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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. They appreciate the speed, efficiency, and professionalism of the service, highlighting seamless transfers and timely updates throughout the process. Many customers value the ability to speak with real people who are helpful, patient, and provide clear guidance. The staff's responsiveness and willingness to go the extra mile are also frequently commended. Consumers consistently mention the ease of use and transparency of the platform. They also appreciate the competitive exchange rates offered by the company. Some reviewers specifically mentioned the assistance they received from individual staff members, praising their expertise and dedication to customer service. Overall, people feel confident and reassured when using this service for international money transfers.

Based on these reviews

Rated 4 out of 5 stars

Mostly positive and much better than any bank I've dealt with, OFX helped get me funds from an overseas deceased estate. There was a bit of confusion and red tape but after I was assigned to... See more

Company replied

Rated 4 out of 5 stars

Quick, responsive, efficient, cost competitive. Money arrived overseas quite quickly. Client rep understood what I was trying to do & organized it.

Company replied

Rated 5 out of 5 stars

I was freaking out about an accidental funds transfer made in error - and so called the OFX support phone number and spoke through the issue with Amy who was really kind and reassuring and sorted it o... See more

Company replied

Rated 5 out of 5 stars

After years of not requiring international transfer capability, OFX was able to get me back in business within minutes! ...whereas our local bank required me to do all the leg work and then charge me... See more

Company replied

Rated 5 out of 5 stars

The ease of use, the communication level and the professionalism. More importantly, the OFX team take things very seriously and make sure people are who they say they are and the money recipients are... See more

Company replied

Rated 5 out of 5 stars
Invited

Have been transferring money for 9 years between UK and Canada. Easy to use. Transparent. Great customer service. Would never use anyone else. I transfer monthly. Recipient almost always receives with... See more

Company replied

Rated 5 out of 5 stars
Invited

A minor glitch occurred in the transfer of the money, it was resolved very quickly over the 'phone, they walked me through it as I'm not too technically minded.

Company replied

Rated 5 out of 5 stars

Excellent Services from Vanessa - Shel helped me set up my account and efficiently helped me to do my transfer from OFX. Amazing Services.

Company replied

Rated 5 out of 5 stars
Invited

Easy not complicated. The funds pay in maximum 2 days no matter which country you send to. Professional team helps you to solve problems.

Company replied

Rated 5 out of 5 stars

Arushi, The Client Manager who assisted today resolved the issued that I had. This was my second call as the first contact I made few days ago did not address the issued I was experiencing, and had t... See more

Company replied

Rated 5 out of 5 stars

Amy was SO helpful - she went above and beyond to walk me through the steps I needed to take and she made sure to follow up with me throughout the process. Felt super confident in the whole process!

Rated 5 out of 5 stars

Made the entire process seamless. First time using your company and I like the simplicity. Don’t know of if I am getting the best rates but the ease and customer service is worth it

Company replied

Rated 5 out of 5 stars

I have been using OFX for years in a business and personal capacity. I work very closely with NOEL FRASER in the Toronto office. His professionalism, attention to detail and endless patience with me... See more

Company replied

Rated 5 out of 5 stars

We received a large sum of money to Australia, from New Zealand using OFX. Our consultant, Arushi was so helpful and reassuring. We were able to get a much better exchange rate with OFX than our ban... See more

Company replied

Rated 5 out of 5 stars

It was very quick and easy to do the transaction, money reached the destination before time, thanks for the entire team for the great work 👍

Rated 5 out of 5 stars

I cannot speak highly enough viz my dealings with OFX. Between Sean O’Connell ( Sydney) and Amy Slyes (UK/ ROI), I have experienced fast communication and reliability. Peace of mind is everything . My... See more

Company replied

Rated 5 out of 5 stars

Firstly my wait time on the phone was quick then the lady helping me was professional and very helpful. She was happy to stay on the phone with me while I completed my transaction once we had updated... See more

Company replied

Rated 5 out of 5 stars

I spoke with Sara Appleton concerning my transaction with OFX. She was very courteous while checking on my transfer of funds from Tennessee to the United Kingdom. Everything was performed in a very pr... See more

Company replied

Rated 3 out of 5 stars

I use OFX for USD to AUD transfers. They have the best rates out of the competitors (wise/ xe). However, DO NOT use the ACH transfer option unless you want it to take 5+ days. I have an outstanding tr... See more

Company replied

Rated 5 out of 5 stars
Invited

OFX is extraordinarily easy to use. The funds are transferred generally within one or two days. You can monitor the exchange rates until you are satisfied you are getting the best rate then lock in... See more

Company replied

Rated 5 out of 5 stars

Amazing experience and help in transfer - Had difficulty and OFX was the best to locate funds and complete transfer -- nothing was too much trouble - my peace of mind restored .. Thank you

Company replied

Rated 5 out of 5 stars
Invited

Brilliant from start to finish! Service like this cannot be commended enough.Speak to real people who are SO professional, helpfull,patient and guide you every step of the way.Response time is withi... See more

Company replied

Rated 5 out of 5 stars

Its just refreshing to know that there are still organizations & services that not only do the job they're paid to do but with professionalism, speed & efficiency. OFX is such a service, and I know I... See more

Company replied

Rated 5 out of 5 stars

I had to transfer college fees from the US to the UK, converting dollars to pounds. Everything was done very efficiently. I transacted after business hours, but the wire went through the following mor... See more

Company replied

Rated 5 out of 5 stars
Invited

With a Daughter living Overseas it is important we have a fast, reliable and cost efficient money transfer service. OFX has been just that service for several years now, Thank You Team OFX.

Company replied

Rated 5 out of 5 stars

I had a great experience working with Amy of the Ireland OFX office. She was able to handle my various inquiries promptly and professionally, and followed up with phone calls and emails the same day... See more

Company replied

Rated 5 out of 5 stars

I would like to give 10stars to Sara Appleton @OFX as she has always gone beyond my expectations to help me anytime I have used their services. It’s because of her dedication and commitment that I am... See more

Company replied

Rated 5 out of 5 stars

Really clear advice and great assistance from the expert on the call. I had got confused with the process as it my first ever time using the app. The expert helped me to resolve my mistake.

Company replied

Rated 5 out of 5 stars
Invited

Use this service all the time. Takes the anxiety out of sending large sums overseas and the exchange rates are often better than offered by my own bank.

Company replied

Rated 5 out of 5 stars

The service was excellent with a quick response to any questions I had. I was informed at each stage how my transaction was progressing.

Company replied

Rated 5 out of 5 stars

My issue was my Mexico bank and USA forbidding delivery to CI Banco. They were a bit slow on advising me my first transfer was held up so I tried another. $700usd total but they did manage to retrie... See more

Company replied

Rated 5 out of 5 stars
Invited

I have used OFX a dozen or so times. On each occasion the process has been simple and transparent. On one occasion I omitted to put in my reference number and I contacted their team. They made th... See more

Company replied

Rated 5 out of 5 stars

I spoke to Amy who activated my account. I also asked a couple of questions as I have not used the service for a while. She stayed on the line, was very helpful and I did not feel at all hurried. W... See more

Company replied

Rated 5 out of 5 stars

Recently my wife and I needed to make a substantial international wire transfer and currency exchange between our U.S. bank and a Canadian bank. We chose OFX to handle the transfer based... See more

Company replied

Rated 5 out of 5 stars

I dealt with Arushi Kukreti. She was professional, helpful and took the time to explain the process to us. She was always available and reacted promptly. She helped us at every stage. I couldn... See more

Company replied

Rated 5 out of 5 stars
Invited

Reliable, and helpful. Keep me informed of every stage during the transfer. I have used OFX to transfer to different countries of different currencies with no hassle. Thank you.

Company replied

Rated 5 out of 5 stars
Invited

I have been using OFX for over 10 years and can only say the service is outstanding. Easy app and personal bookings with dealers so professionell and friendly.

Company replied

Rated 5 out of 5 stars

Now that I've worked the workflow, that is set up a transfer first, then transfer the money, it works very nicely.

Company replied

Rated 5 out of 5 stars
Invited

Great exchange rates quick money transfers with no commission. What’s not to like?

Rated 5 out of 5 stars

It was only a conversation about KYC and AML obligations but Amy also took the time to chat about some questions I had regarding block chain technologies.

Company replied

Rated 5 out of 5 stars

Extremely happy with the exceptional guidance and assistance I received from Assyl from OFX. The whole processes was so easy from start to finish.

Company replied

Rated 5 out of 5 stars
Invited

I've been using OFX for many years and have never had any problems. On the contrary, it is super fast and super easy to move your money. 10/10 on every level.

Rated 5 out of 5 stars

Been with OFX for many years, prompt service, good rates with security in mind 5 stars

Company replied

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Company details

  1. Currency Exchange Service
  2. Financial Consultant
  3. Money Transfer Service

About OFX

Written by the company

logo logo


Simplify your FX needs with OFX.

Get Started

Currency exchange can be complicated. OFX keeps it simple with 24/7 foreign exchange expert (we call them OFXperts) assistance and an easy-to-use online platform. Our approach combines the human touch with convenient technology, whenever you need it, wherever you are.

We grew from an idea that there had to be a better, fairer way to move money around the world. That was over 25 years ago, and since then over 1 million customers have trusted us to help move $293bn+ around the world.

Why choose OFX?

Save Time - Fast and secure transfers in 50+ currencies to 170+ countries helps you transfer quicker.

wallet

Save Money

Bank-beating rates, paired with better market strategies, better timing, and better vendor management helps maximize profits and reduce costs.

secure

Transfer Securely

Regulated by over 50 regulators globally, means OFX always operates to international security standards and monitors transactions for suspicious activity with sophisticated technology

secure

Fee Transparency

OFX provides money visibility throughout the transfer process which means no hidden costs and no surprises.

secure

24/7 Support

Real human 24/7 support from OFXperts means that no matter where you are, we are only a phone call away.

Start saving time and money - open an OFX account today!

Written by the company

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Contact info


4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Excellent Services from Vanessa

Excellent Services from Vanessa - Shel helped me set up my account and efficiently helped me to do my transfer from OFX. Amazing Services.

October 9, 2025
Unprompted review
OFX logo

Reply from OFX

Thank you Sheldon. We appreciate you taking the time to highlight your client experience with us. We look forward to being your continued trusted service provider for future transfers. OFXpert, Dave.

Rated 5 out of 5 stars

OFX truly served us

Recently my wife and I needed to make a substantial international wire transfer and currency exchange between our U.S. bank and a Canadian bank. We chose OFX to handle the transfer based on their excellent reputation, very competitive exchange rate, and absence of hidden fees. What transpired over the next few weeks has affirmed ten-fold that we made the right choice!

Our US bank made two egregious errors:

First, they misinformed us about the status of our funds, putting us at risk of being unable to complete the transfer within OFX’s agreed upon deadline. Our bank grudgingly acknowledged their error but insisted that they could do nothing about it. When I contacted OFX to inform them of the situation; they immediately and without hesitation extended the deadline for us.

When the first error was finally rectified, we tried again. This time our bank, instead of wiring the funds to OFX’s U.S. account as the written instructions provided by OFX and given to the banker clearly stated, they wired the funds directly to the Canadian bank, bypassing OFX. When we learned of the error, a few hours after it had been made, it was too late to undo the damage. We were thus—by no fault of our own or of OFX’s—in violation of our agreement with OFX and were libel for a substantial loss due to the change in the relative values of the two currencies since we first struck the deal with OFX.

We filed a complaint with our U.S. bank, asking for compensation for lost funds. They said they would investigate and get back to us in two weeks. In the meantime, I informed our agent at OFX of what had occurred. She asked me for the transfer documents and said she would see what she could do. Within a few, she emailed to say that she had discussed the situation with OFX senior managers, and they had decided to waive the loss.

I could hardly believe it. Our U.S. bank eventually finished its investigation, refusing to take responsibility despite the clear, typewritten evidence that their banker had misread the instructions and wired our funds to the wrong bank. By contrast, OFX absorbed a substantial loss for which they bore no responsibility, to protect their customer. The trust, understanding, and generosity that OFX extended us was extraordinary. It is no wonder that OFX has earned a 4.4 Trust Pilot rating, while our U.S. bank is rated at 1.4!

Thank you OFX!!

September 12, 2025
Unprompted review
OFX logo

Reply from OFX

Thank you Tony for your review. We appreciate your kind words and positive feedback as we always love reading stories from our clients. We look forward to assisting you with your future transfer needs. OFXpert, Dave.

Rated 5 out of 5 stars

Peace of Mind - professional support and human kindness

I was freaking out about an accidental funds transfer made in error - and so called the OFX support phone number and spoke through the issue with Amy who was really kind and reassuring and sorted it out in less than 24 hours. I've been using OFX for 10+ years and find the high level of customer support really reassuring - especially when large sums of money and international transactions are involved. It's peace of mind.

October 8, 2025
Unprompted review
OFX logo

Reply from OFX

Thank you Kath. We appreciate you taking the time to highlight your client experience with us. We look forward to being your continued trusted service provider for future transfers. OFXpert, Dave.

Rated 1 out of 5 stars

OFX Worst Ever

Hi, I have spent more than 3 hours on the phone in the last 48 hours with OFX... simple transfer A$390... all my personal details, passport, licence etc, and the same for the recipient.. 4 longs calls (1 hour, 20 mins, 15 mins, 10 mins,) ... lots of promises from the Call Centre but none kept on Transfer.. now I have to prove I send them the Money on BSB to get my money back... operators are following a script and cannot really help you...

October 8, 2025
Unprompted review
OFX logo

Reply from OFX

Hi LJ. Thank you for reaching out regarding the issues you faced. As part of our onboarding process we do require some identification documents in order to finish the setup of your OFX account. Without these documents, we unfortunately are unable to complete any transfers. Should you require anything further please email us at reviews@ofx.com. OFXpert, Dave.

Rated 5 out of 5 stars

far better than the previous forex…

far better than the previous forex company we have been using.

October 8, 2025
Unprompted review
OFX logo

Reply from OFX

Thank you Christian. We appreciate you taking the time to highlight your client experience with us. We look forward to being your continued trusted service provider for future transfers. OFXpert, Dave.

Rated 5 out of 5 stars

After years of not requiring…

After years of not requiring international transfer capability, OFX was able to get me back in business within minutes! ...whereas our local bank required me to do all the leg work and then charge me for the privilege! Thanks OFX!

September 15, 2025
Unprompted review
OFX logo

Reply from OFX

Thank you for your review. We appreciate your kind words and positive feedback as we always love reading stories from our clients. We look forward to assisting you with your future transfer needs.

-OFXpert, Sarah

Rated 5 out of 5 stars

well guided all the process of booking…

well guided all the process of booking deal to complete trasfer.
It was great experience.

October 6, 2025
Unprompted review
OFX logo

Reply from OFX

Thank you Venkatesham. We appreciate you taking the time to highlight your client experience with us. We look forward to being your continued trusted service provider for future transfers.

-OFXpert, Sophie

Rated 5 out of 5 stars
Invited

Great experience

Easy not complicated.
The funds pay in maximum 2 days no matter which country you send to.
Professional team helps you to solve problems.

October 7, 2025
OFX logo

Reply from OFX

Thank you for your kind review, Mahdi. We are pleased to hear that you are happy with our delivery speed and service. We’re here 24/7 to help with your future transfer needs.

- OFXpert, Sarah

Rated 5 out of 5 stars
Invited

A minor glitch occurred in the transfer…

A minor glitch occurred in the transfer of the money, it was resolved very quickly over the 'phone, they walked me through it as I'm not too technically minded.

October 3, 2025
OFX logo

Reply from OFX

Hi Maurice, thank you for your kind review and being a valued OFX customer. We’re glad to hear you’ve enjoyed using our service and look forward to helping you move money globally in the future.

-OFXpert, Sophie

Rated 2 out of 5 stars

OFX needs to improve to compete with other money-transfer apps

I have much experience using two other apps for money transfers - Wise and XE. The OFX interface is far worse than the other apps - it’s difficult to enter the data into the OFX app, and there were many problems with my transfer. I have used Wise and XE for years, and I never had problems with those apps. OFX is much, much worse.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

It was only a conversation about KYC…

It was only a conversation about KYC and AML obligations but Amy also took the time to chat about some questions I had regarding block chain technologies.

October 2, 2025
Unprompted review
OFX logo

Reply from OFX

Thank you Kevin. We appreciate you taking the time to highlight your client experience with us. We look forward to being your continued trusted service provider for future transfers. OFXpert, Dave.

Rated 1 out of 5 stars

NOT TRUSTWORTHY

Moving away from this platform. Used them for sometime and was ok but lately I've received authenticator codes when im not trying to login. Investigated with them and followed up and no reply. Called them to inquire about it and it seems the guy who picked up the phone was the least interested. Last time I transferred money I was worried it reaches its destination but from their behaviour I know if a fraud happens they would have zero accountability. Sticking to the banks from now.

October 3, 2025
Unprompted review
OFX logo

Reply from OFX

Thank you for taking the time to write a review and provide feedback. We are sorry that you haven't had a positive experience with us, and would like the opportunity to discuss this in more detail. Could you please send us your OFX username to reviews@ofx.com so we can look into this further for you?

- OFXpert, Sophie

Rated 5 out of 5 stars

Now that I've worked the workflow

Now that I've worked the workflow, that is set up a transfer first, then transfer the money, it works very nicely.

October 3, 2025
Unprompted review
OFX logo

Reply from OFX

Thank you Ardath for taking the time to leave us a review. We appreciate you sharing your thoughts and thank you for your continued support. OFXpert, Dave.

Rated 5 out of 5 stars

The service was excellent with a quick…

The service was excellent with a quick response to any questions I had. I was informed at each stage how my transaction was progressing.

October 1, 2025
Unprompted review
OFX logo

Reply from OFX

Thank you Rob. We’re delighted to hear that you had such a great transfer experience with us. We appreciate you taking the time to leave us a review and share your thoughts. OFXpert, Dave.

Rated 5 out of 5 stars
Invited

Easy as pie to Easydeal with

Easy as pie to deal with

October 3, 2025
OFX logo

Reply from OFX

Thank you Les for taking the time to leave us a review. We appreciate you sharing your thoughts and thank you for your continued support.

-OFXpert, Sarah

Rated 5 out of 5 stars
Invited

Extremely efficient service

Extremely efficient service

October 3, 2025
OFX logo

Reply from OFX

Hi Elana. Thank you for your kind review. We’re here 24/7 to help with your future transfer needs.

-OFXpert, Sophie

Rated 1 out of 5 stars

i applied to open business ltd account…

i applied to open business ltd account in uk still in progress no response from ofx verification team daily email for resolving my issue but not yet resolve my issue

August 21, 2025
Unprompted review
OFX logo

Reply from OFX

Thank you for your review. Can you please email us at reviews@ofx.com with your registered email address so we can locate your account and take a further look into this for you, OFXpert, Dave.

Rated 5 out of 5 stars

Made the entire process seamless

Made the entire process seamless.
First time using your company and I like the simplicity. Don’t know of if I am getting the best rates but the ease and customer service is worth it

October 2, 2025
Unprompted review
OFX logo

Reply from OFX

Thank you Michelle. We’re delighted to hear that you had such a great transfer experience with us. We appreciate you taking the time to leave us a review and share your thoughts.

-OFXpert, Sarah

Rated 5 out of 5 stars
Invited

Best

Best , fast , easy process to transfer money to another continent

October 1, 2025
OFX logo

Reply from OFX

Thank you Florin. We appreciate you taking the time to highlight your client experience with us. We look forward to being your continued trusted service provider for future transfers.

-OFXpert, Sophie

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