MRSFIONAMCALLAN

Hi Fiona,

We are delighted to hear we deliver an easy and efficient service. Thankyou for taking the time to provide encouraging feedback on such and rating us 5-stars!

Kind Regards,
Ramsdens

Hi Fiona,
We’re sorry that you have had a poor experience with us. We have seen record breaking volumes over the past few weeks and we are sorry that we have not been able to deliver the high standards that we normally do.

We're delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.

We're so glad to hear that you had a positive experience with our team. We appreciate your kind words about their politeness and helpfulness.

Hi there,
We are deeply sorry for the careless handling of your delivery. Throwing your parcel between bins instead of delivering it properly is completely unacceptable, and we understand how frustrating this must have been. Thank you for bringing this to our attention. Please know that we are committed to improving our service to ensure timely deliveries in the future. Your feedback is invaluable in helping us make these improvements, and we deeply regret the inconvenience caused.

Hi there, I am sorry to hear that the driver was leaving the parcels on my doorstep. I would really like to have a look into this for you. Please could you email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.

We sincerely apologize for the inconvenience caused during the delivery of your sofa. We understand your frustration and disappointment with the condition of the item and the attitude of our delivery personnel. We take customer satisfaction very seriously and will thoroughly investigate this matter to ensure such incidents do not occur in the future. Rest assured, we are committed to providing a positive experience for our customers, and we will take appropriate measures to address this issue. Thank you for bringing this to our attention.

Hi there, I understand that your parcel was left outside in an unsafe place. I am sorry to hear about your experience so far. I would really like to have a look into this for you. Could you please email trustpilot@yodel.co.uk with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review? Thank you, Yodel Team.

We are pleased that you are happy with your ArrowXL experience. This will be communicated to the relevant department to ensure high standards are maintained.

Kind Regards,
ArrowXL Customer Experience team

Hello Fiona, thanks for your comment. At Moneyway, we want to make it as easy as possible for people to buy the things they want – we’re delighted we were able to help you.

Many thanks,

Sarah