Booked an appointment for a tetanus shot after having a deep cut. At arrival I was told that because of policy, such a shot can only be given prophylactic. I was still forced to pay a consultancy fee of £20. There was no mentioning on the website when booking that there was such a requirement. All in all a poor experience and pretty out of order.
August 8, 2025
Unprompted review
Reply from Superdrug Health Clinics
Hello,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience you experienced and that your visit did not meet the standards you expect from us.
We understand your frustration at being unable to receive the tetanus shot for an injury. As per our medical policy, our clinics cannot administer post-exposure doses of tetanus vaccine. Our clinics are only able to administer the tetanus vaccination for travel or occupational health reasons. We regret that this was not clear to you before your visit.
This information is also available on our website at the following link to help ensure clarity for our patients before their appointment: https://healthclinics.superdrug.com/services/polio-tetanus-diphtheria-vaccination/
The £20 consultation fee is charged for the time and professional advice provided by the nurse, even if the service cannot be delivered on the day.
Your comments will be passed on to the relevant team for review as we are always looking into ways to improve our services.
Kind regards,
Iryna Patient Care Senior Advisor Superdrug Health Clinics
Reliable no fuss operator which offers a wide selection of Paddle items at very sharp prices. They use DHL as their shipping partner. Highly recommended.
Good site to navigate for best options to obtain service, in this case a tire change. The site is easy to use, transparent and offered me a very good option to pursue and confirm
Leading platform to sell or buy watches. The platform is user friendly and highly secure / reliable. I can highly recommend the platform which is flawless in my experience.
Flawless internet vendor of high value and high fashion items. The internet site is well designed, shipment is swift and seamless whilst items arrive nicely packed and wrapped in special boxes, wrapping paper etc. The return policy is also user-friendly. Overall, this company is really impressive we found.
Outstanding service of a highly knowledgeable team. I'm have been consistently impressed by the professionalism and support from Scuderia Car Parts. The team operates at a level well beyond any of its competitors and are a true benchmark.
Used Oncologica often before and all was flawless. This time it took 5 days to get my test result. My partners test, mailed at the same time came back with a test result in 2 days. I tried to contact Oncologica to escalate the problem but it proved impossible to do so. Their customer services operation appears to be shut down or overwhelmed.
We were asked to pay important charges by DHL when the Ledger ordered arrived (we ordered on what appears a Swiss website with CHF quoted prices but the item was actually shipped from France it turns out). When raising this with Ledger.com it took them a while to respond but eventually when getting back they kindly refunded the additional costs instantly. Overall a pretty good experience and hopefully this issue with import charges was a one-off incident.
I can highly recommend this on-line website. The collection of glasses is amazing and well documented on the website which is easy to navigate. I ordered one item I had to return (didn't fit and never had an opportunity to try previous to ordering) and this was all managed very smoothly and professionally. I have since ordered other items which were delivered fast and in mint condition (Pretavoir puts a lot of effort into detail, including packaging). All in all a 5-star recommendation without hesitation.