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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. They appreciate the speed, efficiency, and professionalism of the service, highlighting seamless transfers and timely updates throughout the process. Many customers value the ability to speak with real people who are helpful, patient, and provide clear guidance. The staff's responsiveness and willingness to go the extra mile are also frequently commended. Consumers consistently mention the ease of use and transparency of the platform. They also appreciate the competitive exchange rates offered by the company. Some reviewers specifically mentioned the assistance they received from individual staff members, praising their expertise and dedication to customer service. Overall, people feel confident and reassured when using this service for international money transfers.

Based on these reviews

Rated 4 out of 5 stars

Mostly positive and much better than any bank I've dealt with, OFX helped get me funds from an overseas deceased estate. There was a bit of confusion and red tape but after I was assigned to... See more

Company replied

Rated 4 out of 5 stars

Quick, responsive, efficient, cost competitive. Money arrived overseas quite quickly. Client rep understood what I was trying to do & organized it.

Company replied

Rated 5 out of 5 stars

I was freaking out about an accidental funds transfer made in error - and so called the OFX support phone number and spoke through the issue with Amy who was really kind and reassuring and sorted it o... See more

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Rated 5 out of 5 stars

After years of not requiring international transfer capability, OFX was able to get me back in business within minutes! ...whereas our local bank required me to do all the leg work and then charge me... See more

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Rated 5 out of 5 stars

The ease of use, the communication level and the professionalism. More importantly, the OFX team take things very seriously and make sure people are who they say they are and the money recipients are... See more

Company replied

Rated 5 out of 5 stars
Invited

Have been transferring money for 9 years between UK and Canada. Easy to use. Transparent. Great customer service. Would never use anyone else. I transfer monthly. Recipient almost always receives with... See more

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Rated 5 out of 5 stars
Invited

A minor glitch occurred in the transfer of the money, it was resolved very quickly over the 'phone, they walked me through it as I'm not too technically minded.

Company replied

Rated 5 out of 5 stars

Excellent Services from Vanessa - Shel helped me set up my account and efficiently helped me to do my transfer from OFX. Amazing Services.

Company replied

Rated 5 out of 5 stars
Invited

Easy not complicated. The funds pay in maximum 2 days no matter which country you send to. Professional team helps you to solve problems.

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Rated 5 out of 5 stars

Arushi, The Client Manager who assisted today resolved the issued that I had. This was my second call as the first contact I made few days ago did not address the issued I was experiencing, and had t... See more

Company replied

Rated 5 out of 5 stars

Amy was SO helpful - she went above and beyond to walk me through the steps I needed to take and she made sure to follow up with me throughout the process. Felt super confident in the whole process!

Rated 5 out of 5 stars

Made the entire process seamless. First time using your company and I like the simplicity. Don’t know of if I am getting the best rates but the ease and customer service is worth it

Company replied

Rated 5 out of 5 stars

I have been using OFX for years in a business and personal capacity. I work very closely with NOEL FRASER in the Toronto office. His professionalism, attention to detail and endless patience with me... See more

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Rated 5 out of 5 stars

We received a large sum of money to Australia, from New Zealand using OFX. Our consultant, Arushi was so helpful and reassuring. We were able to get a much better exchange rate with OFX than our ban... See more

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Rated 5 out of 5 stars

It was very quick and easy to do the transaction, money reached the destination before time, thanks for the entire team for the great work 👍

Rated 5 out of 5 stars

I cannot speak highly enough viz my dealings with OFX. Between Sean O’Connell ( Sydney) and Amy Slyes (UK/ ROI), I have experienced fast communication and reliability. Peace of mind is everything . My... See more

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Rated 5 out of 5 stars

Firstly my wait time on the phone was quick then the lady helping me was professional and very helpful. She was happy to stay on the phone with me while I completed my transaction once we had updated... See more

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Rated 5 out of 5 stars

I spoke with Sara Appleton concerning my transaction with OFX. She was very courteous while checking on my transfer of funds from Tennessee to the United Kingdom. Everything was performed in a very pr... See more

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Rated 3 out of 5 stars

I use OFX for USD to AUD transfers. They have the best rates out of the competitors (wise/ xe). However, DO NOT use the ACH transfer option unless you want it to take 5+ days. I have an outstanding tr... See more

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Rated 5 out of 5 stars
Invited

OFX is extraordinarily easy to use. The funds are transferred generally within one or two days. You can monitor the exchange rates until you are satisfied you are getting the best rate then lock in... See more

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Rated 5 out of 5 stars

Amazing experience and help in transfer - Had difficulty and OFX was the best to locate funds and complete transfer -- nothing was too much trouble - my peace of mind restored .. Thank you

Company replied

Rated 5 out of 5 stars
Invited

Brilliant from start to finish! Service like this cannot be commended enough.Speak to real people who are SO professional, helpfull,patient and guide you every step of the way.Response time is withi... See more

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Rated 5 out of 5 stars

Its just refreshing to know that there are still organizations & services that not only do the job they're paid to do but with professionalism, speed & efficiency. OFX is such a service, and I know I... See more

Company replied

Rated 5 out of 5 stars

I had to transfer college fees from the US to the UK, converting dollars to pounds. Everything was done very efficiently. I transacted after business hours, but the wire went through the following mor... See more

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Rated 5 out of 5 stars
Invited

With a Daughter living Overseas it is important we have a fast, reliable and cost efficient money transfer service. OFX has been just that service for several years now, Thank You Team OFX.

Company replied

Rated 5 out of 5 stars

I had a great experience working with Amy of the Ireland OFX office. She was able to handle my various inquiries promptly and professionally, and followed up with phone calls and emails the same day... See more

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Rated 5 out of 5 stars

I would like to give 10stars to Sara Appleton @OFX as she has always gone beyond my expectations to help me anytime I have used their services. It’s because of her dedication and commitment that I am... See more

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Rated 5 out of 5 stars

Really clear advice and great assistance from the expert on the call. I had got confused with the process as it my first ever time using the app. The expert helped me to resolve my mistake.

Company replied

Rated 5 out of 5 stars
Invited

Use this service all the time. Takes the anxiety out of sending large sums overseas and the exchange rates are often better than offered by my own bank.

Company replied

Rated 5 out of 5 stars

The service was excellent with a quick response to any questions I had. I was informed at each stage how my transaction was progressing.

Company replied

Rated 5 out of 5 stars

My issue was my Mexico bank and USA forbidding delivery to CI Banco. They were a bit slow on advising me my first transfer was held up so I tried another. $700usd total but they did manage to retrie... See more

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Rated 5 out of 5 stars
Invited

I have used OFX a dozen or so times. On each occasion the process has been simple and transparent. On one occasion I omitted to put in my reference number and I contacted their team. They made th... See more

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Rated 5 out of 5 stars

I spoke to Amy who activated my account. I also asked a couple of questions as I have not used the service for a while. She stayed on the line, was very helpful and I did not feel at all hurried. W... See more

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Rated 5 out of 5 stars

Recently my wife and I needed to make a substantial international wire transfer and currency exchange between our U.S. bank and a Canadian bank. We chose OFX to handle the transfer based... See more

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Rated 5 out of 5 stars

I dealt with Arushi Kukreti. She was professional, helpful and took the time to explain the process to us. She was always available and reacted promptly. She helped us at every stage. I couldn... See more

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Rated 5 out of 5 stars
Invited

Reliable, and helpful. Keep me informed of every stage during the transfer. I have used OFX to transfer to different countries of different currencies with no hassle. Thank you.

Company replied

Rated 5 out of 5 stars
Invited

I have been using OFX for over 10 years and can only say the service is outstanding. Easy app and personal bookings with dealers so professionell and friendly.

Company replied

Rated 5 out of 5 stars

Now that I've worked the workflow, that is set up a transfer first, then transfer the money, it works very nicely.

Company replied

Rated 5 out of 5 stars
Invited

Great exchange rates quick money transfers with no commission. What’s not to like?

Rated 5 out of 5 stars

It was only a conversation about KYC and AML obligations but Amy also took the time to chat about some questions I had regarding block chain technologies.

Company replied

Rated 5 out of 5 stars

Extremely happy with the exceptional guidance and assistance I received from Assyl from OFX. The whole processes was so easy from start to finish.

Company replied

Rated 5 out of 5 stars
Invited

I've been using OFX for many years and have never had any problems. On the contrary, it is super fast and super easy to move your money. 10/10 on every level.

Rated 5 out of 5 stars

Been with OFX for many years, prompt service, good rates with security in mind 5 stars

Company replied

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Company details

  1. Currency Exchange Service
  2. Financial Consultant
  3. Money Transfer Service

About OFX

Written by the company

logo logo


Simplify your FX needs with OFX.

Get Started

Currency exchange can be complicated. OFX keeps it simple with 24/7 foreign exchange expert (we call them OFXperts) assistance and an easy-to-use online platform. Our approach combines the human touch with convenient technology, whenever you need it, wherever you are.

We grew from an idea that there had to be a better, fairer way to move money around the world. That was over 25 years ago, and since then over 1 million customers have trusted us to help move $293bn+ around the world.

Why choose OFX?

Save Time - Fast and secure transfers in 50+ currencies to 170+ countries helps you transfer quicker.

wallet

Save Money

Bank-beating rates, paired with better market strategies, better timing, and better vendor management helps maximize profits and reduce costs.

secure

Transfer Securely

Regulated by over 50 regulators globally, means OFX always operates to international security standards and monitors transactions for suspicious activity with sophisticated technology

secure

Fee Transparency

OFX provides money visibility throughout the transfer process which means no hidden costs and no surprises.

secure

24/7 Support

Real human 24/7 support from OFXperts means that no matter where you are, we are only a phone call away.

Start saving time and money - open an OFX account today!

Written by the company

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Contact info


4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Appalling Service

Appalling Service - Transaction took ONE FULL WEEK to complete through no fault of mine. I will never ever work with OFX again due to the harm and apparent indifference OFX has for its customers' wellbeing.

The transfer of US$10,000USD to ZAR was initiated on Monday. Because of the urgency, I paid for a wire transfer from my bank to OFX's bank. The dollars hit OFX's bank on Monday. On Tuesday, I checked OFX online and saw that the transfer was still in process. I called to ascertain the reason and was informed that "Compliance had outstanding questions that needed to be anwered". I answered those questions at 11am on Tuesday. I asked for escalation via a supervisor and was assured that Compliance would be contacted urgently to approve the transfer.

On Wednesday morning, the transfer had still not been completed even though OFX apparently is open 24/7. I called again to complain. I was informed that Compliance still has one outstanding issue, but Customer Service wasn't able to determine what that was and therefore I was unable to resolve it. I again requested escalation to a supervisor. The supervisor called at 11am and advised that Compliance had approved the transfer.

I called back on Wednesday to determine when the funds would be remitted to South Africa and was informed that it would be at around 3pm Sydney, Australia time (2am on Thursday October 2). Additionally, it would take TWO further days for the ZAR to reach the recipient - for a total of a FULL WEEK delay since OFX received the USD.

Here are the reasons why I am appalled:
1. If an account is out of compliance, why would OFX have accepted funds in the first place? If I'd known that my account had compliance issues I could have resolved them then or used a competitor like Wise.
2. Why was I informed of non-compliance only when I called - rather than OFX advising me of the issue? Had I not called to complain and escalate, I presume the delay in remittance of funds would have exceeded one week.
3. Compliance deigns only to respond to supervisors by email and is not reachable telephonically. This delays urgent resolution.
4. The spot rate of exchange was uncompetitive when compared to the mean USD/ZAR rate quoted by Bloomberg at the time of the transaction. Bloomberg quoted ZAR 17.28/USD versus my rate of ZAR 16 and change.
5. No compensation was offered for the harm this caused me and the recipient. The latter was unable to fulfill her fiscal obligations as a result of OFX's lapse of service.

September 28, 2025
Unprompted review
OFX logo

Reply from OFX

Thank you Tony for bringing this issue to our attention. We’re glad we have been able to resolve this matter with you. We do apologize for any inconvenience this may have caused as that is not up to our OFX standards. OFXpert, Dave

Rated 5 out of 5 stars

Very helpful and kind staff!

Amy was SO helpful - she went above and beyond to walk me through the steps I needed to take and she made sure to follow up with me throughout the process. Felt super confident in the whole process!

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Professionalism

The ease of use, the communication level and the professionalism. More importantly, the OFX team take things very seriously and make sure people are who they say they are and the money recipients are also genuine and trustworthy. Top marks all around!

September 29, 2025
Unprompted review
OFX logo

Reply from OFX

Thank you Godfrey. We appreciate you taking the time to highlight your client experience with us. We look forward to being your continued trusted service provider for future transfers. OFXpert, Dave.

Rated 5 out of 5 stars

Been with OFX for many years

Been with OFX for many years, prompt service, good rates with security in mind 5 stars

September 30, 2025
Unprompted review
OFX logo

Reply from OFX

Thank you David for taking the time to leave us a review. We appreciate you sharing your thoughts and thank you for your continued support. OFXpert, Dave.

Rated 1 out of 5 stars

Just saw your add on television

Just saw your add on television. Discusting condescending husband battering. If it was the other way around????
Your choice of marketing SUCKS.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

I made a booboo - they fixed it

Sent a bunch of money to an expired account in the USA. Amy Slye fixed it. Phew. That was close!

September 29, 2025
Unprompted review
OFX logo

Reply from OFX

Thank you Andrew for taking the time to leave us a review. We appreciate you sharing your thoughts and thank you for your continued support. OFXpert, Dave.

Rated 5 out of 5 stars

Really good support

Really clear advice and great assistance from the expert on the call.
I had got confused with the process as it my first ever time using the app.
The expert helped me to resolve my mistake.

September 26, 2025
Unprompted review
OFX logo

Reply from OFX

Hi Ian. Thank you for your kind review and being a valued OFX customer. We’re glad to hear you’ve enjoyed using our service and you had a great experience working with your OFX account manager. We will be sure to pass this on to the team.

-OFXpert, Sarah

Rated 5 out of 5 stars
Invited

Good exchange rate

Good exchange rate, prompt efficient transfer, no problems.

September 26, 2025
OFX logo

Reply from OFX

Thank you for your kind review, David. We are pleased to hear that you are happy with our delivery speed and service. We’re here 24/7 to help with your future transfer needs.

- OFXpert, Sarah

Rated 5 out of 5 stars
Invited

Only use OFX

Have been transferring money for 9 years between UK and Canada. Easy to use. Transparent. Great customer service. Would never use anyone else. I transfer monthly. Recipient almost always receives within the end of the business day.. Good rates. Handy app.

September 26, 2025
OFX logo

Reply from OFX

Thank you for your review. We appreciate your kind words and positive feedback as we always love reading stories from our clients. We look forward to assisting you with your future transfer needs.

-OFXpert, Sophie

Rated 5 out of 5 stars

Amazing experience and help in transfer…

Amazing experience and help in transfer - Had difficulty and OFX was the best to locate funds and complete transfer -- nothing was too much trouble - my peace of mind restored .. Thank you

September 24, 2025
Unprompted review
OFX logo

Reply from OFX

Thank you. We appreciate you taking the time to highlight your client experience with us. We look forward to being your continued trusted service provider for future transfers. OFXpert, Dave.

Rated 4 out of 5 stars

Reliable

Quick, responsive, efficient, cost competitive. Money arrived overseas quite quickly. Client rep understood what I was trying to do & organized it.

September 22, 2025
Unprompted review
OFX logo

Reply from OFX

Thank you Alexandra We’re delighted to hear that you had such a great transfer experience with us. We appreciate you taking the time to leave us a review and share your thoughts. OFXpert, Dave.

Rated 5 out of 5 stars

Great response from people in charge of…

Great response from people in charge of accounts. Great service.

September 24, 2025
Unprompted review
OFX logo

Reply from OFX

Thank you Cecilia for taking the time to leave us a review. We appreciate you sharing your thoughts and thank you for your continued support.

-OFXpert, Sophie

Rated 1 out of 5 stars
Invited

Very hard to use

Very hard to use. Had too many problems logging in starting an account and sending funds. I have to find another way to do it in the future

September 15, 2025
Rated 5 out of 5 stars

Arushi

Arushi, The Client Manager who assisted today resolved the issued that I had. This was my second call as the first contact I made few days ago did not address the issued I was experiencing, and had to call again. Arushi today understood my case, and assisted me over the phone.

September 23, 2025
Unprompted review
OFX logo

Reply from OFX

Hi Luca. We appreciate you taking the time to leave us a review about your most recent experience with one of our OFXperts Arushi. We look forward to being your continued trusted service provider for future transfers. OFXpert, Dave.

Rated 5 out of 5 stars
Invited

Safe way to send funds OS

Use this service all the time. Takes the anxiety out of sending large sums overseas and the exchange rates are often better than offered by my own bank.

September 23, 2025
OFX logo

Reply from OFX

Thank you Gordon for taking the time to leave us a review. We appreciate you sharing your thoughts and thank you for your continued support.

-OFXpert, Sophie

Rated 1 out of 5 stars

Fails to correctly identify payments

Ever since my wife made a payment to a recipient, OFX's buggy back-end system has marked my account (in my name only, not a joint account) as being in my wife's name. This prevents the matching of my payments to transfers, and every time I have to send proof that the payment has come from my account. Since they can't even match the source, I have low confidence that they will match the destination correctly, it's only a matter of time before they lose my money.

September 4, 2025
Unprompted review
OFX logo

Reply from OFX

Hi Mark. Thank you for taking the time to leave a review. We are sorry to hear that your experience so far is not a positive one. This has been passed over to a supervisor within your time zone, and they will be reaching out to further discuss this.

- OFXpert, Sarah

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