KK

Hi

Thank you for reviewing GoGift. We appreciate your feedback.

Have a nice day.

Best regards
GoGift
Mirjam

Hello,

Plutus was introduced in 2015 and has continuously evolved to meet the demands of changing technology and regulation. Our product now delivers a fully compliant rewards card experience designed to scale to millions of users while remaining sustainable.

As part of this journey, we’ve upgraded the platform to focus on practical, real-world benefits that provide everyday value, not speculation. We will continue to refine features based on customer feedback and prioritise practical, everyday utility to provide savings.

At Plutus, our primary goal is to create a fair, rewarding, and sustainable ecosystem for all our customers. We understand that adjustments can be challenging, but every decision is guided by data and aimed at strengthening the overall business and ecosystem.

We urge all customers to review our official communications. While we understand that some expectations may have been misaligned, the distinction between in-app rewards and prohibited third-party use has been clearly outlined since our 2015 whitepaper, legacy terms, and throughout our marketing content.

If you're experiencing any technical issues or need help clarifying something, we're here to support you. We take real concerns seriously and are committed to resolving them. At the same time, we take false claims seriously, so if something doesn’t seem right with your account, please reach out to our support team so we can investigate and resolve it properly.

Whitepaper Community Votes:
- July 2024: https://www.plutus.it/blog/plutus-white-paper-2024-vote-results
- April 2025: https://www.plutus.it/blog/new-era-for-stackers-upgrade-to-rare-plu
Terms Update (+30 days notice):
- 2024: T&C Email sent 3rd Sept 2025
- 2025: T&C Email sent on 5th Feb 2025

Guten Tag,

vielen Dank für Dein Feedback.

Bitte entschuldige die Unannehmlichkeiten. Gerne kann ich Dir versichern, dass dies in keiner Weise unseren eigenen Serviceansprüchen genügt.

Damit wir gemeinsam das Problem lösen können, sende uns doch bitte eine E-Mail mit Deiner Bestellnummer an trustpilot@def-shop.com und habe ein wenig Geduld.

Dein DefShop Team