US Bath Store Reviews 172

All cool! im happy

Y’all delivered the wrong seat you couldn’t communicate with your warehouse on shipping me the new seats. Nobody in your customer service knew what was going on. I’ll never order another thing from you.

My bathroom vanity arrived in perfect condition and in a timely manner.
Its delivery was well communicated.

I personally really liked their customer service and placing order, lady I spoke with was very pleasant to speak with also surprisingly they were opened till midnight.

What really made leave a 3 star review was the process of order which took about a week which seem awfully long. Also shipping, close to a month to receive order even with expedited shipping that was separately paid.

Did receive order this week and order was as speficied and came in good working order.

Worst Service Experience Ever

This is by far the worst service I have ever received in my life. They listed the wrong price on a product and caused me over a month of delays. Their employees don’t even know what they are selling. It took them a month just to deliver one product. Their warehouse has no idea what products they have in stock. Their manager doesn’t even know the warehouse’s phone number. Their staff can’t calculate a bill properly, and every single person keeps pushing the responsibility onto someone else.

They deliberately hang up on customers’ calls. If you complain, they will block you instead of solving the problem.

After more than a month of finger-pointing, they told me to return the wrong product—and even tried to charge me a 25% restocking fee. If I hadn’t made over 50 calls a day until they were fed up, they would never have agreed to a full refund.

I sincerely do not recommend any consumer to buy from them. They operate like a scam company

This is a bummer. I tried a similar chair in a hotel and it was great. I have paraplegia so need a sturdy seat. I ordered a custom size depth which was made correct. But the legs are too short by about 4 inches (14 in high seat) and they are not adjustable. The screws holding the seat to the legs don’t have locking bolts and the metal has a 1 inch wide hole (like an adjustable sliding width) so I think it will always be jiggly even if I can fix the height. Also the underseat metal is square and the legs are circles so it’s not a tight connection. Communication was good when ordering.

Item ordered arrived with concealed damage and also was not the specific item that was ordered initially. We have responded under the terms of the return policy, with pictures of the box as required, inside of 2 business days, but have not gotten authority to return the damaged item in ten days time. The delivery was delayed some from the vendor it appears, too, after an initial Jun 3 order. Delivery was made on July 9th. The incorrect and damaged item is still in the foyer at our residence on July 19. There has been always a reply when something was sent in communication about the order by email, but so far no information about the processing of the claim or an authorization on when and how to return ship the item.

you’re asking me to rate my experience and I haven’t received my product although I’ve called to find out where it is…. somebody told me that they were going to get back to me and no one has.

Please don't use this company. Service and refund policy terrible.

I ordered 28" legs for a vintage bathroom sink on June 3rd. They were listed on the website as in-stock. They charged my credit card immediately. On June 11th they contacted me to say there was a 5-6 week lead time from the manufacturer, and asked did I want to proceed. I said yes. On June 17th they emailed to say they contacted the manufacturer, and the legs were discontinued. Sent me a replacement suggestion that was legs that were 4" tall, which was ridiculous. I asked them to refund my money, which took them 3 days to do. I ordered the same exact legs (confirmed the manufacturer and item number) from another site and they shipped directly from the manufacturer the same day. I would never recommend this site to anyone.

Shipped the wrong product, then were slow to take it back. If you have issues be ready to hear "we're monitoring replies from the warehouse". They will not give you a straight answer to your first email. It took four tries to finally get a return shipping label even though they'd admitted the product shipped was not the product ordered. The customer service is horrendous.

I don't think these are real people, but AI seems to be running the conversations. Absolutely horrofying. No regard for truth, but very professional, cookie cutter responses. They make you believe they are working for you, but really, they are not. Not at all. I even saw I 5 star review for a broken sink. Totally not trust worthy.

Complete scam. Isn't a real company, has no actual address. Once you place an order you learn it's out of stock several days later and then trying to get a refund is impossible. Luckily it's a credit card so a dispute will help. Who knows who they have sold your address to however.

This place isn't real. Look up their supposed address and you'll find the Wyoming corporate office for the state...not this company . It's a shell

The product was exactly as described.

The amount of ti.e it took, more than two months to receive the product due to delays, in addition to shipping costing as much as the product igsrlf makes it a not so great experince.

Thank you for the follow-ups with updates. Although it took a while I got the products I was looking for. Thank you.

This company has truly impressed me with their commitment to customer satisfaction. From the very beginning, they communicated effectively during the checkout process, promptly addressing all my questions and even providing a discount code to help me save money on my purchase. After I ordered, they kept me informed about the shipping status, which was very reassuring.

Once my product arrived, we faced a minor issue with opening it. However, the company's response was remarkable—they quickly replaced the damaged item free of charge! Their exceptional service and dedication to fixing problems set them apart. I wholeheartedly recommend this company for anyone in need of bathroom remodel products. It's rare to find such a reliable and customer-focused business nowadays!

Their customer service was so extensive. Stuck with me and kept me up to date when I needed to know exactly when my tub was coming to coordinate with plumber who I wouldn’t get to come back until almost a month. Really refreshing

US Bath has been one of the best online experiences for me. Quality of product, the communication with the online team and the ease in the delivery process has been spot on. I look forward to more orders in the future.

Customer service was terrific and delivery was early!
Thank you!