Zero help, many false claims and promises and it only costs money
I am a paying member for years now. Also bought PLU for more cashback.
- PLU is worth now <10% of the price I bought.
- They constantly change the rules.
- Claims are incorrect.
I asked for help, as the website did not allow me to transfer PLU for free (which they forced members to do) even though I was eligible. In 1 click, without any overview of costs whatsoever I was charged 106 euro... Waiting for weeks now; they said they would fix it and prioritise my case (#344874)
Lost my trust in them... Will notify the Financial Conduct Authority and/or Financial Ombudsman Service next week.
Reply from Plutus.it
Hello there,
Thank you for the feedback.
We would like to address recurring misinformation about Free Payouts or our services. While we understand your disappointment, it is important to distinguish facts:
- Over 2 million PLU has been distributed completely free as a gesture of goodwill and remain live.
- We've also provided customers with 1M+ PLU rewards as a promo-refund for 6-month subscriptions.
- Free Payouts were only given to customers who met clear eligibility criteria at the company’s discretion.
- These criteria and outcomes were communicated transparently via multiple grouped emails.
- All related support tickets have been individually reviewed and responded to in detail.
Please note: Free Payout is optional and not guaranteed. As a business offering services from just £/€6.99 a month, we follow a model similar to other subscription platforms that provide premium features or perks at an additional cost.
For full transparency, please refer to these official resources:
Plutus Support on Free Payouts (April 2024):
https://x.com/Plutus_Support/status/1914070356983468504
Clarification from Support (March 2024):
https://x.com/Plutus_Support/status/1897354657111941457
Initial Payout Announcement (March 2024):
https://x.com/Plutus_Support/status/1895576488801366109
PLU Payout Guide & Eligibility:
https://www.plutus.it/blog/your-guide-to-plu-payouts-simplified#:~:text=Who%20is%20eligible%20for%20New%20Reward%20Level%20Benefits%2C%20including%20Free%20Payouts%3F
We welcome constructive feedback and valid concerns through various communication channels. However, false accusations not only mislead others but also harm our customers. Therefore, we urge you to read the official documents and clarifications.
Please see our video clarifying misconceptions:
https://x.com/plutus/status/1903151476702126586
If you have any genuine concerns or unresolved matters, please don't hesitate to contact our support team here: https://support.plutus.it/hc/en-us/requests/new
We’re here to assist you and ensure your experience is as smooth as possible.
Plutus Team