 1 out of 5 stars

Ordered almost a month ago and received nothing. They will not answer emails calls NOTHING! Terrible!!!

Rated 1 out of 5 stars
Verified

Lighter never received. Had to call my credit card company to get my money back.

Rated 2 out of 5 stars
Verified

The light on our lighter doesn’t work and I’ve tried to email several times with no response

Rated 1 out of 5 stars
Verified

Never received item ordered and was charged immediately after order. Never received order updates, tracking information or anything. Don't waste your time!!!

Rated 1 out of 5 stars
Verified

I haven’t received the Order and have sent email but had no reply. Very disappointed with the service.

Rated 4 out of 5 stars
Verified

I was concerned about the time it took to deliver my order but I did receive it. I thought it would be bigger

Rated 1 out of 5 stars
Verified

I haven’t received my order and no one has responded to my emails or requests. Don’t buy from this site!!

Rated 1 out of 5 stars
Verified

Didn't work. Took forever. Shipping updates don't work. it's purchased and shows up a month later randomly.

Rated 1 out of 5 stars
Verified

Never received the item. Contacted the support number and email. Heard nothing back.

Rated 1 out of 5 stars

Ordered a lighter on April 8, have not received it over a month later. Lighter lounge will not answer emails.

Rated 1 out of 5 stars
Verified

Not as big as i thought itd be an the flashlight on my gun lighter doesn’t work

Rated 1 out of 5 stars
Verified

Never received. Emailed numerous times for refund heard nothing back. Very unprofessional Very disappointed!

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Company details

  1. #9 of 9 best companies in Store

Written by the company

Your premier destination for stylish and functional refillable butane and lighter fluid lighters. Whether you're a smoker, a candle enthusiast, or someone who appreciates unique and intriguing conversation pieces, our lighters are designed to impress and perform.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

174 reviews

5-star
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2-star
1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars
Verified

Horrible communication

It's been about a month and the shipping has not been updated. I keep emailing the company and no one is getting back to me. I wonder if this is a scam site. If I actually get my order I will change my prospective.

September 24, 2025
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Rated 1 out of 5 stars
Verified

Buyer beware

It was nearly 6 weeks from the time that I placed my order until my items arrived. I made numerous contact attempts to Lighter Lounge Co. and received zero response back. It wasn’t until I disputed the charge with my bank that they actually got around to shipping my items. My bank ended up reversing the charge and returning my money after their investigation.

August 6, 2025
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Rated 1 out of 5 stars

I totally understand the reviews that…

I totally understand the reviews that have been left for this service. I ordered an angel like lighter for around $30 - it broke the moment I tried to use it. From both the non existent communication to the overpriced cheaply made products, this is a company you should avoid at all cost.

August 1, 2025
Unprompted review
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Rated 1 out of 5 stars
Verified

I never received my order it's been a…

I never received my order it's been a little over a month and still nothing. They sent me a tracking number and when I tried to track my package it said it wasn't a valid tracking number. I had to reach out to my bank and dispute the Chargers. This website is more certainly a scam.

March 8, 2025
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Rated 1 out of 5 stars

Probably a scam

Ordered a lighter on 10feb. Waited about a week before attempting to contact the company for an update. As of writing this review on 1Apr, have made at least 8 attempts to contact company, still no reply. This page is probably a scam, don't waste your money or time. I wish I had did more research before buying from these bums.

February 10, 2025
Unprompted review

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