Thorvald & Design Reviews 516

Order arrived quickly. (Only 4 stars because you sent me another email saying my order was on its way when I’d already received it! computer glitch I suppose?) Dealt with my query re your error... See more

I ordered a bed and on the same day it was dispatched. It would be helpful if you could select a delivery date and a comments section explaining , in my case, that I was about to exchange contracts... See more

Efficient friendly and helpful response from Kate regarding queries I had after placing my order. Have only just placed the order so haven't received it yet, but the response to settle my mind out of... See more

Update: after contacting them on instagram, they were helpful and sent me my package. Still taking away a star because of the hassle of getting in touch. I ordered 8 chairs and only received 6. I h... See more

I had ordered eight dining chairs to come to my home and recently had a family emergency, requiring quite a bit of money. So I had canceled my order and this company was so responsive. I absolutely lo... See more

Good communication. We ordered two chairs last night and received an email today stating there was a delay. The customer service team apologized for the delay and added a five year warranty. That... See more

Customer service is absolutely 1st Class. A reply to an email at 19.30 in the evening is usually unheard of but Kate the customer service operative was excellent. I had ordered wrong colour bu... See more

When ordering 4 bar stools I made a mistake with the base I wanted, I emailed the team who were very helpful and sorted out my mistake straight away thank you Charlotte. Looking forward to my delive... See more

Levi answered my question with professionalism. They were knowledgable and thorough. It did, however, take two weeks and several emails before I received a reply from the customer service team. It w... See more

I highly recommend Thorvald & Design. The customer service I've received has been second to none. The team I have been communicating with, Felix, Amelia and Simon are very helpful and responsive. My o... See more

Chairs arrived more quickly than I had anticipated. They were in beautiful shape and look just the way I had imagined. Great customer service. Thank you!

Kate from Customer Service answered the questions I had regarding the dimensions of the counter chair I had. She got back with me within a few hours after I posted my questions. I really appreciated t... See more

The customer service team are incredibly responsive. I ordered 2 chairs on 1st November, my order was processed and delivered very promptly, unfortunately they were the wrong colour combination. After... See more

So far, the customer service is superb at Thorvald & Design. Kate has messaged me several times to confirm a suitable despatch date as I’m not always at the property. Just keeping my fingers crossed t... See more

Amelia was very informative about my purchase and delivery. I even got an extended warranty on my purchase which is amazing! I can’t wait to get my new sofa!

Very smooth purchase and transaction. Very good communication and quick response to my query from Kate (Customer Service Agent). She was very helpful and resolved quickly

Felix answered my question thoroughly. He included a link for me to track my order and notify me of any change on delivery.

Have not yet placed my order, so cannot speak to quality of product or ease of delivery but: I got a very prompt and thorough reply to my questions from Kate in Customer Service. Despite the generally... See more

Kate was very helpful. She patiently listened to all of my questions. She was very professional, efficient, and knowledgeable. I look forward to receiving an email with answers regarding a fabric samp... See more

Great experience, chairs arrived quickly, easy to fit together and perfect for my dining area plus very comfortable too. Definitely recommend this company!

Very quickly updated me on the delivery times for my order. I read it on their website but personally reach out when they didn’t have to. Thank you!

Amelia went above and beyond to help me with an order. She was so terrific I wouldn't hesitate to buy from the company again!!!!

Kate and Amelia have both been great helping me manage my order, they respond to my emails very quickly.

And Levi has been on my order and concerns the whole way! That’s made this experience so great. Ian ingram

I received a missing items. Which was frustrating but customer care was prompt and responded immediately which is always nice! Hopefully I receive the missing part by Monday :)

Excellent Service, from the company, I have changed my delivery twice now, due to complications with a house move. Today I was helped very efficiently by Amelia, customer service second to none.

I made an error when ordering but it was sorted without fuss.

Sarah was very calm and very reassuring and my chairs arrived today so she was right!

ETA shared the day after the order. Very nice, professional and kind message received from Amelia (Customer Service Agent).

Amelia responded with a quick response; clear explanation of what happened and how it could be remedied.

Telling we expected delivery date and extended warranty are nice to know and have.

Thanks Amélia for your prompt feedback I can't wait to receive this magnificent armchair 🤗

So far so good. We look forward to receiving the chairs. Thank you Kate for your update. Most appreciated. Tim

It was important to me to be kept in the loop! Thanks to Amelia for following up. To me the follow up is one of the most important part of a sale. Thanks again! William Frank!

Finding the FLOS lamp was easy. Amelia’s feedback after the purchase is much appreciated.

Felix quickly cleared up my confusion on shipping date.

Kate was prompt, polite and thorough in answering my questions about my order.

Charlotte and Noah answered on time and they provided the information I need it. Thank you

Kate is awesome! Very thorough, competent and friendly. Thanks Kate!

Great prompt service, stools arrived within two days. Communication superb. Well done.

Contacted me promptly and sorted out my delivery, very helpful and sent me a confirmation email as requested

Thanks for Amelia for the prompt response. I really appreciate that!

Very helpful company and super fast delivery in fact I rang an hour after ordered and was already on its way , when I tried to amend Kate and her colleague were super helpful and tried really hard to... See more

Felix replied in a very timely manner answering my question

Quick response and easy to communicate with.

Responsive Customer Service. Felix was super helpful in assisting me with my shipping issue.

Amelia’s communication has been excellent. Honest, clear and helpful.

Quick feedback

⭐️⭐️⭐️⭐️⭐️ Outstanding Customer Service from Amelia! Amelia went above and beyond to make sure everything was sorted. Her professionalism, friendly attitude, and quick responses made the whole expe... See more