RMG Reviews 4,334

I have tried to contact RMG about a refund for a management pack I purchased from them, only for them to shortly after cease being the managing agent thus rendering the pack unusable. I emailed on the 23rd September and the 2nd October about this but no response. There is also an oustanding positive balance on my account.

RMG manage our block of 5 flats, of which I am the Director. Since Clare Haines has taken on our Property Management all works and jobs required have been attended to in a quick, efficient and timely manner. I feel that she has achieved more in her time with us than we have experienced in the past. I would like her to be recognised for her efforts. A big thank you Clare I know the Role of a Property Manager can be most challenging, in fast changing times, dealing in a front facing role it is not easy.

RMG is not responding to our complaint - my last feedback was sent on 7 Sep with two questions. Several emails were sent and asked for the answer, RMG simply don’t give a feedback or I thought they just ignore it. Did they send a contractor to check the situation or gave me any update on the situation - NO.
Another month passed, where is the so-called “property manager” of my building Emily Perrin?

Not to mentioned this complaint was initiated at late May 2025. 5 months passed, what is RMG doing? Why do they deserve the management fee?

What a terrible company.
Halley house is un rentable as they can’t do the job they get paid to do.

A pleasure to deal with Jane regarding an issue I had with parking at my rented property! Very quick responses and helpful.

Still awaiting a response to a query. Been going on for over 12 months now!

As they are possibly going to incriminate themselves and/or the Management Company they appear to adopt the silent attitude and war of attrition methodology

Never respond to emails. Even H&S issues brought to their attention are ignored. Clearly in the event of an incident they cannot plead ignorance and could potentially be liable, in the worse case scenario, for corporate manslaughter as well as professional negligence or similar. They may even find that any PI Insurance is invalid by ignoring a potential hazard.

All I want is a reason and the evidence as to why they have started charging the service charge when that appears ho conflict with all of the paperwork.

Why can they just not just act like any normal Professional organisation?

Over the course of my career I have dealt with companies in Zimbabwe and Cameroon, but never have I ever come across a company whose management practices I have found so concerning as RMG. I am totally flabbergasted that a company in the UK is allowed to behave or continue to operate like this. In the last 12 months RMG have:

• Failed to issue certified service charge accounts for the 2024–25 year within the two-month timeframe required under Clause 3(12) of our lease. Breach. When they did provide the accounts (months later) they contained erroneous entries and were mathematically incorrect – our local kindergarten could have done better.

• Issued speculative budget-based service charge demands for 2025–26, without reference to actual expenditure, in breach of both lease and statute. This was vindicated when RMG withdrew the inaccurate bills.

• Attempted collection of reserve fund contributions contrary to Clauses 21 and 22 of our lease’s Fifth Schedule. Breach.

• Failed to comply with Section 20 consultation obligations before entering a qualifying long-term contract. Breach. This was vindicated when RMG withdrew the contract.

• Advanced an unauthorised loan without consent, transparency, or leaseholder protection. We suspect they were trying to set a precedent where they could loan our estate money, spend it however they want, and then expect us to pay (racking up the tab and expecting us to foot the bill).

• Provided misleading or inaccurate information to leaseholders and our MP, undermining confidence and oversight. (Why we have to use the term “misleading” I don’t know; my mum used to call it lying)

• Used flawed and contradictory fire safety reports to justify inflated charges. They used an HSFRA report that contained multiple errors to try and justify made-up budgets. This was vindicated when RMG withdrew the inaccurate bills.

• Used coercive or intimidating communication tactics, including pressure on vulnerable residents to pay unsubstantiated charges. They sent out a budget as a bill and warned of late payment charges (or other consequences) if it wasn’t paid. One resident, just out of hospital and unable to work, was encouraged to extend his mortgage to cover the disputed bill.

We caught them out earlier this year. They tried to have a roof completely replaced. RMG said that due to the urgent nature of the repair, they would require a ‘dispensation’ rather than proper consultation, and tried to push it through avoiding scrutiny. But we had a company around to check. Turns out that the roof didn’t need replacing at all - just minor soffit and fascia work. RMG had not had a surveyor around, and the original specification was inaccurate, with massive quotes attached. Residents were billed up front for full replacement, yet only minor work was carried out, and thousands of £s remain held. No refund. This is particularly concerning for one of the residents who relies on the state pension as their sole source of income.

If I could give RMG zero stars I would.

Great to chat with him , who explained with detail what needs to be done with my delicate situation

Absolutely abysmal management company. I’ve had a simple maintenance job open since early July on the occupiers portal. Emails don’t get answered. No one takes any accountability for answering basic requests which are billed for in service charge. I’ve lived in the flat for 2 years and every maintenance request for the common areas have been painful to chase and get resolved and this latest one is no different. Horrendous customer service.

I spoke to Jordan who again was very helpful in rectifying my issue for me regarding outstanding fees. RMG followed up with an email which I hope can finally put the matter to bed.

I've been hiring Pennington Wharf Community Hub for a year almost and the facilities are amazing, always receive cumpliments. Unfortunately I had to cancel an event and needed to move the date so I emailed customer service and Michelle H., helped me. Very pleased as I didn't loose my money. Super recommended. Elisa A.

Fantastic response to a potentially stressful situation. Both Demi and Kim.
Great professionalism from both.
Even taking time to inject well received humour.
Totally relaxing conversation and response to my requests.
Thank you both so much.
Tim Bayliss.

Cowboy company-

Constantly having issues with communication.

Ive asked multiple times for meter readings and they sent the wrong one twice now. Ive had to start asking for photographic evidence.

Ive asked again as im moving out the property and I haven't heard a thing.

They say on all emails that they will get back to you within 48 hours but dont.

If you want anything doing, you have to call and email multiple times.

Online chat was very quick, and helpful.

Update 9.10.25
I emailed you back yesterday Georgia with a time to call and you didn’t. I’ve emailed you back again today with an update on the state of the park bin and you have so far ignored me. No surprise there.

Here we go again, another bad review is needed for you RMG so you take note and yes please do call me.

RMG are paid to empty a bin that sits INSIDE a children’s play park on my development.
I’ve asked for it to be removed because it has no lid, barely has a bin bag in to protect the public from its contents and the contents blow all over the development that I have to handle with my bare hands. It’s not paying residents who use this bin, it’s people passing through who dump their dog poo bags.
RMG refuse to remove it because “it’s on the plans”. Forget that it’s a serious health risk.
It’s never emptied hardly and a week ago it was overflowing with rubbish, poo bags and dog excrement all around it on the floor where children play. It’s a huge risk to public health and innocent children who play there and have no idea of the risks of dog excrement and the harm it can do to them.
Fast forward to today, a week after zero response from RMG to my many emails and the bin hasn’t been touched and is worse. Even a two day storm hasn’t washed the dog excrement away. It’s still there.
I wish I could upload photo’s.

You are the most neglectful company I have dealt with.
Anyone thinking of buying a property run by RMG, please think again.

Profound Dissatisfaction with RMG Management Services
I must strongly caution any prospective resident: run, don't buy or deal with this company. RMG's operational standards are severely deficient and pose a risk to resident security and financial integrity.

Critical Security Breach Ignored: The main block door has been broken for ONE MONTH. Receiving "urgent fix" emails for 30 days is unacceptable and shows a complete disregard for resident safety. This is a critical management failure.

Zero Accountability in Maintenance: RMG's Salesforce job ticketing system is fundamentally broken. Tickets consistently lack detailed information, evidence of completion, and notes.

Duplicate Billing Concern: The lack of responsibility in record-keeping makes me 100% certain we are being repeatedly charged for the same services. This opacity demands an immediate, independent audit.

The service provided does not remotely justify the fees charged. Action is required immediately to fix the door and restore financial transparency.
The Jobs attached are all for same purpose and badly documented!

Since becoming a Resident Director of our apartment block, the comms and support I’ve had from the property manager, Michelle Higham has been excellent. Quick responses and positive actions and a real desire to maximise quality and minimise costs.

Shaun was very helpful and prompt in helping with my query

I spoke to Niamh regarding a query with my payment. I was given a very clear and quick answer to my enquiry. Extremely helpful.

We had an issue on our estate that needed input from RMG. I was personally dealing with Louise and she was amazingly responsive and helpful in resolving our matter very swiftly and professionally.