I’m genuinely impressed with the professionalism and support I received from OVH. The team was understanding and handled my request with care and fairness. It’s refreshing to see a company that values... See more
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Location
Switch locationAvenue McGill College 1801, suite 800, H3A 1Z4 Montréal, Ville-Marie, CA
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Purchasing OVH Cloud services was a huge mistake. We never even used their services, yet they double-charged our account every month. When we tried to stop the charges, it was impossible to cancel... See more
Company replied
I had some hiccups with my vps upgrade and i went and purchased a new vps. However my plesk licence was attached to old vps and couldn't be moved over. Joanna is excellent in support and was very p... See more
Company replied
Débora helped me to confirm the cancelation of one of my Servers at OVH Canada. The long term commitment reached its end for the last two years with the service, all smooth and no issues. I was worri... See more
Company replied
Company details
About OVHcloud - Canada
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
Avenue McGill College 1801, suite 800, H3A 1Z4, Montréal, Ville-Marie, Canada
3.6
Average
101 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
Excellent support and customer care from OVH
I’ve been an OVH customer for years, and recently I needed help from the support team regarding my infrastructure.
Laurent from the OVH complaints department handled my request with great professionalism, kindness, and clear communication.
The process was smooth, the explanations were transparent, and I really appreciated the attention to detail and flexibility from OVH.
It’s great to see such a level of customer care and respect for loyal customers.
This experience reinforced my trust in OVH as a long-term partner for Hunter.FM. Excellent service overall!
October 17, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I’m genuinely impressed with the…
I’m genuinely impressed with the professionalism and support I received from OVH. The team was understanding and handled my request with care and fairness. It’s refreshing to see a company that values its customers and strives to provide a positive experience. Thank you for the great service!
October 14, 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Yuriy,
Thank you for your feedback on Trustpilot.
We are delighted to read that our team was able to meet your expectations and offer you a positive experience.
We are proud of our commitment to providing a high-quality service and are constantly striving to improve our services and support to meet our customers needs.
We are pleased to see that this has been the case for you.
We continue to work hard to deliver an outstanding user experience and are grateful for your trust in us.
If you have any questions or future needs, please feel free to contact us by phone or ticket, via Live chat or social networks. Our support teams are here to help.
Thank you again for your feedback and for your trust in OVHcloud. Have a great day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Very bad service provide
Very bad service provide, support is very bad no response from 4 days, ticket => CS12225781, the end chat without any reason.
October 11, 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Hussnain,
Thank you for giving us your feedback via TrustPilot, and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions. Steps are being taken to reduce the time taken to process applications.
I note that we were able to respond to your request via ticket CS12225781 and that your claim for a bill refund was successful.
We remain available and wish you a good day.
Regards,
Maxime.R
Purchasing OVH Cloud services was a…
Purchasing OVH Cloud services was a huge mistake. We never even used their services, yet they double-charged our account every month. When we tried to stop the charges, it was impossible to cancel the services and even reach anyone from the company.
We also discovered that we cannot remove our payment card, and according to OVH, the service is locked in until 2027. This is unimaginable in Canada — a completely unreasonable, unethical, and irresponsible business practice.
OVH Cloud is not a trustworthy company. I strongly advise others to stay away from this service provider.
October 4, 2025
Unprompted review
Reply from OVHcloud - Canada
Hello there,
We are sorry to read such feedback.
At OVHcloud, we charge for each service in accordance with the terms of the contract.
It is unusual to hear that a user is charged twice for the same period.
Regarding the use of products, an ordered product generates a purchase order and an invoice that must be settled.
The non-use of a product ordered and invoiced will not exempt from payment.
We recommend that you terminate any service that is no longer required.
So that I can analyze the situation, I invite you to respond to the request for information you have just received.
Sincerely,
Homefa S.
Great Hardware, Mixed Support Experience
OVH provides impressive hardware at competitive prices, making it a solid choice for business needs. However, when issues deviate from their standard support process, the initial technical support can feel like typical tier 1 service—slow response times and limited effective solutions. Fortunately, after escalation to the claims department, Laurent, a highly skilled employee, resolved our issue promptly and efficiently. From that point, the support was exceptional.
CS11490884
September 23, 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Alex,
Thank you for sharing your experience with OVHcloud. We are glad to hear that you are satisfied with the performance of our hardware.
We apologize for the initial delays you experienced with technical support and appreciate your patience while your issue was escalated.
It’s great to know that Laurent from our claims department was able to resolve your issue promptly and efficiently.
Your feedback is important to us, and we are happy that our team ultimately met your expectations. Our technical team thanks you for acknowledging their efforts.
We remain available through all our support channels, phone, ticket, live chat, or social media, for any future assistance.
Best regards,
Dieynaba K.
Everything is good with OVH Services !
September 1, 2025
Unprompted review
Reply from OVHcloud - Canada
Hello,
Thank you for sharing your satisfaction with our services and our teams! We're glad to hear it's working for you.
We continue to work hard to maintain the quality of our services and are here to help if you need anything by phone or ticket, via Live Chat or social media.
If you have any suggestions for improving our services, please feel free to share them with us. Your opinion is valuable to us!
The entire support team would like to thank you for your trust and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Excellent and caring support
I had some hiccups with my vps upgrade and i went and purchased a new vps. However my plesk licence was attached to old vps and couldn't be moved over. Joanna is excellent in support and was very professional and curteous.
She is absolutely excellent. She's professional, courteous, and handled my problem with such care and speed. It's not just that she solved my issue; it's how she did it. She made me feel like a person, not a support ticket. It's so refreshing to get that level of genuine, human support in the tech world. Joanna is truly a gem, and she's a big reason I'm a happy OVH customer.
September 16, 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Sachin,
We greatly appreciate your review ⭐⭐⭐⭐⭐
This is a wonderful recognition of our colleague Joanna's work.
Your feedback inspires us to continue delivering excellent service every day.
Best regards,
Homéfa S.
Very satisfied about the support
Very satisfied about the support . case nr CS11502133
September 9, 2025
Unprompted review
Reply from OVHcloud - Canada
Hello There,
Thank you for your 5-star feedback ⭐⭐⭐⭐⭐
Recognition like yours is what drives our teams to keep improving.
We’ll continue doing our best to earn your trust every day.
With appreciation,
Homéfa S.
Happy long-time customer of OVH
Decided to write this review regarding a recent experience (ticket #CS11494577).
We've been using various OVH solutions over the past decade. varying from Dedicated Servers of all tiers to VPS.
Throughout this period, we experienced only two outages, one due to a network connector failure in the first case and a disk failure in the second.
Additionally, their customer service has significantly improved over this time. Even their response times for the standard support are short.
We've tried alternative services on a couple of occasions and discovered that we were already using a solid, time-proven provider for our mission-critical services.
If you know what you`re doing, go for the self-managed dedicated servers. If you don`t, get them to manage it for you.
Also recommend checking out their Eco range for applications with lower requirements.
August 1, 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Estevao,
Thank you for your detailed feedback on your years of use of our services.
We are delighted to hear that you have been able to enjoy high reliability with our dedicated servers and VPS, despite a few minor incidents that were resolved quickly.
We are also pleased that our customer service team was able to meet your expectations, and that you appreciated the improvements made to our response times. We continue to work hard to deliver the best possible experience for our customers.
We appreciate your advice to future customers, including on self-managed dedicated servers and the Eco range.
We are confident that these recommendations will be helpful to those seeking to select the solution that best suits their needs.
For any additional request, our technicians are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor
^LaiM
Not perfect, but very reasonable and functional
CS11443362 and others.
I've been using OVH for >10years in various capacity and clients, but I can say that even though they aren't the cheapest, they aren't perfect, it was that 80-90% fit that suits the budgets. They don't have bleeding edge, but what they provided for me JustWorked(TM) most of the times. And the times it didn't they've been able to resolve it is reasonable times. For reasons I needed to move my servers to South Africa, and that is the sorry part that I were moving to a OVH-ZA. I'll advocate and use OVH when and were ever it suits my clients uses cases!
August 20, 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Hendrik,
Thank you for your feedback.
Recognition like yours is what drives our teams to keep improving.
We’ll continue doing our best to earn your trust every day.
Best regards,
Homéfa S.
Redirected
Good platform but misleading and no help
Good platform but some information can be misleading, and you do not have a chance to see how it works unless you pay for that. If you realize this is not for you, thousands of providers offer a guarantee but not OVH they only reply that you have to read their terms and conditions. They do not care if you are an existing client or not.
August 22, 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Oscar,
Thank you for taking the time to share your experience on Trustpilot. I'm sorry to hear that our services didn't meet your expectations.
At OVHcloud, we are constantly looking for ways to improve our services, support and website, to provide you with the information you need before you place an order.
You can view the technical capacity of each of our solutions on our website: https://www.ovhcloud.com/en-ie/bare-metal/prices/
If you have any specific questions or needs, our sales reps are available to help you choose the best solution for you. You can contact them via this form: https://www.ovhcloud.com/en-ie/contact/
I would like to remind you that, as an individual customer, you have a "14 days" withdrawal period from the order date, which allows you to test our service and check if it is suitable for your needs (excluding ultra-personalized service). You can refer to our contracts for more information: https://www.ovhcloud.com/en-ie/terms-and-conditions/contracts/
If you have any difficulties or questions, our support teams are at your disposal by phone, ticket, Live chat or social networks.
If you have a request waiting to be processed, please send me your NIC handle via a private message. I can then relaunch the service concerned.
I thank you for your understanding, and I will remain at your disposal.
Best wishes,
Your OVHcloud advisor.
^LaiM
Débora helped me to confirm the…
Débora helped me to confirm the cancelation of one of my Servers at OVH Canada. The long term commitment reached its end for the last two years with the service, all smooth and no issues. I was worried that the internal configurations billed me again as the Status were still appearing automatic renewal. Everything was handled by Debora confirming the proper cancelation of commitment and the Server on the commitment end date. Thank you for your services.
August 20, 2025
Unprompted review
Reply from OVHcloud - Canada
Hello,
Thank you so much for your kind words on Trustpilot!
We’re really glad to hear that our support team could quickly fix everything and make you feel reassured. It means a lot to us to know that you’re happy with our service.
We’re always here if you have any questions or need help, whether by phone, ticket, live chat, or social media.
Thanks again for choosing OVHcloud and for trusting us.
Best regards,
Dieynaba K.
Positive experience onboarding with OVHcloud
I've had a positive experience onboarding with OVHcloud. Initially, I committed to a VPS with the wrong hardware stack for me. OVH worked with me and resolved the situation to my satisfaction.
I'm looking forward to a long-term positive relationship with OVH, and we're off to a great start. Thanks OVH
August 5, 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Tom,
We are delighted to hear that you have had a positive experience with OVHcloud, especially when it comes to integrating your VPS.
We appreciate your candor regarding the initial challenges you faced with your service and we are pleased to have been able to work together to find a solution that fully meets your needs.
Your satisfaction is our priority and we are proud to have been able to resolve the situation.
We share your enthusiasm for building a positive long-term relationship and look forward to seeing how we can continue to support you in your future projects.
We also appreciate your feedback, which will help us improve our services to better meet the needs of our customers.
For any additional request, our agents are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor
^LaiM
Been with them for a long time
Been with them for a long time. Had to cancel a VPS before end of the term and they’ve not charged me. Thanks.
August 1, 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Pierre,
Thank you for taking the time to submit your feedback on Trustpilot, and we are pleased to read this feedback.
We are pleased to learn that our team has been able to manage the termination of your VPS correctly, and that you have not been billed for the remaining period as a commercial gesture.
It is through feedback like yours that we can continue to improve our termination process and billing system to provide a smooth and seamless user experience.
We are proud to have provided you with a service that meets your expectations, and we strive to maintain this level of quality for all our customers.
If you have any further questions or need help with any other services, please feel free to contact us by phone or ticket, via Live Chat or social media.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
I had a request to cancel the remaining…
I had a request to cancel the remaining commitment on a long-term server contract. Joanna from the Claim Dept. handled my case. Even though the contract terms normally don’t allow early cancellation, she took the time to review it and approved my request as a one-time exception.
She also disabled the auto-renewal to avoid future charges, which I appreciate. The communication was clear, professional, and solution-focused.
Thanks to the support team for the flexibility and quick resolution.
The ticket No. CS11387994
July 31, 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Ahmed,
Thank you for your feedback, and thank you to Joanna for treating your server cancelation request with professionalism and flexibility.
We are pleased to hear that you appreciated the clarity and speed of the communication with our support team.
We strive to find solutions that are tailored to each situation, even when the terms of the contract are clear.
Joanna's ability to review your request and find an exceptional solution is an example of our commitment to providing a personalized service focused on our clients' needs.
We will share your feedback with our support teams to encourage them to continue delivering a high-quality service.
We also thank you for your trust in OVHcloud and look forward to supporting you in the future.
Best wishes,
Your OVHcloud advisor
^LaiM
SCAM! SCAM! According to my Ticket number…
According to my Ticket number CS11375855, OVH cut my money on card and paid everything successful then I login in to my account and found out they are telling me order is Cancelled while money was cut on my Account.. Their SCAM if they don't want my money they better decline it before they cut my money..
Now their telling me to send another Payment lol, I told them to verify my KYC and take the money that they already cut but they denied that they want another payment lol..
Avoid them they only want your money
July 26, 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Tom,
Thank you for taking the time to submit your feedback on Trustpilot, and we are sorry to read this feedback.
We are continually improving our billing system to deliver a great user experience.
When you cancel an order with our services, you may see a “bank pre-authorization” (reservation of the amount by the bank) on your payment card. This will expire within a period of “9 to 14 days” and on PayPal within a period of “21 to 29 days” from the date your order was placed.
Unfortunately, we are sorry, we cannot act on these banking delays.
Please check with your bank if you would like to shorten this period by sending an order with the word “canceled” to your OVHcloud customer account.
In addition, after analyzing the CS11375855 support ticket, we note that the order was canceled because the account information was incomplete.
Following the update of this information on 27/07/2025, we have asked you to renew your order so that the identity verification is finalized with our security service in charge of order validation, and that it is delivered.
Thank you for your understanding, and we remain at your disposal.
All the OVHcloud support team wishes you an excellent day.
Best wishes,
Your OVHcloud advisor
^LaiM
Top notch bare metal server provider
I was a bare metal server customer with a different company for over 15 years before I decided to move to OVHCloud due to a critical hardware failure on one of the servers at the other provider. Moving to OVHCloud has been the difference of night and day! Top notch hardware, outstanding self-service tools, and fast network access. Though some improvements can be made on the turn around time for support tickets - and keeping a better watch on their customers (ab)use of assigned IP ranges - I feel comfortable to say that this company checks off every box on my list for a solid bare metal server provider. My only regret so far is that I didn't make the move sooner!
July 3, 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Daniel,
We are delighted to have welcomed you to OVHcloud and to see that our offer of bare metal servers has been able to meet your expectations after your experience with another provider.
We are proud to offer cutting-edge solutions, designed to deliver optimal performance and flexibility, as you’ve seen with our self-service tools and fast network access.
We appreciate your feedback on support request times and resource usage monitoring. We are constantly looking for ways to improve our support and our services and your feedback are valuable to help us identify areas where we can improve.
We are pleased that you have found OVHcloud a strong partner for your "bare metal" server needs and we are committed to continue offering you a high quality service.
Thank you for your trust and feedback, which encourages us to continue our efforts to deliver excellence to our customers.
For any additional request, our agents are of course available by phone or ticket, via Live Chat or social networks.
All the OVHcloud support team wishes you an excellent day.
Best wishes,
Your OVHcloud advisor
^LaiM
Effortless and Friendly Support Done Right
I want to give a huge shout-out to the OVH support team for the exceptional service on my ticket, CS11339776. My interactions with both Karima A. and Laurent C. were phenomenal and a perfect example of customer support at its best.
They were incredibly personable and made the entire process feel completely straightforward. Instead of a complicated or robotic exchange, their communication was clear, empathetic, and refreshingly human. They understood my request to delete a server and credit the unused time immediately, offering the perfect solution without any friction or unnecessary back-and-forth.
The entire issue was handled with impressive speed and a genuine focus on helping me. This is the kind of support that builds real customer loyalty. Thank you, Karima and Laurent, for making this such a positive and hassle-free experience
July 21, 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Bartek,
We are delighted to read your glowing review of your experience with our support team.
We are proud to know that Karima and Laurent were able to offer you an exceptional and personalized service, meeting your expectations and exceeding your expectations.
At OVHcloud, we strive to build a trusted relationship with our customers by providing proactive, clear and empathetic support.
We are pleased that our teams were able to respond to your needs efficiently and quickly, allowing you to resolve your issue without complications or delays.
Your satisfaction is our top priority and we appreciate your feedback on our efforts to continuously improve our services and support.
We will continue to work hard to offer our customers similar experiences, where simplicity, clarity and humanity are at the heart of our interactions.
We wish you an excellent continuation with our services and are at your disposal for any future needs.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Excellent support
Excellent support, quick responses and addressed my needs. Case # CS11330232
July 16, 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Andrew,
Thank you for taking the time to share this positive feedback about your experience with our support. We have been able to share this feedback with our colleague in charge of your request.
We do our utmost to provide you with the best possible service and support.
The entire OVHcloud support team remains available if needed on all our channels, whether by phone or ticket, via livechat or social networks.
Best regards,
Maxime.R
10-year plus satisfied customer
10-year plus customer. It is getting harder to find datacenters that offer bare metal servers anymore. There are not a lot of alternatives to OVH.
Their expertise is hard to beat. Responses are always thorough and to the point.
July 16, 2025
Unprompted review
Reply from OVHcloud - Canada
Hello Piet,
Thank you for taking the time to submit your feedback on Trustpilot and we are pleased to read this multi-year feedback.
We are proud to offer high-quality bare-metal servers, which meet the specific needs of our customers.
We understand that the availability of these services may be limited in the market and we strive to maintain our leading position by offering innovative and customized solutions.
Thank you for your trust and loyalty to OVHcloud for over 10 years. We are delighted to continue to support you in your projects and offer you a high-quality user experience.
For any additional request, our support teams are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
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