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Rated 5 out of 5 stars
Verified

Fantastic, I suffer severe epilepsy i sadly have multiple fits a day. With the 4800mg cbd oil, I can go weeks with no fits or anxiety about having a fit when I am going to the shops or post office. I... See more

Rated 5 out of 5 stars
Verified

customer connection so helpful n easy to talk to. iv been on CBD spray for 5 days and i truly do believe the pain in my l left leg n r hip due to PolyInflammatory Arthritis is slowly subsiding...3... See more

Rated 5 out of 5 stars

This is a godsend! I suffer with hypermobility and am trying to strengthen my muscles at the gym to support my weak joints but pain is holding me back. Deb’s was so helpful with advising an appropriat... See more

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Company details

  1. Vitamin and Supplements Store
  2. Fitness and Nutrition Service
  3. Herbalist

Information provided by various external sources

We put the users’ needs at the core of everything we do. Our aim is to help you improve your quality of life by providing the best possible products of the highest standard. We are uncompromising in our care and attention to detail. Our pharmaceutical background provides us with the knowledge and expertise necessary to make the best, purest products available.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


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Rated 5 out of 5 stars

Initially skeptical

I was skeptical at first about the product but it has definitely helped me with my joint pain. Definitely cannot fault the company for their customer service Deborah in particular has been absolutely brilliant.

August 27, 2025
Unprompted review
Rated 3 out of 5 stars

Won’t get next day delivery

Haven’t had my product yet, what a surprise another company uses DPD which is a shocking delivery company. Promised next day delivery and then I get a message saying my delivery will be next week, if I wanted it next week I’d of paid for it next week. Can’t comment on the product or anything but I honestly don’t know why companies use DPD.

April 17, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Always amazing service from Vitality…

Always amazing service from Vitality CBD. I've been buying from them for a couple of years or so. I've been really enjoying the Relax and Recover oils and I'm getting to sleep a lot easier which is massive for me, I've had sleep problems since I was a teenager. I've tried several oils now and these two are my new favourites and I would recommend them both to anyone.

I had an issue with delivery (DPD's fault, not Vitality) and they quickly sorted it out. Brilliant customer service and brilliant products.

March 26, 2025
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Rated 1 out of 5 stars

Free next day delivery is a joke

Free next day delivery is a joke. Ordered March 27th still waiting for dispatch on April 1st. Don't promise something you can't fulfill

April 1, 2025
Unprompted review
Vitality CBD logo

Reply from Vitality CBD

Hi Sue, Thanks for your comments. I called you twice this morning but there was no answer - I have also emailled you but no reply. It is very rare and extremely unfortunate that upon colection your parcel was not properly scanned by DPD. We have rectified the problem and also sent you a free gift to apologise for the wait. You should be receiving delivery tomorrow.

Rated 5 out of 5 stars

Vitality's customer service

I spoke to one of Vitality's customer advisors and she was very helpful and knowledgeable regarding my enquiries. She has a very polite telephone manner and in short, she is a credit to the team. Thanks

March 27, 2025
Unprompted review
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Rated 5 out of 5 stars
Verified

Excellent experience as always

Excellent experience as always. Easy to order from there website, if you do have any problems which are very few they will answer any questions very quickly and sort for you. The product they sell is second to none.

February 22, 2025
Rated 5 out of 5 stars
Verified

Very good product

Very good product. Prompt delivery. Very good customer service. Will certainly be purchasing this product, and perhaps others, again.

January 26, 2025
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Rated 5 out of 5 stars

I was a bit sceptical

I was a bit sceptical, at first I was sent the incorrect item but after leaving a message a lady called Deborah dealt with it efficiently and promptly saying it must've been a picking error.. balm arrived quickly and is working well helping with easing my calf pain🤞Have ordered 2 more muscle balms today

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

This is a godsend! Thank you Debs

This is a godsend! I suffer with hypermobility and am trying to strengthen my muscles at the gym to support my weak joints but pain is holding me back. Deb’s was so helpful with advising an appropriate product and dosage to suit my needs and I’ve seen a real reduction in pain. Which means I can do more training to help my condition by building muscle. She took such time and care in understanding my needs. Such a lovely experience and real results! So grateful I found this product and a salesperson that really cares about the customer and not just the sales!

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Cpd calm support

Tastes amazing, make sure you do give it a shake like it says, otherwise the taste is over powering. Slept really well with it. Debs in customer service was amazing. I’ve tried other vitality products and she suggested this one, best one yet!

February 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Amazing service and product

I got the vitality CBD calm support
I wanted something to help me wind down and fall asleep quicker. I have been taking it for a couple of weeks I feel it does help me to relax and tastes amazing, I will continue with it. Debbie at customer service was amazing at checking in with me and guided me the best way to take it, amazing service thank you.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great product and service

This is my first time trying a product like this and I have been impressed. Debs was super helpful and helped guide me when starting out. Early days but I definitely feel better and I will be carrying on with this I think.

February 4, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Super quick and good care to detail

I got their products from a retailer and have not found anything better from a competitor, so went to check online and found their shop. The shipment was super quick, and the catalog is varied. They also included extras, which made it a great value per money.

Very carefully packaged and well presented. That is my Valentines day sorted too!! Will buy again.

January 25, 2025

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