Sequencing.com Reviews 601

TrustScore 4.5 out of 5

4.6

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the company's commitment to keeping them informed throughout the entire process, from sample receipt to testing updates. People highlight the ease of understanding the final reports, which include clear definitions and explanations. Consumers value the potential for early diagnosis and the ability to share results with healthcare providers, leading to more informed medical decisions. The customer support team receives high praise for their responsiveness, professionalism, and genuine care. Reviewers specifically mention the helpfulness and knowledge of the support staff, who go above and beyond to resolve issues and provide assistance. People also appreciate the value for money, citing the in-depth study of their genome and the availability of additional reports at reasonable prices. Furthermore, reviewers express satisfaction with the company's social media presence.

Based on these reviews

Rated 5 out of 5 stars

As a healthcare professional I have found more useful data from Sequencing.com than I thought possible. I have more information for tests that are useful and medications that I may use on patients. Th... See more

Company replied

Rated 5 out of 5 stars

As a health care professional, I am finding out reasons for a previous personal illness response having such negative outcomes on my body. This has given me concrete validation for my experience and w... See more

Company replied

Rated 5 out of 5 stars

It's easy to use. My family has a lot of health issues so it was insightful to see which ones I may have and which doctors I could possibly see about taking further action about the findings. I do ap... See more

Company replied

Rated 5 out of 5 stars

The kit arrived in reasonable time, and was registered the next day of arrival, the tracking system in the site is brilliant and keeps me informed plus the notification sent to my email with each step... See more

Company replied

Rated 4 out of 5 stars

Went smoothly, got my results. Overall decent, results a little more confusing to read than expected. However, I didn't realize they automatically sign you up for a $30/month USD + tax subscription... See more

Company replied

Rated 5 out of 5 stars

I really needed some insight into my autoimmune issues. Keep in mind, Sequencing does not diagnose. I was able to read the reports, and they were explained in depth. I saw some things I expected, and... See more

Company replied

Rated 5 out of 5 stars

If you want the full story use this one.Full genome sequencing is the only way to go. This company gets the importance of having information at your fingertips.

Company replied

Rated 3 out of 5 stars

I initially gave a poor review about this company. My complaints were about the hidden cost of the subscription. While I still believe they could work on the transparency of the subscription, as well... See more

Company replied

Rated 5 out of 5 stars

WGS is the answer to many of your questions. Problems that would normally take years to pinpoint and many tedious exams, become self evident. Many of the reports give you clear instructions of what y... See more

Company replied

Rated 5 out of 5 stars

I love a company that provides what they said they would, and so much more! Sequencing changed the trajectory of our focus, by providing answers to so many medical questions we had. Not only were the... See more

Company replied

Rated 5 out of 5 stars

Very good for identifying potential issues and following through by reading research. There are links. There are interesting options for additional reports that you can order and run real time.... See more

Company replied

Rated 5 out of 5 stars

Final reports were easy to understand. Plenty of definitions and explanations. I got the answers I wanted. Worth it.

Company replied

Rated 5 out of 5 stars

The support I have been provided has been nothing short of outstanding! I am extremely grateful for the assistance I continue to be provided by Logan and Ken. From the beginning of January of 20... See more

Company replied

Rated 5 out of 5 stars

I have had illness issues for 37 years now. We suspected I have Lupus, but could never get it pinned down, to actually show that as a Diagnosis. I also recently got Sjorgren's Syndrome, another Auto... See more

Company replied

Rated 5 out of 5 stars

This has been such a great experience! I expected to wait much longer than I actually did, but the timing for results was actually really good. I have finally received answers after having so many iss... See more

Company replied

Rated 3 out of 5 stars

Sure you send in your DNA, which one would hope would get your answers- nope I just have more questions. Using this “service” and having given them quite a bit of money, I expected a lot more than ju... See more

Company replied

Rated 5 out of 5 stars

I decided to take the test because my condition could have been linked to several different genes. I was able to identify the gene responsible, which gave me valuable insights. In addition, I assessed... See more

Company replied

Rated 5 out of 5 stars

I had some initial challenges with using the downloadable files and with slow responses from support. But they have been working hard to make things right. Logan has been very responsive and wonderful... See more

Company replied

Rated 5 out of 5 stars

Purchased the test because I was curious about some conditions that my grandparents have been dealing with. As it’s the whole genome I found out some interesting things. Very useful for curious people... See more

Company replied

Rated 5 out of 5 stars

I bought the kit while it was on sale to further Investigate some concerns I have. Turns out that my symptoms were not all in my head and now I can follow up with more information. Just remember that... See more

Company replied

Rated 5 out of 5 stars

It was easy. I ordered the kit. It arrived quickly, I swabbed my inner cheek, sent it out. I was kept informed of every step of progress during the process. I have a medical background so reading the... See more

Company replied

Rated 5 out of 5 stars

I wanted to see if there were any future issues that could help me be diagnosed early. Sequencing let me know when they received my sample, and also let me know step by step what process they were on... See more

Company replied

Rated 5 out of 5 stars

Custumer support at Sequencing.com is superb. They are always there and answer in a timely manner no matter what kind of questions you may have. I have had so many questions about the process of seeki... See more

Company replied

Rated 5 out of 5 stars

Sequencing.com contacted me when they received my sample and kept me informed about how my sample was being procesed and when it would be completed. I received my reports and because I have had medic... See more

Company replied

Rated 5 out of 5 stars

I was skeptical of the type of results I would get. I have to say it was quite surprising, though. I’ve looked at several different sequencing companies. I chose to go with sequence.com as it offered... See more

Company replied

Rated 5 out of 5 stars

The staff went above and beyond to help me get my sequencing done to get it to my doctors in the hospital as I had submitted it prior to being admitted. Their customer service is 10/10. They are very... See more

Company replied

Rated 5 out of 5 stars

Life changing ,so take charge of your health with your personal DNA genetic inheritance ,and stop guessing what's wrong. I am so impressed with this service ,all the way up to receiving the results... See more

Company replied

Rated 4 out of 5 stars

Paid online, Kit arrived, Went to activate my kit and of course they wanted all my details, tel no email age etc. They also wanted my card details again, why, I've already paid for the kit.... See more

Company replied

Rated 5 out of 5 stars

I ordered a small genome package, then read a bunch of negative comments on line. So I asked for a refund and got it with no BS. That's the customer service every company should have. I was also pro... See more

Company replied

Rated 5 out of 5 stars

Very helpful to start now with a blueprint of my DNA and GNome test rrsults! i struggled with random syndrome that no doctor could figure it out for years, and now the explanation for every one of m... See more

Company replied

Rated 5 out of 5 stars

Sequencing sent me a kit in the mail with clear instructions for sample. Took about 6 weeks for return results. Results do correlate with my health issues, still working my way through the results and... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with sequencing.com, thanks to their outstanding customer service. Logan and his supervisor Ken truly went above and beyond to assist me. I was in a time-sensitive situa... See more

Company replied

Rated 5 out of 5 stars

I learned about the possibility of hereditary pancreatitis and immediately remembered that my paternal grandfather died from pancreatic cancer. I am now scheduling for testing for this as well as all... See more

Company replied

Rated 5 out of 5 stars

I had gotten burned by Nebula, so I looked pretty closely at these guys. They provided good feedback on sequencing progress, which was reassuring. The reports are ai commentary wrapped aroun... See more

Company replied

Rated 5 out of 5 stars

Sequencing gives you an amazing amount of data, conversational customer help with research-heavy jargon and options to screen multiple systems in multiple ways! It's a boatload of support for those of... See more

Company replied

Rated 5 out of 5 stars

My experience with Sequencing.com has been amazing so far. I expect it will continue to get better and better! They are so over the top focused on quality of service, keeping me informed throughout t... See more

Company replied

Rated 5 out of 5 stars

I have used three different DNA testing companies trying to get to the root of some family health issues. 23andme gave broad insight into ancestry, traits and a very few specific diseases; it's raw da... See more

Company replied

Rated 5 out of 5 stars

Shipping to Canada was surprisingly quick considering the strikes, viewing my data was really easy, I showed it to my doctor and they thought it was helpful as well. We’re hoping to use it to uncover... See more

Company replied

Rated 5 out of 5 stars

At first I was timid about using this company because I saw some reddit reviews about long waits. I took a chance due to the vast genes they look for. I paid for the ultra rapid and it came in exact... See more

Company replied

Rated 5 out of 5 stars

So far for the ordering process it has been fantastic. I am excited to get my package and get started on this journey.

Company replied

Rated 5 out of 5 stars

Sequencing has been an incredible resource in helping me understand my genetic makeup. For years I’ve struggled with unexplained reactions and difficulties with certain medications, and now I finall... See more

Company replied

Rated 5 out of 5 stars

Honestly speaking, at first my experience started a little rough. The first test didn’t seem to be testable. I had reached out to find out what the issue was. The man who I spoke with was very friendl... See more

Company replied

Rated 5 out of 5 stars

This is beyond amazing - I've been looking for help and direction with several conditions and it helped me finally ask the right questions with my doctors - I have no doubt it saved be!

Company replied

Rated 5 out of 5 stars

Outstanding Service and Life-Changing Insights! Sequencing.com isn’t just another DNA company—it’s an entire experience that puts people first. I’m based in Canada, and I can honestly say the... See more

Company replied

Rated 5 out of 5 stars

This service assisted me in becoming aware of conditions present in my body so I can plan for future medical care. I know the Department of Veterans Affairs could benefit from working with this entity... See more

Company replied

Rated 4 out of 5 stars

Their Free Blood Type Analysis Using Your DNA doesn't work, always return error!?! Their customer service said it would look into it, over a month now, still no response after multiple tickets. Edit:... See more

Company replied

Rated 5 out of 5 stars

We have done Sequencing.com tests on 2 of our family members so far. And have had great experiences with them. We had a snafu or 2 with billing and updates but Sequencing.com's customer support was... See more

Company replied

Rated 4 out of 5 stars

I looked at a lot of dna service providers before deciding on Sequencing.com because of its extensive cutting-edge technology and welcoming customer support. My request was processed in the time fra... See more

Company replied

Rated 5 out of 5 stars

In my opinion, very accurate , and very helpful. Sequencing was there every step of the way, provides very thorough reports . They have a strong commitment to privacy, while giving you updates as the... See more

Company replied

We perform checks on reviews


Company details

  1. Wellness Program
  2. Diagnostic Center
  3. Fitness and Nutrition Service
  4. Genealogist
  5. Health Consultant
  6. Online Marketplace

About Sequencing.com

Written by the company

Use Your DNA to Live Healthier, Happier, and Longer

Sequencing.com is the world’s largest platform for health-focused DNA insights, offering an unparalleled suite of advanced tools, reports, and guidance to help you understand your DNA and take meaningful action for your health and wellness.

Our flagship service is our whole genome sequencing (WGS), which decodes ~100% of your genome with unmatched accuracy. It provides all-in-one genetic screening and analysis for over 15,000 conditions and medication reactions — no need to order multiple tests. Sequencing is performed in a CLIA-certified and CAP-accredited clinical laboratory located in the United States. Our easy-to-use at-home kit requires just a simple mouth swab — no blood or needles. We provide free worldwide shipping, and turnaround time from when the laboratory receives your kit to when you receive your results is usually under 8 weeks.

Once your genome is sequenced, you'll unlock access to 100+ personalized reports and apps covering nearly every area of health, including longevity, disease prevention, medication response (pharmacogenomics), rare disease risk, mental health, sleep optimization, brain health, nutrition, ancestry, and more.

We also offer an optional subscription service that provides monthly updates to your analysis and reports based on the latest research and discoveries and includes access to advanced features such as SequencingAI Chat — your personalized AI guide — and the ability to generate dynamic AI Reports.

Whether you're sequencing your genome or uploading existing DNA data, we also provide free DNA data storage.

Privacy You Can Trust

We are committed to protecting your privacy with our Privacy Forever policy. You own your DNA data, and we ensure it remains safe, secure, and private throughout your life. We never sell your data, never share it with insurance companies, pharmaceutical companies, or government agencies, and we do not conduct research using your DNA data. We are proudly HIPAA-compliant and certified under the US-EU-UK-Swiss Data Privacy Framework. Our only allegiance is to you — our customer.

World-Class Customer Support

We pride ourselves on providing the highest level of customer service in the industry. Our Customer Success team is knowledgeable, responsive, and always ready to help. Whether you have a question about your kit, your results, or how to use a report, we're here for you. You can reach us via email (support@sequencing.com), phone (1-833-544-0001, M-F 8-5p ET), live chat, or Facebook Messenger. Your satisfaction and trust are our top priorities.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

601 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Top Notch Customer Service +++

I ordered a small genome package, then read a bunch of negative comments on line. So I asked for a refund and got it with no BS. That's the customer service every company should have. I was also provided with a very clear, not defensive, explanation of the mis information as well as clarification and correct information. I immediately purchased the largest genome package I could afford. The information in the reports have given me a ton of clarity about my personal health. It has given me tools to have in my medical tool chest to advocate for myself! I have knowledge that no one would ever know without having done this. While some of it is very intimidating, it's really more valuable than scary. I wish I could keep going with the annual plan but sadly I can't afford that. Thank you so much for everything - every encounter has been positive.

August 27, 2025
Unprompted review
Sequencing.com logo

Reply from Sequencing.com

Hi Pam – Thank you so much for sharing your experience. We’re glad to hear that our team was able to provide the clarity and support you needed, and that you’ve found value in our whole genome sequencing service. Over the years we’ve worked hard to improve turnaround times and strengthen the overall experience, and it’s rewarding to know this is reflected in your results.

Please don’t hesitate to reach out anytime with questions or if we can support you further - we’re always happy to help.

Advertisement
Rated 5 out of 5 stars

Personalized Roadmap!

Sequencing has been an incredible resource in helping me understand my genetic makeup. For years I’ve struggled with unexplained reactions and difficulties with certain medications, and now I finally have insight into why. Having my DNA mapped out gives me a personalized roadmap to guide both me and my physicians in making more informed decisions about my health.

This feels like a true game changer—having genetic information at my fingertips gives me confidence and clarity about how my body works, and it opens the door to more precise, effective care. I would highly recommend this to anyone wanting to take charge of their health and work with their doctors in a more informed, personalized way.

August 27, 2025
Unprompted review
Sequencing.com logo

Reply from Sequencing.com

Hi D. Burch - Thank you for your review!

Rated 5 out of 5 stars

At first I was timid about using this…

At first I was timid about using this company because I saw some reddit reviews about long waits. I took a chance due to the vast genes they look for. I paid for the ultra rapid and it came in exactly 3 weeks, as promised.

August 6, 2025
Unprompted review
Sequencing.com logo

Reply from Sequencing.com

Hi Frank - Thank you for your review!

Rated 5 out of 5 stars

Outstanding Service and Life-Changing…


Outstanding Service and Life-Changing Insights!

Sequencing.com isn’t just another DNA company—it’s an entire experience that puts people first. I’m based in Canada, and I can honestly say their customer service team is one of the best I’ve ever dealt with. When I had an issue with my package getting delivered so my samples could be tested, their staff went above and beyond to make sure everything was sorted out quickly. They solved every problem with professionalism, kindness, and even a smile you can feel through their emails. It’s rare to find a company that treats every customer with such genuine care.

On top of that, the platform itself is incredible. Sequencing.com takes raw DNA data and makes it practical, whether it’s for health, wellness, nutrition, ancestry, or even how your genetics may affect how medications work for you. The tools are easy to use, secure, and far more advanced than anything I’ve seen from other DNA companies. I love that I could use data from other services and instantly unlock so much more information without needing to start over with a new kit.

Between the cutting-edge technology and the amazing staff, I feel completely supported every step of the way. Sequencing.com has empowered me to better understand my health and make smarter choices, and I couldn’t recommend them more highly. If you want a DNA company that delivers both brilliant science and world-class customer service, Sequencing.com is the one.

August 19, 2025
Unprompted review
Sequencing.com logo

Reply from Sequencing.com

Hi Jeff - Thank you for your review!

Rated 5 out of 5 stars

Sequencing offered a fantastic offer

Sequencing offered a fantastic offer: a whole genomic methylation analysis for $379.
From the kit's arrival to the ultimate results, everything was trackable on its website.
Besides all the results, I could download my genetic files to research them.

August 12, 2025
Unprompted review
Sequencing.com logo

Reply from Sequencing.com

Hi David - Thank you for your review!

Advertisement
Rated 5 out of 5 stars

the clear choice for medical and genetic investigations

I have used three different DNA testing companies trying to get to the root of some family health issues. 23andme gave broad insight into ancestry, traits and a very few specific diseases; it's raw data was not easy to search from its site, but you could upload it into other specific search sites. Ancestry.com gives excellent ancestry info and makes integrating it into genealogy easy. Only sequencing.com found the suspected rare health issues and created reports that were easily accepted and understood by my doctors. While i wouldn't recommend it for genealogy work, sequencing.com is the clear choice for medical and genetic investigations.

August 7, 2025
Unprompted review
Sequencing.com logo

Reply from Sequencing.com

Hi JH - Thank you for your review!

Rated 5 out of 5 stars

Was extremely easy

Was extremely easy. The customer service is amazing. And the website is easy to navigate with such an insane amount of information.

July 31, 2025
Unprompted review
Sequencing.com logo

Reply from Sequencing.com

Hi TK - Thank you for your review!!

Rated 5 out of 5 stars

Very informative!

Sequencing has helped me identify many things that I can easily submit reports to a doctor. The reports provide so much valuable information.

June 10, 2025
Unprompted review
Sequencing.com logo

Reply from Sequencing.com

Hi Jennafer - Thank you for your review!

Advertisement
Rated 5 out of 5 stars

Wealth of Information!!

I love a company that provides what they said they would, and so much more! Sequencing changed the trajectory of our focus, by providing answers to so many medical questions we had. Not only were the reports detailed and easy to understand but they were also categorized to steer us in the right direction for follow up with physicians. The emails with updates were very much appreciated and knowing that the DNA data will not be sold, adds another level of trust and comfort, to this whole process. Very highly recommend.

June 11, 2025
Unprompted review
Sequencing.com logo

Reply from Sequencing.com

HI PJ - Thank you for your review!

Rated 5 out of 5 stars

Helping get important information to my inpatient team in a timely and wonderful manner.

The staff went above and beyond to help me get my sequencing done to get it to my doctors in the hospital as I had submitted it prior to being admitted. Their customer service is 10/10. They are very kind and friendly and would definitely recommend this to a friend or someone else in a situation where they have so much going on. Thank you to there team and I would say I had 100/10 experience. Thanks again Sequencing.

July 23, 2025
Unprompted review
Sequencing.com logo

Reply from Sequencing.com

Hi Jacqueline - Thank you for your review!

Rated 5 out of 5 stars

I was able to identify the gene responsible of my condition

I decided to take the test because my condition could have been linked to several different genes. I was able to identify the gene responsible, which gave me valuable insights. In addition, I assessed the risk of various conditions that have, in fact, appeared in my family. It’s definitely worthwhile if you have a valid reason for doing it, as I did.

July 22, 2025
Unprompted review
Sequencing.com logo

Reply from Sequencing.com

Hi Valentina - Thank you for your review!

Advertisement
Rated 5 out of 5 stars

It’s been truly amazing

It’s been truly amazing! I just received my report today and it is so exciting to read and learn about my DNA!

July 19, 2025
Unprompted review
Sequencing.com logo

Reply from Sequencing.com

Hi Patty - Thank you for your review!

Rated 5 out of 5 stars

Sequence help me figure out my diagnosis


Very helpful to start now with a blueprint of my DNA and GNome test rrsults! i struggled with random syndrome that no doctor could figure it out for years, and now the explanation for every one of my symptoms is right in my face with explanation and relevance, description and with helpful options for tratment! thank you Sequencing you have help me so much!

July 18, 2025
Unprompted review
Sequencing.com logo

Reply from Sequencing.com

Hi Ed - Thank you for your review!

Rated 4 out of 5 stars

Friendly customer service

I am overall very happy with the service. They responded very well to my concerns about processing time.

May 27, 2025
Unprompted review
Sequencing.com logo

Reply from Sequencing.com

Hi Anne - Thank you for your review and feedback. Please reach out with any questions or if we can provide further assistance - our Customer Service team is always happy to help!

Advertisement
Rated 3 out of 5 stars

Save your money

Sure you send in your DNA, which one would hope would get your answers- nope I just have more questions. Using this “service” and having given them quite a bit of money, I expected a lot more than just “it may be this or you man have this problem”. They have fancy little extras that you can pay for to get more answers about your DNA, your Ancestry, so many things.
Short story long, it isn’t worth the money and after correcting miss spelling on there email to me, then having another response come to me upside-down and backwards I have no faith in this company. Save your money and use a REAL MEDICAL DOCTOR!

July 8, 2025
Unprompted review
Sequencing.com logo

Reply from Sequencing.com

Thank you for your review and for sharing your concerns. We’re sorry to hear that your experience did not meet expectations.

Our DNA reports are intended to provide insights based on your genetic data, but they do not provide a diagnosis. Only a licensed medical professional can provide a clinical diagnosis, and we always recommend reviewing your results with a healthcare provider.

We apologize for the error in our email communications—our team identified and corrected it promptly. Regarding the PDF report issue, we were unable to replicate the problem on our end, but we’re happy to assist further.

If you have any questions or need additional support with your results, our team has reached out to you. We appreciate your feedback and are committed to helping you get the most from our service.

Rated 5 out of 5 stars

Fast, Accurate, and Understandable!

I ordered my kit June 1 and it is July 6 when I get an email stating we're ready to view results. It could have taken 12 weeks but instead it was 4. How amazing is that. I found they progressed daily on their work in sequencing. You watch as each step takes place. The main thing though is the ease of understanding the report. You do not need a phd to understand the results. They make it in human ease language. The science is decoded so a lay person can make sense of it all. So far this is a top notch experience. I have had dna testing via my neurologist back when it was in its infancy. I already knew I had eds. I was pleased to see that my sequencing results showed exactly what I already knew and it gave me the reassurance to believe everything else. I have vitaligo as well and this also populated on the reports. I have something unknown going on with my body and this gave me the insigght i needed to follow the path of unknowing to knowing. The moment I saw EDS detected and the vitiligo I knew I could trust the report. Thank you.

July 7, 2025
Unprompted review
Sequencing.com logo

Reply from Sequencing.com

Hi Lesa- Thank you for your review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look