Unresponsive customer service
They sent me the wrong color frame. I received no response to multiple emails I sent to customer service over 5 days.
December 2, 2024
Reply from Vossington
We’re very sorry to hear about your experience and deeply regret the frustration caused. After thoroughly checking, we couldn’t find any messages from you, which we understand must have been frustrating.
To make things right, we’ve just sent you an email with a resolution for this issue. Please feel free to respond if you have any further concerns or questions, we’re here to help.
Thank you for bringing this to our attention, and we appreciate the opportunity to improve.