Asda Online Doctor Reviews 526

my first order went ok - apart from the pharmacy i collected from looked like a bomb had hit it! my second however, I ordered on the 18th August. After two emails on different occasions regarding dela... See more

Asda Pharmacy Turner Rise Colchester. Unfortunately on the few occasions I've had to pick up medication my experience has not been a good one. Despite receiving my batch pres... See more

Avoid avoid avoid Ordered meds, courier failed to deliver on time, customer ‘help’ rolled out stock answers, didn’t factor in critical pieces of information, soulless and leaving me to sort o... See more

not a good experience they do not reply to messages'. take your money then take two weeks to full fill order, can't see asda letting them use asda name for much longer. save your money try another on... See more

Poor service all round. Returned the item and they attempted to charge £10 admin fee which is illegal(Consumer Rights Act) for a distance seller. Received full refund but only after chasing.... See more

Absolute shambles of a business! Does absolutely nothing for the medical profession they are nothing better than thieves in white coats!! Refuse to give credit for meds not received! Use dpd for deliv... See more

Appalling serrvice. Asda should really reconsider their partnership with this company. Issue witb order and 4 hour wait times on phones, send message and receive an automatic reply which doesn't ans... See more

Appallingly bad service. The entire operation seems to be run from one room somewhere overseas. Completely useless, four-hour wait times on the phone, not responsive to emails. Occasionally you'll g... See more

ALL THE NEGATIVE REVIEWS ARE SO TRUE!! Shocking to deal with and the fact that they're not responding to any negative customer reviews to apologise, or try to make good, speaks volumes. Two of my orde... See more

Avoid this company at all costs. Their service is appalling — they ignore messages (even urgent ones related to medication) and never answer the phone. While they send automated emails claiming you ca... See more

Customer service - none! Don’t respond to messages in time they stipulate. Unable to contact by phone as lines only open 9-5, which is my working hours and due to long wait time unable to join the que... See more

Terrible service, chasing my order since 6pm tem we, they don’t read message, 3 hours waiting for answer call. And don’t refound even that is they fault , playing with people money, not a service a t... See more

I ordered a script online 2weeks ago DPD says they attempted delivery whicj they didnt as i was in the house I have been messaging asdaonline for 2 weeks now and i am now being ignored They have... See more

Hi, my review of this company is terrible. On October 1, I ordered Monjaro there for 252£. The order was cancelled for me, the money was withdrawn from the bank directly. They were due to return it, b... See more

Appalling service. I've been using for 6 months, fine up till now. I'm due to receive current medication, I requested 29th August. The do not respond to queries, I have submitted requests for updates... See more

Moved to Wegovy after the Mounjaro price increases. Ordered on 26th August before email stating dispatch was delayed. Finally dispatched and expected on 8th September but never arrived. Unable to spea... See more

A disgrace! Same as other reviewers, wasn’t notified by DPD of a delivery - just received a photo saying “unexpected delay in your delivery - item being returned to Asda Online. They rarely answer m... See more

First payment got taken in full 6 weeks after placing order, 2nd payment taken in full before order was delivered. States on site pay later available yet takes full amount on both occasions . Won’t be... See more

Do not under any circumstances use this company! They take your money and ‘send’ your Mounjaro via Royal Mail which was then returned to sender. They do not answer their phones, they rarely reply to e... See more

Horrified. They’ve taken hundreds of of pounds from me for a weight loss drug before they’ve even verified my eligibility and now are asking me to verify my eligibility with an app that doesn’t wo... See more

The most disturbing and dangerous experience I have ever had as a consumer. AVOID THEM! ZAVAUK too! They are hiring people to write four fake reviews to every negative one. Those people could be hired... See more

genuinely terrible service. They started out OK back in December 2024, but have been getting steadily worse since then. They quote 2-3 week lead times to review treatment orders, and they quote over a... See more

Started a treatment plan. Can’t get further stock before price increase, can’t get any support or information. Family they have increased their prices and now have stock *1 week* before... See more

Asda pharmacy is the worse in Lowestoft in my opinion. Twice couldn't find my meds. Sent me to East point, they told me they went there. East point very professional told me to tell Asda they do have... See more

Ordered weight loss medication on 15th August and still not received. Tried several times to obtain a refund of £132 by contacting customer service. Holding on for over 3 hours and call still not answ... See more

I've ordered and paid for 2 months of 7.5 mounjaro weight loss treatment, was sent a message saying will arrive 10th September didn't arrive heard nothing cannot get in touch been on the phone for ove... See more

In email camera tool a shambles. At no point was it mentioned till after they'd set my payment transaction in motion that personal photos would be required. Then as this is not an app but an in email... See more

Been chasing my order since August 15th now! Claimed they haven’t got payment when it’s left my bank. Ignored 14 emails. Been told it was delivered yet it hasn’t. Customer services never reply. Absolu... See more

Terrible company. Took my money, I received no tracking, thus no order. This meant I was over two weeks without my medication, yet they took the money. Customer services phones were not answered... See more

Ordered Mounjaro well ahead of the price increase and then waited ages for them to process the order, which they then rejected without adequate explanation. By this time, it was too late to order anyw... See more

The worst customer service i have ever experienced. Impossible to get an answer or talk to anyone - the wait time yesterday was 240 minutes. They just send automated messages about delays in processin... See more

Absolutely awful service. Happy to take your money but who knows if you will ever get what you paid for. I was told that my order was ready for collection over 2 weeks ago, went to pick it up and the... See more

Wow-I’ve read some of these reviews and could have written them myself. These thieves have taken £138,98 and not supplied me with the mounjaro ordered. Over a 2 hour wait on the phone and I was also a... See more

Never in my entire life have I encountered such a shambles of a company. They never reply to messages - not once in the 5 months I was stupid enough to stick with them. Cancelling orders with no... See more

Before the Mounjaro price increase, the process easy and wait time for approval was consistent and efficient. After the price increase and stock changes, I was unable to get in touch with Asda online... See more

Terrible service, if I could give less than one star I would. 10 days for it to be reviewed by a doctor, then an email saying the medication would be there next day. Needless to say it hasn't shown up... See more

Wouldnt even give a 1 star and wish i had read these reviews before ordering. Same as many people. Took 9 days to approve then said it would be sent next day but wasnt sent until 6 days later to recei... See more

Crap company. Spent thi sands with them. Told me prices going up, tried to order before the prices went up, wouldn't let me. Messaged several times and ignored, wouldn't answer the phone. Then... See more

Total scam can’t believe Asda are apart of this company. I ordered a item worth £132 and like other reviews never received my item,couldn’t get through on the phone as nobody answers and 5 emails lat... See more

Avoid. Avoid.Avoid. As others have said, post-Mounjaro price change they are awful. Wait times ridiculous. Delivery not fulfilled on the dates they suggest. No update. No warning from them or the cour... See more

I ordered on the 28 August 2025 my medication from Asda, I received an email from DPD on 8 September 2025 stating “they are sorry” my order is delayed. Asda online doctor took my medication back from... See more

Again, like so many others just a dribble of non verbal communication. A message from you saying delivery will be between the 17th and 19th. Guess what DPD haven’t even got the parcel from you yet! To... See more

No customer support. Happy to take your money then leave you with 1) no product, 2) no update 3) no way of contacting them. 4) no way of cancelling order Sat on hold for 3.5 hours THREE times, wi... See more

0 stars. Purchased a mounjaro pen off this pack of charlatans which stopped working after one of 5 doses. Took it to my local pharmacy who said I had to contact online pharmacy. Did that they said... See more

If I could give no stars I would. They took a very long time to deliver to me, it took over two weeks. They delivered my medication before the dates that they advised me and just left it out in the... See more

I waited 4 hours and 55 minutes on hold to speak to Asda Online Doctor. I was number 41 in the queue. That’s not just inefficient—it’s unacceptable, especially for a healthcare service. If they on... See more

Terrible service: they sent me the wrong order and never responded to any of my messages - it's been well over a month. Whenever I try to call there's a 3h+ wait.

Absolute disgrace, AVOID! So as most know you have to build resilience to weight loss medication, and if you miss more than two weeks, you ahve to start the whole program again. I have been on Weg... See more

15.08 I ve done order of mounjaro, 2 weeks later ive received finally reply that my order will be dispatched, but I had 4 days holiday in that moment, so I've asked to dispatch it in 4 days, so now I... See more