RAMSDENSCURRENCY.co.uk Reviews 13,986

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, professionalism, and helpfulness. Consumers appreciate the team members who go above and beyond, offering personalized assistance and creating a welcoming atmosphere. People also value the staff's knowledge and efficiency in handling transactions. Consumers consistently report satisfaction with the service, highlighting the ease of ordering online and the speed of collection. Reviewers appreciate the competitive prices and beneficial rates offered. The smooth and convenient process, coupled with the friendly and efficient staff, makes this company a popular choice for currency exchange and other services.

Based on these reviews

Rated 5 out of 5 stars

Friendly and efficient staff members. That's twice in a matter of weeks I have used Ramsdens at the Nook for my currency and both times excellent service. This time Michelle was dead helpful, gave adv... See more

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Rated 5 out of 5 stars

Use the Ashington branch fairly frequently for click & collect transactions. Staff are always amazingly friendly and helpful. Today, Justine handled our transaction perfectly accompanied by Sarah.... See more

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Rated 5 out of 5 stars

Where do I start. The the three staff members Karen, Debs and Mohammed have been extraordinary in every way possible. They have given outstanding service throughout every purchase. I cannot thank the... See more

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Rated 5 out of 5 stars

Visited The Galleries Washington branch today and signed up for Ramsdens currency card. Ian explained everything to me, helped me put all on phone. 1st class service always when go to change currenc... See more

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Rated 5 out of 5 stars

Michelle was absolutely fabulous, even helped us with our cruise tags as we’re totally flapping She was absolutely fantastic would highly recommend Thanks so much again Michelle hope you have a w... See more

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Rated 5 out of 5 stars
Verified

Online currency ordering easy and quick pick up date offered. Always nice friendly service provided by the ladies on the counters at Ramsdens Darlington when collecting.

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Rated 5 out of 5 stars
Verified

Easy to order online straightforward no hassle you can see what your getting and wow it's ready to collect good experience all round . Thankyou.

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Rated 5 out of 5 stars

Visited southwick branch in Sunderland as i normally do to get my euros. Karen who has worked there for years was professional and courteous as usual a very pleasant lady. See you again soon.

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Rated 5 out of 5 stars

We deal with Sara quite a lot and she is amazing! Nothing is too much trouble and Sara is always cheerful, courteous and professional. I buy my currency online and collect from the branch. If I reques... See more

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Rated 5 out of 5 stars

Visited today to get Euros for my holiday. Dave in the Holderness Road, Hull, branch told me about beneficial rates on line. When he realised that the website was down he honoured the online rate. Da... See more

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Rated 3 out of 5 stars
Verified

Im still waiting for my purchase was ordered on wednesday for delivery saturday when i would be in, Was delivered on monday when i was at work then again on tuesday again when i was at work

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Rated 5 out of 5 stars
Verified

Really easy process from start to finish. Able to find the currencies that I wanted and put in the amount, in pounds sterling, I wanted to spend. Got both email and text updates and currency arrived e... See more

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Rated 5 out of 5 stars

Went to ramsdens in cumbernauld yesterday to have look at the rings in the window, just a look lol, next thing angie came out smiling as usual. She invited mum and my self in to the shop and brought... See more

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Rated 5 out of 5 stars

Always use Ramsdens for our currency. There was a problem with the website today. So called into the Workington branch as was assisted by Nadine, who was super efficient & helpful 🙂

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Rated 5 out of 5 stars
Verified

Easy and efficient, always best high street rates and slightly better if you order on line for pick up at your local

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Rated 5 out of 5 stars
Verified

Ordered my currency online in the evening and it was ready for collection the very next day. The staff member was very helpful and efficient will always purchase currency from Ramadan’s due to their r... See more

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Rated 5 out of 5 stars

Claire in the bridges Sunderland helped us exchange currency, she was really professional, friendly and helpful. She also had personal experience of the place we we're going and she gave us loads of h... See more

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Rated 5 out of 5 stars

Brilliant sales assistants we have had currency from them and even recently sighned up for Ramsdens currency card which we found really easy to use while on holiday.

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Rated 5 out of 5 stars

Just visited Whitehaven branch. Having trouble with my currency card and Nadine took the time to not only help me reset my password but also show me how to top up and add it to my Google wallet. 5 sta... See more

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Rated 5 out of 5 stars
Verified

I checked other currency providers and found Ramsden’s to be very competitive and virtually on my doorstep. After contacting them I was able to collect the currency within 2 hours. Excellent service.

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Rated 5 out of 5 stars

John D. was the most helpful, polite customer sevice rep. I've ever dealt with. He led me , step by step , to send money to family abroad . thank you John D. ( my daughters name comes up as my review... See more

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Rated 5 out of 5 stars
Verified

Ordered Euros on line and they were ready for collection around an hour later on click and collect. Staff at the Arbroath branch are always very pleasant and efficient.

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Rated 5 out of 5 stars
Verified

Order online to collect in Byker branch Newcastle Upon Tyne. Staff were great with communication and so friendly when went in to collect

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Rated 5 out of 5 stars

I use the Airdrie branch I have received a mix of good/bad service over the years. It is not always the friendliest of places however i went in to purchase some euros for my grandchild and was serv... See more

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Rated 5 out of 5 stars
Verified

Ordering online was quick and easy. The rate was much better than going to the shop. I liked the fact that with a small price I could return my unused Euros for the price I paid. Ramsdens always offe... See more

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Rated 5 out of 5 stars

Had excellent customer service from Gemma Gill and Kate they were all supper friendly and helpful. From Whitechapel shop in Liverpool

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Rated 5 out of 5 stars

Lee very attentive good customer skills , always a pleasure to be served by him in fact all the staff are great .

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Rated 5 out of 5 stars
Verified

Staff at the Grangemouth store are just amazing and friendly so helpful. Always use ramsden for the best deal and service

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Rated 3 out of 5 stars
Verified

I ordered£500 worth of currency and picked up from shop. On checking my bank account, had the money taken out twice!!! Went into shop next day, girl was very helpful. Did get my money back, but what w... See more

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Rated 4 out of 5 stars
Verified

Ordered some south African rands on there website and they arrived at the store for collection 2days quicker than quoted Easy collection

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Rated 5 out of 5 stars
Verified

It was so easy to order holiday money and ramsdens email you when there ready to be picked up and staff are so friendly and polite

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Rated 5 out of 5 stars
Verified

First time I’ve used on line one hour service , staff friendly and efficient, all ready and waiting , collected from Victoria rd branch in Glasgow

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Rated 5 out of 5 stars

I recently used the Arbroath store to collect a travel card and some euros Joan and Tracey where very friendly and helped me with all my needs use them a lot and there always more than willing to answ... See more

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Rated 5 out of 5 stars
Verified

Had a query about collection which was answered quickly. Asked if I wanted any €50 notes, which I didn't. Asked if I could collect a day earlier than we'd Asked for - said yes. Collected them an hour... See more

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Rated 5 out of 5 stars
Verified

Very easy to order money online.Then notified when the money was ready to pick up from the local branch.Really convenient and quick service.

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Rated 5 out of 5 stars
Verified

Ramsdens currency really is a great place to buy your euros as I,ve found you really do get a brilliant rate.and the staff are very helpful and good at their job as well 5* from me.

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Rated 5 out of 5 stars
Verified

Ordered on website really easy collected from local store really friendly helpful staff. Would definitely recommend Ramsdens for your foreign currency

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Rated 5 out of 5 stars

We wento the Falkirk branch and we had the lovely Suzie serve us. Absolutely lovely and knows her job well. Couldn't fault our experience will be back thanks to Suzie. X

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Rated 5 out of 5 stars
Verified

Did this online and was very easy, the rates were better than anyone else and could have delivered or collect in store

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Rated 5 out of 5 stars
Verified

You have the loveliest staff in the Dumfries branch..always helpful and a delight to do business with.

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Rated 5 out of 5 stars
Verified

Always great service. I always use them for my holiday currency and they are pretty much the best deal out there.

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Rated 5 out of 5 stars
Verified

Good service. Kept in the know via email. Went to the store, collected travel money. Kept the slip to return any I had left. No fuss, done. Will use again due to the location of stores.

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Rated 5 out of 5 stars
Verified

Always the most competitive exchange rates, rapid service and friendly staff at the Barry branch.

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Rated 5 out of 5 stars

Charlotte and Shannon at the Moor in Sheffield were very helpful. I came in with loads of cash and they were quick and efficient with it. Very friendly too. Great service 👍🏾

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Rated 5 out of 5 stars
Verified

Easy to look at rate online. Quick and easy to go into the store. Staff always pleasant and helpful. Used many times

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Rated 5 out of 5 stars
Verified

Very easy to order online and they always have the best rates. The staff in the shop are really friendly too. I always us Ramsdens.

Company replied

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Company details

  1. Currency Exchange Service

Contact info

4.9

Excellent

TrustScore 5 out of 5

14K reviews

5-star
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1-star

Replied to 90% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Great customer service

Highly recommend the Ramsden currency card. Easy to use, and to transfer money. Thank you to Beth, who works in the Aberdare branch for all your help.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Great experience …

The staff at your Cwmbran were brilliant . The lady was extremely helpful and really pleasant . Would recommend without hesitation.

October 8, 2025
Rated 5 out of 5 stars
Verified

Highly recommend

Simple, safe and quick process to use. Paid for the currency online and collected a couple of hours later, following an email to say it was ready. Also got a better rate because I pre paid than if I’d just turned up and bought them. Highly recommend

October 8, 2025
Rated 2 out of 5 stars
Verified

Not the best for large denomination orders

Attempted to get High denom notes.
None available , customer services weren't very helpful, blaming their suppliers!!!
Have been a supporter of Ramsdens but now feel I would get better service elsewhere!
Store staff polite and as frustrated as I am.

October 7, 2025

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