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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the extensive research behind the reports, which they find helpful for managing their health and well-being. People highlight the informative nature of the tests, which provide DNA-based insights tailored to individual needs. Consumers also value the opportunity to discover deficiencies and identify optimal workout plans. Many reviewers praise the exceptional customer service, noting the prompt and helpful responses from the support team. The consultants are commended for their knowledge and ability to explain complex information clearly. Some reviewers mentioned the desire for more user-friendly reports with highlights of key deficiencies and supplement recommendations. The speed of service and the ease of obtaining results are also appreciated.

Based on these reviews

Rated 5 out of 5 stars

I have dealt with customer service twice now (due to errors of my own), and they have been amazing both times. They reply quickly, are friendly and resolve issues with zero hassle. Honestly I have be... See more

Company replied

Rated 5 out of 5 stars

This was a great informative follow on call. Kenrick Cruz was my consultant and was very helpful and patient with all my questions i had regarding my results. Kenrick help me dive deep into my results... See more

Company replied

Rated 5 out of 5 stars

Kendrick and Ludy was awesome. Ludy helped me get what I needed immediately! Kendrick was very thorough, personable, knowledgeable and answered all my questions. I would recommend Kendrick for an... See more

Company replied

Rated 5 out of 5 stars

Life DNA is awesome. Quick,easy, and very helpful. I got my results back and Katarina Villasenor helped set me up with Charlotte Bernardo to go over and understand my results. I appreciate the help.... See more

Company replied

Rated 3 out of 5 stars
Verified

Overall, it has been an ok experience. The person I spoke to was informative, but i just dont feel like I had enough time with her. Not a bad review of her, just the inappropirate amount of time giv... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to understand and to the point. I was given an email prior to my call that gave an overview of what each of my DNA indicators were telling me and what I can do to improve them. During the call I... See more

Company replied

Rated 5 out of 5 stars
Verified

It was very good information but would have liked a deeper dive into what i should be specifically eating more/less of based on DNA. I got an interview where she was very helpful in what I need to add... See more

Company replied

Rated 5 out of 5 stars

Charlotte made the experience feel personal and grounded. She responded with clarity, kindness, and genuine care—especially as I navigated sensitivities and layered health goals. LifeDNA’s ability t... See more

Company replied

Rated 5 out of 5 stars

The process for collecting data was easy. Once the details were analyzed and returned, it was very thorough and easy to understand the reports. The customer service is great as well, I had a question... See more

Company replied

Rated 5 out of 5 stars

I bought the kit and followed the instructions but I did not Register. One of the associates, Katherine, took all my information and found my results and instructed me what to do next and BAM! My... See more

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Rated 5 out of 5 stars

I’m so very impressed with the LifeDNA testing. My wife and I both have done it. We’ve ordered LifeDNA tests for 2 children and our grown daughter has also ordered one! Kenrick Cruz was very personabl... See more

Company replied

Rated 3 out of 5 stars
Verified

Waiting for test results was a little frustrating. After the time period passed for when I was supposed to receive my results I reached out to Life DNA. Almost immediately I received the results. Tha... See more

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Rated 5 out of 5 stars
Verified

Life DNA was AWSOME! I would highly recommend this service to anyone that is struggling to find answers to unanswered health concerns!! I got the methylation test broken down to me. I can’t remember t... See more

Company replied

Rated 5 out of 5 stars
Verified

My wife and I got this test as a follow up to a blood test. It really helped confirm some of the results of the blood test. George was really thorough in letting me know what supplements to explore an... See more

Company replied

Rated 5 out of 5 stars

Kenrick Cruz made this experience great. I was unsure about using LifeDNA and even through the process I was not feeling the expense was worth it. Once I spoke with Kenrick, my whole experience change... See more

Company replied

Rated 5 out of 5 stars

I am impressed with how much research they’ve done to create these reports. I honestly believe that it’s critically important that we find out about our disease risks as soon as we can. Preventing the... See more

Company replied

Rated 5 out of 5 stars
Verified

My experience with LifeDNA has been truly transformative! For the first time, I received DNA-based insights that were uniquely tailored to me, no more guesswork, no more generic advice. I was fina... See more

Company replied

Rated 5 out of 5 stars

Christchen was amazing to work with. I wanted my results in PDF and received them after hours on a weekend. I was so impressed with the customer service. The turn around time and professionalism of Li... See more

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Rated 5 out of 5 stars

I am not sure. Do you know how to start? Losing weight is a challenge and LifeDNA is the solution to the problem. The professionals understand supplements and how to lose weight and gain muscle. I wan... See more

Company replied

Rated 5 out of 5 stars

Even though i did not use their products and services because of a shipping issue i really appreciated the customer support/Service!!! They corresponded well and promptly. They understood the cus... See more

Company replied

Rated 5 out of 5 stars

I reached out via email and got a very fast response. My request was immediately handled and I got the exact results I was hoping for!

Company replied

Rated 5 out of 5 stars

I have been blown away by my entire experience with LifeDNA. The online portal with test results provided far more information than I was expecting. I was so impressed, I decided to upgrade to the me... See more

Company replied

Rated 5 out of 5 stars

I accidentally ordered something I didn't intend to order. I sent an email and within 24 hrs I was reimbursed and got a very friendly email back.

Company replied

Rated 5 out of 5 stars

I can’t imagine more helpful customer service. Evee reached out with concerns about my log in to confirm someone wasn’t hacking me then went out of their way to help me with a matter that wasn’t relev... See more

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Rated 3 out of 5 stars
Verified

This is definitely an interesting little add on test.... and worth doing, for sure. It gave me a ton of insight, some of it was dead on to things I've noticed or experienced in my own traits and behav... See more

Company replied

Rated 5 out of 5 stars

I originally just wanted to learn more about my ancestry a few years ago. When I found out about what LifeDNA could provide, I wanted to dive deeper into my genetic health. Got my reports last wee... See more

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Rated 5 out of 5 stars
Verified

To be honest at first I thought the technical jargon was ridiculous. When I talked with George I was relieved. You as a company over complicated the entire process. Your bid asset was George. He under... See more

Company replied

Rated 4 out of 5 stars
Verified

Update: Company made it right and processed a refund and reached out. Great customer service, unfortunately missed their calls while at work. Would have held off buying platinum until all sections... See more

Company replied

Rated 5 out of 5 stars
Verified

Went over all my details and answered all my questions, plus told me to email, anytime, with questions. Knowing which vitamins to take for myself and what to eat was very helpful.

Company replied

Rated 5 out of 5 stars

Kenrick was 5 stars! She explained everything and gave me an opportunity to ask any questions I had!! I was very pleased with the results and the one in one call definitely added to the value!

Company replied

Rated 5 out of 5 stars

LifeDNA reports were overwhelming and my meeting with Daniella showed me how the report came together. She reviewed all categories and I understood my LifeDNA report much better. She offered other s... See more

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Rated 5 out of 5 stars
Verified

I was mildly surprised how the nutritionist was able to study my DNA profile and recommend a plan to address issues. Even though it cost extra for this service, I think it’s worth it. I would suggest... See more

Company replied

Rated 5 out of 5 stars

The information I received from lifedna was fascinating! And so far canceling the subscription has been easy and by that I mean I just asked and they canceled . Love an honest company💞

Company replied

Rated 5 out of 5 stars

I recently had a conference to go over my DNA methylation results, and it was eye-opening! The consultant explained how my genes affect things like inflammation, detox, mood, and hormone balance, amon... See more

Company replied

Rated 5 out of 5 stars

|She stuck with me even though I had a tough time trying to find the email and then made sure I was able to log in. She is a keeper and this should be placed in her HR record. Good professional cust... See more

Company replied

Rated 5 out of 5 stars

The process of ordering the kits was super easy as were the instructions for collecting and mailing back our samples. When I had a question about registering my family member's account, Ludy, in custo... See more

Company replied

Rated 5 out of 5 stars

Evee was always very quick to reply and provided me everything I asked for. I appreciate her so much!

Company replied

Rated 5 out of 5 stars
Verified

Easy to use kit, results are displayed well and I love that I can go back in and see them at any time. I had a call with George to go over my results and that was really nice. He explained things well... See more

Company replied

Rated 5 out of 5 stars
Verified

Daniella was very informative! I felt like she understood the information well. I felt very comfortable discussing some of my GM issues. Better yet was hearing some possible solutions.

Company replied

Rated 5 out of 5 stars

Charlotte helped me to get PDFs of my reports. She was great to work with and answered all the questions I had! LifeDNA is lucky to have her!

Company replied

Rated 5 out of 5 stars
Verified

It was overall a great experience with great insight in what I can do to better my health.

Company replied

Rated 5 out of 5 stars

You guys have been great! Ludy was able to get me a pdf version of my DNA reports very quickly and I so appreciate it. Thank you

Company replied

Rated 5 out of 5 stars

Lots of great information. Thank you Kenrick Cruz

Company replied

Rated 5 out of 5 stars

Great service, well worth the cost and amazing customer service.

Company replied

Rated 5 out of 5 stars
Invited

It was quite interesting and intriguing! I have followed my health and vitamin levels for quite some time as I heal myself naturally with my diet and supplements and the DNA results were spot on. O... See more

Company replied

Rated 4 out of 5 stars
Invited

Got results instantly and price of $7 was very reasonable. Didn't give 5 stars because it was a little hard to figure out how to download DNA from.ancestry (once I figured it out I got my results ins... See more

Company replied

Rated 5 out of 5 stars
Verified

My experience with LifeDNA was very informative and knowledgeable. I was able to pin down my deficiencies my body lacks in, which is the reason I came across LifeDNA when searching for lab test result... See more

Company replied

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Company details

  1. #39 of 144 best companies in Health and Beauty Shop

Information provided by various external sources

LifeDNA offers DNA-personalized health and wellness products such as reports, personalized lifestyle tips, and meal plans. The company is looking to provide the most secure and reliable consumer genetics platform in the world. LifeDNA's mission is to inspire people to unlock the power of their DNA so they can live healthier, more fulfilling lives.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

615 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Many systems of antiaging…

I'm not very computer literate and couldn't manage the password stuff. they sent in someone who made it easy and now I have confidence that I will get my results. It is hard nowadays for folks who weren't raised with computers but having a healthy body because we grew up with sunshine and softball is a good tradeoff I think. Now I just need to not get Alzheimers

October 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Yearly fee

I was charged another year’s subscription fee of $99 and didn’t want it. I emailed them and within a day they refunded my fee to my credit card without a problem. Great customer service.

October 21, 2025
Unprompted review
LifeDNA logo

Reply from LifeDNA

Dear Scott,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers

Rated 5 out of 5 stars

Charlotte was great....total caring…

Charlotte was great....total caring about me and helping me get what I want and very good at making me feel special

October 20, 2025
Unprompted review
LifeDNA logo

Reply from LifeDNA

Dear Duke,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers

Rated 5 out of 5 stars

Evee was always very quick to reply and…

Evee was always very quick to reply and provided me everything I asked for. I appreciate her so much!

October 16, 2025
Unprompted review
LifeDNA logo

Reply from LifeDNA

Dear The McDonalds,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers

Rated 5 out of 5 stars

Kenrick was very helpful and answered…

Kenrick was very helpful and answered all my questions.

October 13, 2025
Unprompted review
LifeDNA logo

Reply from LifeDNA

Dear Brice,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers

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Rated 5 out of 5 stars

Fast response, very helpful

I reached out via email and got a very fast response. My request was immediately handled and I got the exact results I was hoping for!

October 8, 2025
Unprompted review
LifeDNA logo

Reply from LifeDNA

Dear Leanna,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers

Rated 5 out of 5 stars

Charlotte helped me to get PDFs of my…

Charlotte helped me to get PDFs of my reports. She was great to work with and answered all the questions I had! LifeDNA is lucky to have her!

October 9, 2025
Unprompted review
LifeDNA logo

Reply from LifeDNA

Dear Penny,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers

Rated 5 out of 5 stars

Great customer service

Great customer service, appreciate the swift assistance and the pleasant, professional communication with respect to my query

October 9, 2025
Unprompted review
LifeDNA logo

Reply from LifeDNA

Dear WB,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers

Rated 5 out of 5 stars

Easy to use and exemplary customer service

The process of ordering the kits was super easy as were the instructions for collecting and mailing back our samples. When I had a question about registering my family member's account, Ludy, in customer service, provided me courteous, prompt and effective support in setting up my family's various accounts and ensuring that we are able to effectively track our results as they come in.

October 7, 2025
Unprompted review
LifeDNA logo

Reply from LifeDNA

Dear Va,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers

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Rated 5 out of 5 stars

Fast. Knowledgeable and too the point:)

Quick response time.

October 6, 2025
Unprompted review
LifeDNA logo

Reply from LifeDNA

Dear Emily,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers

Rated 5 out of 5 stars

Great service

Great service, well worth the cost and amazing customer service.

October 7, 2025
Unprompted review
LifeDNA logo

Reply from LifeDNA

Dear Sean,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers

Rated 5 out of 5 stars

Excellent

Lots of great information. Thank you Kenrick Cruz

October 7, 2025
Unprompted review
LifeDNA logo

Reply from LifeDNA

Dear TG,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers

Rated 5 out of 5 stars

Incredible customer service

I have dealt with customer service twice now (due to errors of my own), and they have been amazing both times. They reply quickly, are friendly and resolve issues with zero hassle. Honestly I have been surprised both times by how pain free corresponding with LifeDNA is, because such efficient, effective service is hard to come by.

October 6, 2025
Unprompted review
LifeDNA logo

Reply from LifeDNA

Dear Michelle,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers

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Rated 5 out of 5 stars

Ludy was awesome

Kendrick and Ludy was awesome. Ludy helped me get what I needed immediately!

Kendrick was very thorough, personable, knowledgeable and answered all my questions. I would recommend Kendrick for any client.

September 27, 2025
Unprompted review
LifeDNA logo

Reply from LifeDNA

Dear Gary,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers

Rated 5 out of 5 stars

I accidentally ordered something I…

I accidentally ordered something I didn't intend to order. I sent an email and within 24 hrs I was reimbursed and got a very friendly email back.

October 3, 2025
Unprompted review
LifeDNA logo

Reply from LifeDNA

Dear Marty,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers

Rated 5 out of 5 stars

great informative follow on call

This was a great informative follow on call. Kenrick Cruz was my consultant and was very helpful and patient with all my questions i had regarding my results. Kenrick help me dive deep into my results and explained every topic very well and made sure I understood before moving onto the next. I appreciate everything that Kenrick helped with

October 2, 2025
Unprompted review
LifeDNA logo

Reply from LifeDNA

Dear A Harriman,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers

Rated 5 out of 5 stars

quick reply

quick reply, and addressed my issue in a satisfactory matter

October 1, 2025
Unprompted review
LifeDNA logo

Reply from LifeDNA

Dear Andree,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers

Advertisement
Rated 5 out of 5 stars

Great!

You guys have been great! Ludy was able to get me a pdf version of my DNA reports very quickly and I so appreciate it. Thank you

October 1, 2025
Unprompted review
LifeDNA logo

Reply from LifeDNA

Dear Shelli,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers

Rated 5 out of 5 stars

Thank you Kenrick

Kenrick took the time to walk us through the report and break down what each item was.
Thank you!

September 30, 2025
Unprompted review
LifeDNA logo

Reply from LifeDNA

Dear Hannah,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers

Rated 5 out of 5 stars

Excellent customer service

September 30, 2025
Unprompted review
LifeDNA logo

Reply from LifeDNA

Dear Robinson,
Thank you for your kind words. Glad to hear about your positive experience with us!
For any questions regarding your reports or other LifeDNA products, you can reach out to us at aloha@lifedna.com.
Cheers

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