Raggies World

Over the course of my career I have dealt with companies in Zimbabwe and Cameroon, but never have I ever come across a company whose management practices I have found so concerning as RMG. I am totally flabbergasted that a company in the UK is allowed to behave or continue to operate like this. In the last 12 months RMG have:

• Failed to issue certified service charge accounts for the 2024–25 year within the two-month timeframe required under Clause 3(12) of our lease. Breach. When they did provide the accounts (months later) they contained erroneous entries and were mathematically incorrect – our local kindergarten could have done better.

• Issued speculative budget-based service charge demands for 2025–26, without reference to actual expenditure, in breach of both lease and statute. This was vindicated when RMG withdrew the inaccurate bills.

• Attempted collection of reserve fund contributions contrary to Clauses 21 and 22 of our lease’s Fifth Schedule. Breach.

• Failed to comply with Section 20 consultation obligations before entering a qualifying long-term contract. Breach. This was vindicated when RMG withdrew the contract.

• Advanced an unauthorised loan without consent, transparency, or leaseholder protection. We suspect they were trying to set a precedent where they could loan our estate money, spend it however they want, and then expect us to pay (racking up the tab and expecting us to foot the bill).

• Provided misleading or inaccurate information to leaseholders and our MP, undermining confidence and oversight. (Why we have to use the term “misleading” I don’t know; my mum used to call it lying)

• Used flawed and contradictory fire safety reports to justify inflated charges. They used an HSFRA report that contained multiple errors to try and justify made-up budgets. This was vindicated when RMG withdrew the inaccurate bills.

• Used coercive or intimidating communication tactics, including pressure on vulnerable residents to pay unsubstantiated charges. They sent out a budget as a bill and warned of late payment charges (or other consequences) if it wasn’t paid. One resident, just out of hospital and unable to work, was encouraged to extend his mortgage to cover the disputed bill.

We caught them out earlier this year. They tried to have a roof completely replaced. RMG said that due to the urgent nature of the repair, they would require a ‘dispensation’ rather than proper consultation, and tried to push it through avoiding scrutiny. But we had a company around to check. Turns out that the roof didn’t need replacing at all - just minor soffit and fascia work. RMG had not had a surveyor around, and the original specification was inaccurate, with massive quotes attached. Residents were billed up front for full replacement, yet only minor work was carried out, and thousands of £s remain held. No refund. This is particularly concerning for one of the residents who relies on the state pension as their sole source of income.

If I could give RMG zero stars I would.

Quick, easy. Just what I wanted

Quick and so simple even an adult can do it.