Qdos Contractor Reviews 116

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's services, highlighting the helpfulness, knowledge, and efficiency of the staff. Consumers appreciate the quick responses to their questions and the ease with which their issues are resolved. People also value the clear explanations provided, ensuring they fully understand their policies and options. Many reviewers specifically mention the positive experiences they had with individual team members, who are described as friendly, professional, and going the extra mile to assist them. Consumers feel supported throughout the entire process, from initial inquiries to policy renewals and claims. The business is highly recommended for its excellent service and dedicated team.

Based on these reviews

Rated 5 out of 5 stars

I've recently been working with Harlie McKeown on the Customer Account Team resolving an email issue I had with my QDOS account. Harlie was amazing, very helpful, friendly and responsive during our in... See more

Rated 5 out of 5 stars

I was struggling online getting insurance for the first time, I was recommended Qdos. Their website was so much easier to use but I was still a little daunted. I received a phone call from Harli... See more

Rated 5 out of 5 stars

Initially dealt with via chat, Harlie was very efficient. Passed me onto a colleague who called me whilst myself and Harlie were still ending our chat. Hannah was ver personable and efficient, taking... See more

Rated 5 out of 5 stars

Spoke with Harlie over the phone today she sorted it all out , very professional always asking if I understood the fancy words & taking her time to ensure I was happy with everything . It only took 5... See more

Rated 4 out of 5 stars

I had an insurance renewal quote through that I wasn't comfortable with, but Harlie called, discussed with me, understood my business needs and situation, and agreed with a policy and premium that we... See more

Rated 3 out of 5 stars

I attempted to renew on line but that failed to unknown reasons, so had to call knowing that all the legal bits had to be read to me. Dreading it I plunged in. However, the experience was wholly emo... See more

Rated 5 out of 5 stars

Qdos make the process of selecting suitable business insurance as straight forward and simple as possible. Their products and reputation are excellent and give us the reassurance that our needs a... See more

Company replied

Rated 5 out of 5 stars

I've been with Qdos for 6 years now. Taking policies and renewal process have been always easy and everytime I've needed to contact people, staff have been very supportive. Recently, I needed to... See more

Company replied

Rated 5 out of 5 stars

I have several policies with QDOS. I needed some specific help with a contract and my account manager Harlie was quick to call and help me identify the right team. She passed me on to Emily the con... See more

Company replied

Rated 5 out of 5 stars

I've been a loyal QDOS customer for many years, thanks to the outstanding service provided by the team. A special shoutout to Rebecca Hull for ensuring my renewal process went seamlessly today. Thanks... See more

Company replied

Rated 5 out of 5 stars

Rebecca Hull @ Qdos has been fantastic since day 1. Always quick to email back with an answer to my questions and queries. Would 100% recommend using Qdos for your insurance needs for this reason alon... See more

Company replied

Rated 5 out of 5 stars

I received excellent service from both Harlie and Joanne. I was going to cancel my policy due to retiring but, first of all, Joanne sent an email advising to look again on their website and mentioned... See more

Company replied

Rated 5 out of 5 stars

Sorted out my business insurance today with QDOS, how simple was that and not a bad price. Fantastic service from Harlie who responded to my emails and questions in an extremely professional and helpf... See more

Company replied

Rated 5 out of 5 stars

absolutely ,,a first class help ,in every way possible harlie ,, I can't thank you enough for your time ,and expertise dealing with my call today, finest wishes ,hugh wilson

Company replied

Rated 5 out of 5 stars

Harlie was great. I needed some urgent paperwork done and she went the extra mile after the automated system failed to send the emails. Manually downloaded the paperwork and everything is now sorted... See more

Company replied

Rated 5 out of 5 stars

Always quick and efficient dealing with Qdos! I've been with them for a number of years now and they have been excellent. Rebecca Hull recently assisted me with a change to my policy details and was v... See more

Company replied

Rated 5 out of 5 stars

Harlie is always very efficient in responding to my queries and always responds very quickly. Harlie always puts in the extra effort to make sure my queries are answered and look to try to give a... See more

Company replied

Rated 5 out of 5 stars

The account settings on the website are a bit sparce, but I messaged support and connected to a human in less than 30 secs. They were super quick, super friendly, and able to help me with everything I... See more

Company replied

Rated 5 out of 5 stars

QDOS have provide me insurance for past 5+ years and always been helpful with questions and clarification. Only once have I had to use them and that was a group communication not a claim. Efficient se... See more

Company replied

Rated 5 out of 5 stars

I had problems setting up a policy online. Received excellent online chat support from Harlie. Also got through on the phone to resolve the issue later on without any wait. Can't fault the service... See more

Company replied

Rated 5 out of 5 stars

I had a specific question to ask the insurer regarding the cover as requested by one of the companies I would be providing my services to. I got to speak to an actual person - Harlie - who was able... See more

Company replied

Rated 5 out of 5 stars

Rebecca Hull answered my telephone call and was extremely friendly and pleasant in dealing with my renewal. She was very helpful and the process was super easy.

Company replied

Rated 5 out of 5 stars

Had the pleasure dealing with Kaisey Higgott today regarding business insurance. Kaisey was very helpful, knowledgeable and excellent at explaining things. To top things of, she got me a great pri... See more

Company replied

Rated 5 out of 5 stars

I spoke with Chloe Smith, and she was super helpful and sharp; she sorted insurance out over a 15-minute call. Very productive and transparent.

Company replied

Rated 5 out of 5 stars

Harlie made the whole process of purchasing tax enquiry insurance fast and hassle free. Great, friendly customer service. Thank you!

Company replied

Rated 5 out of 5 stars

Great help in explaining the difference in policies and options as a first time customer sorting anything like this, spoke with Harlie who was very helpful and took me through each step.

Company replied

Rated 5 out of 5 stars

Always a great service from QDOS and Harlie helped make the renewal a really easy process, thanks again! Highly recommended for contractors.

Company replied

Rated 5 out of 5 stars

Excellent service from Harlie. When investigating a query about my policy she spotted a more general issue about my coverage and had it resolved within a few hours.

Rated 5 out of 5 stars

I've used QDOS for various insurance policies to cover my contract business over the years. I've always found them really helpful and professional. I've recently closed my company after many years,... See more

Company replied

Rated 5 out of 5 stars

Harlie is an excellent communicator, and she is in command of her brief. Clear in explanations. Wants to do the best for you. You will go far!!

Company replied

Rated 5 out of 5 stars

Harlie made it easy, made sure the insurance matched my work and explained everything including other services offered with no pressure, and the quote was reasonable.

Company replied

Rated 5 out of 5 stars

Harlie McKeown called to remind me about my business insurance. I was able to complete the purchase with her and it was all very efficient. Thank you.

Company replied

Rated 5 out of 5 stars

Great Help from Harlie regarding my policy, helped me out with all queries and managed to save me some money in the process!

Company replied

Rated 5 out of 5 stars

Spoke to Harlie today to resolve some questions about cover. All of my questions were answered quickly and thoroughly in a friendly manner

Company replied

Rated 5 out of 5 stars

Harlie at QDOS was excellent - and guided me through the IR35 Review options and then the quotes for public+employer’s liability and professional indemnity insurance. She was really quick and insightf... See more

Company replied

Rated 5 out of 5 stars

Just done my qdos insurance with Harlie McKeown she was very helpful to tell me Everything I needed would recommend

Company replied

Rated 5 out of 5 stars

Probably the best chat experience ever. Sorted within about 30 seconds. Harlie was great. Thanks

Company replied

Rated 5 out of 5 stars

Responsive and knowledgeable agent using the chat service. Very helpful in guiding me through the options. Easy process to select service and complete transaction

Company replied

Rated 5 out of 5 stars

I spoke with Chloe Smith and she was very polite, professional and helpful. She made the whole process very simple and easy to do.

Company replied

Rated 5 out of 5 stars

Always great service with QDOS. I amended my policies today and Harlie double checked everything to ensure my new/amended cover was what my company needed. Thank you Harlie and the QDOS team

Company replied

Rated 4 out of 5 stars

Harlie helped me understand the difference between the status review and the contract review, she was very helpful

Company replied

Rated 5 out of 5 stars

Team are always at hand and provide immediate great service and follow up

Rated 5 out of 5 stars

Good experience with them. Thorough, professional and adaptable to my needs. Harlie Mckeown is a credit to the company.

Company replied

Rated 5 out of 5 stars

Holly who processed my application was simply amazing Clear, conscise , knowledgeable and very personable

We perform checks on reviews


Company details

Written by the company

Contractor insurance at competitive premiums from self-employed contractor and IR35 legislation specialists, Qdos Contractor. Instant Online Quotes


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

116 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Harlie at QDOS was excellent

Harlie at QDOS was excellent - and guided me through the IR35 Review options and then the quotes for public+employer’s liability and professional indemnity insurance. She was really quick and insightful and a joy to be in discussion with.

March 31, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback!

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Excellent

Excellent, quick service and very good value. Highly recommended.

March 28, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback!

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Great telephone customer experience

Rebecca Hull answered my telephone call and was extremely friendly and pleasant in dealing with my renewal. She was very helpful and the process was super easy.

March 18, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback!

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Harlie provides excellent professional service for QDOS

Harlie is always very efficient in responding to my queries and always responds very quickly.
Harlie always puts in the extra effort to make sure my queries are answered and look to try to give additional information to support where possible.
Harlie is always a pleasure to work with.

January 31, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your 5 star rating and feedback, we are glad to see Harlie has been helpful throughout and I will make sure to pass on your comments!

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

I received excellent service from both…

I received excellent service from both Harlie and Joanne. I was going to cancel my policy due to retiring but, first of all, Joanne sent an email advising to look again on their website and mentioned the possible problems if a claim is put through after I have cancelled. I thought about it and rang Qdos and spoke to Harlie explaining I had replied to Joanne's email but thought I should ring. I spoke to Harlie and explained, at length, about my business etc. She helped me through and I have renewed my insurance with them.

March 6, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your wonderful feedback! We pride ourselves on providing information to our customers so they can make an informed decision so I will pass on your feedback to Joanne and Harlie who supported you.

Thank you for renewing with us for another year!

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Harlie was Super Professional

Harlie was Super Professional! Thank you very much for the support.

March 6, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thanks you for your feedback, we will pass on your feedback to Harlie!

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Good Service from Qdos Contractor

Harlie McKeown called to remind me about my business insurance. I was able to complete the purchase with her and it was all very efficient. Thank you.

March 4, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thanks for your 5 star rating!

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Probably the best chat experience ever

Probably the best chat experience ever. Sorted within about 30 seconds. Harlie was great. Thanks

March 3, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Glad to hear it! I will be sure to pass on your feedback to Harlie!

Many Thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Great helpful staff

Great help in explaining the difference in policies and options as a first time customer sorting anything like this, spoke with Harlie who was very helpful and took me through each step.

February 28, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for taking the time to provide Harlie with feedback!

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Very helpful and professional

Very helpful and professional, thanks !

February 25, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback - glad to hear we could assist!

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Harlie was very professional in dealing…

Harlie was very professional in dealing with my inquiry and the whole experience was very pleasant.

February 13, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your 5 star rating! I will be sure to pass on your feedback to Harlie.

Many thanks,
Qdos Customer Services Team

Rated 5 out of 5 stars

Great company with very nice people

I've been with Qdos for 6 years now. Taking policies and renewal process have been always easy and everytime I've needed to contact people, staff have been very supportive.

Recently, I needed to make some changes in my policies before renewing them and my account manager, Harlie McKeown was extremely friendly and helpful, explained all the details and made the changes I had requested, very fast.

It would be my pleasure to recommend Qdos and its friendly team.

February 7, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you so much for your lovely feedback! We really value customer feedback so thank you for taking the time out of your day to write so many words.

I will be sure to pass on your feedback to Harlie!

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Harlie was absolutely fantastic in…

Harlie was absolutely fantastic in dealing with my query and sorted a policy in no time at all.

February 7, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Just what we love to see!

Thank you so much for leaving feedback on your recent experience with Harlie, and I will be sure to pass on your comments.

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Was a great help and very polite thanks…

Was a great help and very polite thanks Kaisey Higgot.

February 4, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback! I will be sure to pass your feedback onto Kaisey.

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, very polite and knowledgeable,I have been with Qdos for many years now and long may it continue.

January 28, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Just what we like to hear! Thank you for your comments and 5 stars, it means a lot!

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Harley took me through the renewal…

Harley took me through the renewal process very efficiently and made sure I was happy with everything before proceeding to payment.

January 28, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback and thank you for renewing with us! I will be sure to pass your feedback onto Harlie.

Many thanks
Qdos Customer Services Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look