I have dealt with customer service twice now (due to errors of my own), and they have been amazing both times. They reply quickly, are friendly and resolve issues with zero hassle. Honestly I have be... See more
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LifeDNA offers DNA-personalized health and wellness products such as reports, personalized lifestyle tips, and meal plans. The company is looking to provide the most secure and reliable consumer genetics platform in the world. LifeDNA's mission is to inspire people to unlock the power of their DNA so they can live healthier, more fulfilling lives.
Queen Street 1050, 96814, Honolulu, Hawaii, United States
Replied to 100% of negative reviews
Typically replies within 1 week
I'm not very computer literate and couldn't manage the password stuff. they sent in someone who made it easy and now I have confidence that I will get my results. It is hard nowadays for folks who weren't raised with computers but having a healthy body because we grew up with sunshine and softball is a good tradeoff I think. Now I just need to not get Alzheimers
I was charged another year’s subscription fee of $99 and didn’t want it. I emailed them and within a day they refunded my fee to my credit card without a problem. Great customer service.

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Charlotte was great....total caring about me and helping me get what I want and very good at making me feel special

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Evee was always very quick to reply and provided me everything I asked for. I appreciate her so much!

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Kenrick was very helpful and answered all my questions.

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I reached out via email and got a very fast response. My request was immediately handled and I got the exact results I was hoping for!

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Charlotte helped me to get PDFs of my reports. She was great to work with and answered all the questions I had! LifeDNA is lucky to have her!

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Great customer service, appreciate the swift assistance and the pleasant, professional communication with respect to my query

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The process of ordering the kits was super easy as were the instructions for collecting and mailing back our samples. When I had a question about registering my family member's account, Ludy, in customer service, provided me courteous, prompt and effective support in setting up my family's various accounts and ensuring that we are able to effectively track our results as they come in.

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Great service, well worth the cost and amazing customer service.

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I have dealt with customer service twice now (due to errors of my own), and they have been amazing both times. They reply quickly, are friendly and resolve issues with zero hassle. Honestly I have been surprised both times by how pain free corresponding with LifeDNA is, because such efficient, effective service is hard to come by.

Reply from LifeDNA
Kendrick and Ludy was awesome. Ludy helped me get what I needed immediately!
Kendrick was very thorough, personable, knowledgeable and answered all my questions. I would recommend Kendrick for any client.

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I accidentally ordered something I didn't intend to order. I sent an email and within 24 hrs I was reimbursed and got a very friendly email back.

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This was a great informative follow on call. Kenrick Cruz was my consultant and was very helpful and patient with all my questions i had regarding my results. Kenrick help me dive deep into my results and explained every topic very well and made sure I understood before moving onto the next. I appreciate everything that Kenrick helped with

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quick reply, and addressed my issue in a satisfactory matter

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You guys have been great! Ludy was able to get me a pdf version of my DNA reports very quickly and I so appreciate it. Thank you

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Kenrick took the time to walk us through the report and break down what each item was.
Thank you!

Reply from LifeDNA
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