midtownumbrellas.com Reviews 2,094

Great products. However, the umbrella base that I purchased was too large for the base of my patio table and wouldn’t fit. The base is very heavy and I would have had to pay for shipping to return it.... See more

Incredible product and fast shipping, but the estimated delivery date sent via email was wrong (track page said October 9th but FedEx website said October 6th and it delivered October 6th. Overall... See more

It took me several attempts both by phone and email to get an agent to understand my problem, determine the best solution and ultimately satisfy my answer. Although I wish this specific communication... See more

Great service, fast shipping. My only complaint is that the stand I bought three years ago split in half and needed to be replaced.

Emanuel went above and beyond to correct my overdue order. With just a simple request to check the status of my order, he quickly recognized it was long overdue for shipment even though it was a back... See more

Umbrella and stand look like they'll be OK. USA customers (in 2025 at least) be warned: delivery could take several weeks ... likely due to tariff clearances. Our stand arrived without assembly instru... See more

The umbrella and stand I ordered from Midtown Umbrellas arrived in severely damaged packaging. The umbrella is missing a tiny, yet crucial, part. The umbrella stand has a slow leak. I’ve tried contact... See more

Ordering was very easy. Navigating the website was simple and straight forward. My only problem was me as I forgot to put in VIP discount code.

In less then 3 months, I had an issue with one of the support arms on my tilt umbrella. I was really enjoying the umbrella which was working flawlessly up until that time. I contacted customer support... See more

Full disclosure: I left this company a lower review because of how the umbrella arrived. It turns out the problem happened in transit - and they cannot control shipping. However, I received a call fr... See more

Looks like a very well made umbrella. The fabric is very high quality. The shipping box arrived torn to shreds and was missing the hardware packet. Customer service quickly responded and sent the nece... See more

The umbrella is beautiful Color was perfect Operates easily Good communications after ordering Quick delivery All Good - just hope the color doesn’t fade as cheaper ones do!!!!

Great and fast customer service. Amazing to say the least. They truly do value their customer. Some of the best I have seen in fulfilling their promise to stand behind their products and customers.

The umbrella shipped promptly and is very well made. I am considering ordering another one to replace an older umbrella we have that is not nearly as sturdy.

Received umbrella within few days of ordering and then ordered the base and also received it within a couple of days. Great quality.

The company stands behind their product which a rare quality in today’s world

The umbrella was was received very promptly and was easy to assemble. Very high quality and was easy to take down to store for winter. Highly recommend.

The product itself is nice and hopefully will last. The customer service has been unresponsive. Beware about shipping charges directly from FedEx (if in the US)- no warning about it and the company wi... See more

My led lights went out in the support ribs. Midtown replaced the solar panel (which wasn’t the issue) and then shipped out a replacement battery pack/controller as the next remedy. Response t... See more

I'm a first-time purchaser with this company, and the quality is excellent...better than the pictures.

The umbrella I received functioned perfectly, but it was too small for what I wanted to use it for. I tried to contact customer supported via email and phone; no one ever responded. I have bought... See more

First-time buyer of this brand of umbrellas, and I was not unhappy! The quality was as the company stated. I love the solar interior lighting. Looks so much better in person than the pictures give it... See more

I have previously left negative reviews due to not having received my order and having a difficult time getting the problem resolved. My order was finely fulfilled, and the product is a very nice mar... See more

So happy with the umbrella and the stand! Love the dark blue was concerned it might be hotter, it’s not, and it is so clean looking. I can’t wait to upgrade all my other pool umbrellas.

Retractable canopy is perfect. Sun when I want, shade when I need. My patio experience has completely improved with this feature.

Dented beam on the pergola? One email, replaced, no hassle. Really appreciated the quick resolution and follow-up to make sure everything was perfect.

Setup video was clear. Made assembly painless. Even without prior experience, we had it ready in less than two hours.

Base and umbrella combo looks like it belongs in a resort. Everyone asks where I got it. Guests are always commenting on how polished and professional it looks.

Granite base looks expensive and feels heavy. Love the quality. It keeps the umbrella steady even when the wind picks up unexpectedly.

Assembling the pergola took a few hours but instructions were clear. Worth it. Now our backyard feels like an actual living space, not just a garden.

Customers love our new pergola. Boosted our outdoor seating vibe instantly. It makes the café look more inviting and comfortable.

Customer service replied in 15 minutes. Fastest ever. They were friendly, helpful, and genuinely wanted to solve my problem.

Cheap bases wobble; this one is rock solid. I feel completely safe leaving it unattended.

The pergola transformed our backyard. We now spend every evening outside. It’s like having an extra room and completely changed how we entertain guests.

Umbrella survived a storm last week. Impressive durability. I honestly thought it might tip over, but it stayed in place perfectly.

Lean umbrella fits my small balcony perfectly. Elegant too. It doesn’t feel cramped at all, and it looks very modern.

Grande umbrella is huge but easy to roll around. Perfect for our table. It’s surprisingly lightweight for its size, and moving it doesn’t take any effort.

Base rolls smoothly, moving the umbrella is a breeze. Very convenient for shifting shade as the sun moves.

Wooden model looks amazing and feels solid. Totally exceeded expectations. It blends perfectly with our outdoor furniture while staying durable enough to handle summer storms.

Live chat rep helped me step by step. Very patient. I felt taken care of the entire way through the ordering and setup process.

Every purchase umbrella, base, pergola has been consistent. Reliable company. I know I can trust them for both product quality and support.

LED lights on the umbrella make evenings so cozy. My neighbors love it too. It really changes the ambiance of our backyard at night.

Supreme Cantilever covers our entire patio. Shade all day. It’s perfect for our family gatherings and outdoor lunches.

Two summers in and still looks brand new. Excellent fabric quality. The Terylast material really lives up to the hype and hasn’t faded at all.