The Luxury Closet has become a complete disaster of a company — misleading prices, zero accountability, and shameless treatment of loyal customers.

I tried to purchase an item listed at 8,000 AED. At checkout, I was charged 10,500 AED. When I complained, they admitted it was a “technical error” — in other words, false advertising — but still refused to honor the price. Instead, I was told “sorry” and left 2,000 AED out of pocket. The item continued to be displayed at the lower price on their website even after I flagged it.

When I asked to cancel, I was told the item was non-refundable. The other product I wanted — which was still advertised as available — was suddenly “unavailable.” A total bait-and-switch.

A few days later, I found another piece listed at 8,500 AED. To avoid another scam at checkout, I confirmed with customer service first. Their representative (Mirna) admitted the same story again — “mispriced” — and said the real price was 9,500 AED. No apology beyond “sorry,” no resolution, no goodwill discount. Just another blatant price hike.

This isn’t a one-off mistake. These “errors” are thousands of dirhams off — often 20% higher at checkout — and always the customer’s problem, never theirs.

I have been a buyer since they opened, spending years with this company, and not once has management reached out or shown any decency. Instead, customers are left feeling conned.

The Luxury Closet is running on false advertising, broken systems, and zero customer respect. They have permanently lost my trust, and I will make sure other shoppers know exactly how they operate.