Pipetto Reviews 643

I bought a Pipetto 13" MacBook sleeve from the iStore in Harrogate. They're an Apple premium reseller and service provider. About a day or two after having it at home I noticed that it had a strong chemical smell. I tried to air it out with a fan but after having it for about a week the smell remains. Very disappointing. I'll be throwing it away and purchasing a Herschel sleeve (the kind I had before for an older laptop).

Pipetto quickly responded to my inquiry and resolved the issue in a professional manner even though it was a lack of knowledge on my part.

The origami device cover is unique and one of the best on the market. Tried several well known brands and there is no comparison to the origami cover in its flexibility and usability.

For as long as I’ve had an iPad I’ve use Pipetto sleeves. They are amazing - I love the way you can easily change from portrait to landscape style. I had an issue with my most recent case and the problem was sorted immediately and efficiently. Great customer service! Thank you, Anna.

Fantastic after sales service, replace iPad cover under warranty exceptional quality goods

Definitely amazing quality products and great customer service. Had problem with my purchase and the guarantee was cover straightaway and without problems. 💯 recommended❤️

Ordered and paid for iPad case as a birthday gift. Added next day delivery to ensure it arrived in time. No sign of it after 2 days so rang to find it was out of stock and all the agent good tell me was that it should not have let me purchase. So I wait 3 to 5 days for my money and the complaints department to ring.

Super quick delivery and communication. Pipetto had a great range to choose from and prices are good too. Recommended

By god what a simple and easy warranty claim process. Great model. No BS, just wanted to verify the issue, once verified I received an order confirmation with the new one being sent out. Gift. Thanks Anna.

Ordered a new iPad case to replace an identical item that I had worn out and when I checked on despatch times was told my choice was out of stock. An alternative was suggested, despatched and delivered without delay. Great cases and excellent service...recommended.

I bought iPad case from online store.
After using it for about 2 months, it got broken. Front panel got unattached from the back one.
I created warranty claim on the website. They responded with "we are sorry, and we will send you the replacement". And closed the claim.
After one month i have not received the replacement. And wrote them again.
They responded that there was some problems with logistics, and they have no same items in stock. But i can choose same model in different color. I thanked them and selected one of possible options.
But after that, they stopped responding at all. I sent several requests, but never heard back from them.

Unfortunately, "Lifetime warranty " appeared to be a fake. Really disappointed.

They were very helpful and quick when I claimed because the first shipment never arrived. Now everything is solved

Hi wasn’t sure if the lifetime guarantee for my iPad case would be accepted, but after about two and a half years use, a brand new one was sent out to me, even better than the original.

Not my first time and I am happy with every order and every case I’ve got.
Also communication is really good :)

Not impressed by Pipetto I am afraid.
I wanted to buy an iPad case and I was interested into the origami one. I wanted to see it in person so checked on Pipetto.co.uk and found a stockist in London. Went there and... they never heard of Pipetto!
I decided to order online anyways. The cover I wanted was out of stock but "delivery will take UP TO a week". That was ok for me. I placed the ordered and waited.

A week later the order was still "pending" so I called customer service to understand the actual delivery time as I needed a cover before the end of the week. I was told there was no info on the system but they would enquire and call me back. Cool.

Nobody called back so I called back the following day. I was only then informed that queries would take up to 48 hours for an answer!

At that point I decided to cancel my order for a refund and went for a different brand.

Let me be clear: all the Pipetto representatives I spoke/chatted with were very very professional and polite.

But the overall experience just did not work for me I'm afraid.

A very efficient & friendly company. They replaced my iPad cover immediately & without issue.

After a delay in delivery which was initially annoying, the response and the concern shown to put it right was superb.
Very impressed

Pipetto resolved an issue with supply of a iPad cover very quickly.

Ordered two iPad cases from website. There was a delay as one was out of stock but customer services (CS) were very helpful, shipping one and suggesting alternatives for the other. CS answered emails very quickly and were very responsive, excellent service.

A Great gift for my wife, the iPad case is perfect. Delivered on time as expected.