Sun Life Financial Canada Reviews 339

Absolutely not acceptable service. They ignored my request to transfer RRSP from another provider to them beyond the due date despite multiple attempts to contact them with the guidance. It resulted... See more

Trying to get any help for an LTD case is near impossible. They wait till the absolute last day to go through your paperwork and then give you pending decisions…they claim they dont have contact infor... See more

Even if I could, I wouldn’t give them even one star. I had purchased insurance from Sun Life to cover my mortgage, but after I fell from a container and broke my right arm, I had surgery at t... See more

If I could review a 0 I would. I requested an account transfer of a DCPP after leaving my last employer in May. It is now mid SEPTEMBER and the transfer is still incomplete and have lost thousands on... See more

Incompetent CSRs. Extra long - over an hour each time i call and In addition being misdirected several times in one call??. Only Manager and one staff person has been able to assist: Re: Old L... See more

This should be zero stars. Sun Life employees do not care about anyone. They drop the ball on Long Term Disability claims making it so people who are on stress leave don't receive a paycheque before C... See more

Waiting on pension plan payment, Pushed from one person to another on phone until cut off. After several hours and weeks finally talked to knowledgeable person. She was very good started paper work fo... See more

I wish I could give them a negative star. The advisor took advantage of a man with disabilities, brain injury and mental health issues to gain a higher commission. They have now kept over 45k of... See more

Worst customer service I have ever experienced since the Covid pandemic. We were told by our Sunlife Agent, that we would recieve our Life Insurance policy dividend by 4-6 business days. After... See more

I needed to transfer my RRSP funding to Sun Life Financial LIRA account back in November 2024 with a deadline set as January 6, 2025. Made numerous calls, sent all documents. They replied to me i... See more

I have osteoporosis, as a result i have multiple lumbar fractures, went for a massage and was declined coverage. In 2024 for at least a year they paid for massage through a different company. Multi... See more

Unprofessional attitude. They paid me $425.81 by mistake, next day I have returned through online banking, it is now over a month but they deducted from my Health spending account, means it cost me d... See more

Customer Service is once again the worst of the worst. For such a small request since December 2024, 6 online messages on their portal, the request has still not been handled. Maybe if employees wer... See more

I made 5 phone calls trying to understand wording on our work policy: "If you apply for coverage either for yourself or your dependant more than 31 days after becoming eligible, the max amount... See more

because they got such a big client base, they've got stricter rules and harass people I lost proof of payments, so they blocked my online access - which is still fine but even the direct billing... See more

This has been the absolute worst experience with a group insurance company I have ever had, and I've dealt with many over my working years. No flexibility nor understanding that doctors here on the... See more

I wish there was a -100 rating! Sunlife insurance remains the worst ever kind of company to get enrolled with! Filled with lazy agents who cannot successfully get a Client details across to the pharma... See more

I had to give one star so I could continue writing this review If I could give a negative I would This company is crap. They sit there and want information and paperwork yesterday phone y... See more

Worst dealing. Earning money not supporting people suffering from last 8-9 months. Submitted documents and reports but staff don’t even listen and give their decision and disconnect the call. They do... See more

I have had the worst experience with this company and now it seems they are unprofessionals to their customers. Their employees obviously don't care about us and we are merely treated anyhow. i would... See more

Terrible service experience. Wife passed away in Jan-2023, I am beneficiary of RRSP - everything filled out properly for payout of claim. It has been months and months of no action, excuses and fake p... See more

Sun Life is the most difficult company to deal with. I'm not sure if clients receive such hassles getting general information, but as an advisor, I can't get a straight answer to a simple procedural... See more

I have had an ongoing claim on my Father's life insurance for nearly 5 months. They constantly want different documents or in a different format or different wording. My Mother died 3 months afte... See more

I hate HATE Sunlife as a business, because they intentionally design their software to make the claims submission process so difficult and awful from a user experience perspective. The website... See more

The Sun Life app can’t be relied on to determine eligibility. Specifically the optometrist section of the app doesn’t provide next date of eligibility. Instead it gives what is called an “AS OF” dat... See more

The security check with Sunlife really sucks. I left my company and would like to transfer my accounts to my bank for better management. When I called them, interestingly I passed the security check... See more

Absolutely Garbage company. I was under a work policy for 3 years in which I provided countless documentation to prove I have the ailments I have. After losing my job and being harassed into switchi... See more

You have to submit a claim three or four times before they realize they were in the wrong! I even submitted their email response when I confirmed that I have coverage for the service and they don't wa... See more

What a useless benefit company. My company pays them a lot expecting the employees to have health and dental coverage. In years of using them we have only had three major claims. They didn't cover th... See more

This company contacted me to say there was some unclaimed money from approx. 30 years ago. When I tried to find out, all they could focus on was the security questions which I and they knew I couldn'... See more

This is the most unprofessional company I have dealt with. Do not invest your money with them !!! I and my advisor have been trying to withdraw from my investment and it has been months. They delibera... See more

One star! Impressive! I could select zero or I would have. Denied my brother’s death disability benefits. Sent in paperwork 6 times but he kept getting emails reminding him to submit. Disability recog... See more

Sunlife is really suck since they change property management. In 2006, we received the refund within 2 days of life insurance claim. In 2024, waiting and waiting, do they understand that it's our mone... See more

Sun Life comes up with whatever technicalities they can to avoid paying claims. I am allotted $750 a year for podiatrists visits, but when I submitted for a minor procedure as a one time cost (s... See more

If you are a business owner don’t use Sun Life unless you want to make your employees very upset with you. If I could leave less stars I would! I feel sorry for the employee’s at Sun Life who seem to... See more

Fraud Company I bought a Sun Critical illiness Insurace Term 10 contract. After 2 years i cancell it where on page 5 and 21 You Right to cancell this policy has reports as explained by the broke... See more

if i could rate lower I would! They have repeatedly declined all my claims. Only after I called did they tell me why. Apparently the attachments were blurry, but they are perfectly clear on my end and... See more

Worst company to ever deal with. They hire a bunch of narcissistic psychopaths that has your life in their hand and can play DR whenever they want to. Cut you off of your benefit just because they thi... See more

I am extremely dissatisfied with my experience dealing with Sun Life. Over time, it has become clear that your service is consistently slow, disorganized, and lacking in transparency.You take... See more

I deposited some money into my non reg with Sunlife. nowhere did it give me a warning about the amount I was putting in. Now I'm trying to get it out for a down payment on a new home, and its taking... See more

My RRSP was set up by Kodak Canada with this company, sunlife.ca. i have nothing but headaches when i try to access my account or information

Difficult to submit file, web is not friendly at all. Hope can improve it let us can straight forward to submit a e-claim

Avoid investing with sunlife. They will find ways to charge you fees due to their own mistakes. There is no way to dispute these fees.

My Long-Term Disability insurance with SunLife. The premium is deducted from my payroll. There is no receipt from SunLife. That's OK. but the problem is when I claim the premium under my persona... See more

I wouldn’t even give it a star but …. The worst company . Stole 28,000.00 from me. Terminated my policy after one missed payment over 16 years then gave me such a run around for two years. Lied and l... See more

no communication, deny a claim but never ask for more info, not notify me, play hush to avoid a legitimate claim.