Terrible Customer Service For Damaged Part
ordered playkitchen/fride 8/23/25. back ordered but rec'd with damaged part--stove knobs piece. still have not rec'd replacement part as of 10/18/25. usps shipping shows no movement as of yet. customer service rep indicated part had shipped 10/12/25. where is it? we are very disappointed in this process & with tiny land. Ready to escalate because kitchen set sits waiting to be assembled for grand child. never had this happen with any merchandise/retailer.
Reply from Tiny Land
Dear customer,
We’re truly sorry for the delay and frustration this has caused. We’ve shared your concern with our customer service team for follow-up — please check your email for an update.
Our team member will also give you a call today to discuss the situation directly. Please rest assured that we’re taking this seriously and will do everything possible to prevent similar issues from happening again.
Thank you for bringing this to our attention.
Warmly,
The Tiny Land® Team