LB

Louise Beagley

United Kingdom

Reviews

Review of Online Door Store

Rated 5 out of 5 stars

Deanta Rochester doors give an upmarket feel to any home.

We have used the Deanta Rochester door before on quality developments and our clients are always delighted with them. The delivery is always quick and once hung, painted with door furniture applied they add a very up market feel to our homes. Highly recommended.
Hastingford Developments Ltd

May 15, 2025
Unprompted review

Reply from Online Door Store

Hello Louise,

We're delighted that our products meet your high standards and those of your clients. We're also glad that you consistently receive quick delivery.

Thank you for your recommendation!

Best wishes,
Online Door Store

Review of Omaze

Review of Ben's Gutters Ltd

Review of Parcelforce Worldwide

Rated 1 out of 5 stars

A smashing experience!

No receipt sent via email. Picked up parcel 4 days later than they stated. Tracking was inaccurate and I had to phone to find out that the parcel had been smashed to bits - it was packaged in the original cushioned polystyrene and box - and was being returned to the sender. Your company acts as though it's my fault for sending a parcel! Have now spent 2 hours filling out your form - which crashed halfway through for compensation - possibly not the hours looking for the item in the first place! So, no hob for my home, can't template, no notification, and the rental cannot now go ahead. Won't be using this service ever again!! Awful experience all round - thank you for destroying my faith Parcelforce. Will not be using again!

June 25, 2023

Review of CORE Landscape Products

Rated 5 out of 5 stars

Brilliant environmental product

I contacted Core to obtain a driveway product, which I needed urgently to finish a house driveway.
You were all fantastic and loaded the product whilst I was on the phone for next day delivery. Rarely, if ever, do you get such amazing customer service. Needless to say, the product arrived the next day - thank you so much. I will be back for more!

February 9, 2023

Reply from CORE Landscape Products

Thank you for the lovely review, Louise - thrilled to hear that you were happy! Here's to next time :)

Review of HelloFresh UK

Rated 2 out of 5 stars

My chosen meals were not delivered... as I am allergic to pork and loath goat's cheese - I did not choose these meals!

I am allergic to pork and loath goat's cheese - so two of my apparently 'chosen' meals are wasted from last week. Somehow my chosen meals are not being recorded. Could you please advise how this has happened?

December 31, 2022

Reply from HelloFresh UK

Hello Louise,

Thank you for leaving us a review, we really appreciate your feedback.

It's so disappointing to hear that the meals you selected weren't saved and that you received meals you can't eat. This would never be our intention and we apologise for the inconvenience caused. It is important to note that as a self-managed, auto-renewing subscription service, HelloFresh works to a deadline for both changes and cancellations, which is midnight, five days prior to the delivery date. After this point the changes are locked in place, and our Suppliers and Couriers are notified of all the orders made for the upcoming week, so they can prepare accordingly.

We encourage you to contact our Customer Care Team so we can look into this. You can get in touch with our Customer Care Team by following this link to our contact options: https://www.hellofresh.co.uk/contact-page/ and they'll be happy to assist you.

Kind regards,
Dijana
The HelloFresh Team

Review of Borough Kitchen

Rated 1 out of 5 stars

Zwiesel Vervino wine glasses…ordered 4 but only got 2!

I ordered Zwiesel Vervino wine glasses x 2 boxes ie 4 glasses and the packaging slip states 2 ordered and 2 shipped (163589) - only 2 were received. Very disappointed to only give my son 2 for his birthday on 20th November. I alerted Borough Kitchen to the problem by email but have not been contacted! Tried calling today to speak to a human (21st) but nobody picked up and so left an answer phone message. Still, no call back do I assume they have run off with my £35?

November 13, 2022

Reply from Borough Kitchen

Hi Louise, thank you for taking the time to provide a review. I am sorry to read that you did not received all the items in your order and that you were not contacted. We have now followed up via email to resolve, and if you need anything further please do not hesitate to get in touch via online@boroughkitchen.com. Best, Borough Kitchen

Review of DUSK.com

Review of euroloo

Rated 3 out of 5 stars

Unhappy builders with unclean loos!

Whilst delivery was very quick we had difficulty with the cleaning of the toilet and also did not realize that cleaning does not include the actual toilet cubicle. Over Easter, our cleaning was missed and the excuse given that it was Bank Holiday - sorry does not cut it - we are still working. A £15 credit was put against the account - wow! The customer's trees have leaves that are dying in a telling horizontal row leading to the toilets - although I am reliably informed that they use no chemicals that can do this!? However, the customer observed the liquid on the pipe dragged against the trees the next time the toilets were emptied. I spoke with the operative and asked about the internal cleaning but he says they do not do this....what is the point. So we have overflowing toilets, damaged trees and dirty cubicles - that's a great review!

May 2, 2022

Reply from euroloo

Hi Louise,

Thank you for your review. Having looked into this i can see we have had some trouble with gaining access to carry out the weekly servicing. The Driver Photos show the front gate locked with a coded padlock. If you could please give our customer service team a call on 01245 475 700 and provide us the lock passcode we will be able to gain access and continue servicing weekly for you

In regards to the servicing, this is a complimentary service and includes the emptying of the tank, replenishment of water and disinfectant as well as replenishing toilet rolls and hand sanitizer, finishing with a disinfectant wipe down of the toilet itself. Unfortunately collecting the litter etc from inside the hired toilet is the responsibility of the persons who hire the toilet.

In Regards to the trees, i believe you have spoken with one of my collegues regarding this and we can confirm the toilet fumes would not cause damage to the trees. The disinfectant itself is not carried in our pipes only fresh water. The disinfectant is carried into the cubicle by hand with one of our drivers in a secure bottle

Please feel free to contact our customer service team should you wish to discuss this further

euroloo

Review of GO Outdoors

Rated 5 out of 5 stars

Great product

Great product - I love these fleeces. Brilliant sale price and arrived really quickly

September 6, 2021

Reply from GO Outdoors

Hi Louise,

Thank you for your 5* review.

I'm glad to hear you were happy with the recent online order with us and it arrived earlier than expected.

We hope you continue to enjoy your purchases and to perhaps see you again as a returning customer.

Thanks again,
Ming
Go Outdoors Online Review Team

Review of BoilerJuice.com

Rated 2 out of 5 stars

Cookermax did not arrive before oil.

Oil arrived before Cookermax - so sent tanker away as I have had AGA
go out without putting in first. Asked Boiler Juice to rearrange for Monday onwards but oil was delivered whilst we were out and still the Cookermax had not arrived. Sorry but I don't think I would order again as there is no communication.

May 7, 2016
Unprompted review

Reply from BoilerJuice.com

Good Afternoon Louise

We are very sorry to hear that there was an issue with your delivery.

When the additives are ordered separately, they come direct from the Supplier, usually within 2 working days by courier delivery. As the oil comes from a different Supplier and is ordered on timescale, in this case within 5 working days, it is possible that the oil will arrive before the additive.

If you wish to avoid this from happening, our Suppliers do quote for Premium Home Heating oil for Aga's, in most postcode areas. The oil Supplier will either premix the additive or bring a bottle of additive to add to the tank at the time of your delivery.

We have contacted the Suppliers to clarify the sequence of events and will contact you separately, once they have responded.

Please accept our apologies for the inconvenience caused on this occasion.

Kind Regards

Customer Services.