Products are good, selling process easy but delivery and customer service not the best
The products so far or quite nice and the seliing process goes quite smoothly but the delivery and follow up is not the best.
My first order (bag) arrived incomplete and it seems the missing part is not to be found.
My second order (bag) was ordered 18 days ago, was supposed to be delivered 4 days ago but still hasn’t left the warehouse?? I had to chase myself and still waiting to get informed on an actual delivery date.
Reply from The Luxury Closet
Dear Kim,
Thank you for taking out your precious time sharing your valuable feedback with us!
We understand your kind concern regarding the experience you had with us, as a buyer we deeply value your relationship with The Luxury Closet and are committed to providing you with the highest level of service simply because our customers deserve the very best.
We hope to soon get another moment to serve you with exceptional service experience and deliver some 'Luxury with Delight' at your doorstep. We want to express how seriously we consider our clients' experience and convey our deepest regret over this situation
Please do continue to share your thoughts helping us strengthen our skills & service and stay motivated to achieve our aspirations.
Sincerely,
The Luxury Closet