Mostly positive and much better than any bank I've dealt with, OFX helped get me funds from an overseas deceased estate. There was a bit of confusion and red tape but after I was assigned to... See more
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Written by the company
Simplify your FX needs with OFX.
Currency exchange can be complicated. OFX keeps it simple with 24/7 foreign exchange expert (we call them OFXperts) assistance and an easy-to-use online platform. Our approach combines the human touch with convenient technology, whenever you need it, wherever you are.
We grew from an idea that there had to be a better, fairer way to move money around the world. That was over 25 years ago, and since then over 1 million customers have trusted us to help move $293bn+ around the world.
Why choose OFX?
Save Time - Fast and secure transfers in 50+ currencies to 170+ countries helps you transfer quicker.
Save Money
Bank-beating rates, paired with better market strategies, better timing, and better vendor management helps maximize profits and reduce costs.
Transfer Securely
Regulated by over 50 regulators globally, means OFX always operates to international security standards and monitors transactions for suspicious activity with sophisticated technology
Fee Transparency
OFX provides money visibility throughout the transfer process which means no hidden costs and no surprises.
24/7 Support
Real human 24/7 support from OFXperts means that no matter where you are, we are only a phone call away.
Start saving time and money - open an OFX account today!
Written by the company
Level 19, 60 Margaret St, 2000, Sydney, Australia
Replied to 75% of negative reviews
Typically replies within 1 week
Appalling Service - Transaction took ONE FULL WEEK to complete through no fault of mine. I will never ever work with OFX again due to the harm and apparent indifference OFX has for its customers' wellbeing.
The transfer of US$10,000USD to ZAR was initiated on Monday. Because of the urgency, I paid for a wire transfer from my bank to OFX's bank. The dollars hit OFX's bank on Monday. On Tuesday, I checked OFX online and saw that the transfer was still in process. I called to ascertain the reason and was informed that "Compliance had outstanding questions that needed to be anwered". I answered those questions at 11am on Tuesday. I asked for escalation via a supervisor and was assured that Compliance would be contacted urgently to approve the transfer.
On Wednesday morning, the transfer had still not been completed even though OFX apparently is open 24/7. I called again to complain. I was informed that Compliance still has one outstanding issue, but Customer Service wasn't able to determine what that was and therefore I was unable to resolve it. I again requested escalation to a supervisor. The supervisor called at 11am and advised that Compliance had approved the transfer.
I called back on Wednesday to determine when the funds would be remitted to South Africa and was informed that it would be at around 3pm Sydney, Australia time (2am on Thursday October 2). Additionally, it would take TWO further days for the ZAR to reach the recipient - for a total of a FULL WEEK delay since OFX received the USD.
Here are the reasons why I am appalled:
1. If an account is out of compliance, why would OFX have accepted funds in the first place? If I'd known that my account had compliance issues I could have resolved them then or used a competitor like Wise.
2. Why was I informed of non-compliance only when I called - rather than OFX advising me of the issue? Had I not called to complain and escalate, I presume the delay in remittance of funds would have exceeded one week.
3. Compliance deigns only to respond to supervisors by email and is not reachable telephonically. This delays urgent resolution.
4. The spot rate of exchange was uncompetitive when compared to the mean USD/ZAR rate quoted by Bloomberg at the time of the transaction. Bloomberg quoted ZAR 17.28/USD versus my rate of ZAR 16 and change.
5. No compensation was offered for the harm this caused me and the recipient. The latter was unable to fulfill her fiscal obligations as a result of OFX's lapse of service.
Reply from OFX
Amy was SO helpful - she went above and beyond to walk me through the steps I needed to take and she made sure to follow up with me throughout the process. Felt super confident in the whole process!
The ease of use, the communication level and the professionalism. More importantly, the OFX team take things very seriously and make sure people are who they say they are and the money recipients are also genuine and trustworthy. Top marks all around!
Reply from OFX
Been with OFX for many years, prompt service, good rates with security in mind 5 stars
Reply from OFX
Just saw your add on television. Discusting condescending husband battering. If it was the other way around????
Your choice of marketing SUCKS.
Sent a bunch of money to an expired account in the USA. Amy Slye fixed it. Phew. That was close!
Reply from OFX
Really clear advice and great assistance from the expert on the call.
I had got confused with the process as it my first ever time using the app.
The expert helped me to resolve my mistake.
Reply from OFX
This company is not pro customer. You would need to keep repeating information with no resolutions for the said issue.
Gabrielle was clear, concise and very patient with the instructions over the phone.
Reply from OFX
Have been transferring money for 9 years between UK and Canada. Easy to use. Transparent. Great customer service. Would never use anyone else. I transfer monthly. Recipient almost always receives within the end of the business day.. Good rates. Handy app.
Reply from OFX
Amazing experience and help in transfer - Had difficulty and OFX was the best to locate funds and complete transfer -- nothing was too much trouble - my peace of mind restored .. Thank you
Reply from OFX
Quick, responsive, efficient, cost competitive. Money arrived overseas quite quickly. Client rep understood what I was trying to do & organized it.
Reply from OFX
Great response from people in charge of accounts. Great service.
Reply from OFX
Very hard to use. Had too many problems logging in starting an account and sending funds. I have to find another way to do it in the future
Arushi, The Client Manager who assisted today resolved the issued that I had. This was my second call as the first contact I made few days ago did not address the issued I was experiencing, and had to call again. Arushi today understood my case, and assisted me over the phone.
Reply from OFX
Use this service all the time. Takes the anxiety out of sending large sums overseas and the exchange rates are often better than offered by my own bank.
Reply from OFX
Ever since my wife made a payment to a recipient, OFX's buggy back-end system has marked my account (in my name only, not a joint account) as being in my wife's name. This prevents the matching of my payments to transfers, and every time I have to send proof that the payment has come from my account. Since they can't even match the source, I have low confidence that they will match the destination correctly, it's only a matter of time before they lose my money.
Reply from OFX
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