Mostly positive and much better than any bank I've dealt with, OFX helped get me funds from an overseas deceased estate. There was a bit of confusion and red tape but after I was assigned to... See more
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Written by the company
Simplify your FX needs with OFX.
Currency exchange can be complicated. OFX keeps it simple with 24/7 foreign exchange expert (we call them OFXperts) assistance and an easy-to-use online platform. Our approach combines the human touch with convenient technology, whenever you need it, wherever you are.
We grew from an idea that there had to be a better, fairer way to move money around the world. That was over 25 years ago, and since then over 1 million customers have trusted us to help move $293bn+ around the world.
Why choose OFX?
Save Time - Fast and secure transfers in 50+ currencies to 170+ countries helps you transfer quicker.
Save Money
Bank-beating rates, paired with better market strategies, better timing, and better vendor management helps maximize profits and reduce costs.
Transfer Securely
Regulated by over 50 regulators globally, means OFX always operates to international security standards and monitors transactions for suspicious activity with sophisticated technology
Fee Transparency
OFX provides money visibility throughout the transfer process which means no hidden costs and no surprises.
24/7 Support
Real human 24/7 support from OFXperts means that no matter where you are, we are only a phone call away.
Start saving time and money - open an OFX account today!
Written by the company
Level 19, 60 Margaret St, 2000, Sydney, Australia
Replied to 75% of negative reviews
Typically replies within 1 week
Excellent Services from Vanessa - Shel helped me set up my account and efficiently helped me to do my transfer from OFX. Amazing Services.
Reply from OFX
Recently my wife and I needed to make a substantial international wire transfer and currency exchange between our U.S. bank and a Canadian bank. We chose OFX to handle the transfer based on their excellent reputation, very competitive exchange rate, and absence of hidden fees. What transpired over the next few weeks has affirmed ten-fold that we made the right choice!
Our US bank made two egregious errors:
First, they misinformed us about the status of our funds, putting us at risk of being unable to complete the transfer within OFX’s agreed upon deadline. Our bank grudgingly acknowledged their error but insisted that they could do nothing about it. When I contacted OFX to inform them of the situation; they immediately and without hesitation extended the deadline for us.
When the first error was finally rectified, we tried again. This time our bank, instead of wiring the funds to OFX’s U.S. account as the written instructions provided by OFX and given to the banker clearly stated, they wired the funds directly to the Canadian bank, bypassing OFX. When we learned of the error, a few hours after it had been made, it was too late to undo the damage. We were thus—by no fault of our own or of OFX’s—in violation of our agreement with OFX and were libel for a substantial loss due to the change in the relative values of the two currencies since we first struck the deal with OFX.
We filed a complaint with our U.S. bank, asking for compensation for lost funds. They said they would investigate and get back to us in two weeks. In the meantime, I informed our agent at OFX of what had occurred. She asked me for the transfer documents and said she would see what she could do. Within a few, she emailed to say that she had discussed the situation with OFX senior managers, and they had decided to waive the loss.
I could hardly believe it. Our U.S. bank eventually finished its investigation, refusing to take responsibility despite the clear, typewritten evidence that their banker had misread the instructions and wired our funds to the wrong bank. By contrast, OFX absorbed a substantial loss for which they bore no responsibility, to protect their customer. The trust, understanding, and generosity that OFX extended us was extraordinary. It is no wonder that OFX has earned a 4.4 Trust Pilot rating, while our U.S. bank is rated at 1.4!
Thank you OFX!!
Reply from OFX
I was freaking out about an accidental funds transfer made in error - and so called the OFX support phone number and spoke through the issue with Amy who was really kind and reassuring and sorted it out in less than 24 hours. I've been using OFX for 10+ years and find the high level of customer support really reassuring - especially when large sums of money and international transactions are involved. It's peace of mind.
Reply from OFX
Hi, I have spent more than 3 hours on the phone in the last 48 hours with OFX... simple transfer A$390... all my personal details, passport, licence etc, and the same for the recipient.. 4 longs calls (1 hour, 20 mins, 15 mins, 10 mins,) ... lots of promises from the Call Centre but none kept on Transfer.. now I have to prove I send them the Money on BSB to get my money back... operators are following a script and cannot really help you...
Reply from OFX
far better than the previous forex company we have been using.
Reply from OFX
After years of not requiring international transfer capability, OFX was able to get me back in business within minutes! ...whereas our local bank required me to do all the leg work and then charge me for the privilege! Thanks OFX!
Reply from OFX
well guided all the process of booking deal to complete trasfer.
It was great experience.
Reply from OFX
Easy not complicated.
The funds pay in maximum 2 days no matter which country you send to.
Professional team helps you to solve problems.
Reply from OFX
A minor glitch occurred in the transfer of the money, it was resolved very quickly over the 'phone, they walked me through it as I'm not too technically minded.
Reply from OFX
I have much experience using two other apps for money transfers - Wise and XE. The OFX interface is far worse than the other apps - it’s difficult to enter the data into the OFX app, and there were many problems with my transfer. I have used Wise and XE for years, and I never had problems with those apps. OFX is much, much worse.
It was only a conversation about KYC and AML obligations but Amy also took the time to chat about some questions I had regarding block chain technologies.
Reply from OFX
Moving away from this platform. Used them for sometime and was ok but lately I've received authenticator codes when im not trying to login. Investigated with them and followed up and no reply. Called them to inquire about it and it seems the guy who picked up the phone was the least interested. Last time I transferred money I was worried it reaches its destination but from their behaviour I know if a fraud happens they would have zero accountability. Sticking to the banks from now.
Reply from OFX
Now that I've worked the workflow, that is set up a transfer first, then transfer the money, it works very nicely.
Reply from OFX
The service was excellent with a quick response to any questions I had. I was informed at each stage how my transaction was progressing.
Reply from OFX
i applied to open business ltd account in uk still in progress no response from ofx verification team daily email for resolving my issue but not yet resolve my issue
Reply from OFX
Made the entire process seamless.
First time using your company and I like the simplicity. Don’t know of if I am getting the best rates but the ease and customer service is worth it
Reply from OFX
Reply from OFX
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