Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently mention the helpfulness and knowledge of the staff, with specific praise for their communication skills and efficiency in resolving queries via phone and email. Consumers appreciate the speed of service, noting quick dispatch and delivery times. Many people highlight the competitive pricing and high quality of the products. A smooth ordering process and well-packaged items are also commonly mentioned. The majority of reviewers express a strong likelihood of making future purchases from this business, citing the positive overall experience.

Based on these reviews

Rated 4 out of 5 stars

Looks like for the first time I have hiking shoes exactly true to my size thanks to UniformStores extensive stock and competitive prices. The only complaint I may have is order tracking. Didn't know w... See more

Company replied

Rated 4 out of 5 stars

My boots came in quick time even for the Christmas period. Boots came as described and in good order.

Company replied

Rated 5 out of 5 stars

read the reviews before buying, i can honest say this company is fantastic, order Saturday 6th September. after an initial glitch with the post office delivery (less than useless) delivered on Wednesd... See more

Rated 5 out of 5 stars

Any bad reviews are automatically revoked, been dealing with a fella called Tim, absolute brilliant service through telecoms and email. Quick replies and always happy to answer any queries. Gleaming s... See more

Rated 5 out of 5 stars

I couldn't have asked for a better experience with this company! They're efficient, friendly and professional - really good to deal with. I ordered the specific shoe type that my son needed for cadet... See more

Company replied

Rated 5 out of 5 stars

Ordered some patrol boots and socks for my son for Christmas. Items were competitively priced and arrived quickly. Hassle free transaction. Would happily purchase from here again and recommend to othe... See more

Rated 5 out of 5 stars

I've bought a few things now from Uniformstores. Never had an issue, always delivered on time. My last purchase was a beret for my son. He said it's brilliant. This was delivered within 2 days off o... See more

Company replied

Rated 5 out of 5 stars

Placed my order on a Friday, received it by Monday!! Unfortunately the items did not fit. But one quick reply to my email and it was rectified. Will definitely be using this company again. Well do... See more

Rated 5 out of 5 stars

Excellent - Bought two pairs of boots - as described, well packaged and cheapest around! The only negative is that I didn’t recieve any tracking info, or dispatch email which would have been helpful,... See more

Company replied

Rated 5 out of 5 stars

Very helpful, spoke to them on the phone before I ordered and they were swept up in helping me out. Would absolutely recommend them. I missed out on the Black Friday sale because of work and they... See more

Rated 5 out of 5 stars

Had an issue with missing parcel. Quick to resolve. Good customer service, human and kind. Shoutout to Oliver and James for their help.

Rated 5 out of 5 stars

Purchased the Aku pilgrims. The boots arrived on time and in excellent condition as new boots should The purchase was hassle free and I will certainly be using this seller again 10/10

Rated 5 out of 5 stars
Redirected

Cadet High Leg Black Leather Boots Size 11 Ordered with ease, good price used the discount code, delivered today with Royal Mail and happy with our purchase. Good communication too. Thanks.

Company replied

Rated 5 out of 5 stars
Redirected

First time customer here! Super quick at replying to emails, got my order out nice & quickly too. Had to send the boots back due to a sizing issue, but they got the replacement pair out the day the fi... See more

Rated 5 out of 5 stars

The only shop that sold the exact shoes my young cadet needed (needed a specific grip on the soles)! Purchasing was easy and fast delivery too! Would definitely purchase from here again.

Company replied

Rated 5 out of 5 stars

First time I have used this site and everything was excellent. Item was as described and of a good quality, Ordering was easy. Quick and efficient delivery. A good all-round experience that I am likel... See more

Company replied

Rated 5 out of 5 stars

I bought a pair of aku boots from uniform stores, really pleased with the service I received and they arrived before the date given which was great! Would definitely recommend to anyone and will also... See more

Company replied

Rated 5 out of 5 stars

Tim was very helpful and accommodating. As a military member I felt that he truly supported what we do. I was very happy with the communication, shipping, and product. I would definitely order from... See more

Rated 5 out of 5 stars

First time buying and will definitely be bck, I ordered wrongly and staff couldn’t be more helpful and my son received his shoes in time for his parade.

Rated 5 out of 5 stars

I bought an amo sized flask for my daughter. Perfect size, product delivered super fast. Great correspondence throughout. Definitely use again

Company replied

Rated 5 out of 5 stars

Ordered a couple times from here and I most say there customer service is brilliant had a small stock issue and it was resolved almost immediately! Fast and reliable service.

Rated 5 out of 5 stars

I ordered some DMS parade shoes and they arrived quickly and well-packaged. Everything in order and as described. The ordering process was easy and the company has a good reputation for reliability.

Rated 5 out of 5 stars

Purchased some parade shoes and boots and all are good quality and really reasonable prices. The main thought would be some extra communications when items are shipped, but when asking directly commun... See more

Company replied

Rated 5 out of 5 stars

I purchased a pair of boots and accidentally bought a pair too small. When emailing about this, service was quick, understanding and informative. Very helpful team and great customer service.

Rated 5 out of 5 stars
Redirected

This is one of if not the best places ive bought boots from. There customer service went above and beyond. I ordered the wrong size and they let me come to there offices and try on different size... See more

Rated 5 out of 5 stars
Redirected

I had a very good experience with the store. Contact with customer service via email it's very easy and helpful. Got my order out nice & quickly.

Rated 5 out of 5 stars

Excellent customer service received from Tim at Uniformstores. Accurate detail on the product purchased, received item extremely quickly. Five star service I will definitely use Uniformstores ag... See more

Rated 5 out of 5 stars

Very helpful and informed staff and great communication throughout. I ordered two sizes of boots with the intention of returning whichever were not required, cannot fault the service, very efficient.

Rated 5 out of 5 stars

I ordered a new pair of work boots which were cheaper from this store and delivered very quickly. I will definitely use them again in the future.

Rated 5 out of 5 stars
Redirected

Ordered some Boots (Lowa) excellent Price Quickly Dispatched.would Recommend & use Again

Rated 5 out of 5 stars

Ordered Cadet shoes for my daughter, delivered on time, good product would recommend.

Company replied

Rated 5 out of 5 stars

Excellent service! Order arrived very quickly and was cheaper than elsewhere. Will definitely use again.

Company replied

Rated 5 out of 5 stars
Redirected

Clear website, fast delivery and good product. Will use again in future RAF parade shoes were good price too.

Rated 5 out of 5 stars

Top quality daysack. Cheaper than anywhere else on the web and delivered early. Can’t ask for any more.

Company replied

Rated 5 out of 5 stars

Excellent service, new Aku boots are fantastic, great price and delivered on time.

Company replied

Rated 5 out of 5 stars

Brilliant service and great team. No problem too small. Definite 5 stars service.

Company replied

Rated 5 out of 5 stars

Great kit and extremely professional On-time and exactly what I ordered- great service!

Company replied

Rated 5 out of 5 stars

Great service. Ordered boots, confirmation of order and dispatch, boots arrived promptly.

Company replied

Rated 5 out of 5 stars

The parade shoes were of good quality and arrived in very good time. No problems with the product or the service

Company replied

Rated 5 out of 5 stars

First class service. Quick delivery and friendly personal service and advice. Highly recommend

Company replied

Rated 5 out of 5 stars

Outstanding service ! I some how managed to buy a pair of boots through a back door site, which turned out to be out of stock. Regardless, Tim and his team sourced a pair for me and hand them deliv... See more

Rated 5 out of 5 stars

The quality of my light infantry beret was great. Ordered it on a Friday and arrived Monday and already being shaped. Really really feel satisfied and impressed. Thank you,

Rated 5 out of 5 stars

Completely smooth experience with zero dramas. Ordered new boots for my son. Everything went exactly as promised and the boots were very well received.

We perform checks on reviews


Company details

  1. Army & Navy Surplus Shop
  2. Outdoor Clothing and Equipment Shop

Written by the company

Providing Uniform for the Air Cadets, Army Cadets & Sea Cadets, Multi Terrain Patter PCS & Assessories


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

234 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 16% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Very easy to order

Very easy to order. Great service and brilliant boots and very comfortable!

September 7, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hello Mr Williams, thank you for your order. I am glad you hear of your good experience.

Advertisement
Rated 5 out of 5 stars

Excellent service

Excellent service! Order arrived very quickly and was cheaper than elsewhere. Will definitely use again.

August 30, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Nyree, thank you for your order. I am glad you hear of your good experience.

Rated 5 out of 5 stars

First class service

First class service. Quick delivery and friendly personal service and advice. Highly recommend

September 3, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Andrew, thank you for your order. I am glad you hear of your good experience.

Rated 5 out of 5 stars

Great experience all round

Great product, cheaper then elsewhere and swift delivery

September 2, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Karen, thank you for your order. I am glad you hear of your good experience.

Advertisement
Rated 1 out of 5 stars

Well it seems that sadly this company…

Well it seems that sadly this company are now having a third bad review for the exact same reasons as the last.
Had email confirmation of order received, advising 3-4 working days for dispatch. Day 3 they hadn’t come so I emailed and sent an instagram message and left a voicemail, to be told *the items are with Royal Mail and should be with you soon*
Twice They promised to send a tracking link but failed to do so, waited and day 4 came and went with with no delivery.
I have since left a further voicemail (it seems these people do not like answering their phones) and have emailed twice and sent another instagram message but they are simply ignoring us.
I’ve just asked for honesty are they dispatching or not.
I will have to activate a visa charge back today if they don’t respond, very sad 😔

September 13, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Sarah, sorry we weren't able to fully satisfy you on this occasion. I can see however that we delivered the product you ordered the following week of your order confirmation.

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service. Well priced and well packaged.

July 31, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Josh, thank you for your order. I am glad you hear of your good experience.

Rated 1 out of 5 stars
Redirected

Awful service

Ordered a pair of boots, got an email to say order received, no boots arrived by the end of 4 working days, I sent an email to chase it up and had no reply, and nobody is answering the telephone, at the moment I am £160 down and have not received my items, awful service and awaiting some answers.....

August 19, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Ian, sorry you feel let down on this occasion. I can see we have explained everything in our email back to you and also note a pleasant and understanding phone call this afternoon too. Hopefully we can be in touch about a pair in the future.

Advertisement
Rated 5 out of 5 stars
Redirected

product description spot on,as when…

product description spot on,as when recieved my 2 pairs of combats they were spot on with fit ect.Also customer service superb,i spoke with tim and he was fantastic.WILL defo use again and also told freinds aswell.Spot on keep up the good work

July 5, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Paul, thank you for your review. Glad everything was fine with your order.

Rated 5 out of 5 stars

A Gem of a store.

I have used this store twice now,and found both the online ordering and service excellent.
I enjoy camping and will be replacing some of my kit with items from this store in the near future.

May 13, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Stephen, thank you for your review. Glad everything was fine with your order.

Rated 1 out of 5 stars

Boots never arrived

Ordered some boots, received email confirmation that order would be dispatched in 2-4 working days. No other email was received, so contacted the company after 5 working days. Tbf they got back to me quickly, stating the boots had been dispatched (although I didn’t receive any confirmation of this), and “there hasn’t been much movement on the tracking” (whatever this means. They said they’d send another pair (who knows what happened to the first pair, I doubt they were ever sent out). Then got another email, saying the replacement pair were damaged & couldn’t be sent out. They did process the refund quite quickly however. I won’t be using them again.

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Top Company

I bought a a pair of AKU Spider Boots....Great service and they were in my hands within 3 days.
Great company to deal with and they kept me in touch with my order all the way.

October 10, 2023
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Shaun, thank you for your review. Glad everything was fine with your order.

Advertisement
Rated 5 out of 5 stars

Competitive and good service

We bought a pair of cadet boots from this store, they were competitively priced and delivered in good time. I highly recommend them!

February 2, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Ali, thank you for your review! Glad to hear you're happy with your cadet boots.

Rated 5 out of 5 stars

Quick and easy

Ordered my sons cadet uniform. It came quickly with no hassle.

March 29, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Charlotte, thank you for your review! Glad to hear you're happy with your order.

Rated 5 out of 5 stars

Excellent service and quality product

Excellent service and quality product. The boots we bought for my daughter were perfect for Army Cadets and comfy too.

June 3, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Beth, thank you for your review! Glad to hear you're happy with your order.

Rated 5 out of 5 stars

Great price

Great price, very good quality

April 10, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Bahareh, thank you for your review! Glad to hear you're happy with your order.

Advertisement
Rated 1 out of 5 stars
Redirected

Terrible service

Doesn't send item then cancels the order . after being told only want a refund if the item is out of stock, which it wasn't

March 13, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Michael, I can see you ordered at 11:25pm on Thursday the 13th. The earliest we could have possible have dispatched these would have been 4pm the next day. I can see you emailed on Friday the 15th querying the dispatch and with us being particularly busy with a discount code we decided to cancel and refund your order to avoid further disappointment as you appeared to be quite stressed in your email.

Rated 5 out of 5 stars
Redirected

PCS Jacket

I ordered a PCS Jacket from Uniformstores. The fit was too big for me on delivery. Tim at Uniformstores exchanged the product swiftly without any issue. Now delighted with my purchase. Highly recommended customer service.

March 13, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Tim. Thank you for your review. Glad everything was fine with your order!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look