Great Hardware, Mixed Support Experience
OVH provides impressive hardware at competitive prices, making it a solid choice for business needs. However, when issues deviate from their standard support process, the initial technical support can feel like typical tier 1 service—slow response times and limited effective solutions. Fortunately, after escalation to the claims department, Laurent, a highly skilled employee, resolved our issue promptly and efficiently. From that point, the support was exceptional.
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Reply from OVHcloud
Hello Alex,
Thank you for sharing your experience with OVHcloud. We are glad to hear that you are satisfied with the performance of our hardware.
We apologize for the initial delays you experienced with technical support and appreciate your patience while your issue was escalated.
It’s great to know that Laurent from our claims department was able to resolve your issue promptly and efficiently.
Your feedback is important to us, and we are happy that our team ultimately met your expectations. Our technical team thanks you for acknowledging their efforts.
We remain available through all our support channels, phone, ticket, live chat, or social media, for any future assistance.
Best regards,
Dieynaba K.