Sadly the 1 star reviews are right, get out whilst you still can
Where do I begin? Years ago I actually put a good review on here for Plutus, not now. This company has changed so much the last few years, it's almost like they wanted to lose their customers. Too many changes where you are punished for not upgrading your levels, terrible communication, customer support that can't or won't answer your questions. Unfair costs and fees that pop up all the time. Presently the token price is 71 cents, and dropping every day. There is just no value in this anymore, a real shame. Thousands of people lost money through this company, not just me. Just look at the trustpilot reviews for this year, not one positive review. Not one.
And if you see a reply from Plutus after this review about "if you have any problems please contact customer support" I did, seven times this year and it was useless. It takes weeks to get a reply and wasn't helpful at all. It used to takes days and if you asked a question you would get an answer. Now it's a copy and pasted reply directing you to the FAQs which of course has the smallprint.
Somebody made money through Plutus, just not loyal customers. If you are one of the thousands who lost, you are not alone, am sending you all an air hug.
****They replied to this review***** Exactly how I thought they would. Pointless trying to contact support. So many people are taking them to court trying to get some money back. This company is so shady they have been on Coffeezilla, for anybody that doesn't know, he is an investigator of frauds, scams etc on Youtube with a massive viewership. Watch his videos and heed his warnings. This company wants to expand into the USA, how on earth can they do that with their reputation? Shameless, awful company.
Reply from Plutus.it
Hi,
Since we started in 2015, some adjustments have been necessary to improve how we work and what we offer. We understand that changes can sometimes feel overwhelming, and we want to assure you that our goal remains the same: to provide a fair, rewarding, and sustainable programme.
We’re sorry if some of the details felt unclear. Transparency is incredibly important to us, and we’re always working to ensure that the information we provide is easy to understand and readily available. If there’s any specific terms, offers, or updates you’d like us to clarify, please don’t hesitate to get in touch.
We’re currently experiencing high support volumes, and our team is working diligently to resolve each case as quickly as possible. Due to the volume, many similar inquiries have received grouped responses. However, as the transition ends, we recognise that every customer deserves a personalised response, and we’re carefully addressing each inquiry in the order it was received.
If you have a ticket and haven't received a group response, rest assured that your case has been logged and will be handled by our specialists as soon as possible. For immediate assistance with common questions, our Help Center offers solutions to many frequently asked issues.
We appreciate your understanding and patience as we work through this busy period to ensure each customer gets the attention they deserve.
PLU is designed as a utility token, earned through everyday spending and used within the Plutus app for stacking, swapping, or redeeming real-world benefits. From 2025 onward, the in-app value of PLU will be directly tied to its utilities, which currently provide a minimum tangible value of £10.
Please note the following points for clarity:
External market conditions do not reflect the true value of PLU, as they are driven by trends and do not affect your ability to use PLU within the app to redeem for the £10 tangible value offered to all our customers.
We do not influence or make recommendations regarding the external use of PLU on third-party platforms and strongly advise against it.
Our founding principle is to let people earn tokenised rewards, reflected in our marketing slogan, 'Don’t buy it, earn it.'