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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently mention the helpfulness and knowledge of the staff, with specific praise for their communication skills and efficiency in resolving queries via phone and email. Consumers appreciate the speed of service, noting quick dispatch and delivery times. Many people highlight the competitive pricing and high quality of the products. A smooth ordering process and well-packaged items are also commonly mentioned. The majority of reviewers express a strong likelihood of making future purchases from this business, citing the positive overall experience.

Based on these reviews

Rated 4 out of 5 stars

Looks like for the first time I have hiking shoes exactly true to my size thanks to UniformStores extensive stock and competitive prices. The only complaint I may have is order tracking. Didn't know w... See more

Company replied

Rated 4 out of 5 stars

My boots came in quick time even for the Christmas period. Boots came as described and in good order.

Company replied

Rated 5 out of 5 stars

read the reviews before buying, i can honest say this company is fantastic, order Saturday 6th September. after an initial glitch with the post office delivery (less than useless) delivered on Wednesd... See more

Rated 5 out of 5 stars

Any bad reviews are automatically revoked, been dealing with a fella called Tim, absolute brilliant service through telecoms and email. Quick replies and always happy to answer any queries. Gleaming s... See more

Rated 5 out of 5 stars

I couldn't have asked for a better experience with this company! They're efficient, friendly and professional - really good to deal with. I ordered the specific shoe type that my son needed for cadet... See more

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Rated 5 out of 5 stars

Ordered some patrol boots and socks for my son for Christmas. Items were competitively priced and arrived quickly. Hassle free transaction. Would happily purchase from here again and recommend to othe... See more

Rated 5 out of 5 stars

I've bought a few things now from Uniformstores. Never had an issue, always delivered on time. My last purchase was a beret for my son. He said it's brilliant. This was delivered within 2 days off o... See more

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Rated 5 out of 5 stars

Placed my order on a Friday, received it by Monday!! Unfortunately the items did not fit. But one quick reply to my email and it was rectified. Will definitely be using this company again. Well do... See more

Rated 5 out of 5 stars

Excellent - Bought two pairs of boots - as described, well packaged and cheapest around! The only negative is that I didn’t recieve any tracking info, or dispatch email which would have been helpful,... See more

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Rated 5 out of 5 stars

Very helpful, spoke to them on the phone before I ordered and they were swept up in helping me out. Would absolutely recommend them. I missed out on the Black Friday sale because of work and they... See more

Rated 5 out of 5 stars

Had an issue with missing parcel. Quick to resolve. Good customer service, human and kind. Shoutout to Oliver and James for their help.

Rated 5 out of 5 stars

Purchased the Aku pilgrims. The boots arrived on time and in excellent condition as new boots should The purchase was hassle free and I will certainly be using this seller again 10/10

Rated 5 out of 5 stars
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Cadet High Leg Black Leather Boots Size 11 Ordered with ease, good price used the discount code, delivered today with Royal Mail and happy with our purchase. Good communication too. Thanks.

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Rated 5 out of 5 stars
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First time customer here! Super quick at replying to emails, got my order out nice & quickly too. Had to send the boots back due to a sizing issue, but they got the replacement pair out the day the fi... See more

Rated 5 out of 5 stars

The only shop that sold the exact shoes my young cadet needed (needed a specific grip on the soles)! Purchasing was easy and fast delivery too! Would definitely purchase from here again.

Company replied

Rated 5 out of 5 stars

First time I have used this site and everything was excellent. Item was as described and of a good quality, Ordering was easy. Quick and efficient delivery. A good all-round experience that I am likel... See more

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Rated 5 out of 5 stars

I bought a pair of aku boots from uniform stores, really pleased with the service I received and they arrived before the date given which was great! Would definitely recommend to anyone and will also... See more

Company replied

Rated 5 out of 5 stars

Tim was very helpful and accommodating. As a military member I felt that he truly supported what we do. I was very happy with the communication, shipping, and product. I would definitely order from... See more

Rated 5 out of 5 stars

First time buying and will definitely be bck, I ordered wrongly and staff couldn’t be more helpful and my son received his shoes in time for his parade.

Rated 5 out of 5 stars

I bought an amo sized flask for my daughter. Perfect size, product delivered super fast. Great correspondence throughout. Definitely use again

Company replied

Rated 5 out of 5 stars

Ordered a couple times from here and I most say there customer service is brilliant had a small stock issue and it was resolved almost immediately! Fast and reliable service.

Rated 5 out of 5 stars

I ordered some DMS parade shoes and they arrived quickly and well-packaged. Everything in order and as described. The ordering process was easy and the company has a good reputation for reliability.

Rated 5 out of 5 stars

Purchased some parade shoes and boots and all are good quality and really reasonable prices. The main thought would be some extra communications when items are shipped, but when asking directly commun... See more

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Rated 5 out of 5 stars

I purchased a pair of boots and accidentally bought a pair too small. When emailing about this, service was quick, understanding and informative. Very helpful team and great customer service.

Rated 5 out of 5 stars
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This is one of if not the best places ive bought boots from. There customer service went above and beyond. I ordered the wrong size and they let me come to there offices and try on different size... See more

Rated 5 out of 5 stars
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I had a very good experience with the store. Contact with customer service via email it's very easy and helpful. Got my order out nice & quickly.

Rated 5 out of 5 stars

Excellent customer service received from Tim at Uniformstores. Accurate detail on the product purchased, received item extremely quickly. Five star service I will definitely use Uniformstores ag... See more

Rated 5 out of 5 stars

Very helpful and informed staff and great communication throughout. I ordered two sizes of boots with the intention of returning whichever were not required, cannot fault the service, very efficient.

Rated 5 out of 5 stars

I ordered a new pair of work boots which were cheaper from this store and delivered very quickly. I will definitely use them again in the future.

Rated 5 out of 5 stars
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Ordered some Boots (Lowa) excellent Price Quickly Dispatched.would Recommend & use Again

Rated 5 out of 5 stars

Ordered Cadet shoes for my daughter, delivered on time, good product would recommend.

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Rated 5 out of 5 stars

Excellent service! Order arrived very quickly and was cheaper than elsewhere. Will definitely use again.

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Rated 5 out of 5 stars
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Clear website, fast delivery and good product. Will use again in future RAF parade shoes were good price too.

Rated 5 out of 5 stars

Top quality daysack. Cheaper than anywhere else on the web and delivered early. Can’t ask for any more.

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Rated 5 out of 5 stars

Excellent service, new Aku boots are fantastic, great price and delivered on time.

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Rated 5 out of 5 stars

Brilliant service and great team. No problem too small. Definite 5 stars service.

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Rated 5 out of 5 stars

Great kit and extremely professional On-time and exactly what I ordered- great service!

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Rated 5 out of 5 stars

Great service. Ordered boots, confirmation of order and dispatch, boots arrived promptly.

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Rated 5 out of 5 stars

The parade shoes were of good quality and arrived in very good time. No problems with the product or the service

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Rated 5 out of 5 stars

First class service. Quick delivery and friendly personal service and advice. Highly recommend

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Rated 5 out of 5 stars

Outstanding service ! I some how managed to buy a pair of boots through a back door site, which turned out to be out of stock. Regardless, Tim and his team sourced a pair for me and hand them deliv... See more

Rated 5 out of 5 stars

The quality of my light infantry beret was great. Ordered it on a Friday and arrived Monday and already being shaped. Really really feel satisfied and impressed. Thank you,

Rated 5 out of 5 stars

Completely smooth experience with zero dramas. Ordered new boots for my son. Everything went exactly as promised and the boots were very well received.

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Company details

  1. Army & Navy Surplus Shop
  2. Outdoor Clothing and Equipment Shop

Written by the company

Providing Uniform for the Air Cadets, Army Cadets & Sea Cadets, Multi Terrain Patter PCS & Assessories


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

234 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 16% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Super Fast Delivery

Placed my order on a Friday, received it by Monday!!
Unfortunately the items did not fit. But one quick reply to my email and it was rectified. Will definitely be using this company again.
Well done, keep up the excellent service you are providing.

January 20, 2025
Unprompted review
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Rated 1 out of 5 stars
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I was left very disappointed after…

I was left very disappointed after ordering a pair of boots and although they stated on the website that they would be delivered within 2-4 working days, they hadn’t even been dispatched by the 4th day. I finally managed to speak to a staff member who ensured me they would try their best to have my order out for NDD they still never bothered to dispatch them. After another multiple unanswered phone calls, I finally managed to speak to a staff member again to get my order cancelled and refunded.
I won’t be ordering from uniform stores again.

January 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Tim was very helpful and accommodating

Tim was very helpful and accommodating. As a military member I felt that he truly supported what we do.
I was very happy with the communication, shipping, and product. I would definitely order from them again.

October 1, 2024
Unprompted review
Rated 1 out of 5 stars

The company owes me money- be aware

I ordered a pair of boots for our son’s cadet training (which we kept) and also a pair of shoes we he’d to return as they were too small. We’ve been in contact with the company to get the money back and never heard back! I would not trust this company again!!

November 18, 2024
Unprompted review
Rated 5 out of 5 stars
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Only place to get your new boots!!

This is one of if not the best places ive bought boots from.
There customer service went above and beyond. I ordered the wrong size and they let me come to there offices and try on different sizes.

I would 100% use them again and recommend them to all collegues.

6 out 5 stars from me!!

December 11, 2024
Unprompted review
Rated 1 out of 5 stars

Boots never came

Ordered a pair of AKU Pilgrim GTX HL boots on 25th Nov with a delivery date of 2-4 working days. It didn’t come in this time frame so emailed them. They said it’s with Royal Mail so should be imminent. Nothing has arrived since. Tried phoning and emailing them but no response. Luckily bought through a credit card so should be able to get the money back. £180 down. Never going back.

November 25, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service and quality

I couldn't have asked for a better experience with this company! They're efficient, friendly and professional - really good to deal with. I ordered the specific shoe type that my son needed for cadets and they were delivered quickly and in excellent condition. Unfortunately, when he tried them on they were too small. I contacted the company, who replied quickly and advised me what to do. I returned the shoes and a replacement pair were delivered to me within a few days. Couldn't have asked for better, thank you so much.

October 24, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Amy, thank you for your order. I am glad you hear of your good experience.

Rated 5 out of 5 stars

Exactly what I needed

The only shop that sold the exact shoes my young cadet needed (needed a specific grip on the soles)! Purchasing was easy and fast delivery too! Would definitely purchase from here again.

September 27, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Sam, thank you for your order. I am glad you hear of your good experience.

Rated 5 out of 5 stars

Purchased some parade shoes and boots…

Purchased some parade shoes and boots and all are good quality and really reasonable prices. The main thought would be some extra communications when items are shipped, but when asking directly communication was excellent.

October 7, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Donald, thank you for your order. I am glad you hear of your good experience.

Rated 5 out of 5 stars

Very helpful

Very helpful, knowledgeable service. Website easy to use. Recommended

October 5, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Chris, thank you for your order. I am glad you hear of your good experience.

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Rated 5 out of 5 stars

Excellent

Excellent - Bought two pairs of boots - as described, well packaged and cheapest around! The only negative is that I didn’t recieve any tracking info, or dispatch email which would have been helpful, but I’ve given 5* as customer service was efficient at getting back to me.

October 1, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Sarah, thank you for your order. I am glad you hear of your good experience.

Rated 5 out of 5 stars

Cadet Olive Green Long Sleeved T-Shirt

First time I have used this site and everything was excellent. Item was as described and of a good quality, Ordering was easy. Quick and efficient delivery. A good all-round experience that I am likely to use again. Thanks Guys.

September 9, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Janet, thank you for your order. I am glad you hear of your good experience.

Rated 4 out of 5 stars

Good overall, very happy with the product.

Looks like for the first time I have hiking shoes exactly true to my size thanks to UniformStores extensive stock and competitive prices. The only complaint I may have is order tracking. Didn't know what's going on since payment confirmation till courier knocking on my door.

September 7, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Arkediusz, thank you for your order. I am glad you hear of your good experience. We're looking at the order tracking updates but a the time of your order this feature wasn't available due to system restrictions. Thank you for your feedback.

Rated 5 out of 5 stars
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Cadet High Leg Black Leather Boot

Cadet High Leg Black Leather Boots Size 11
Ordered with ease, good price used the discount code, delivered today with Royal Mail and happy with our purchase. Good communication too. Thanks.

September 16, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hello Mrs O, thank you for your order. I am glad you hear of your good experience.

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Rated 5 out of 5 stars

Parade shoes

The parade shoes were of good quality and arrived in very good time. No problems with the product or the service

September 13, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Robin, thank you for your order. I am glad you hear of your good experience.

Rated 5 out of 5 stars

Ordered Cadet shoes for my daughter

Ordered Cadet shoes for my daughter, delivered on time, good product would recommend.

August 13, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hello My Page, thank you for your order. I am glad you hear of your good experience.

Rated 5 out of 5 stars

Fast delivery

I've bought a few things now from Uniformstores. Never had an issue, always delivered on time.
My last purchase was a beret for my son. He said it's brilliant. This was delivered within 2 days off ordering it.

September 2, 2024
Unprompted review
Uniformstores logo

Reply from Uniformstores

Hi Christopher, thank you for your order. I am glad you hear of your good experience.

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