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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting they are well-made and aesthetically pleasing. Many appreciate the clear and easy-to-follow instructions, which facilitate assembly. Consumers also highlight the products' appeal to children, with many mentioning how much their kids or grandkids enjoy playing with them. While opinions on the delivery service and order process are mixed, the customer service receives high marks. People report that the company is very responsive and helpful in resolving issues, such as missing parts or shipping problems. Many reviewers specifically commend the team's willingness to go the extra mile to ensure customer satisfaction, often exceeding expectations.

Based on these reviews

Rated 4 out of 5 stars
Verified

I researched play kitchens for some time for my granddaughter. I kept coming back to Tiny Land. I liked the design, the size and the reviews were great. I decided to buy the refrigerator to go al... See more

Rated 4 out of 5 stars
Verified

I ordered this adorable kitchen for my niece and she loves it! Putting it together was a little challenging but the materials (written and video) were great. We were very careful to unbox each piece c... See more

Company replied

Rated 4 out of 5 stars
Verified

Actual product was fine, smaller than expected. Disappointed though, nowhere on the site did it say it was for ages 3 and up. Purchased this as a gift for a 2 year old. Should be fine, without some... See more

Company replied

Rated 4 out of 5 stars
Verified

A few of the pre drilled holes were off slightly, making the assembly a little harder than it needed to be. The doll house is adorable, but would add a suggestion to change the swing to actually hold... See more

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Rated 3 out of 5 stars

Package was severely damaged. Counter and backboards had small damage. After spending 3 hours assembling, we did not want to repackage and send back. Kitchen still looks great overall and daughter lov... See more

Rated 5 out of 5 stars
Verified

We had a misunderstand regarding our order and Tiny Land was prompt in pointing out that part of the order was a pre-order and will be arriving later. They compensated for the delay be giving us a $10... See more

Rated 5 out of 5 stars
Verified

Got the Tiny Land Honey Kitchenette for my 2-year old granddaughter. It was a terrific gift. She was enthralled, ecstatic, elated, and a bunch of other happy adjectives not starting with an “e.” Th... See more

Rated 5 out of 5 stars

The easy of putting together this kitchen was surprising. I am normally good at even figuring out directions, but these were above and beyond easy to follow. It took time due to the amount of parts.... See more

Rated 5 out of 5 stars
Verified

The toys are exactly what is described in the advertisement. It is well packaged and the wood/paint are not chipped or dented. Delivery was on time and well communicated on its estimated time of arriv... See more

Rated 5 out of 5 stars
Verified

Beautiful well made products and by far the best customer service I have experienced. Thanks Tiny Land for being the type of business that truly cares about your customers.

Rated 5 out of 5 stars
Verified

Although I was initially disappointed in the cost of returns I was contacted by management and the cost had been misquoted and was an internal issue they were already addressing and soon corrected.... See more

Rated 5 out of 5 stars

Tiny Land's products are great - my kids love them. What really sets them apart for me is their customer service. It's exceptional - among the best I've ever encountered. A company that prioritizes cu... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered this to give to our granddaughter last Christmas: Tiny Land® Trendy Home Style Play Kitchen. Parents preferred a neutral colorway = check! Very impressed with included features (I made sure... See more

Company replied

Rated 5 out of 5 stars

My son received a birthday gift from Tiny Land and upon opening a few small pieces were missing in order to assemble. I reached out via email to Tiny Land and it was probably one of the easiest custom... See more

Rated 5 out of 5 stars

She loves the kitchen, the ice maker the most. Lots of parts and pieces but they all went together as described in the instructions. Hint: Put the screws in a muffin pan or anything with compartment... See more

Company replied

Rated 5 out of 5 stars

After some difficulty with shipping this company went above and beyond to make sure my granddaughter received her Birthday present on time! They went to the trouble of changing their shipping company!... See more

Company replied

Rated 5 out of 5 stars
Verified

I placed my order for a teepee. I was a bit concerned that tiny land is in Canada and we are in New York regarding delivery but everything turned out perfectly. The teepee and lights are wrapped and u... See more

Company replied

Rated 5 out of 5 stars
Verified

Got the kitchen as a birthday gift for my grandson. When my daughter in law went to assemble it, it was missing a part. I reached out to customer service and they responded immediately. They refunded... See more

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Rated 5 out of 5 stars
Verified

We absolutely love our Kitchen from Tiny Land. Our little one would be at it every single day if we would let him. Excellent customer service, quick delivery and product arrived as described. No compl... See more

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Rated 5 out of 5 stars

Great experience with customer service, worked with me to solve my problem nicely and quickly. Always willing to listen on how to improve. Would definitely order just for the service alone.

Rated 5 out of 5 stars

I am a very particular grandparent! We bought your dollhouse for our grandchildren and could NOT be more pleased. The quality is excellent, the directions for set up were so clear and easy to follow... See more

Company replied

Rated 5 out of 5 stars
Verified

My order was shipped out quickly and arrived on time. The packaging was excellent and not a thing got scratched or broke during shipping. Instructions were clear and easy to understand. Everything fit... See more

Company replied

Rated 5 out of 5 stars

I ordered one of the play tents for my daughter’s 1st birthday and while I was putting it together, I noticed right away that one of the connector pieces was missing. I proceeded to put it together an... See more

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Rated 5 out of 5 stars
Verified

Very cute, well built kitchen. My son-in-law put it together for my granddaughter and, although it was time consuming, all the parts were good quality and there were no issues with broken or missing... See more

Rated 5 out of 5 stars
Verified

The order was shipped very quickly with details about progress updated regularly. My order was a gift, and it arrived within days of placing the order. The recipients loved the teepee we purchased for... See more

Company replied

Rated 5 out of 5 stars
Verified

The product is easy to put together, light and portable, yet sturdy. My daughter opted to keep it against a wall in her kitchen because she said it was so aesthetically pleasing. My grand daughter lov... See more

Rated 5 out of 5 stars

We ordered the Tiny Land Play Kitchen for our granddaughters birthday. While assembling we discovered a part was missing. We contacted customer service, they responded immediately. Within 2 days the p... See more

Rated 5 out of 5 stars
Verified

So perfect !!! Such nice quality and easy to put together - I also decorated it with beads and personalized banner with my little grand daughter’s name and it came out lovely ! Love the mat too !... See more

Rated 3 out of 5 stars
Verified

Product is great. I ordered 2 different play sets and only one came in. It showed both had shipped. When I received only one I reached out to customer service and was told the other one wouldn’t be... See more

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Rated 5 out of 5 stars

We had a door on a play kitchen break and Jasmin was awesome in the way she helped us. The door replacements were no longer available so she was able to track a workable alternative for us. She was... See more

Rated 5 out of 5 stars
Verified

The set is really great quality and I will definitely trust this company for future baby related purchases. Very easy to assemble We had a shipping snafu and the team reached out proactively with upd... See more

Rated 5 out of 5 stars

I bought a kitchen for my daughter for Christmas and about 3 weeks later the oven door came off. I contacted Tiny land last week through instagram and asked what I could do about ordering the oven doo... See more

Company replied

Rated 5 out of 5 stars
Verified

I like that there isn’t so much going on in the playmat that it overstimulates my son. It’s not toxic which is super important to me. It’s cute. They shipped it right away and it came earlier than exp... See more

Rated 5 out of 5 stars
Verified

The little climbing set bought for my first granddaughter on her first birthday was terrific. She is only one and has already mastered it. Too bad it is not more expandable as she is growing so quickl... See more

Company replied

Rated 5 out of 5 stars

Tiny Land is the best! They are very quick to respond back to me with any concerns I had and easily sent me replacements with no issues. I have many of their products and love it them so much. My todd... See more

Rated 5 out of 5 stars

I absolutely love this store. Everything I’ve bought has been high quality and customer service is excellent!

Rated 5 out of 5 stars
Verified

This is even better in person. My daughter loves it. I found the kitchen to be priced very fairly for such a quality toy that I think will serve our family for years to come. It did take some time to... See more

Rated 5 out of 5 stars
Verified

The play kitchen is absolutely beautiful and looks exactly the same in person as it does on the website. Great customer service and follow up from the team regarding the additional questions we submi... See more

Rated 5 out of 5 stars
Verified

The product is well made and my granddaughter loves it! it does take a lot of time to assemble which my daughter and son-in-law tackled one night. The end result is great.

Rated 5 out of 5 stars
Verified

Love the products I've purchased from Tiny Land! Their products are awesome for little ones! They are easy to work with on any issues you might have.

Rated 4 out of 5 stars

I had a customer service issue, but they tried very hard to solve the problem, and in the end, I was very satisfied.

Rated 5 out of 5 stars
Verified

I recommend this tiny kitchen with real water works. After I placed the order I forgot to put in the unit number I sent an email that night and within minutes it was rectified. Then the faucet didn’t... See more

Rated 5 out of 5 stars

We have really loved our Tiny Land products! We have several. My latest experience was requesting some replacement parts for our play kitchen (my toddler is rough on the door latches). Chris and the T... See more

Company replied

Rated 5 out of 5 stars

This company has wonderful customer service! I reached out via email and chat before purchasing two different things and I was met with a friendly and "just say yes" customer experience! Most recently... See more

Rated 5 out of 5 stars

I purchased a play kitchen from Tinyland for my daughter, and she absolutely loves it! One of the parts got damaged months later, but I was really impressed with how easy it was to get a replacement.... See more

Company replied

Rated 5 out of 5 stars

The customer service is absolutely fantastic and the play kitchen is the most aesthetically pleasing and affordable kitchen! I received the Tiny Land Iconic Wooden Play Kitchen in Cream as a gift for... See more

Rated 5 out of 5 stars

Fast response time and super easy resolution. I thought I got duplicate parts but comes to find out you just flip them upside down. I felt really dumb but I was glad it was that easy. Absolutely recom... See more

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Company details

  1. #9 of 19 best companies in Children's Toys Store
  2. #11 of 15 best companies in Rug Store
  3. #1 of 1 best companies in Warehouse store

Written by the company

Tiny Land founded in 2014 with Neo and Cherie began to realize the meaning of the tiny land for each kid in their childhood. Tiny Land is aiming to share the passion for providing safe, high-quality home furnishings to the kids all over the world, and let the kids run on their imagination in their small territory.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Missing part

We ordered the Tiny Land Play Kitchen for our granddaughters birthday. While assembling we discovered a part was missing. We contacted customer service, they responded immediately. Within 2 days the part was shipped and arrived earlier than expected. We were very pleased.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

So perfect !!

So perfect !!! Such nice quality and easy to put together - I also decorated it with beads and personalized banner with my little grand daughter’s name and it came out lovely ! Love the mat too ! I added fluffy flower pillows; it looks cozy !
Thank you!

June 3, 2025
Rated 5 out of 5 stars
Verified

Cute kitchens

I’ve bought an indoor play kitchen and outdoor mud kitchen plus a chef’s hat and apron from Tiny Land. Both kitchens were well made and sturdy and the chef’s gear was a hoot!
Both grandchildren loved them!!

May 30, 2025
Rated 5 out of 5 stars
Verified

Train in a box

Grandson (4) and his younger sister (2) played for over 2 hours straight with this train set. They went back to play over and over.
Great storage feature.

May 30, 2025
Rated 5 out of 5 stars
Verified

Great quality

The set is really great quality and I will definitely trust this company for future baby related purchases. Very easy to assemble
We had a shipping snafu and the team reached out proactively with updates which I really appreciated

May 22, 2025
Rated 5 out of 5 stars
Verified

Best customer service ever!!

I recommend this tiny kitchen with real water works. After I placed the order I forgot to put in the unit number I sent an email that night and within minutes it was rectified. Then the faucet didn’t work properly and another replacement was on its way. I tell you . You don’t get customer service that that anymore. My nice loves it it’s sturdy and stylish. Everybody wants to hang out in her kitchen.
Thank you TINY KITCHEN. Keep up the good work 😊

May 8, 2025
Rated 1 out of 5 stars
Verified

Fridge arrived with 3 issues and customer support has yet to make it right!

My fridge arrive damage on the front of the door, side cabinet as well as defect in which the fridge door does not close even while following the instructions to a T. I reached out via email for support but was given two option, one would be replacement parts or a $20 redund. Neither are feasible options for the price I paid (over $300 because I purchased 2 other products as well). Having parts sent would be time consuming but also would not fix the fridge door issue. And $20 refund for all the damages/defects upon arrival is not enough for the price paid and functionally I’m left with. The function of the fridge is literally opening the door and closing it which is the major issue apart from the two other cosmetic issues.

I’m still waiting for a response from customer support. I’m very disappointed.

May 12, 2025
Rated 4 out of 5 stars
Verified

This kitchen is darling and a big hit with my granddaughter.

I researched play kitchens for some time for my granddaughter. I kept coming back to Tiny Land. I liked the design, the size and the reviews were great. I decided to buy the refrigerator to go along with the set. I was very disappointed to find out the door front was not completely magnetic, just the three magnets had specific spots to hold. The description was a little misleading, I feel, with it not being stated specifically about having just three magnetic spots. It would have been fun for her to use the magnetic letters and flower magnets I had included.
However, my granddaughter loves her new kitchen and I’m having fun shopping for all her grocery needs.

April 28, 2025
Rated 5 out of 5 stars
Verified

Great construction!

Great construction!

April 16, 2025
Tiny Land logo

Reply from Tiny Land

Dear Sondra,

Thank you for your wonderful feedback! We’re so happy to hear that you were impressed with the construction — we take great pride in creating toys that are both beautiful and built to last.

Your support means a lot to us, and we hope your Tiny Land® piece continues to bring joy for years to come!

Warmly,
The Tiny Land® Team

Rated 1 out of 5 stars
Verified

The item received does not match the…

The item received does not match the description, especially the color. The afternoon couch is flimsy, that my son rolled off from it. I reached out to customer service and was not provided assistance to return the return.
Will never purchase from this company. Look somewhere else.

April 7, 2025
Tiny Land logo

Reply from Tiny Land

Dear customer,

We sincerely apologize for the frustration you've experienced with the product and our customer service. This is not the level of service we strive to provide, and we truly regret the inconvenience this has caused you and your son.

Our records indicate that our customer service team has already responded to your request via email (sent from customer_care@tinylandus.com), asking for photos of the product to better assist you. The email may have been filtered to your spam/junk folder—we kindly ask you to check there.

To ensure this gets resolved promptly, we've also escalated your case and instructed our team to follow up with you again within the next 24 hours. Your satisfaction is our priority, and we’re committed to making this right.

Thank you for giving us the opportunity to correct this, and we deeply appreciate your patience.

Warmly,
The Tiny Land® Team

Rated 5 out of 5 stars

Great product and amazing customer service!

I purchased a play kitchen from Tinyland for my daughter, and she absolutely loves it! One of the parts got damaged months later, but I was really impressed with how easy it was to get a replacement. Customer service was super responsive and helpful—such a rare find these days. They made the whole process quick and hassle-free. I’ll definitely be shopping with Tinyland again!

April 30, 2025
Unprompted review
Tiny Land logo

Reply from Tiny Land

Dear Meghann,

Thank you so much for your thoughtful review! We're thrilled to hear that your daughter is loving her play kitchen — and even more so that our customer service was able to make things right quickly and easily when you needed support.

We’re truly grateful for your kind words and can’t wait to welcome you back to Tiny Land® again soon!

Warmly,
The Tiny Land® Team

Rated 5 out of 5 stars
Verified

Nice product

Very nice product & well made. Fast shipping!

April 2, 2025
Tiny Land logo

Reply from Tiny Land

Dear Vicki,

Thank you so much for your kind words! We're so happy to hear you loved the quality and that your order arrived quickly — that’s what we aim for every time.

We truly appreciate your support and hope our product brings many joyful moments!

Warmly,
The Tiny Land® Team

Rated 5 out of 5 stars
Verified

My niece loved it!

March 26, 2025
Tiny Land logo

Reply from Tiny Land

Dear Kate,

Thank you so much for sharing this sweet feedback! We're thrilled to hear that your niece loved it — making little ones smile is what we’re all about.

We’re so grateful to be part of her special moments and appreciate your support!

Warmly,
The Tiny Land® Team

Rated 5 out of 5 stars

I bought a kitchen for my daughter for…

I bought a kitchen for my daughter for Christmas and about 3 weeks later the oven door came off. I contacted Tiny land last week through instagram and asked what I could do about ordering the oven door and they quickly were able to help me get the door ordered and followed through after purchase was made. For warranty reasons the door was covered so the cost was refunded and the only thing I had to pay was shipping. This is by far the best customer service I have ever received, not only for giving me details on what I could do but following through within a day on my door status I found very helpful. You have a customer for life!! Thank you thank you!!!

April 16, 2025
Unprompted review
Tiny Land logo

Reply from Tiny Land

Dear Laura,

Wow—thank you so much for your amazing feedback! We're truly honored to hear that your experience with our customer service was one of the best you've ever had.

We know how important it is for everything to be just right, especially when it comes to a special gift like your daughter’s kitchen. We’re so glad we could help resolve the oven door issue quickly and make things right under warranty. Your kind words and continued support mean the world to us.

We’re thrilled to have you as part of the Tiny Land® family—thank you, thank you for choosing us!

With heartfelt gratitude,
The Tiny Land® Team

Rated 5 out of 5 stars

Quality

We purchased the little kitchen and art easel. They are both very sturdy and our grandchildren are really enjoying them. These products are worth their price!!!
Pam Dietz

April 10, 2025
Unprompted review
Tiny Land logo

Reply from Tiny Land

Dear Pam,

Thank you so much for your thoughtful review! We're delighted to hear that your grandchildren are enjoying both the little kitchen and the art easel.

Sturdy, joyful, and built to last—that’s exactly what we aim for, and it means the world to know you feel our products are worth the price. We’re honored to be part of your family’s playtime memories!

Warmly,
The Tiny Land® Team

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