Qdos Contractor Reviews 116

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its quick, efficient, and hassle-free service. Many reviewers specifically commend the helpfulness, friendliness, and professionalism of the staff, highlighting their ability to answer questions clearly and concisely, and to guide them through the insurance process with ease. Consumers appreciate the personalized attention they receive, with staff members often going the extra mile to resolve issues and provide tailored solutions. People value the knowledge and expertise of the company's representatives, who are able to explain complex insurance matters in a way that is easy to understand. The responsiveness of the team is also a recurring theme, with reviewers noting the speed and efficiency with which their queries are addressed. Consumers express satisfaction with the overall customer experience, emphasizing the positive and supportive interactions they have with the company's staff.

Based on these reviews

Rated 5 out of 5 stars

I've recently been working with Harlie McKeown on the Customer Account Team resolving an email issue I had with my QDOS account. Harlie was amazing, very helpful, friendly and responsive during our in... See more

Rated 5 out of 5 stars

I was struggling online getting insurance for the first time, I was recommended Qdos. Their website was so much easier to use but I was still a little daunted. I received a phone call from Harli... See more

Rated 5 out of 5 stars

Initially dealt with via chat, Harlie was very efficient. Passed me onto a colleague who called me whilst myself and Harlie were still ending our chat. Hannah was ver personable and efficient, taking... See more

Rated 5 out of 5 stars

Spoke with Harlie over the phone today she sorted it all out , very professional always asking if I understood the fancy words & taking her time to ensure I was happy with everything . It only took 5... See more

Rated 4 out of 5 stars

I had an insurance renewal quote through that I wasn't comfortable with, but Harlie called, discussed with me, understood my business needs and situation, and agreed with a policy and premium that we... See more

Rated 3 out of 5 stars

I attempted to renew on line but that failed to unknown reasons, so had to call knowing that all the legal bits had to be read to me. Dreading it I plunged in. However, the experience was wholly emo... See more

Rated 5 out of 5 stars

Qdos make the process of selecting suitable business insurance as straight forward and simple as possible. Their products and reputation are excellent and give us the reassurance that our needs a... See more

Company replied

Rated 5 out of 5 stars

I've been with Qdos for 6 years now. Taking policies and renewal process have been always easy and everytime I've needed to contact people, staff have been very supportive. Recently, I needed to... See more

Company replied

Rated 5 out of 5 stars

I have several policies with QDOS. I needed some specific help with a contract and my account manager Harlie was quick to call and help me identify the right team. She passed me on to Emily the con... See more

Company replied

Rated 5 out of 5 stars

I've been a loyal QDOS customer for many years, thanks to the outstanding service provided by the team. A special shoutout to Rebecca Hull for ensuring my renewal process went seamlessly today. Thanks... See more

Company replied

Rated 5 out of 5 stars

Rebecca Hull @ Qdos has been fantastic since day 1. Always quick to email back with an answer to my questions and queries. Would 100% recommend using Qdos for your insurance needs for this reason alon... See more

Company replied

Rated 5 out of 5 stars

I received excellent service from both Harlie and Joanne. I was going to cancel my policy due to retiring but, first of all, Joanne sent an email advising to look again on their website and mentioned... See more

Company replied

Rated 5 out of 5 stars

Sorted out my business insurance today with QDOS, how simple was that and not a bad price. Fantastic service from Harlie who responded to my emails and questions in an extremely professional and helpf... See more

Company replied

Rated 5 out of 5 stars

absolutely ,,a first class help ,in every way possible harlie ,, I can't thank you enough for your time ,and expertise dealing with my call today, finest wishes ,hugh wilson

Company replied

Rated 5 out of 5 stars

Danielle Chester made the process of my insurance renewal an easy one. She was able to answer all my questions and condense down everything I needed to be informed of before committing to my... See more

Company replied

Rated 5 out of 5 stars

Harlie was great. I needed some urgent paperwork done and she went the extra mile after the automated system failed to send the emails. Manually downloaded the paperwork and everything is now sorted... See more

Company replied

Rated 5 out of 5 stars

Always quick and efficient dealing with Qdos! I've been with them for a number of years now and they have been excellent. Rebecca Hull recently assisted me with a change to my policy details and was v... See more

Company replied

Rated 5 out of 5 stars

Quick and efficient service. I extend my particular thanks to Emily Wright. I didn't require one of my purchased services and the company swiftly issued me a refund - without having to chase or flag t... See more

Company replied

Rated 5 out of 5 stars

Harlie is always very efficient in responding to my queries and always responds very quickly. Harlie always puts in the extra effort to make sure my queries are answered and look to try to give a... See more

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Rated 5 out of 5 stars

The account settings on the website are a bit sparce, but I messaged support and connected to a human in less than 30 secs. They were super quick, super friendly, and able to help me with everything I... See more

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Rated 5 out of 5 stars

QDOS have provide me insurance for past 5+ years and always been helpful with questions and clarification. Only once have I had to use them and that was a group communication not a claim. Efficient se... See more

Company replied

Rated 5 out of 5 stars

I had problems setting up a policy online. Received excellent online chat support from Harlie. Also got through on the phone to resolve the issue later on without any wait. Can't fault the service... See more

Company replied

Rated 5 out of 5 stars

I had a specific question to ask the insurer regarding the cover as requested by one of the companies I would be providing my services to. I got to speak to an actual person - Harlie - who was able... See more

Company replied

Rated 5 out of 5 stars

Rebecca Hull answered my telephone call and was extremely friendly and pleasant in dealing with my renewal. She was very helpful and the process was super easy.

Company replied

Rated 5 out of 5 stars

Had the pleasure dealing with Kaisey Higgott today regarding business insurance. Kaisey was very helpful, knowledgeable and excellent at explaining things. To top things of, she got me a great pri... See more

Company replied

Rated 5 out of 5 stars

I spoke with Chloe Smith, and she was super helpful and sharp; she sorted insurance out over a 15-minute call. Very productive and transparent.

Company replied

Rated 5 out of 5 stars

Harlie made the whole process of purchasing tax enquiry insurance fast and hassle free. Great, friendly customer service. Thank you!

Company replied

Rated 5 out of 5 stars

Great help in explaining the difference in policies and options as a first time customer sorting anything like this, spoke with Harlie who was very helpful and took me through each step.

Company replied

Rated 5 out of 5 stars

Always a great service from QDOS and Harlie helped make the renewal a really easy process, thanks again! Highly recommended for contractors.

Company replied

Rated 5 out of 5 stars

Excellent service from Harlie. When investigating a query about my policy she spotted a more general issue about my coverage and had it resolved within a few hours.

Rated 5 out of 5 stars

I've used QDOS for various insurance policies to cover my contract business over the years. I've always found them really helpful and professional. I've recently closed my company after many years,... See more

Company replied

Rated 5 out of 5 stars

Harlie is an excellent communicator, and she is in command of her brief. Clear in explanations. Wants to do the best for you. You will go far!!

Company replied

Rated 5 out of 5 stars

Harlie made it easy, made sure the insurance matched my work and explained everything including other services offered with no pressure, and the quote was reasonable.

Company replied

Rated 5 out of 5 stars

Harlie McKeown called to remind me about my business insurance. I was able to complete the purchase with her and it was all very efficient. Thank you.

Company replied

Rated 5 out of 5 stars

Great Help from Harlie regarding my policy, helped me out with all queries and managed to save me some money in the process!

Company replied

Rated 5 out of 5 stars

Spoke to Harlie today to resolve some questions about cover. All of my questions were answered quickly and thoroughly in a friendly manner

Company replied

Rated 5 out of 5 stars

Harlie at QDOS was excellent - and guided me through the IR35 Review options and then the quotes for public+employer’s liability and professional indemnity insurance. She was really quick and insightf... See more

Company replied

Rated 5 out of 5 stars

Just done my qdos insurance with Harlie McKeown she was very helpful to tell me Everything I needed would recommend

Company replied

Rated 5 out of 5 stars

Probably the best chat experience ever. Sorted within about 30 seconds. Harlie was great. Thanks

Company replied

Rated 5 out of 5 stars

Responsive and knowledgeable agent using the chat service. Very helpful in guiding me through the options. Easy process to select service and complete transaction

Company replied

Rated 5 out of 5 stars

I spoke with Chloe Smith and she was very polite, professional and helpful. She made the whole process very simple and easy to do.

Company replied

Rated 5 out of 5 stars

Always great service with QDOS. I amended my policies today and Harlie double checked everything to ensure my new/amended cover was what my company needed. Thank you Harlie and the QDOS team

Company replied

Rated 4 out of 5 stars

Harlie helped me understand the difference between the status review and the contract review, she was very helpful

Company replied

Rated 5 out of 5 stars

Holly who processed my application was simply amazing Clear, conscise , knowledgeable and very personable

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Company details

Written by the company

Contractor insurance at competitive premiums from self-employed contractor and IR35 legislation specialists, Qdos Contractor. Instant Online Quotes


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

116 reviews

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1-star

Replied to 75% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Customer Account Team

I've recently been working with Harlie McKeown on the Customer Account Team resolving an email issue I had with my QDOS account. Harlie was amazing, very helpful, friendly and responsive during our interaction, many thanks Harlie for all your help

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Harlie Mckeown, great service given.

I was struggling online getting insurance for the first time, I was recommended Qdos.
Their website was so much easier to use but I was still a little daunted.
I received a phone call from Harlie Mckeown to follow up my enquiry.

She was absolutely fantastic, I breifed her I would be asking really basic questions as this was all new to me. She saw me through, gave me time to think and a follow up call completed the insurance purchase.

Seldom I spend money on things like this and feel positive let alone spend time writing a review, however on this occasion the fantastic service She gave, warranted some of my time to write this.

October 3, 2025
Unprompted review
Rated 4 out of 5 stars

Business Insurance Renewal

I had an insurance renewal quote through that I wasn't comfortable with, but Harlie called, discussed with me, understood my business needs and situation, and agreed with a policy and premium that we were both happy with. - Harlie was very professional and efficient to deal with.
I've used QDOS for many years and providing they continue to understand their individual clients and business needs, I will continue to do so.

October 2, 2025
Unprompted review
Rated 3 out of 5 stars

Great employee

I attempted to renew on line but that failed to unknown reasons, so had to call knowing that all the legal bits had to be read to me. Dreading it I plunged in. However, the experience was wholly emoliated by Kaisey Higgott, who was highly professional and engaging whilst going through the turgid legal motions. Kaisey’s personal 5 stars has taken this whole review from 1 star to 3.

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly, personable & efficient

Initially dealt with via chat, Harlie was very efficient. Passed me onto a colleague who called me whilst myself and Harlie were still ending our chat. Hannah was ver personable and efficient, taking payment for a service, outlining the timelines and providing a contact email for the team who would be delivering the service. I haven't had the review yet, but everything has been efficient so far.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Excellent service from Harlie. When investigating a query about my policy she spotted a more general issue about my coverage and had it resolved within a few hours.

June 18, 2025
Unprompted review

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