Qdos Contractor Reviews 116

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's services, highlighting the helpfulness, knowledge, and efficiency of the staff. Consumers appreciate the quick responses to their questions and the ease with which their issues are resolved. People also value the clear explanations provided, ensuring they fully understand their policies and options. Many reviewers specifically mention the positive experiences they had with individual team members, who are described as friendly, professional, and going the extra mile to assist them. Consumers feel supported throughout the entire process, from initial inquiries to policy renewals and claims. The business is highly recommended for its excellent service and dedicated team.

Based on these reviews

Rated 5 out of 5 stars

I've recently been working with Harlie McKeown on the Customer Account Team resolving an email issue I had with my QDOS account. Harlie was amazing, very helpful, friendly and responsive during our in... See more

Rated 5 out of 5 stars

I was struggling online getting insurance for the first time, I was recommended Qdos. Their website was so much easier to use but I was still a little daunted. I received a phone call from Harli... See more

Rated 5 out of 5 stars

Initially dealt with via chat, Harlie was very efficient. Passed me onto a colleague who called me whilst myself and Harlie were still ending our chat. Hannah was ver personable and efficient, taking... See more

Rated 5 out of 5 stars

Spoke with Harlie over the phone today she sorted it all out , very professional always asking if I understood the fancy words & taking her time to ensure I was happy with everything . It only took 5... See more

Rated 4 out of 5 stars

I had an insurance renewal quote through that I wasn't comfortable with, but Harlie called, discussed with me, understood my business needs and situation, and agreed with a policy and premium that we... See more

Rated 3 out of 5 stars

I attempted to renew on line but that failed to unknown reasons, so had to call knowing that all the legal bits had to be read to me. Dreading it I plunged in. However, the experience was wholly emo... See more

Rated 5 out of 5 stars

Qdos make the process of selecting suitable business insurance as straight forward and simple as possible. Their products and reputation are excellent and give us the reassurance that our needs a... See more

Company replied

Rated 5 out of 5 stars

I've been with Qdos for 6 years now. Taking policies and renewal process have been always easy and everytime I've needed to contact people, staff have been very supportive. Recently, I needed to... See more

Company replied

Rated 5 out of 5 stars

I have several policies with QDOS. I needed some specific help with a contract and my account manager Harlie was quick to call and help me identify the right team. She passed me on to Emily the con... See more

Company replied

Rated 5 out of 5 stars

I've been a loyal QDOS customer for many years, thanks to the outstanding service provided by the team. A special shoutout to Rebecca Hull for ensuring my renewal process went seamlessly today. Thanks... See more

Company replied

Rated 5 out of 5 stars

Rebecca Hull @ Qdos has been fantastic since day 1. Always quick to email back with an answer to my questions and queries. Would 100% recommend using Qdos for your insurance needs for this reason alon... See more

Company replied

Rated 5 out of 5 stars

I received excellent service from both Harlie and Joanne. I was going to cancel my policy due to retiring but, first of all, Joanne sent an email advising to look again on their website and mentioned... See more

Company replied

Rated 5 out of 5 stars

Sorted out my business insurance today with QDOS, how simple was that and not a bad price. Fantastic service from Harlie who responded to my emails and questions in an extremely professional and helpf... See more

Company replied

Rated 5 out of 5 stars

absolutely ,,a first class help ,in every way possible harlie ,, I can't thank you enough for your time ,and expertise dealing with my call today, finest wishes ,hugh wilson

Company replied

Rated 5 out of 5 stars

Harlie was great. I needed some urgent paperwork done and she went the extra mile after the automated system failed to send the emails. Manually downloaded the paperwork and everything is now sorted... See more

Company replied

Rated 5 out of 5 stars

Always quick and efficient dealing with Qdos! I've been with them for a number of years now and they have been excellent. Rebecca Hull recently assisted me with a change to my policy details and was v... See more

Company replied

Rated 5 out of 5 stars

Harlie is always very efficient in responding to my queries and always responds very quickly. Harlie always puts in the extra effort to make sure my queries are answered and look to try to give a... See more

Company replied

Rated 5 out of 5 stars

The account settings on the website are a bit sparce, but I messaged support and connected to a human in less than 30 secs. They were super quick, super friendly, and able to help me with everything I... See more

Company replied

Rated 5 out of 5 stars

QDOS have provide me insurance for past 5+ years and always been helpful with questions and clarification. Only once have I had to use them and that was a group communication not a claim. Efficient se... See more

Company replied

Rated 5 out of 5 stars

I had problems setting up a policy online. Received excellent online chat support from Harlie. Also got through on the phone to resolve the issue later on without any wait. Can't fault the service... See more

Company replied

Rated 5 out of 5 stars

I had a specific question to ask the insurer regarding the cover as requested by one of the companies I would be providing my services to. I got to speak to an actual person - Harlie - who was able... See more

Company replied

Rated 5 out of 5 stars

Rebecca Hull answered my telephone call and was extremely friendly and pleasant in dealing with my renewal. She was very helpful and the process was super easy.

Company replied

Rated 5 out of 5 stars

Had the pleasure dealing with Kaisey Higgott today regarding business insurance. Kaisey was very helpful, knowledgeable and excellent at explaining things. To top things of, she got me a great pri... See more

Company replied

Rated 5 out of 5 stars

I spoke with Chloe Smith, and she was super helpful and sharp; she sorted insurance out over a 15-minute call. Very productive and transparent.

Company replied

Rated 5 out of 5 stars

Harlie made the whole process of purchasing tax enquiry insurance fast and hassle free. Great, friendly customer service. Thank you!

Company replied

Rated 5 out of 5 stars

Great help in explaining the difference in policies and options as a first time customer sorting anything like this, spoke with Harlie who was very helpful and took me through each step.

Company replied

Rated 5 out of 5 stars

Always a great service from QDOS and Harlie helped make the renewal a really easy process, thanks again! Highly recommended for contractors.

Company replied

Rated 5 out of 5 stars

Excellent service from Harlie. When investigating a query about my policy she spotted a more general issue about my coverage and had it resolved within a few hours.

Rated 5 out of 5 stars

I've used QDOS for various insurance policies to cover my contract business over the years. I've always found them really helpful and professional. I've recently closed my company after many years,... See more

Company replied

Rated 5 out of 5 stars

Harlie is an excellent communicator, and she is in command of her brief. Clear in explanations. Wants to do the best for you. You will go far!!

Company replied

Rated 5 out of 5 stars

Harlie made it easy, made sure the insurance matched my work and explained everything including other services offered with no pressure, and the quote was reasonable.

Company replied

Rated 5 out of 5 stars

Harlie McKeown called to remind me about my business insurance. I was able to complete the purchase with her and it was all very efficient. Thank you.

Company replied

Rated 5 out of 5 stars

Great Help from Harlie regarding my policy, helped me out with all queries and managed to save me some money in the process!

Company replied

Rated 5 out of 5 stars

Spoke to Harlie today to resolve some questions about cover. All of my questions were answered quickly and thoroughly in a friendly manner

Company replied

Rated 5 out of 5 stars

Harlie at QDOS was excellent - and guided me through the IR35 Review options and then the quotes for public+employer’s liability and professional indemnity insurance. She was really quick and insightf... See more

Company replied

Rated 5 out of 5 stars

Just done my qdos insurance with Harlie McKeown she was very helpful to tell me Everything I needed would recommend

Company replied

Rated 5 out of 5 stars

Probably the best chat experience ever. Sorted within about 30 seconds. Harlie was great. Thanks

Company replied

Rated 5 out of 5 stars

Responsive and knowledgeable agent using the chat service. Very helpful in guiding me through the options. Easy process to select service and complete transaction

Company replied

Rated 5 out of 5 stars

I spoke with Chloe Smith and she was very polite, professional and helpful. She made the whole process very simple and easy to do.

Company replied

Rated 5 out of 5 stars

Always great service with QDOS. I amended my policies today and Harlie double checked everything to ensure my new/amended cover was what my company needed. Thank you Harlie and the QDOS team

Company replied

Rated 4 out of 5 stars

Harlie helped me understand the difference between the status review and the contract review, she was very helpful

Company replied

Rated 5 out of 5 stars

Team are always at hand and provide immediate great service and follow up

Rated 5 out of 5 stars

Good experience with them. Thorough, professional and adaptable to my needs. Harlie Mckeown is a credit to the company.

Company replied

Rated 5 out of 5 stars

Holly who processed my application was simply amazing Clear, conscise , knowledgeable and very personable

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Company details

Written by the company

Contractor insurance at competitive premiums from self-employed contractor and IR35 legislation specialists, Qdos Contractor. Instant Online Quotes


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

116 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

stay clear

used to be pretty good. Don’t know what happened hut non-transparent pricing, complex direct debit instructions and worst of all, they ignore your contact.

Even when you email your supposed ‘account manager’ direct. They don’t even acknowledge the email.

stay well away.

June 12, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for providing us feedback on your recent experience with Qdos and I am sorry to hear that you are unhappy with us.

I can assure you this is not common practice and our teams pride themselves on how quickly we resolve customer queries and our response times are very swift. Customer feedback usually praises our transparent pricing too so I would like to look into this matter further.

I am not able to locate your Qdos account based on the feedback given on Trustpilot unfortunately. Are you able to email me directly at Ssaunt@goqdos.com using the email address registered to your Qdos Account so I can investigate this matter as a priority?

Many thanks
Stephanie
Sales & Customer Services Manager

Rated 5 out of 5 stars

Great Experience

I ended up taking out professional indemnity insurance and public liability insurance. Friendly service from Account Manager Kaisey Higgott from initial enquire to taking out the policy. Very patient as well.

June 4, 2025
Unprompted review
Rated 1 out of 5 stars

Would give them less

Would give them less. We just needed an IR35 determination and they made a very simple assessment complicated. It ultimately did not meet time critical deadlines and let everyone down. They did kindly send me a brochures every time I chased.

May 23, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Please accept our apologies for your recent experience with Qdos and the frustrations caused.

The initial delay with setting up the assessment was caused as there was uncertainty over which entity required the service and we were unable to get in touch with the 3rd party on the same day. Once this had been confirmed we proceeded to set up the account the next working day.

I can see that this has now been resolved and you communicated with the Manager regarding your feedback.

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Had the pleasure dealing with Kaisey…

Had the pleasure dealing with Kaisey Higgott today regarding business insurance.
Kaisey was very helpful, knowledgeable and excellent at explaining things.
To top things of, she got me a great price.

Thanks :-)

May 23, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you so much for your feedback! Glad to hear Kaisey was able to assist you.

Kind regards
Qdos Customer Services Team

Rated 5 out of 5 stars

absolutely ,,a first class help ,in…

absolutely ,,a first class help ,in every way possible harlie ,, I can't thank you enough for your time ,and expertise dealing with my call today, finest wishes ,hugh wilson

May 15, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for taking the time to provide us with feedback! I will be sure to pass this feedback onto Harlie!
Many thanks
Qdos Customer Services Team

Rated 1 out of 5 stars

If I could give a zero star I would

If I could give a zero star I would, my husband has been trying to get his money since October 2024 it is now May 25 and he was told his money would be transferred within 60 days, the accident wasn’t his fault and the driver at fault admitted liability straight away. Was told 3 weeks ago transfer by bacs would be 3-5 working days and still waiting 3 weeks later, a few times our car has been booked in to get repaired and had to cancel due to being told we would receive payment and then not receiving it. Everytime he has phoned which has been pretty much everyday he has been told some petty excuse. AVOID AVOID AVOID

May 14, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Hi Pamela,

We’re sorry to hear about your experience, but it seems you may have the wrong company, as we cannot find any details matching your name on our system.

We specialise in business insurance, and it’s possible your review may be intended for a different company with a similar name.

We’re happy to help clarify anything about our services if needed – feel free to reach out to us directly on freelancer@goqdos.com.

Best regards,
Qdos Customer Service Team

Rated 5 out of 5 stars

Good experience with them

Good experience with them. Thorough, professional and adaptable to my needs. Harlie Mckeown is a credit to the company.

May 6, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback!

Kind regards
Qdos Customer Services Team

Rated 5 out of 5 stars

Harlie

Harlie made it easy, made sure the insurance matched my work and explained everything including other services offered with no pressure, and the quote was reasonable.

April 24, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback!

Kind regards
Qdos Customer Services Team

Rated 5 out of 5 stars

Spoke to Harlie today to resolve some…

Spoke to Harlie today to resolve some questions about cover. All of my questions were answered quickly and thoroughly in a friendly manner

April 24, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback!

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Great insurance but also access to expert help

I have several policies with QDOS.
I needed some specific help with a contract and my account manager Harlie was quick to call and help me identify the right team. She passed me on to Emily the contracts specialist who had resolved my query within the day allowing me to sign my contract and get to work. Great service.

April 23, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback! I will pass on your comments to Harlie.

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Always great service with QDOS

Always great service with QDOS. I amended my policies today and Harlie double checked everything to ensure my new/amended cover was what my company needed.
Thank you Harlie and the QDOS team

April 23, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback!

Many thanks
Qdos Customer Services Team

Rated 4 out of 5 stars

Assistance provided

Harlie helped me understand the difference between the status review and the contract review, she was very helpful

April 15, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback!

Many thanks
Qdos Customer Services Team

Rated 1 out of 5 stars

Misleading

I initially clicked through to get a quote for Employers’ Liability Insurance, but during the process, I was presented with a list of what appeared to be add-ons to that policy.

Assuming these were optional extras linked to Employers’ Liability, I proceeded — however, it now seems I’ve actually been sold two separate products, but not the Employers’ Liability Insurance I originally requested. After explaining this to the consultant, I received a call where I was told "You cannot buy Employers Liability Insurance, without buying Public Liability Insurance" which is completely false and very mis-leading, luckily I had spoken to SimplyBusiness earlier on in the day and knew a bit more about insurance, which when I asked the sales person about, she said that "policies change all the time".

I mean, be very careful with them. First they will sell you the products they want to sell you, then they will lie to sell you more products....

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, quick answering phones and sorted my query quickly

April 8, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback!

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Great products from a trusted partner

Qdos make the process of selecting suitable business insurance as straight forward and simple as possible.

Their products and reputation are excellent and give us the reassurance that our needs are met. Which at a time where our leaders have made doing business far more difficult than it needs to be, it is nice to know that there are suppliers like Qdos we can still rely on.

Harlie McKeown provided additional help that made the renewal process run smoothly.

April 4, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback! I will pass on your feedback to Harlie.

Many thanks
Qdos Customer Services Team

Rated 5 out of 5 stars

Contractor insurance made easy

Sorted out my business insurance today with QDOS, how simple was that and not a bad price. Fantastic service from Harlie who responded to my emails and questions in an extremely professional and helpful manner. As I had a few issues completing the online application due to the nature of my business she called me and took me through the process step by step answering my questions in a way that even I could understand. A simple, easy process made all the better with fantastic attentive staff. Would highly recommend this company.

April 1, 2025
Unprompted review
Qdos Contractor logo

Reply from Qdos Contractor

Thank you for your feedback!

Many thanks
Qdos Customer Services Team

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