What started as a good idea and well-made product has just been getting worse. The increasing number of negative reviews says it all. When your card expires, there’s no automatic replacement and... See more
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Possibly the biggest joke of a company in history. Please do some research before even considering going anywhere near them. They lie, change terms with no notice, backdate rules. They also cen... See more
Impossible to get your money out and dishonest way they treat customers. Not FSCS approved so your money is at risk, EMIs like Modulr are not safe so your fiat / £GBP is at risk. Terrible way they... See more
I have been an og member of the plutus shop for many years. Rising through the ranks I have attained a great status. I have gone to many of the plutus club get together and have met the highest member... See more
Company replied
Company details
Written by the company
Plutus is a cutting-edge finance app that lets you manage/convert/spend both crypto and fiat from the same banking-like dashboard.
Contact info
Heathman's Rd, Fulham, SW6 4TJ, London, United Kingdom
- info@plutus.it
- plutus.it
You should know
1.8
Poor
2K reviews
Replied to 74% of negative reviews
Typically replies within 1 month
Used to be good
Plutus started as very interesting and useful service, but has since gone 100 % down the drain. Stay clear!
January 1, 2025
Unprompted review
Reply from Plutus.it
Hello,
Plutus was introduced in 2015 and has continuously evolved to meet the demands of changing technology and regulation. Our product now delivers a fully compliant rewards card experience designed to scale to millions of users while remaining sustainable.
As part of this journey, we’ve upgraded the platform to focus on practical, real-world benefits that provide everyday value, not speculation. We will continue to refine features based on customer feedback and prioritise practical, everyday utility to provide savings.
At Plutus, our primary goal is to create a fair, rewarding, and sustainable ecosystem for all our customers. We understand that adjustments can be challenging, but every decision is guided by data and aimed at strengthening the overall business and ecosystem.
We urge all customers to review our official communications. While we understand that some expectations may have been misaligned, the distinction between in-app rewards and prohibited third-party use has been clearly outlined since our 2015 whitepaper, legacy terms, and throughout our marketing content.
If you're experiencing any technical issues or need help clarifying something, we're here to support you. We take real concerns seriously and are committed to resolving them. At the same time, we take false claims seriously, so if something doesn’t seem right with your account, please reach out to our support team so we can investigate and resolve it properly.
Whitepaper Community Votes:
- July 2024: https://www.plutus.it/blog/plutus-white-paper-2024-vote-results
- April 2025: https://www.plutus.it/blog/new-era-for-stackers-upgrade-to-rare-plu
Terms Update (+30 days notice):
- 2024: T&C Email sent 3rd Sept 2025
- 2025: T&C Email sent on 5th Feb 2025
You cant even verify your id stupid app
April 26, 2025
Unprompted review
Reply from Plutus.it
Hi Cartier,
Thank you for reporting this.
Please update to the latest app version. If this continues, try reinstalling the app, switching networks, clearing cache, or restarting your device.
If you're still experiencing this, please reach out to our Support Team for assistance; we're here to help.
Steer well clear!
A truly appalling company, one of the worst financial services companies I've had to deal with. Put account into 'sleep mode' with no warning and took all my accrued PLU. After months eventually got the cash back that was in the account but they ignored emails for months and this only happened when complaint escalated to the FOS.
April 24, 2025
Unprompted review
Crypto scam stay clear
I would advise users to look elsewhere if planning on investing in crypto. They’ve repeatedly moved the goalposts on this project and screw over years long loyal customers.
April 23, 2025
Unprompted review
They are brilliant...up to mid 2024
They are brilliant...up to mid 2024. Then it all went downhill. Promised feature are forever "Coming Soon" or launched but are as useful as a chocolate teapot. The CEO always deem and treat customers like idiots, saying customers are misusing the product. The crypto, PLU are going down in value quicker than Donald Trump could crash the share market. Stay away from Plutus for your own sanity. Don't get involved.
January 1, 2025
Unprompted review
3 years of in-transparency and fraud
I've been a customer of Plutus since 2022. Their business model is cashback in their own cryptocurrency PLU. Over the last 3 years, I witnessed multiple shady tactics close to fraud from this company. From punishing people for transferring their earned cashback to Metamask by suspending their account, over changing terms and conditions daily and even retrospectively, to introducing a 33% fee for payouts which have to be paid in fiat. Then they advertise a way to have free payouts, where once again the terms are changed multiple times to ensure nobody is actually eligible anymore. The customer service is horrible, doesn't respond for weeks. Even in urgent matters where my account was locked it took them 3 weeks to unlock it, while they still charged the subscription fee for it. The "community votes" look nice but don't exist and are simply faked. There already are multiple lawsuits going on against them, and multiple were lost already. Absolutely stay away from this.
April 24, 2025
Unprompted review
Reply from Plutus.it
Hello there,
Thank you for the feedback.
We would like to address recurring misinformation about Free Payouts or our services. While we understand your disappointment, it is important to distinguish facts:
- Over 2 million PLU has been distributed completely free as a gesture of goodwill and remain live.
- We've also provided customers with 1M+ PLU rewards as a promo-refund for 6-month subscriptions.
- Free Payouts were only given to customers who met clear eligibility criteria at the company’s discretion.
- These criteria and outcomes were communicated transparently via multiple grouped emails.
- All related support tickets have been individually reviewed and responded to in detail.
Please note: Free Payout is optional and not guaranteed. As a business offering services from just £/€6.99 a month, we follow a model similar to other subscription platforms that provide premium features or perks at an additional cost.
For full transparency, please refer to these official resources:
Plutus Support on Free Payouts (April 2024):
https://x.com/Plutus_Support/status/1914070356983468504
Clarification from Support (March 2024):
https://x.com/Plutus_Support/status/1897354657111941457
Initial Payout Announcement (March 2024):
https://x.com/Plutus_Support/status/1895576488801366109
PLU Payout Guide & Eligibility:
https://www.plutus.it/blog/your-guide-to-plu-payouts-simplified#:~:text=Who%20is%20eligible%20for%20New%20Reward%20Level%20Benefits%2C%20including%20Free%20Payouts%3F
We welcome constructive feedback and valid concerns through various communication channels. However, false accusations not only mislead others but also harm our customers. Therefore, we urge you to read the official documents and clarifications.
Please see our video clarifying misconceptions:
https://x.com/plutus/status/1903151476702126586
If you have any genuine concerns or unresolved matters, please don't hesitate to contact our support team here: https://support.plutus.it/hc/en-us/requests/new
We’re here to assist you and ensure your experience is as smooth as possible.
Plutus Team
Don't waste your time thinking you can…
Don't waste your time thinking you can make extra money here.
Just go with the "simple change inc". They are very easy to deal with and they pay withdrawal promptly.
April 17, 2025
Unprompted review
Not to be trusted.
Not to be trusted. I think this company has had its time! People have lost thousands. They are incapable of making up their minds for the direction they want their business to go. Everything went downhill after they announced difficulty adjustment and then decided to bin it off. They act like a FRESH FRESH FRESH startup and forget people do actually use this, you can’t keep damaging peoples trust like this constantly changing the way their offering works.
April 17, 2025
Unprompted review
PLUTUS
Unfortunately, my experience with Plutus has been very negative. At first, everything looked promising — a payment card with cashback in the form of PLU cryptocurrency and a straightforward subscription model. However, during my usage, the rules were changed multiple times, and the actual benefits were significantly reduced.
In order to withdraw the earned cashback, they suddenly introduced a requirement to purchase and deposit additional PLU tokens to upgrade your tier. This change was applied retroactively, after I had already used the card and accumulated cashback.
Moreover, the terms for tiers and rewards were adjusted repeatedly, which clearly affected the price of PLU — mostly to the users' disadvantage.
One more frustrating aspect is that once you top up your Plutus card, you are not allowed to transfer the funds back or withdraw them — the only way to access your own money is by spending it directly with the card.
The final straw was when my PLU withdrawal was canceled, and when I mentioned this issue on their official Discord, I was banned for simply raising the topic.
A lack of transparency, constantly shifting rules, and censorship of criticism make this a very unprofessional service in my opinion. I cannot recommend it.
April 17, 2025
Unprompted review
Plutus is following the wrong path. Same path took by Crypto.com! Final destination is Disgrace.
I'm in the Crypto scene since 2017, I've seen many companies going under for unlawful actions and wrong decisions, like Celsius, Crypto.com, FTX and others.
Plutus started well, but since their 2024's whitepaper things are going from bad to worst.
In the last 3 years they modified the rules for rewards a few times, charged insane fees to withdraw and didn't give the community much choice other than lose money!
Now they want to create a new token, because their original token PLU is losing value day after day.
When I joined the community the token used to oscillate from 8 to 20 dolars each, today it's valued below 1 dolar.
I'm sure they made a sh*tload of money in this process of controled implosion of the PLU token, total manipulation.
They're basically stealing puchased power from their clients.
Total Scam!
The governance and management of Plutus is a joke! Totally disrespectful with they clients.
PS.: Just got my account suspended today, weirdly and suspiciously enough, my account was blocked just a few days ago, after I voted against the release of a new token called PLU Rare, that would decimate the value of their original token PLU.
I fell ashemed of investing £2500+ in this company.
I don't really care about losing money or purchased power, after all I only invest money that I'm ok losing. But I do care about not been respected by a company or supplier.
Plutus don't give a damm about their clients.
Money grabbers.
April 16, 2025
Unprompted review
scam.....!
April 15, 2025
Unprompted review
Reply from Plutus.it
Hi,
I’d like to clarify that Plutus has been actively delivering innovative financial solutions for nearly a decade. With a dedicated team of 60+ employees and a growing community of over 125,000 customers, we are committed to providing real value to our users.
We take unfounded claims like these seriously, as they do not reflect the experience of the vast majority of our customers and the services we provide. If there’s been any misunderstanding or specific concern about your account, please don’t hesitate to reach out to our support team so we can address it promptly.
Don't work with them
Can plutus explain that: on 5th April i was charge amount of money by company which I have prof of payments then on 7th April same thing happen but then I don't have prof of payment like was not me. My account did go negative balance because of it. Plutus did answer to me saying don't worry first transaction was decline that's why was charge another one. So can you explain how decline transaction show on statement as was charge not pending but show as was charge and also after that my account did go to negative balance if was decline there is no way to go negative balance ?? Did I miss something. That's clear show how bad is Plutus.
April 14, 2025
Unprompted review
Account suspended again within the…
Account suspended again within the space of two weeks. Last time I emailed support asking how to fix, they just unsuspended the account. Now two weeks later it's suspended again holding my funds. Unreliable service, do not use.
April 14, 2025
Unprompted review
Reply from Plutus.it
Hi,
As a financial services provider, we prioritise compliance and adhere to high standards of practice in alignment with regulations set forth by the Financial Conduct Authority (FCA). Our operations are supported by Modulr, an FCA-regulated entity, ensuring that we maintain the highest levels of security and compliance in our services. If you believe there has been a mistake, please contact support and we’ll investigate further.
Very nice support and always there to…
Very nice support and always there to help you
April 13, 2025
Unprompted review
Reply from Plutus.it
Hi, Thank you! We're so glad to hear our support team was there when you needed them. We’re always here to help!
Cant log into the account anymore as…
Cant log into the account anymore as their bad 2 step verification system is not worth it. Difficult to reach them too. Feel free to keep my 3 euros inside the account.
NEVER AGAIN BUSINESS WITH YOU
April 13, 2025
Unprompted review
Reply from Plutus.it
Hi Nick!
I understand you're encountering issues with your 2FA code. To resolve this, I recommend the following steps:
Update Your Authy Code: Access the Settings section on the Plutus account website. Here, you can update your Authy code.
Authy Troubleshooting Guide: Consult this guide for detailed instructions on addressing code issues, especially if the code is showing as expired.
2FA Reset Option: If these steps don't resolve the issue, we can initiate a 2FA reset on your behalf. This would require an identity verification process for your security.
If this doesn’t help, please reach out to our support team and we will happily assist you!
Denied my free payout after I was…
Denied my free payout after I was upgrading reward level like prompted via their email. Now they want me to pay a 33% fee for reward self-custody (which they advertised as one of their standout features before).
All this after having been through an endless loop of devaluation. Months after months they made policy changes to the detriment of the paying customer, devaluing rewards.
I lost so much money with Plutus it’s not even funny.
Now they want me to pay REAL money to move the rewards (that are only worth 1/10 now due to their self-destructive policy changes over the past year) I earned to my own wallet.
April 1, 2025
Unprompted review
Reply from Plutus.it
Hello there,
Thank you for the feedback.
We would like to address recurring misinformation about Free Payouts or our services. While we understand your disappointment, it is important to distinguish facts:
- Over 2 million PLU has been distributed completely free as a gesture of goodwill and remain live.
- We've also provided customers with 1M+ PLU rewards as a promo-refund for 6-month subscriptions.
- Free Payouts were only given to customers who met clear eligibility criteria at the company’s discretion.
- These criteria and outcomes were communicated transparently via multiple grouped emails.
- All related support tickets have been individually reviewed and responded to in detail.
Please note: Free Payout is optional and not guaranteed. As a business offering services from just £/€6.99 a month, we follow a model similar to other subscription platforms that provide premium features or perks at an additional cost.
For full transparency, please refer to these official resources:
Plutus Support on Free Payouts (April 2024):
https://x.com/Plutus_Support/status/1914070356983468504
Clarification from Support (March 2024):
https://x.com/Plutus_Support/status/1897354657111941457
Initial Payout Announcement (March 2024):
https://x.com/Plutus_Support/status/1895576488801366109
PLU Payout Guide & Eligibility:
https://www.plutus.it/blog/your-guide-to-plu-payouts-simplified#:~:text=Who%20is%20eligible%20for%20New%20Reward%20Level%20Benefits%2C%20including%20Free%20Payouts%3F
We welcome constructive feedback and valid concerns through various communication channels. However, false accusations not only mislead others but also harm our customers. Therefore, we urge you to read the official documents and clarifications.
Please see our video clarifying misconceptions:
https://x.com/plutus/status/1903151476702126586
If you have any genuine concerns or unresolved matters, please don't hesitate to contact our support team here: https://support.plutus.it/hc/en-us/requests/new
We’re here to assist you and ensure your experience is as smooth as possible.
Plutus Team
It was good until it wasn't.
It was good until it wasn't.
A lot of promises made only to be bait and switched. Very scammy company, stay away!
Edit: plutus are on damage control as can be seen by the dismissive and somewhat aggressive response to this review.
Constant rule changes and hoops to jump through to receive cashback "rewards" in the form of PLU, their crypto currency that they printed out of thin air that has been on a steady downwards spiral since early 2023. It's only worth what people are willing to pay for it which means to me, it is worthless.
I get it, their business model wasn't sustainable and was going to drive them into the ground however, they then got angry and took it out on loyal customers, changed their terms for the worst and made the service they provide abysmal compared to what it used to be.
Have a look at all the happy former customers on reddit r/plutus_uncensored the main plutus reddit page is heavily moderated to filter out all unhappy customers. Don't trust them.
March 31, 2025
Unprompted review
Reply from Plutus.it
Hi,
I’d like to clarify that Plutus has been actively delivering innovative financial solutions for nearly a decade. With a dedicated team of 60+ employees and a growing community of over 125,000 customers, we are committed to providing real value to our users.
We take unfounded claims like these seriously, as they do not reflect the experience of the vast majority of our customers and the services we provide. If there’s been any misunderstanding or specific concern about your account, please don’t hesitate to reach out to our support team so we can address it promptly.
Very poor and too many fakes online
Danial Daychopan the CEO of this company is a liar and a deceiver, the only thing he does well is engage in fights on twitter with his customers and harrass them for using the product the way they advertised it.
Now they also use fake accounts in Twitter and Discord to promote the project and pay ambassadors to leave good reviews on trust pilot.
Do not believe the 5* reviews it's all family members of the owners or paid ambassadors. Do not believe the positive comments on twitter, it's all fake or ambassadors as well. Everything this company does online if faking everything, even the roadmap is fake and out of 10 milestones each year only one or two are achieved and end up very different that what was announced but they need to lure people in to keep it going.
They also use shady voting systems that can be rigged and the CEO influences the voting online.
The project is disgraceful, they change the rules very often and you end up with nothing.
The only purpose of this company is to charge you a monthly subscription that you won't be able to get any benefit from. PLU payouts are rejected, gift cards have astonishing fees, you can literally get the same gift card (and even cheaper) in other providers where you don't pay a subscription and you won't have all the trouble you have with this company. Accounts suspended, source of funds, audits where you have to send receipts and many bugs that are never resolved. It's a nightmare.
Oh and they are also very poor at handling data, you have to send your very sensitive information like bank statements and personal info through typeform. The accounts aren't deleted and you keep receiving emails about Plutus, the logins and mobile numbers aren't removed either, it stays in th system forever going against the GDPR. They try to cover it up by saying they have to save data due to being a financial company but they are not a financial company, it's a lie, they are a software company.
Stay away!
April 3, 2025
Unprompted review
Scam product with no worth or utility
Scam product with no worth or utility - not worth the subscription !
April 2, 2025
Unprompted review
Reply from Plutus.it
Hi,
Plutus offers its unique reward services for a low-cost monthly plan starting at just £/€6.99. The fees for additional services help maintain a sustainable rewards ecosystem for all customers.
When considering fees for third-party payouts, remember the exceptional rewards you receive. For just £/€6.99 per month, a 33% payout fee is reasonable, as external use of rewards impacts sustainability. Even with the fee, you still get more value—for example, paying £/€6.99 plus the 33% payout fee can cover your subscription and more when PLU is used for prohibited services. We understand this, which is why a fair fee is charged to shift towards in-app use—protecting customers and creating a more sustainable rewards system for all.
For PlutusGifts, PLU was earned at a $1 rate, with brands offering 0% fees, making each PLU worth £/€10 in-app. With PlutusGifts, swapping $1 rewards for a £10 gift card costing £/€5 or more is an amazing deal. Even after fees, you still pocket £/€5 to £/€2 in savings, offering unbeatable value for rewards earned at a $1 rate.
We apply the same logic to PlutusSwap—since rewards are earned at a $1 rate, bulk swapping for £/€10 emissions rate is not possible. That’s why we have limits and fees, ensuring sustainability while offering unique features like card balance top-ups, a benefit that doesn’t exist elsewhere.
Rest assured, now that the transition is complete and we have achieved fair-balanced emissions and redemptions across all key utilities, the next step is to match these rates on PlutusSwap in Q2.
Please Note: Fees support our ability to provide better features, enhance service quality, and protect sustainability, ensuring long-term value for our customers.
This project is a scam.
April 2, 2025
Unprompted review
Reply from Plutus.it
Hi,
I’d like to clarify that Plutus has been actively delivering innovative financial solutions for nearly a decade. With a dedicated team of 60+ employees and a growing community of over 125,000 customers, we are committed to providing real value to our users.
We take unfounded claims like these seriously, as they do not reflect the experience of the vast majority of our customers and the services we provide. If there’s been any misunderstanding or specific concern about your account, please don’t hesitate to reach out to our support team so we can address it promptly.
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