I have not seen as many improvements as I had expected after using it for a little over two months. I actually see new, darker spots on my melasma. I am disappointed, but I will continue to use it for another 2 months so I can fairly evaluate Musely. I'm hoping there will be a breakthrough in improvement soon.
September 15, 2025
Reply from Musely
Thank you for sharing your feedback! We are so sorry to hear that you have not yet achieved your desired results with your treatment. Please kindly note that results can commonly take 6-8 weeks, and we recommend completing your eNurse checkups, as this program is designed to guide you through your treatment, track progress, and provide recommendations! Please also note that darkening can be normal at the start of treatment, as it is pigmentation coming to the surface, this is normal side effect.
We encourage you to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!
I am not seeing great changes after a little over a month of using Musely for melasma. There might be a slight lightening but in some lighting it seems like there has been no improvement at all. I also wish each bottle was bigger for the spot cream. I feel like the amount is not enough for 2 months when someone has a lot of melasma on their face, as I do.
August 8, 2025
Reply from Musely
Thank you for taking the time to share your feedback! We are sorry to hear that you are not seeing your desired results just yet.
Please note that results can commonly take 6-8 weeks, so please don't get discouraged! Remember to complete your eNurse Check-Ups and follow up with your designated doctor if you have any treatment-related questions at all!
We’d also be happy to discuss ways to maximize your treatment supply, as the treatment is extremely potent. This means that not much is needed to be impactful! Please reach out at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support with #trustpilot so we can assist!