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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's pricing, often noting that it's more competitive than other retailers. The quality of the products, particularly the padel rackets, is highly regarded, with consumers expressing satisfaction with their purchases. People appreciate the wide selection of items available and the overall value for money. Consumers highlight the efficiency and speed of the delivery service, frequently mentioning timely arrivals and regular updates on their orders. The ordering process is described as straightforward and the customer service is commended for its responsiveness and helpfulness in resolving issues. The company's commitment to customer satisfaction is a recurring theme in the feedback.

Based on these reviews

Rated 5 out of 5 stars
Verified

Good prices (though beware of customs charges if in UK), and good communication with fast responses. Also was able to return one item from my order without any issues. Beware of customs. Recommend.

Rated 5 out of 5 stars

Returns are not accepted and processing time is eternal.5 weeks after return this was first accepted, but then the dealer changed his mind and now does not accept it. Absolutely unprofessional. Upd... See more

Company replied

Rated 5 out of 5 stars

The team were brilliant and the rackets they have are a fantastic quality. I did a lot of research before purchasing and these guys came up every time. I wanted something with the right weight, grip a... See more

Rated 5 out of 5 stars
Verified

The delivery was fast and simple. The price is interesting, I cannot yet judge on the quality, but I am very happy so far. Always scary to order something in an online shop with interesting price bu... See more

Rated 4 out of 5 stars
Verified

Good service, decent product, arrived from Spain to Rep of Ireland in 6 days (1 day quicker than scheduled) could track item as well which was good. Only issue is I found the handle on racket ( Starvi... See more

Rated 4 out of 5 stars
Verified

Racket is great, but the packaging got glued to the handle and damaged the grip. I got the message that it will be delivered from 9 to 13 one day and it wasn', it got delivered next day without any no... See more

Rated 5 out of 5 stars
Verified

My parcel came a few days earlier than scheduled. Only downside I will say I kept getting email repeatedly by ship cloud which was very annoying

Rated 3 out of 5 stars

**UK BUYERS BE AWARE** Racket was fine, genuine product, but the price is not worth it if you’re purchasing from the UK. This is because there are import fees as the stock is in EU (Spain) and yo... See more

Company replied

Rated 4 out of 5 stars

Great racket, however, I did not realise there would be a charge of £41-82 for the privilege. Looking at the site again, it does state that charges would be added for delivery. Hidden in plain site... See more

Rated 4 out of 5 stars
Verified

great website, lovely company and responded timely to my enquiry. I would suggest that they make their location of Spain a little more prominent, and/or they make the fact there will be customs and du... See more

Rated 5 out of 5 stars
Verified

I bought a padel racket recently and it’s great! The price was unbelievable compared to other websites and quite a few stores I went to. The delivery was quick (took about 1 week from ordering) to arr... See more

Rated 5 out of 5 stars
Verified

I'm UK based and was looking for the Head Ultralight One - some places had stock but most did not. After several unsuccessful pages on a search engine, it suggested Padel Kiwi. The racket was £50 chea... See more

Rated 5 out of 5 stars

Ordered from the US; the order was ~ $120 (2 padel rackets and balls), and the shipping cost was around $30 (Fedex). The order came on time, and I was receiving regular updates. No custom fee. I'm hap... See more

Rated 5 out of 5 stars
Verified

Very easy to order goods and very prompt with their delivery. Excellent service. Thank you

Rated 5 out of 5 stars

The ordering website was straight forward and the delivery was smooth and quick enough for our satisfaction. The racket received was in good shape thankfully in bubble wrap (despite the outermost box... See more

Rated 5 out of 5 stars

A entrega foi exemplar, telefonaram antes para verificar se eu estava em casa. But when I removed the protection, like I did with my previous rackets, Head Extreme One and Head Speed One, a big chu... See more

Rated 5 out of 5 stars
Verified

Great service and arrived with in the delivery period. Didn't have to pay any extra import charges. The racket is top quality and was a great price. Definitely will be using Padel Kiwi again.

Rated 5 out of 5 stars
Verified

Reliable no fuss operator which offers a wide selection of Paddle items at very sharp prices. They use DHL as their shipping partner. Highly recommended.

Rated 5 out of 5 stars
Verified

Great variety of products, more than decent prices,.perfect quality/price ratio and good delivery time (when they say "up to 7 days*, usualy it means 5 days.

Rated 4 out of 5 stars
Verified

My two ordered padel bats came on time. A small problem with the grip on one of them was handled immediately with an apology and a reimbursement from Padel Kiwi.

Rated 5 out of 5 stars
Verified

Thank you great shopping experience with Kiwi . Kept updated at every stage . Great rackets

Rated 4 out of 5 stars
Verified

Simple ordering system, great customer update system. My shoe box arrived smashed and better packaging would be required! Apart from that is was an overall a good experience. Update: the customer serv... See more

Company replied

Rated 5 out of 5 stars
Verified

Great racket for a great price (best price I could find), ordered Friday evening, got it Wednesday morning. And although it's a 2022 model it's great value for your money

Rated 4 out of 5 stars
Verified

With you ok. Transport with Fedex don't like.Long time and they didn't meet the delivery deadline.

Rated 5 out of 5 stars
Verified

Excellent product, great service and swift delivery. Will use again!

Rated 5 out of 5 stars
Verified

Made a great deal buying a Head Padel racket, satisfied with the speed delivery to my home country! Can't say nothing bad about it!

Rated 5 out of 5 stars
Verified

Tracking details and updates throughout the journey. Arrive earlier than expected and by far the cheapest site.

Rated 5 out of 5 stars
Verified

came 1 day early, no need to pay import taxes on a padel racket, well tracked, highly recommend (bought from the UK)

Rated 5 out of 5 stars
Verified

The padel racket I bought had some cosmetic faults and they reimbursed me part of the cost which I was very pleased with.

Rated 5 out of 5 stars
Verified

The order was exactly what I was expecting. Very fast delivery with updates on a daily basis. I am very happy with padel kiwi and I will order again from this shop. Thank you for the experience.

Rated 5 out of 5 stars
Verified

Came when it said. Product was as described. Good service and £20 cheaper than any other retailers, including Amazon.

Rated 5 out of 5 stars

Well priced and good service but I missed the mention on the website that there would be additional taxes applied when shipped to the UK.

Company replied

Rated 5 out of 5 stars
Verified

I had a fantastic experience ordering my 1st padel. Great prices and a fab delivery service. Will definitely use again.

Rated 5 out of 5 stars
Verified

Shipping was very prompt & kept well upto date with tracking. Racket is spot on. Highly recommend, great value!

Rated 5 out of 5 stars
Verified

All good everything arrived as advertised and smooth delivery ✌️would 💯 buy off these again

Rated 5 out of 5 stars
Verified

Kept fully informed throughout the delivery process and deadlines were stuck to thank you

Rated 4 out of 5 stars
Verified

Kept well up to date about status of where package is, may be too many emails. But arrived on time and goods as described

Rated 5 out of 5 stars
Verified

Great, quick and efficient service and responded very thoroughly with a query i raised about import duties as the items were delivered to England.

Rated 5 out of 5 stars

When things don't go to plan, who you have decided to buy from becomes a great test. No fault of their own but Padel Kiwi provided me with my first Padel racquet, there was a problem with the grip... See more

Rated 5 out of 5 stars

Their customer care is brilliant, they are a company with integrity. They have gone above and beyond to help me with the fedex shipment tax payment delay resulting in it being put to debt collectors... See more

Rated 5 out of 5 stars

Excellent experience with Padel Kiwi! From ordering to delivery in Dubai, everything was smooth and hassle-free. Thank you! I also love their initiative of planting a tree with every shared opinion, s... See more

Rated 5 out of 5 stars
Verified

Good prices, nice UX/UI, smooth checkout. Delivery to Cyprus took around 2 weeks - not the fastest, but acceptable.

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Company details

  1. Sporting Goods Store

About Padel Kiwi

Written by the company

Tu tienda de pádel online. Encuentra todo el material de pádel en nuestro ecommerce. Somos amantes del deporte y de la naturaleza. Contribuimos directamente a la reforestación de los bosques. Por cada compra en nuestra web plantamos un árbol. Juntos podemos conseguir un mundo mejor. Descubre nuestro bosque en: https://tree-nation.com/es/perfil/padelkiwi

Palas de pádel

Paleteros

Zapatillas de pádel

Ropa de pádel

Accesorios

NOTICIAS


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars
Verified

Warning for U.S. Buyers

The NOX AT10 Luxury Genius 12K is a very good padel racket — it feels solid, plays well, and performs as expected. However, buyers need to be aware of hidden costs that are not explained at checkout.

Although the racket is sold and shipped from Spain, it is actually manufactured in China. Because of that, U.S. Customs applied significant tariffs and duties when the racket entered the country. I was billed nearly $85 in unexpected fees after delivery, on top of the purchase price and shipping.
This lack of transparency is frustrating, and it turned what seemed like a fair deal into a much more expensive purchase. Future buyers should be warned: unless the seller provides clear information about origin and potential import charges, be prepared for surprise costs that make the value much less attractive.

August 31, 2025
Padel Kiwi logo

Reply from Padel Kiwi

Hello,

We’re truly sorry to hear that your experience didn’t meet your expectations, and we appreciate you taking the time to share detailed feedback.

Regarding your concern: since your order was shipped from Spain to the United States, it is subject to U.S. import regulations, which include potential tariffs, duties, and customs fees depending on the declared value and country of origin of the product.

Until recently, most padel rackets imported from Spain into the U.S. arrived without major issues. However, U.S. Customs has recently started applying tariffs to certain products manufactured in China, even if they are sold by European companies. This includes padel rackets like the NOX AT10 Luxury Genius 12K. It’s a new development that has caught many brands and sellers by surprise, and unfortunately, it affects all buyers — not just ours.

This change is similar to the removal of the previous $800 USD de minimis threshold, which used to allow most shipments under $800 to enter the U.S. duty-free. That exemption is now being restricted or revoked by U.S. Customs depending on the country of origin and trade policies, impacting all international e-commerce sellers shipping to the U.S.

While we try to be as transparent as possible, it’s true that the final import duties and handling fees are set and collected directly by U.S. Customs or the courier (such as FedEx or UPS) — not by us. That’s why:

We do not charge VAT or U.S. taxes at checkout (as the U.S. is outside the EU),

And we clearly state that shipments outside the EU are sent under DAP (Delivered At Place) terms — meaning any import duties are the buyer’s responsibility.

We currently highlight this:

Below the product price for U.S. visitors

In our shipping information during checkout

In the order confirmation email

And in our international shipping policy on the website

We completely understand how frustrating it is to face unexpected costs, and your comment helps us continue improving the way we communicate this for future U.S. customers. We’re currently working on expanding our presence internationally to help reduce this type of issue, and your feedback is invaluable in that effort.

If you have any other questions or if there’s anything else we can do to make things right, we’re here to help.

Rated 5 out of 5 stars
Verified

Good experience

Good prices, nice UX/UI, smooth checkout. Delivery to Cyprus took around 2 weeks - not the fastest, but acceptable.

August 27, 2025
Rated 5 out of 5 stars
Verified

Supsr sales deals

Great variety of products, more than decent prices,.perfect quality/price ratio and good delivery time (when they say "up to 7 days*, usualy it means 5 days.

August 26, 2025
Rated 5 out of 5 stars

Great customer service after troubles and delays with delivery

So after trouble with delivery and a complaint about the experience I had they showed great customer service!

September 8, 2025
Unprompted review
Padel Kiwi logo

Reply from Padel Kiwi

Hello Aden,

We confirm that we’ve followed up with the shipping company to clarify the issue with your address, and the package will be attempted for delivery again shortly.

We truly appreciate your patience and cooperation throughout this process.

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