Lori Delay Homstad

The little climbing set bought for my first granddaughter on her first birthday was terrific. She is only one and has already mastered it. Too bad it is not more expandable as she is growing so quickly.

I called international customer service for the status of claim and was told to contact the Claims Department EST. I am traveling. I stayed up late to make the phone call, only to be transferred to the International claims dept. ALSO.. We indicated on the claim form to send reimbursement to us directly and not the provider, so GEO BLUE sent the reimbursement to the provider. Evidently in the multiple emails - they never requested nor got a receipt. They only asked for the invoice. Now, we have to do the entire claim process over and wait another 6 months? ALSO..The hospital in Coventry England would not accept GEOBLUE and we had to pay with our Credit Card. The hospital made us wait 3 months to get any invoice and the hospital refused to follow the rules of GeoBlue...needing letterhead, exact procedure codes, and individual costs of each procedure. back and forth communication between the hospital and GeoBlue was so time consuming and a NIGHTMARE. We are on our 5th claim # for something which should have been resolved long ago. My husband had a ischemic stroke and survived, but all the emails went to his email and in the confusion of his post stroke rehab - it was very difficult to have another job of admin assistant of everything needed to process a claim. There needs to be a guide explaining the difficulty of a reimbursement. It is not as easy as uploading one document electronically.

Buying glasses online and Piggy saved me $ 135. What a great surprise! Thanky Online Piggy.