Qdos Contractor Reviews 116

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's services, highlighting the helpfulness, knowledge, and efficiency of the staff. Consumers appreciate the quick responses to their questions and the ease with which their issues are resolved. People also value the clear explanations provided, ensuring they fully understand their policies and options. Many reviewers specifically mention the positive experiences they had with individual team members, who are described as friendly, professional, and going the extra mile to assist them. Consumers feel supported throughout the entire process, from initial inquiries to policy renewals and claims. The business is highly recommended for its excellent service and dedicated team.

Based on these reviews

Rated 5 out of 5 stars

I've recently been working with Harlie McKeown on the Customer Account Team resolving an email issue I had with my QDOS account. Harlie was amazing, very helpful, friendly and responsive during our in... See more

Rated 5 out of 5 stars

I was struggling online getting insurance for the first time, I was recommended Qdos. Their website was so much easier to use but I was still a little daunted. I received a phone call from Harli... See more

Rated 5 out of 5 stars

Initially dealt with via chat, Harlie was very efficient. Passed me onto a colleague who called me whilst myself and Harlie were still ending our chat. Hannah was ver personable and efficient, taking... See more

Rated 5 out of 5 stars

Spoke with Harlie over the phone today she sorted it all out , very professional always asking if I understood the fancy words & taking her time to ensure I was happy with everything . It only took 5... See more

Rated 4 out of 5 stars

I had an insurance renewal quote through that I wasn't comfortable with, but Harlie called, discussed with me, understood my business needs and situation, and agreed with a policy and premium that we... See more

Rated 3 out of 5 stars

I attempted to renew on line but that failed to unknown reasons, so had to call knowing that all the legal bits had to be read to me. Dreading it I plunged in. However, the experience was wholly emo... See more

Rated 5 out of 5 stars

Qdos make the process of selecting suitable business insurance as straight forward and simple as possible. Their products and reputation are excellent and give us the reassurance that our needs a... See more

Company replied

Rated 5 out of 5 stars

I've been with Qdos for 6 years now. Taking policies and renewal process have been always easy and everytime I've needed to contact people, staff have been very supportive. Recently, I needed to... See more

Company replied

Rated 5 out of 5 stars

I have several policies with QDOS. I needed some specific help with a contract and my account manager Harlie was quick to call and help me identify the right team. She passed me on to Emily the con... See more

Company replied

Rated 5 out of 5 stars

I've been a loyal QDOS customer for many years, thanks to the outstanding service provided by the team. A special shoutout to Rebecca Hull for ensuring my renewal process went seamlessly today. Thanks... See more

Company replied

Rated 5 out of 5 stars

Rebecca Hull @ Qdos has been fantastic since day 1. Always quick to email back with an answer to my questions and queries. Would 100% recommend using Qdos for your insurance needs for this reason alon... See more

Company replied

Rated 5 out of 5 stars

I received excellent service from both Harlie and Joanne. I was going to cancel my policy due to retiring but, first of all, Joanne sent an email advising to look again on their website and mentioned... See more

Company replied

Rated 5 out of 5 stars

Sorted out my business insurance today with QDOS, how simple was that and not a bad price. Fantastic service from Harlie who responded to my emails and questions in an extremely professional and helpf... See more

Company replied

Rated 5 out of 5 stars

absolutely ,,a first class help ,in every way possible harlie ,, I can't thank you enough for your time ,and expertise dealing with my call today, finest wishes ,hugh wilson

Company replied

Rated 5 out of 5 stars

Harlie was great. I needed some urgent paperwork done and she went the extra mile after the automated system failed to send the emails. Manually downloaded the paperwork and everything is now sorted... See more

Company replied

Rated 5 out of 5 stars

Always quick and efficient dealing with Qdos! I've been with them for a number of years now and they have been excellent. Rebecca Hull recently assisted me with a change to my policy details and was v... See more

Company replied

Rated 5 out of 5 stars

Harlie is always very efficient in responding to my queries and always responds very quickly. Harlie always puts in the extra effort to make sure my queries are answered and look to try to give a... See more

Company replied

Rated 5 out of 5 stars

The account settings on the website are a bit sparce, but I messaged support and connected to a human in less than 30 secs. They were super quick, super friendly, and able to help me with everything I... See more

Company replied

Rated 5 out of 5 stars

QDOS have provide me insurance for past 5+ years and always been helpful with questions and clarification. Only once have I had to use them and that was a group communication not a claim. Efficient se... See more

Company replied

Rated 5 out of 5 stars

I had problems setting up a policy online. Received excellent online chat support from Harlie. Also got through on the phone to resolve the issue later on without any wait. Can't fault the service... See more

Company replied

Rated 5 out of 5 stars

I had a specific question to ask the insurer regarding the cover as requested by one of the companies I would be providing my services to. I got to speak to an actual person - Harlie - who was able... See more

Company replied

Rated 5 out of 5 stars

Rebecca Hull answered my telephone call and was extremely friendly and pleasant in dealing with my renewal. She was very helpful and the process was super easy.

Company replied

Rated 5 out of 5 stars

Had the pleasure dealing with Kaisey Higgott today regarding business insurance. Kaisey was very helpful, knowledgeable and excellent at explaining things. To top things of, she got me a great pri... See more

Company replied

Rated 5 out of 5 stars

I spoke with Chloe Smith, and she was super helpful and sharp; she sorted insurance out over a 15-minute call. Very productive and transparent.

Company replied

Rated 5 out of 5 stars

Harlie made the whole process of purchasing tax enquiry insurance fast and hassle free. Great, friendly customer service. Thank you!

Company replied

Rated 5 out of 5 stars

Great help in explaining the difference in policies and options as a first time customer sorting anything like this, spoke with Harlie who was very helpful and took me through each step.

Company replied

Rated 5 out of 5 stars

Always a great service from QDOS and Harlie helped make the renewal a really easy process, thanks again! Highly recommended for contractors.

Company replied

Rated 5 out of 5 stars

Excellent service from Harlie. When investigating a query about my policy she spotted a more general issue about my coverage and had it resolved within a few hours.

Rated 5 out of 5 stars

I've used QDOS for various insurance policies to cover my contract business over the years. I've always found them really helpful and professional. I've recently closed my company after many years,... See more

Company replied

Rated 5 out of 5 stars

Harlie is an excellent communicator, and she is in command of her brief. Clear in explanations. Wants to do the best for you. You will go far!!

Company replied

Rated 5 out of 5 stars

Harlie made it easy, made sure the insurance matched my work and explained everything including other services offered with no pressure, and the quote was reasonable.

Company replied

Rated 5 out of 5 stars

Harlie McKeown called to remind me about my business insurance. I was able to complete the purchase with her and it was all very efficient. Thank you.

Company replied

Rated 5 out of 5 stars

Great Help from Harlie regarding my policy, helped me out with all queries and managed to save me some money in the process!

Company replied

Rated 5 out of 5 stars

Spoke to Harlie today to resolve some questions about cover. All of my questions were answered quickly and thoroughly in a friendly manner

Company replied

Rated 5 out of 5 stars

Harlie at QDOS was excellent - and guided me through the IR35 Review options and then the quotes for public+employer’s liability and professional indemnity insurance. She was really quick and insightf... See more

Company replied

Rated 5 out of 5 stars

Just done my qdos insurance with Harlie McKeown she was very helpful to tell me Everything I needed would recommend

Company replied

Rated 5 out of 5 stars

Probably the best chat experience ever. Sorted within about 30 seconds. Harlie was great. Thanks

Company replied

Rated 5 out of 5 stars

Responsive and knowledgeable agent using the chat service. Very helpful in guiding me through the options. Easy process to select service and complete transaction

Company replied

Rated 5 out of 5 stars

I spoke with Chloe Smith and she was very polite, professional and helpful. She made the whole process very simple and easy to do.

Company replied

Rated 5 out of 5 stars

Always great service with QDOS. I amended my policies today and Harlie double checked everything to ensure my new/amended cover was what my company needed. Thank you Harlie and the QDOS team

Company replied

Rated 4 out of 5 stars

Harlie helped me understand the difference between the status review and the contract review, she was very helpful

Company replied

Rated 5 out of 5 stars

Team are always at hand and provide immediate great service and follow up

Rated 5 out of 5 stars

Good experience with them. Thorough, professional and adaptable to my needs. Harlie Mckeown is a credit to the company.

Company replied

Rated 5 out of 5 stars

Holly who processed my application was simply amazing Clear, conscise , knowledgeable and very personable

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Company details

Written by the company

Contractor insurance at competitive premiums from self-employed contractor and IR35 legislation specialists, Qdos Contractor. Instant Online Quotes


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

116 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Harlie McKeown

Harlie McKeown was very efficient in dealing with my renewal.

January 16, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback! I will be sure to pass your feedback onto Harlie.

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Harlie is an excellent communicator

Harlie is an excellent communicator, and she is in command of her brief. Clear in explanations. Wants to do the best for you. You will go far!!

January 24, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for much for your feedback, I will be sure to pass on your comments to Harlie!

Thanks for taking the time to leave her with feedback :)

Kind regards,
Qdos Customer Services Team

Rated 5 out of 5 stars

Always a great service from QDOS and…

Always a great service from QDOS and Harlie helped make the renewal a really easy process, thanks again! Highly recommended for contractors.

January 17, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback and renewing with us again! I'll be sure to pass on your feedback to Harlie too.

Many thanks
Qdos Customer Services team

Rated 5 out of 5 stars

Excellent Customer Service

I spoke with Chloe Smith, and she was super helpful and sharp; she sorted insurance out over a 15-minute call. Very productive and transparent.

January 2, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback, I will be sure to pass on your comments to Chloe!

Kind regards
Qdos Customer Services Team

Rated 5 out of 5 stars

Confident Advice Given

Harlie was well paced and professional and creative in the options proposed

December 11, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your 5 star rating! I'll make sure Harlie gets your feedback.

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Excellent support

I had problems setting up a policy online. Received excellent online chat support from Harlie. Also got through on the phone to resolve the issue later on without any wait. Can't fault the service at all.

December 6, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Glad to hear it! I will pass on your feedback to Harlie.

Thank you for taking the time to leave us some feedback, we appreciate it!

Many thanks,
Qdos Customer Services Team

Rated 5 out of 5 stars

Delightful, human support.

The account settings on the website are a bit sparce, but I messaged support and connected to a human in less than 30 secs. They were super quick, super friendly, and able to help me with everything I asked!

November 29, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Sorry to hear you couldn't find what you needed on your online account.

Glad to hear we helped you via our online chat quickly, we work hard to make sure our customers dont have to wait around to get an answer!

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

I spoke with Chloe Smith and she was…

I spoke with Chloe Smith and she was very polite, professional and helpful.
She made the whole process very simple and easy to do.

November 25, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback! Glad to hear Chloe was able to help. I will pass on your feedback to her.

Many thanks,
Qdos Customer Services Team

Rated 5 out of 5 stars

Price and Support from staff was…

Price and Support from staff was excellent

November 20, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Just what we like to hear! Our teams work hard to ensure we provide an excellent service to our customers, so thank you for recognizing this!

Many thanks,
Qdos Customer Services Team

Rated 5 out of 5 stars

Loyal QDOS customer for many years - thank you

I've been a loyal QDOS customer for many years, thanks to the outstanding service provided by the team. A special shoutout to Rebecca Hull for ensuring my renewal process went seamlessly today. Thanks again, and wishing you all a fantastic day!"

November 18, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you so much for your 5 star rating and feedback! We really appreciate your continued business, it means a lot to us.

I will be sure to pass on your feedback to Rebecca too.

Many thanks,
Qdos Customer Services Team

Rated 5 out of 5 stars

Responsive and knowledgeable agent…

Responsive and knowledgeable agent using the chat service. Very helpful in guiding me through the options. Easy process to select service and complete transaction

November 15, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

We are happy to see that we were able to help you via our online chat! Thank you for your purchase and 5 star rating.

Many thanks,
Qdos Customer Services Team

Rated 5 out of 5 stars

Great company

Great company, fair prices, and easy work with!!

November 13, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

We are so glad to hear you are happy with our prices and you think we are a great company! Thank you very much for your feedback and 5 star rating, it means a lot to us!

Many thanks,
Qdos Customer Services Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. A pleasure to work with. Thank you so much.

November 13, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback - glad to hear we were able to help you!

Many thanks,
Qdos Customer Services Team

Rated 5 out of 5 stars

Changes to Policy via Online Chat

Harlie via the online chat - was knowledgeable and efficient in providing the advice required then actioning the required changes to our cover.

November 12, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback!

Glad to see you had a good experience with Qdos. I will be sure to pass on your feedback to Harlie.

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Very happy with Qdos

Always quick and efficient dealing with Qdos! I've been with them for a number of years now and they have been excellent. Rebecca Hull recently assisted me with a change to my policy details and was very knowledgable and guided me through the changes that were needed.

November 11, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback!

Glad to see you had a good experience with Qdos. I will be sure to pass on your feedback to Rebecca.

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Great service from QDOS

I've used QDOS for various insurance policies to cover my contract business over the years. I've always found them really helpful and professional. I've recently closed my company after many years, so had to discuss ongoing cover for possible future HMRC investigations. Danielle went through all the implications of cancelling each policy and I found her knowledge of these things very reassuring. I'd definitely have no hesitation in recommending QDOS for contractor insurance.

November 7, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your 5 star rating and feedback. Glad to hear that Danielle was able to help you!

I will be sure to pass on your comments to Danielle.

Many thanks,
Qdos Customer Services Team

Rated 5 out of 5 stars

Rebecca Hull @ Qdos has been fantastic…

Rebecca Hull @ Qdos has been fantastic since day 1. Always quick to email back with an answer to my questions and queries. Would 100% recommend using Qdos for your insurance needs for this reason alone.

November 5, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you so much for your 5 star rating and feedback! We are happy to hear that you are happy with our service and you would recommend us to others.

Please remember we reward referring customers with a £30 Amazon voucher for each successful referral. And each referred friend also receives a voucher for £20 too! Please get in touch with Rebecca if you would like more information on this.

Many thanks,
Qdos Customer Services Team

Rated 5 out of 5 stars

Harlie's Great Customer Service

Great Help from Harlie regarding my policy, helped me out with all queries and managed to save me some money in the process!

November 5, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Glad to hear that Harlie was able to help you and thank you for your 5 star rating!

Many thanks,
Qdos Customer Services Team

Rated 5 out of 5 stars

Hassle Free and Very Helpful

Very helpful, happy to answer any questions. Also, very fast responses and hassle free experience.

October 31, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback!

Many thanks,
Qdos Customer Services Team

Rated 5 out of 5 stars

Helpful, human agents make the service a pleasant and efficient experience

I had a specific question to ask the insurer regarding the cover as requested by one of the companies I would be providing my services to.

I got to speak to an actual person - Harlie - who was able to answer my question and email the contract wording to me directly that covered the specific point. I was then able to send this directly to the customer.

October 28, 2024
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Glad to hear that Harlie was able to help you and thank you for providing your feedback!

I will be sure to pass on your comments to Harlie as well.

Many thanks,
Qdos Customer Services Team

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