Be more transparent about payments
The products may be okay, but I have found the payment and management side of it a bit deceiving. Things (like the OTC bundle) seem to be added on ‘somehow’ and then is very difficult to remove. Also- they put the prices as monthly, but you get 3 months up front … fine if you know how much you are paying, but I have had payments go through that I haven’t approved (no, I’m not talking about subscription refills).
Reply from Musely
Thank you for taking the time to share your feedback! We are so sorry for any confusion or misunderstanding and we are happy to help! We understand that our pricing and refund policies can sometimes be misunderstood. If you need help changing your treatment from the bundle to the treatment only, we would be happy to assist you with the steps to do this. Depending on the treatment one bottle is enough for 2-3 month of usage, we apologize if that was not clear.
If you’d like additional clarification or assistance, please reach out to Musely Support viasupport.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , referencing #Trustpilot.
Thank you so much and we look forward to having the opportunity to assist you further! :)