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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting they are well-made and aesthetically pleasing. Many appreciate the clear and easy-to-follow instructions, which facilitate assembly. Consumers also highlight the products' appeal to children, with many mentioning how much their kids or grandkids enjoy playing with them. While opinions on the delivery service and order process are mixed, the customer service receives high marks. People report that the company is very responsive and helpful in resolving issues, such as missing parts or shipping problems. Many reviewers specifically commend the team's willingness to go the extra mile to ensure customer satisfaction, often exceeding expectations.

Based on these reviews

Rated 4 out of 5 stars
Verified

I researched play kitchens for some time for my granddaughter. I kept coming back to Tiny Land. I liked the design, the size and the reviews were great. I decided to buy the refrigerator to go al... See more

Rated 4 out of 5 stars
Verified

I ordered this adorable kitchen for my niece and she loves it! Putting it together was a little challenging but the materials (written and video) were great. We were very careful to unbox each piece c... See more

Company replied

Rated 4 out of 5 stars
Verified

Actual product was fine, smaller than expected. Disappointed though, nowhere on the site did it say it was for ages 3 and up. Purchased this as a gift for a 2 year old. Should be fine, without some... See more

Company replied

Rated 4 out of 5 stars
Verified

A few of the pre drilled holes were off slightly, making the assembly a little harder than it needed to be. The doll house is adorable, but would add a suggestion to change the swing to actually hold... See more

Company replied

Rated 3 out of 5 stars

Package was severely damaged. Counter and backboards had small damage. After spending 3 hours assembling, we did not want to repackage and send back. Kitchen still looks great overall and daughter lov... See more

Rated 5 out of 5 stars
Verified

We had a misunderstand regarding our order and Tiny Land was prompt in pointing out that part of the order was a pre-order and will be arriving later. They compensated for the delay be giving us a $10... See more

Rated 5 out of 5 stars
Verified

Got the Tiny Land Honey Kitchenette for my 2-year old granddaughter. It was a terrific gift. She was enthralled, ecstatic, elated, and a bunch of other happy adjectives not starting with an “e.” Th... See more

Rated 5 out of 5 stars

The easy of putting together this kitchen was surprising. I am normally good at even figuring out directions, but these were above and beyond easy to follow. It took time due to the amount of parts.... See more

Rated 5 out of 5 stars
Verified

The toys are exactly what is described in the advertisement. It is well packaged and the wood/paint are not chipped or dented. Delivery was on time and well communicated on its estimated time of arriv... See more

Rated 5 out of 5 stars
Verified

Beautiful well made products and by far the best customer service I have experienced. Thanks Tiny Land for being the type of business that truly cares about your customers.

Rated 5 out of 5 stars
Verified

Although I was initially disappointed in the cost of returns I was contacted by management and the cost had been misquoted and was an internal issue they were already addressing and soon corrected.... See more

Rated 5 out of 5 stars

Tiny Land's products are great - my kids love them. What really sets them apart for me is their customer service. It's exceptional - among the best I've ever encountered. A company that prioritizes cu... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered this to give to our granddaughter last Christmas: Tiny Land® Trendy Home Style Play Kitchen. Parents preferred a neutral colorway = check! Very impressed with included features (I made sure... See more

Company replied

Rated 5 out of 5 stars

My son received a birthday gift from Tiny Land and upon opening a few small pieces were missing in order to assemble. I reached out via email to Tiny Land and it was probably one of the easiest custom... See more

Rated 5 out of 5 stars

She loves the kitchen, the ice maker the most. Lots of parts and pieces but they all went together as described in the instructions. Hint: Put the screws in a muffin pan or anything with compartment... See more

Company replied

Rated 5 out of 5 stars

After some difficulty with shipping this company went above and beyond to make sure my granddaughter received her Birthday present on time! They went to the trouble of changing their shipping company!... See more

Company replied

Rated 5 out of 5 stars
Verified

I placed my order for a teepee. I was a bit concerned that tiny land is in Canada and we are in New York regarding delivery but everything turned out perfectly. The teepee and lights are wrapped and u... See more

Company replied

Rated 5 out of 5 stars
Verified

Got the kitchen as a birthday gift for my grandson. When my daughter in law went to assemble it, it was missing a part. I reached out to customer service and they responded immediately. They refunded... See more

Company replied

Rated 5 out of 5 stars
Verified

We absolutely love our Kitchen from Tiny Land. Our little one would be at it every single day if we would let him. Excellent customer service, quick delivery and product arrived as described. No compl... See more

Company replied

Rated 5 out of 5 stars

Great experience with customer service, worked with me to solve my problem nicely and quickly. Always willing to listen on how to improve. Would definitely order just for the service alone.

Rated 5 out of 5 stars

I am a very particular grandparent! We bought your dollhouse for our grandchildren and could NOT be more pleased. The quality is excellent, the directions for set up were so clear and easy to follow... See more

Company replied

Rated 5 out of 5 stars
Verified

My order was shipped out quickly and arrived on time. The packaging was excellent and not a thing got scratched or broke during shipping. Instructions were clear and easy to understand. Everything fit... See more

Company replied

Rated 5 out of 5 stars

I ordered one of the play tents for my daughter’s 1st birthday and while I was putting it together, I noticed right away that one of the connector pieces was missing. I proceeded to put it together an... See more

Company replied

Rated 5 out of 5 stars
Verified

Very cute, well built kitchen. My son-in-law put it together for my granddaughter and, although it was time consuming, all the parts were good quality and there were no issues with broken or missing... See more

Rated 5 out of 5 stars
Verified

The order was shipped very quickly with details about progress updated regularly. My order was a gift, and it arrived within days of placing the order. The recipients loved the teepee we purchased for... See more

Company replied

Rated 5 out of 5 stars
Verified

The product is easy to put together, light and portable, yet sturdy. My daughter opted to keep it against a wall in her kitchen because she said it was so aesthetically pleasing. My grand daughter lov... See more

Rated 5 out of 5 stars

We ordered the Tiny Land Play Kitchen for our granddaughters birthday. While assembling we discovered a part was missing. We contacted customer service, they responded immediately. Within 2 days the p... See more

Rated 5 out of 5 stars
Verified

So perfect !!! Such nice quality and easy to put together - I also decorated it with beads and personalized banner with my little grand daughter’s name and it came out lovely ! Love the mat too !... See more

Rated 3 out of 5 stars
Verified

Product is great. I ordered 2 different play sets and only one came in. It showed both had shipped. When I received only one I reached out to customer service and was told the other one wouldn’t be... See more

Company replied

Rated 5 out of 5 stars

We had a door on a play kitchen break and Jasmin was awesome in the way she helped us. The door replacements were no longer available so she was able to track a workable alternative for us. She was... See more

Rated 5 out of 5 stars
Verified

The set is really great quality and I will definitely trust this company for future baby related purchases. Very easy to assemble We had a shipping snafu and the team reached out proactively with upd... See more

Rated 5 out of 5 stars

I bought a kitchen for my daughter for Christmas and about 3 weeks later the oven door came off. I contacted Tiny land last week through instagram and asked what I could do about ordering the oven doo... See more

Company replied

Rated 5 out of 5 stars
Verified

I like that there isn’t so much going on in the playmat that it overstimulates my son. It’s not toxic which is super important to me. It’s cute. They shipped it right away and it came earlier than exp... See more

Rated 5 out of 5 stars
Verified

The little climbing set bought for my first granddaughter on her first birthday was terrific. She is only one and has already mastered it. Too bad it is not more expandable as she is growing so quickl... See more

Company replied

Rated 5 out of 5 stars

Tiny Land is the best! They are very quick to respond back to me with any concerns I had and easily sent me replacements with no issues. I have many of their products and love it them so much. My todd... See more

Rated 5 out of 5 stars

I absolutely love this store. Everything I’ve bought has been high quality and customer service is excellent!

Rated 5 out of 5 stars
Verified

This is even better in person. My daughter loves it. I found the kitchen to be priced very fairly for such a quality toy that I think will serve our family for years to come. It did take some time to... See more

Rated 5 out of 5 stars
Verified

The play kitchen is absolutely beautiful and looks exactly the same in person as it does on the website. Great customer service and follow up from the team regarding the additional questions we submi... See more

Rated 5 out of 5 stars
Verified

The product is well made and my granddaughter loves it! it does take a lot of time to assemble which my daughter and son-in-law tackled one night. The end result is great.

Rated 5 out of 5 stars
Verified

Love the products I've purchased from Tiny Land! Their products are awesome for little ones! They are easy to work with on any issues you might have.

Rated 5 out of 5 stars
Verified

Good value. Made well. Quality is very good. Like the versatility of parts.

Rated 4 out of 5 stars

I had a customer service issue, but they tried very hard to solve the problem, and in the end, I was very satisfied.

Rated 5 out of 5 stars
Verified

I recommend this tiny kitchen with real water works. After I placed the order I forgot to put in the unit number I sent an email that night and within minutes it was rectified. Then the faucet didn’t... See more

Rated 5 out of 5 stars

We have really loved our Tiny Land products! We have several. My latest experience was requesting some replacement parts for our play kitchen (my toddler is rough on the door latches). Chris and the T... See more

Company replied

Rated 5 out of 5 stars

This company has wonderful customer service! I reached out via email and chat before purchasing two different things and I was met with a friendly and "just say yes" customer experience! Most recently... See more

Rated 5 out of 5 stars

I purchased a play kitchen from Tinyland for my daughter, and she absolutely loves it! One of the parts got damaged months later, but I was really impressed with how easy it was to get a replacement.... See more

Company replied

Rated 5 out of 5 stars

The customer service is absolutely fantastic and the play kitchen is the most aesthetically pleasing and affordable kitchen! I received the Tiny Land Iconic Wooden Play Kitchen in Cream as a gift for... See more

Rated 5 out of 5 stars

Fast response time and super easy resolution. I thought I got duplicate parts but comes to find out you just flip them upside down. I felt really dumb but I was glad it was that easy. Absolutely recom... See more

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Company details

  1. #9 of 19 best companies in Children's Toys Store
  2. #11 of 15 best companies in Rug Store
  3. #1 of 1 best companies in Warehouse store

Written by the company

Tiny Land founded in 2014 with Neo and Cherie began to realize the meaning of the tiny land for each kid in their childhood. Tiny Land is aiming to share the passion for providing safe, high-quality home furnishings to the kids all over the world, and let the kids run on their imagination in their small territory.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

We had a misunderstand regarding our…

We had a misunderstand regarding our order and Tiny Land was prompt in pointing out that part of the order was a pre-order and will be arriving later. They compensated for the delay be giving us a $10 dollar rebate on the order. All in all, Tiny Land was very accommodating and we would definitely consider ordering from them again in the future.

September 22, 2025
Rated 1 out of 5 stars
Verified

Still never received my two orders and…

Still never received my two orders and have not received an update on delivery date.

September 22, 2025
Tiny Land logo

Reply from Tiny Land

Dear customer,

We’re very sorry for the inconvenience and the lack of updates regarding your orders. After checking, we found that your Organic Play Food Collection is a pre-sale item, with the next shipment expected to arrive in early November.

We also noticed that our team reached out to you on September 26th to share this update, but it seems you may not have received the message. Our email address is customer_care@tinylandus.com. Please check your spam or junk folder, as sometimes emails can end up there by mistake.

To make sure this is resolved quickly, we’ve asked one of our customer care representatives to give you a call today to clarify everything and ensure you have the most up-to-date information.

Thank you for your patience and understanding.

Warmly,
The Tiny Land® Team

Rated 1 out of 5 stars
Verified

Terrible Customer Service For Damaged Part

ordered playkitchen/fride 8/23/25. back ordered but rec'd with damaged part--stove knobs piece. still have not rec'd replacement part as of 10/18/25. usps shipping shows no movement as of yet. customer service rep indicated part had shipped 10/12/25. where is it? we are very disappointed in this process & with tiny land. Ready to escalate because kitchen set sits waiting to be assembled for grand child. never had this happen with any merchandise/retailer.

September 16, 2025
Tiny Land logo

Reply from Tiny Land

Dear customer,

We’re truly sorry for the delay and frustration this has caused. We’ve shared your concern with our customer service team for follow-up — please check your email for an update.

Our team member will also give you a call today to discuss the situation directly. Please rest assured that we’re taking this seriously and will do everything possible to prevent similar issues from happening again.

Thank you for bringing this to our attention.

Warmly,
The Tiny Land® Team

Rated 3 out of 5 stars

Package was severely damaged

Package was severely damaged. Counter and backboards had small damage. After spending 3 hours assembling, we did not want to repackage and send back. Kitchen still looks great overall and daughter loves it.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Tiny Land is the best!

Tiny Land is the best! They are very quick to respond back to me with any concerns I had and easily sent me replacements with no issues. I have many of their products and love it them so much. My toddler and I are is obsessed!

October 11, 2025
Unprompted review
Rated 1 out of 5 stars
Verified

Missing part and out stock

The set arrived missing a part. The company informed me the missing part will not arrive until late November. I ordered my product in September. This was a present for my daughter’s birthday, and she will receive it 4 months late. For the price I paid, I am extremely disappointed in Tinyland.

September 9, 2025
Rated 5 out of 5 stars
Verified

Beautiful Heirloom Quality Toys

Beautiful well made products and by far the best customer service I have experienced. Thanks Tiny Land for being the type of business that truly cares about your customers.

September 3, 2025
Rated 5 out of 5 stars
Verified

Perfect

The toys are exactly what is described in the advertisement. It is well packaged and the wood/paint are not chipped or dented. Delivery was on time and well communicated on its estimated time of arrival. The toys were the perfect gift for our children!

September 3, 2025

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