Pcadaptersdepot Reviews 168

Ordered an ASUS laptop power supply which was described as original. Price was very good.

Was concerned having seen reviews after placing the order.

It arrived in just over 1 week with UK plug and was completely as described / expected. It is clearly an original.

Do not order from this company! I very carefully selected the correct replacement for a Lenovo adapter and was sent the wrong part with the wrong connector. I've sent them several e-mails asking for corrective action, but have received no reply. There is no telephone number to make contact. That's £19.00 down the drain.

Ordered a laptop battery for a hp and a charger for the same laptop it’s now been 4 weeks still no battery I’ve had too do loads of of emailing curriers to see what’s become of the battery still no answer from the currier company as for pc adap depot there not a uk based company there in china the adaptor is not genuine as advertised the customer service is diabolical they largely skirt around your requests and reply with a one toned response generally telling too be patient and calm companies like this should be banned from claiming to be a uk company wished id of checked the reviews in this before hand 4 weeks still nothing Stephen Chen and Sabrina no second name for reference £50 down the drain update pcadaptorsdepot have refused too give me there return address despite asking them 12 times they now just simply are offering me 10% refund in order too keep the power pack that doesn’t work what an absolute joke they are Mastercard have stated they will minus the return fee of my total refund that’s £17 for my £49 refund could take upto 60 days I wouldn’t recommend using pcadaptorsdepot there definitely not in the uk or uk based there just part of a wider china network who exploit the rules set by google and popular payment sources

Ordered a replacement laptop battery in November 2024. It took ages to come but eventually arrived. 10 months later the battery (supposedly an original HP battery) has died. Won't be buying from this website again.

Tried to cancel within minutes of ordering only to be told it had been shipped. 15 days to be delivered. Asked to return only to be told it would need to be returned to China at a cost of £34! Alternatively they offered a 10% refund and keep the item. Absolute scammers. Avoid at all costs. This business is in China, don't be fooled by the UK URL.

I ordered one power supply for an ASUS laptop which arrived in less than a week. It worked perfectly so I have no complaints so far. If it packs up within the first year, I'll post here again!

I wouldn't even give them 1 star if I had a choice. Sent the wrong adapter and in the follow up email they were properly rude, like seriously rude. So far, I've sent the adapter back to an address that doesn't show on the map. Also asked me to mark the package for less than it was worth so they could avoid paying import tax.

I would not recommend this company to anybody. I ordered an HP made replacement battery and quoted
the part number on the existing battery. What arrived did not fit, bore no HP name or part number. Since then PCAD have been very negative despite requesting a return of £36. Other websites seek more information before ordering so why dont PCAD?.

I would not use this company. I brought a replacement laptop battery from them, after taking it to a computer specialist shop for fitting they discovered it is faulty and doesn’t hold charge. They only accept returns back to China that you have to cover the cost of.

Please be aware that they sell counterfeit adapters from China. This seller is fraudulent and I think that the positive reviews are not genuine and have been paid for.

Paid £16.95 for an original Lenovo charger as advertised but received a knock-off one from China. You can easily spot that it is fake. Avoid this seller! When I asked for a refund, this is what the seller Sabrina sent to me:

Hello,

Thank you for contacting us

According to the regulations of our company, returns for non-quality problems. The customer needs to return the item to our warehouse in China（manufacture factory)and pay for the return fee. Hope you understand!

The following is the solutions we provide to you:

1. we suggest refund 10% for the order to you. You keep the item and sell it in your local store with discount price.

2. If you really want to return the package,
Please pack well within 14 working days and return the item to the following address （manufacture factory).

Name：Chen Zhimin
Street:BanTian
Door number:Bai Rui Da Building Block A Room 908 New World Industrial
City:ShenZhen
Province:Guangdong
Country:China
zip code:518033
Phone Number:0755-8255 1874/0755-2390 5781

Remark the item valued is （$1 or $10） and send So we will not be charged the customs tax, or we will refuse to receive the return package.

Please send the item back to us with tracking number which we can track it online

NOTE: FAIL TO FOLLOW THE INSTRUCTION, WILL BEAR THE CONSEQUENCE

The RMA# is (ID：Brian
Invoice number:97N05031P94691140). Please remark on the package.
Please let us know the tracking number after sending out

When we get the return package, we will arrange a refund .
Sincerely apologize for such inconvenience.

Which one did you choose? Looking forward to your reply!

Best wishes,
sabrina

Avoide this company , set me a wrong item and not taking return. THIS IS A SCAM !

I ordered a laptop battery with the same model number as the original. I repair laptops for a living so when the wrong battery arrived with a different model number I queried it. I was told that I was wrong?! I sent photos of the original battery which matched the model I ordered and a photo of the battery they sent me which was for an older model of laptop.

They refused to admit their mistake and offered me a 10% discount on another battery! I won't be ordering from them again!

Ordered 2 adapters as replacements for my gaming laptop, as they were lost when moving house.
Searching for the correct adapters was easy on the website.
Yes, the items are shipped from China, but the price was good and the contact and shipping details were constantly updated by the company. I received them within the 10 days stated on the website, they were well packaged for protection and work perfectly.

Placed an order for what was advertised as a "genuine" Bose Sound link 3 battery not realising this was not a UK based company, Item arrived from China 2 weeks later. Strangely there was a piece of black tape stuck over the Bose logo on the battery, so it's obviously counterfeit.

It does actually work but I no longer entertain anything that plugs in and charges if it isn't a genuine manufacturer item after an aftermarket Amazon procured laptop charger blew up on me and by the grace of god didn't burn my house down.

Personally I would advise you avoid this outlet as they obviously lie about what they are selling, and aren't up front about their location which makes returns nigh on impossible.

It comes from china and can take 2 weeks or more.
The adaptor described as Original Sony on the website when it arrived it is definitely not a Sony adaptor.
I am not sure i can trust this adaptor to be safe.
Beware of what you are ordering here.

I ordered an adapter from this website and whilst waiting for it to arrive read the reviews here, which weren't very positive. I was concerned my item wouldn't arrive, or would not be in the condition described.

However, my item (a 19.5v adapter) arrived as expected in good condition, and has been working (in use daily) for a month now with no issues. Communications with the company were quick and accurate, and I was happy with the service provided.

The only issue I had was with the delivery company they used (Yodel). Yodel's communication was really poor and unreliable, and the parcel arrived several days after they originally told me it would be delivered. I actually didn't mind the longer delivery time, because this item was much cheaper than it would have been from another company, but the information on delivery dates from Yodel kept changing, which was frustrating and confusing.

I wanted to return the item unused and only then discovered that the supplier is based in China, not the UK, so the item has to be returned to the address in China at my own cost since the item was not required. It was not apparent on the website that the purchase is direct from China - the website is a UK domain. Bear this in mind before ordering.

I would give no stars if possible. I ordered a charger that it said on the website would fit my laptop. It came and the plug did not fit my charging port. \i asked to send it back and they messed me around for a couple of weeks asking for photos, (which I sent 3 times). They kept saying they hadn't received them. Liars. They thn told me I had to send the charger back to China.| They are scammers and have the worst customer service ever. They offered me 10% of my payment and said I could keep the charger and sell it. I have to pay the postage to China and really I am not convinced that they would probably say they didn't receive it. Wish I had never bothered with this appalling company

Avoid this company – terrible customer service

I tried to return an adapter that didn’t fit my laptop. Instead of a smooth return process, I was bombarded with emails asking for photos of both the adapter they sent and my original one. They sent a long list of instructions just to avoid covering the return postage.

Even after I sent them a picture showing the adapter was unused and in perfect condition, they continued to hassle me. I got so annoyed that I’ve decided to just sell the adapter on eBay instead.

They’ve effectively “won,” but they’ve lost my business. I wouldn’t recommend them to anyone. I hope they go under—because they clearly don’t care about customer service.

I needed a mains adapter for my elderly HP laptop. This company's price was half that of the nearest competitor.
I was a bit glum after purchase because the announced likely delivery date was some weeks away; this was unusually bad news, because I believe current trading conditions mean that international deliveries are increasingly widely disrupted.
Happily, the device arrived 11 days after beiing ordered. It fits, and it works.
The speed and quality of their responses to emails has been shatteringly good - they've either got some great people there, or some remarkable AI. or possibly both.
Altogether a very good experience.