I don’t get it. I received a response to my review telling me to address my concern to my doctor. Obviously, I wrote that in my review. I neglected to say that I first contacted enurse, then support.
I have been using the Spot Crean, which worked wonderful; however the second round of the cream is so weak that I see the spots getting slightly darker. I brought this to the doctor’s attention & was told to get something over the counter that contains hydrocortisone. The first one will have HC (which is hydrocortisone
Reply from Musely
Thank you for sharing your experience. We’re glad to hear the first refill of The Spot Cream worked well for you, but we’re sorry to hear you're not seeing the same results with the second. We want to assist you with this and help you find a formula that is best for you!
Please kindly note that results can commonly take 6-8 weeks, and we recommend completing your eNurse checkups, as this program is designed to guide you through your treatment, track progress, and provide recommendations!
We encourage you to consult with your designated doctor for personalized advice on which formula is best for you individually. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!
