The Luxè Week Reviews 228

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. People highlight the phenomenal experiences during their holidays, mentioning the attentiveness and friendliness of the hosts and staff, who go above and beyond to cater to every need. Consumers also appreciate the wide range of activities, the perfect blend of relaxation and adventure, and the unforgettable luxurious escape. Customers rave about the well-organized schedule, which allows enough time to enjoy the destinations. The accommodations are beautiful, and the staff is always ready to assist. People also appreciate the opportunity to meet like-minded individuals and make lifelong friends. Overall, reviewers highly recommend this company for creating memorable and transformative experiences.

Based on these reviews

Rated 5 out of 5 stars

What a blast! I'd highly recommend this experience to anyone interested. The people you meet are just incredible. The coordinators really went all out on this given the amount of logistics and effort... See more

Rated 5 out of 5 stars

The activities were a good mix of adventure and partying! Hosts were excellent and gave a great recommendations for food and places to check out. Had so much fun and didn’t want to go home. Would defi... See more

Rated 5 out of 5 stars

This was my second trip with The Luxè Week and I truly didn’t think it could top the first time… I stand corrected! Our hosts were absolutely amazing, professional and knowledgeable. I’m already looki... See more

Rated 5 out of 5 stars

The Luxe week was a great experience! Everything was very organized and well coordinated ! Our Bali hosts were amazing, very helpful, energetic and guided us throughout the whole process. It was a gre... See more

Rated 5 out of 5 stars

My trip to Bali with TLW was just phenomenal. The staff went above and beyond for us, the itinerary will be unforgettable and last but not least, our lovely hosts Lois and Gabi were the best anyone ca... See more

Rated 5 out of 5 stars

This was the first time that I did a group tour and let me tell you I was so impressed actually more than empressed!! Luxe week was so amazing!! My host Lois was amazing, awesome, friendly, so accommo... See more

Rated 4 out of 5 stars

I want to start by giving a shoutout to my host Paco. He was amaaazing, patient, fun, and such a great human. For the itinerary itself it was well planned loved the activities and how it was not over... See more

Rated 5 out of 5 stars

Luxe Week was an amazing experience. I’ve gained lifelong friends and couldn’t be more excited about the memories we share. Though all adventures were amazing, I wish I had more details on what each w... See more

Rated 5 out of 5 stars

I went on the Bali trip this year, and overall I'd say it was one one of the best experiences of my life!! Everyone was super friendly and I made a ton of really cool life long friends. I'd high... See more

Rated 5 out of 5 stars

LUXEWEEK was the BEST way to Solo travel! I met so many lifelong friends. The hosts especially Dani were so helpful, sweet, and genuine. I plan on booking LUXEWEEK again because I had the best experi... See more

Rated 5 out of 5 stars

The Luxe Week Bali wk32 has changed my life. I do not say that lightly. As an avid traveler who’s lived, studied, and solo tripped abroad many times prior, this 7 days was a standout. From the vill... See more

Rated 5 out of 5 stars

What a whirlwind of emotions and experiences! One week is simply not enough to enjoy what Bali and the rest of Indonesia has to offer. The Luxe Week has made much of the planning easy for someone like... See more

Rated 5 out of 5 stars

Luxe week was amazing! I really enjoyed the itinerary of activities and all of the places we got to go. There were last minute changes to our villa due to some overbooking, but our host Dani was very... See more

Rated 5 out of 5 stars

If you’re considering taking this trip, It’s a must and definitely do it alone. Do not bring friends. Do not bring anyone bring a positive attitude mind and let the Luxè Week people do their thing a... See more

Rated 5 out of 5 stars

Luxe weeeek Bali! take me back! It’s going to be hard to put in words how amazing this week was! The stacked and diverse itinerary means there’s a day for all kind of people! and allows you to explore... See more

Rated 5 out of 5 stars

All the hosts are amazing, respectful, and kind people. The activities were so much fun, and the schedule provided gave everyone enough time to get ready and enjoy Bali as well in between each other.... See more

Rated 5 out of 5 stars

I feel they did an excellent job setting up a very well thought out schedule for everyone to enjoy themselves in a variety of ways. Ensured everyone was having a good time throughout the week. I would... See more

Rated 5 out of 5 stars

Excellent company. They are super organized. I went with a group of 10 friends. We had an amazing time. Our villa was beautiful and the service too. The venues, transport, company and guides were amaz... See more

Rated 5 out of 5 stars

Had a great time and the Hosts are wonderful! I would definitely recommend Luxeweek to anyone who loves meeting new people and being in a social environment. One thing that is a personal preference i... See more

Rated 5 out of 5 stars

I Went To the Luxe Week Bali with my young adult daughter… because “Who does she think she is going across the world by herself (Although accompanied by her boyfriend)!?” So I was like “No! I have to... See more

Rated 5 out of 5 stars

I think the best part about going to Bali was the people and having Luxe coordinate all the events. You can go ATVing, clubbing, and do the touristy things all by yourself. But to have 70 to a 100 p... See more

Rated 5 out of 5 stars

I had the best vacation of my life!!! Excursions, food, experiences, memories even my housemates couldn’t have been better! I had the sweetest host Lois!!! She’s amazing & can plan a party! ou... See more

Rated 5 out of 5 stars

I really had a fun time during the experience. It was really amazing and I definitely wouldn’t have been able to do something like that had not been for Luxe week. I met so many amazing people and saw... See more

Rated 5 out of 5 stars

Luxeweek trips and vacations have been an incredible experience, offering the perfect blend of adventure and peace of mind. It's wonderful to meet like-minded people and explore new destinations with... See more

Rated 5 out of 5 stars

From the moment I arrived, Luxe Week in Bali exceeded expectations. The experience was flawlessly curated, blending luxury, culture, and relaxation in the most magical way. Every detail - from... See more

Rated 5 out of 5 stars

Luxe week was a random spur of the moment decision - little did I know it would be the best of my entire life. Lois was our host, and she couldn’t have done a better job. The villas were inc... See more

Rated 5 out of 5 stars

I recently experienced Luxe Week, and it was absolutely phenomenal! From the moment I arrived, I felt like royalty. The hosts and management were exceptionally attentive and friendly, always going t... See more

Rated 5 out of 5 stars

This was not only my first group trip but also my first time out the country AND I celebrated my big 4-0. It was way more fun than I expected. I got there super early and was able to leave m... See more

Rated 5 out of 5 stars
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One of the best vacations of my life, from the fabulous hosts (shout out Christal) to the amazing strangers who became lifelong friends and to Balis magical land this is by far one of my greatest adve... See more

Rated 5 out of 5 stars

Man, what a week it was. I travel a lot and needed a break from having to plan everything. I was a little skeptical at first to book because it looked too good to be true but I'm glad I did. And... See more

Rated 5 out of 5 stars

First time in Bali with a group of people. Had a blast. Lois our host of our villa was so awesome! Always there when we needed her for any questions! Would totally recommended anyone to go to Luxe wee... See more

Rated 5 out of 5 stars

Travelled solo, left with 75 new friends. An incredible week to say the least. Shoutout to Jake, Rex, and the whole Luxe Week staff on making this a week to remember. 10/10 would recommend 🤙🏼

Rated 5 out of 5 stars

Great Bali Trip!! Birds of a feather flock together and we all had an epic luxe week. Wouldn’t have been possible with out the host with the most LOISSSSSSSSS❤️❤️❤️ round two and three already cooking... See more

Rated 5 out of 5 stars

The staff was excellent. The nightclubs and events were 10/10 lit. Most fun I had on vacation for sure. Try not to eat outside of the the lux week food. I didn’t have any issues but I heard of some in... See more

Rated 5 out of 5 stars

This was an amazing experience from beginning to end! Like nothing I have ever experienced! S/O to Andy our host and all the other hosts who ensured we all had a great time!! The excursions were on po... See more

Rated 5 out of 5 stars

Host were kind, caring, very efficient, and so much fun! People of Bali are beautiful inside and out! I was a bit older than group but was made to feel welcome and did every activity planned !! They... See more

Rated 5 out of 5 stars

I absolutely loved my luxe week experience! My host was Christal and she was fantastic the entire trip. Some of the music was not my favorite and there’s a billion steps when you go rafting but aside... See more

Rated 5 out of 5 stars

I had an incredible time in Greece with The Luxè Week. Our hosts Kieren and Mikey were THE BEST! They had great recommendations, were so helpful and overall are just amazing people. I miss them dearly... See more

Rated 5 out of 5 stars

Such an incredible experience! The itinerary was planned and executed very well. I loved all the activities and liked the schedule as well. Our hosts were very knowledgeable and helpful throughout the... See more

Rated 5 out of 5 stars

Considering this is my first travel group and first solo woman travel out of the country, i felt SAFE overall and had an amazing time with luxe week in Bali. Andy, my host, tremendous person and goes... See more

Rated 5 out of 5 stars

10/10! I loved luxe week! Honestly the best experience I have ever had. Dani was an amazing host. Very attentive and full of energy! I would definitely return to luxe week. I would even love the chanc... See more

Rated 5 out of 5 stars

First time in Bali and was great to do it with Luxe Week! Well organised, great hosts who communicated with us daily and an unforgettable trip! I have made so many new friends and already planning ano... See more

Rated 5 out of 5 stars

I had an amazing experience. My host was Christal, and I would choose her again for my next Luxe adventure. The villa was amazing, my villa mates were matched perfectly and everything was a blast. The... See more

Rated 5 out of 5 stars

I just returned from an incredible week-long retreat in Bali, and it was beyond anything I could have imagined! From the moment I arrived, the serene atmosphere and stunning surroundings put m... See more

Rated 5 out of 5 stars

Our week in Bali with LUXE Week was nothing short of unforgettable. From the moment we arrived, Dani, our primary host, set the tone with her warm energy and attention to every detail. She... See more

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Company details

  1. Travel Agency
  2. Event Management Company
  3. Event Planner

Written by the company

Join TLW for the luxury holiday experience of a lifetime! We get it, planning a trip is not for everyone. All the time spent reviewing travel blogs, trying to find the best area to stay in, figuring out what trips to do... it's all very time-consuming. Luckily for you that's where we come in! We try and test everything on your behalf ensuring that the experiences we provide really go above and beyond, making your week with us unforgettable!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

228 reviews

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Rated 5 out of 5 stars

Unforgettable week with Unforgettable people!! A+++

What a blast! I'd highly recommend this experience to anyone interested. The people you meet are just incredible. The coordinators really went all out on this given the amount of logistics and effort put into making every event go off without a hitch. Christal was an excellent host. Thank you!! A++++

August 8, 2025
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Rated 5 out of 5 stars

Luxe Week in BALI 2025

Our week in Bali with LUXE Week was nothing short of unforgettable. From the moment we arrived, Dani, our primary host, set the tone with her warm energy and attention to every detail. She went above and beyond. She personally arranging a masseuse and even an IV drip service that came directly to our villa. On top of that, she sent us incredible recommendations for hidden gems to explore, the best spots to eat during our free time and which places to go to party the night away.

Roland, our driver, made every journey feel effortless and safe. Whether it was a sunrise adventure or late-night drive back from to our villa. He kept us comfortable and entertained the whole way. He will always come to mind when I hear Pharrell's Williams song HAPPY lol

What made this trip truly exceptional wasn’t just the breathtaking activities, but the people who came from different parts of the world, to experience the week. We forged friendships that we know will last far beyond Bali. The entire LUXE Week team , Gabriela, TC, Azena, Andy, Gabrelli, and R, even tho they weren’t directly assigned to our villa, were always available to answer questions, make sure every single experience felt one-of-a-kind and make us feel welcomed.

Every adventure, from the late-night outings to the serene island escapes, was curated to perfection. The week wasn’t simply about what we did, but about the connections we created and the memories we’ll carry forever.

This week was more than a vacation—it was an experience that blended adventure, culture, and community in the most effortless way. We’re already planning our next trip back—whether it’s with LUXE Week again or simply to reunite with these amazing hosts who made Bali feel like home.

We’re already planning our return whether it’s with LUXE Week or simply a trip back to Bali to see all of these incredible hosts who made Bali feel like home. There is no doubt we will be back soon. SO big Thank you to Dani and the entire team, for giving us a trip that exceeded every expectation and that made the trip unforgettable!

Forever grateful for this experience!

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

LUXEWEEK was the BEST

LUXEWEEK was the BEST way to
Solo travel! I met so many lifelong friends. The hosts especially Dani were so helpful, sweet, and genuine. I plan on booking LUXEWEEK again because I had the best experience.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

First time in Bali and was great to do…

First time in Bali and was great to do it with Luxe Week! Well organised, great hosts who communicated with us daily and an unforgettable trip! I have made so many new friends and already planning another trip with them, so thank you so much!

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Bucket List Trip ✔️

I had an incredible time in Greece with The Luxè Week. Our hosts Kieren and Mikey were THE BEST! They had great recommendations, were so helpful and overall are just amazing people. I miss them dearly 🥲 our accommodations were breathtaking and the itinerary was everything you could ask for and more! I couldn’t have planned a better trip for myself. If you’re on the fence about booking, just DO IT! You won’t regret it.

September 3, 2025
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Rated 5 out of 5 stars

Such an incredible experience

Such an incredible experience! The itinerary was planned and executed very well. I loved all the activities and liked the schedule as well. Our hosts were very knowledgeable and helpful throughout the entire trip. This was everything I expected and more!

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

This was my second trip with The Luxè…

This was my second trip with The Luxè Week and I truly didn’t think it could top the first time… I stand corrected! Our hosts were absolutely amazing, professional and knowledgeable. I’m already looking forward to booking my next trip. 👏🏻

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

The Luxe week was a great experience!

The Luxe week was a great experience! Everything was very organized and well coordinated ! Our Bali hosts were amazing, very helpful, energetic and guided us throughout the whole process. It was a great mix of adventure, partying, and sight seeing on the agenda. I highly recommend the Luxe week for any adventurous travelers.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

So much fun!

The activities were a good mix of adventure and partying! Hosts were excellent and gave a great recommendations for food and places to check out. Had so much fun and didn’t want to go home. Would definitely be interested in booking another trip with The Luxe Week!

August 8, 2025
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Rated 5 out of 5 stars

The Luxe Week is Life Changing

The Luxe Week Bali wk32 has changed my life. I do not say that lightly. As an avid traveler who’s lived, studied, and solo tripped abroad many times prior, this 7 days was a standout.
From the villas to the other guests to the hosts, everything was executed perfectly. It was so nice to have such a fun filled and diverse itinerary. This group really knows what they’re doing. This is a trip I’ll be recommending to all of my friends back home - everyone should experience the Luxe Week Bali.
Special shoutout to Christal who took care of us every single day and was the best host ever we could have asked for.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience

I absolutely loved my luxe week experience! My host was Christal and she was fantastic the entire trip. Some of the music was not my favorite and there’s a billion steps when you go rafting but aside from that the week was perfect! If definitely do another luxe week trip!

July 18, 2025
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Rated 5 out of 5 stars

I had an amazing experience

I had an amazing experience. My host was Christal, and I would choose her again for my next Luxe adventure. The villa was amazing, my villa mates were matched perfectly and everything was a blast. The only thing I would say is having more diverse music in the clubs chosen, a lot of EDM, versus some more Hip-Hop & R&B, but the chefs were outstanding, the itinerary perfection, and I definitely will be going on another Luxe Week!

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

From the moment I arrived

From the moment I arrived, Luxe Week in Bali exceeded expectations. The experience was flawlessly curated, blending luxury, culture, and relaxation in the most magical way. Every detail - from the stunning accommodations to the thoughtfully planned excursions - was executed with care and intention.

But what truly made this trip unforgettable was our incredible host, Lois! Her warmth, friendliness, professionalism, and attention to detail elevated the entire experience. Lois went above and beyond to ensure everyone felt welcomed, cared for, and celebrated. Whether it was organizing last minute requests, sharing local insights, or simply being a radiant presence through the week, she was the heart and soul of our journey.

I wish I had known going into this week that everything took so long to get to. With that being said this trip should be at least a 10-12 day trip instead of 8 with 2 free days because there are SO many incredible things to do and see!

If you’re considering luxe week, do it - and if you’re lucky enough to have Lois as your host, you’re in for something truly special. This was more than a vacation; it was a transformative, joy filled escape I’ll never forget.

July 11, 2025
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Rated 5 out of 5 stars

First time in Bali with a group of…

First time in Bali with a group of people. Had a blast. Lois our host of our villa was so awesome! Always there when we needed her for any questions! Would totally recommended anyone to go to Luxe week! & get massage @ your villa The Best ! Thank you

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

DO IT!! A time was had!

This was not only my first group trip but also my first time out the country AND I celebrated my big 4-0.

It was way more fun than I expected. I got there super early and was able to leave my bags and head out to explore.

The personality test was the best because my roommate and I loved each other! Honestly we couldn’t tell the difference between premium and standard villas as they were all nice. Daily breakfast was good but you’re definitely gonna want more. The portion is very small but your gonna eat again as soon as you get to out the van to head to an activity.

Lois was a great host. Anything we needed from foot massages to room iv administering- she was on it! She made sure we had fun, remained safe, AND were ALWAYS accounted for.

If you’re considering it, yes DO IT. The itinerary is perfect and the team is too. Even the drivers are fun and attentive. Herry was great. Trust me when I say we can’t wait to see them again and party.

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great Bali Trip!

Great Bali Trip!! Birds of a feather flock together and we all had an epic luxe week. Wouldn’t have been possible with out the host with the most LOISSSSSSSSS❤️❤️❤️ round two and three already cooking! Thank you Lois and all the hosts! Cant wait to see you all again

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome awesome awesome is all I could say

This was the first time that I did a group tour and let me tell you I was so impressed actually more than empressed!! Luxe week was so amazing!! My host Lois was amazing, awesome, friendly, so accommodating and always there to answer our questions!! The other hosts from the other villas were amazing…Rex went out of his way as well to make us feel so welcomed!! All the excursions were way better than expected!! You should totally do luxe week because I would totally do it again and again!!

July 9, 2025
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Rated 1 out of 5 stars

Not Lux At All!

Don’t make the mistake I did!

The Luxè Week is anything but [lux]ury. First off, this trip is NOT all-inclusive with meals and drinks, despite how it’s marketed. I was told to bring $500 cash, which would “be enough,” but at the very first Welcome Party, I was shocked to be charged for drinks. That was just the beginning of a series of disappointments.

Breakfast was another letdown. We got one tiny piece of protein, a single small hash brown, and two eggs—barely enough to start your day. To make matters worse, I was charged extra for a simple glass of orange juice. This is not what I expect from a supposed luxury experience, especially with how Luxe Week advertises itself.

The Ubud day trip was extremely rushed—only about 1 hour and 15 minutes—and several people didn’t get to participate in any of the activities. If Luxe Week wants to offer these excursions, they need to coordinate better with venues and possibly secure exclusive reservations, even if it comes with an extra charge. As it stands, it feels unorganized and disappointing.

Perhaps the most shocking issue was running out of water in our “premium” villa. Multiple guests, including myself, were left unable to shower or get ready for an event at Savaya, which threw off our entire schedule. How does a luxury villa run out of water, especially when guests are getting ready for a major outing?

Security was also a real concern. One guest was harassed at the entrance of Natuna because staff didn’t believe she was part of Luxe Week. If another guest hadn’t vouched for her, who knows what would have happened? Why wasn’t a simple roster provided to security? Additionally, a family with children was booked next to a villa that got rowdy, and while security got involved, we were never notified of the situation. Better communication is desperately needed.

Overall, Luxe Week seriously missed the mark on delivering a premium, stress-free experience. If you’re looking for true luxury, look elsewhere.

May 30, 2025
Unprompted review
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Reply from The Luxè Week

Hi Frank,

Thank you for taking the time to share your feedback. We genuinely value all guest input and use it to continue improving our experiences.

Regarding the cash recommendation, we provide a general guideline based on typical guest spending patterns, but of course, individual preferences and budgets vary. In your case, the amount suggested did not account for your plans to purchase multiple bottles at premium venues, which understandably increased your spending.

We apologise for the issues you experienced with breakfast catering. Following your stay, we addressed this directly with our catering partner, who acknowledged it fell short of our standards. Your feedback played a key role in initiating changes to ensure this doesn’t happen again.

Regarding the orange juice charge, we’d like to clarify that the breakfast package includes a set menu, and any additional items (such as extra servings) may incur a charge. In this case, upon repeated requests for extra juice, the chef went out of his way to personally source more from the local market, which is why a small additional cost was applied to yourself.

As for the Ubud day trip, we agree that the time at the first stop was shorter than ideal. Unfortunately, delays from late departures and heavier-than-expected traffic meant we had to adjust timings to ensure the rest of the itinerary could be completed.

The water issue at the villa was an unfortunate situation and occurred at a particularly inconvenient time. As soon as we were made aware, we worked closely with the villa’s management team to resolve it as quickly as possible. While occasional infrastructure challenges can arise in developing regions like Bali, we always strive to provide swift solutions, and did so that same afternoon.

With regards to the villa security concern, the staff member was following protocol by asking which villa the guest belonged to, as she was unable to recall this herself. Once confirmed, she was of course welcomed in. That said, we’ve since reinforced procedures with villa management to ensure security teams have printed guest lists readily available, as they should have had that evening. We believe the term “harassed” is a strong one in this context, but we’ve taken your comments seriously and addressed them with the villa management.

Lastly, on the topic of noise, all guests are asked to acknowledge a waiver upon arrival noting that parties and loud noise are not permitted in the villas after 10pm. This is out of respect for surrounding guests and residents in this central Canggu location. We always recommend local nightlife venues for those wanting to keep the party going.

We are genuinely sorry to hear the experience didn’t meet your expectations, and we appreciate you sharing detailed feedback so we can continue to improve.

Sincerely,
The Luxe Week Team

Rated 1 out of 5 stars

Misleading, Uncomfortable, and Deeply Inappropriate Experience

Misleading, Uncomfortable, and Deeply Inappropriate Experience ———— I was assigned Natana Villa 3 through LuxeWeek for nearly $3,000, expecting a premium, relaxing experience. What I got was the complete opposite.

The villa had holes in the walls, peeling paint, and visible mold in the bathroom. It was infested with ants and lizards, making it impossible to rest or feel comfortable. The space felt dirty and neglected—a far cry from the “luxury” that was promised.

Even worse, there were disturbing images on the wall that appeared to depict enslaved people, which was extremely offensive and inappropriate. For a company marketing luxury, this was beyond shocking and unacceptable.

The included breakfast each morning was minimal and uninspired—two eggs, one slice of bacon, a quarter-sized hash brown, and a few pieces of fruit. Again, nothing about the experience felt thoughtful or premium.

I also had the chance to see several other villas during my stay—they looked nothing like mine. Those had elegant decor and a polished finish. My villa looked like it hadn’t been prepared or maintained at all.

Jake was terrible 🤮!!! To make matters worse, when I respectfully voiced my concerns, I was met with a dismissive attitude. Instead of addressing the issues directly, I was made to feel as though I was the problem. LuxeWeek implied that others on the trip had complained about me, attempting to shift blame rather than take accountability. It felt like an effort to silence valid criticism and avoid responsibility.

Also when I asked for reimbursement , I was told (by JAKE) insects are normal in a tropical environment and was blamed for not switching villas—even though I was offered another equally disappointing room. Their final offer was a $400 credit for a future stay, which I declined. I made it clear I would never book with LuxeWeek again.

This trip was meant to be a luxury getaway. Instead, I left feeling misled, disrespected, and disappointed. If you’re considering LuxeWeek, please do your research and proceed with caution. This experience was anything but luxurious.

May 22, 2025
Unprompted review
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Reply from The Luxè Week

Hi Tia,

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience during Luxe Week did not meet your expectations. While we strive to deliver a premium and memorable getaway for all of our guests, we understand that everyone’s experience is unique, and we take all concerns seriously.

To clarify, Villa Natuna 3 is one of our Premium Villas, and your assigned room was located within this premium category. The space features a beautifully designed en-suite bathroom with a mini indoor garden, offering a unique blend of nature and comfort—one of the highlights many guests appreciate. Given this open-concept layout and Bali’s tropical climate, the occasional presence of insects is natural and expected. The villa management team provides regular pest control and villa maintenance, but full exclusion in such an environment isn’t always possible.

Additionally, we shared detailed villa photos with all guests at least three weeks before the trip, including images of the available rooms, to set transparent expectations. The room you received was fully aligned with what was presented in those materials and consistent with our Premium Villa category.

Your main complaint—that your room lacked direct glass-door pool access—does not equate to false advertising. The room was fully compliant with our Premium Villa standards and in line with what you paid for. We regret that the aesthetic didn’t match what you personally envisioned, but that is not the same as being misled.

As for the artwork, we were surprised by your interpretation. The pieces in question were historical photographs of Balinese women in traditional attire—imagery that holds cultural and spiritual significance in Bali. To describe it as “offensive” or to compare it to depictions of enslavement is not only inaccurate but also disrespectful to the local culture. We urge all guests to approach cultural differences with understanding rather than judgment.

Thank you for your feedback, we understand that we were lacking in respect to breakfast. We have taken the necessary steps to make some improvements to the portion size, variety, and presentation to better align with guest expectations

Now, regarding your interaction with our team, we apologize if you felt dismissed. It was never our intention to invalidate your concerns. Our team—including Jake—aims to support guests throughout the week, and it’s unfortunate if communication left you feeling otherwise. However, this is where we must be particularly clear. You were offered the chance to view and switch to other available rooms early in your stay—an offer you ignored for several days. When you eventually chose to raise concerns, they were delivered in a highly confrontational and disrespectful manner, including shouting at our staff, which created a tense and uncomfortable environment for everyone involved.

Our team remained professional and accommodating throughout, despite being put in an extremely difficult position. We did everything possible to assist you, including extending a $400 credit as a goodwill gesture, which you explicitly declined. While we regret that the proposed resolution did not meet your expectations, we stand by the efforts made to support you during the trip.

At Luxe Week, we go above and beyond to create a memorable and premium experience for all guests. We are proud of the feedback we received from our other guests—many of whom had a wonderful time. While we regret that your stay did not reflect that same experience, we stand by the quality of our accommodations, the professionalism of our team, and the effort we put into resolving your concerns.

We genuinely regret that your trip did not reflect the Luxe Week standard experienced by so many of our guests, and we appreciate the opportunity to learn and grow from all types of feedback.

Sincerely,
The Luxe Week Team

Rated 5 out of 5 stars
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One of the best vacations of my life

One of the best vacations of my life, from the fabulous hosts (shout out Christal) to the amazing strangers who became lifelong friends and to Balis magical land this is by far one of my greatest adventures.

July 4, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look